Asurion review: Home Asurion +

I made a mistake while filing a claim for my TV. My TV kept turning on and off, so I filed a claim thinking that there was some physical damage to the screen. I selected the "physical damage" option and submitted the claim with a picture of my TV.

After about a week, I hadn't heard back from Asurion, so I thought my submission hadn't gone through. I checked again and realized that there was no physical damage to the TV at all.

The TV had turned off and wouldn't turn back on, but the screen was fine.

I refiled the claim, but it was rejected. I contacted the Review department, and they said that the screen size in their system (70 inches) didn't match my submission, which was why

my claim had been rejected. They transferred me back to customer service to file another claim and correct the screen size.

My second claim was also rejected because of my initial submission, in which I had mistakenly selected the "physical damage" option. I contacted Asurion and was told that, based on

my first submission, they would not approve my claim. I explained that it had been a mistake, but they said that I had already signed the paperwork, so it was official and they would not accept any future submissions for the TV.

I told them that my TV wouldn't turn on and there was no physical damage, which meant that it was still covered by Asurion's policy. They said "no" because my first submission had mentioned

that the TV had some physical damage.

I don't think this is fair. Asurion is not allowing me to resubmit the claim with the correct reason. I spoke to representatives at all three levels of customer service, and the last

thing I was told by the third-level representative was, "We are human, not robots or machines. Humans make mistakes, and humans can correct them, but Asurion is not."

I am not happy with this ridiculous policy. I am not happy with Asurion at all.

I would like to warn everyone to be very careful when submitting claims to Asurion. Once you submit a claim, you cannot resubmit it, even if you make a mistake.