Auction.com’s earns a 2.5-star rating from 77 reviews, showing that the majority of bidders are somewhat satisfied with auction experiences.
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Wrong Information
Auction.com had a Foreclosure on there site today 727 Clavery Church Road Mt. Gilead NC the auction was to end at 11:30 the Bank that had Foreclosed on the Property Keep running up the bid to get what was still owing on the Property I know it was the Bank because they change the amounts from 5000.00 to 2500.00 each time if the action ends at 11:30 then it needs to end at 11:30 . Also they need to go look at the Property Thieves and Vandals have broke into it and stole the Heat & Air Unit broke all the windows out and took the well pump out the well is not even on the Property there is at lease 3 dumpsters of Trash in the Yard and you can not even see the house with all the brush and trees grown up around the House it will cost at lease 40, 000.00 to get the house livable again the pictures they showed of the house is from 2005 GIS map the County has they did not even go out there and take a picture of it talking about some false advertising going on. I hope if someones did buy this Property They will go look at it before they put any money down on it, No bank in there right mind with finance it .
False listing information
The property listed on Auction.com 4122 county road 227 Bedias, TX 77831 is listed incorrectly. I've told them for a month now. The listing agent knows the information is incorrect she tried the same thing with someone else 2 years ago. They refuse to change the details and the way its listed it can't be sold.
Fake Auction is a Lie
Auction.com has houses for bid. They put a house on for bid and said it would be available for bid for 4 days. It had a time and a countdown clock. The auction got one bid and ended it. They are not a fair nor a real auction. It is not clear how they decided to end the auction after 4 hours and not let it run to the end but it was not fair to the people who wanted to put a bid in. I have heard so many bad things about this auction website I am surprised that Chase Bank wants anything to do with it. The auction was unfair, a lie, and a cheat.
The AUCTION.COM site is a big rip off, I looked at one property and now their ads are showing up all over the place.
They are rip off with buyer premiums and you will NEVER get a property at a good price on this site.
USE ZILLOW.com do you homework, and find other ways to get foreclosed, discounted property. STAY AWAY.
Wrong Auction Info
They listed exaggerated information in the auction site to lure in higher bidding. Then when it was discovered, the agent tried to swindle, falsely justify, and eventually make a mockery out of it. When complained, they showed no admittance of the false information. Instead, it claimed, "due diligence must be done before bidding." as if it was my fault. For example, two bathroom, instead of 1.5 bathroom. Also, there is no way of knowing what the real square footage because they do not disclose anything honestly.
Erroneous Foreclosure Listing info
Auction.com and 24/7 Realty have fraudulently and erroneously listed this property as FORECLOSED, but it is NOT a Foreclosure.
It became Bank Owned by Deed in Lieu. With a deed in lieu of foreclosure, it transferred ownership of this home to Wells Fargo Home Mortgage voluntarily, instead of through foreclosure. This was NEVER a foreclosure.
Listing on Zillow by Auction.com and 24/7 Realty states the following:
DEC 8 2014 Listed by bank $15, 000 This property was foreclosed and now the lender is selling it for $15, 000.
Foreclosed The lender assumed this property during foreclosure proceedings and now owns it.
If there is a Class Action Lawsuit on this, I want in! Sick of Banks, Scammers and Fabricators screwing Consumers. They should ALL lose their license to practice and be heavily fined.
The complaint has been investigated and resolved to the customer’s satisfaction.
me too. that’s crazy. find the owner of the property or relatives to get title reverse. Banks don’t seem to care enough about the Class actions because the rate they steal people’s property is multiple times faster than a Class Action’s time to get a Judgement. What is worse is that they never get one because they end up Settling with the Lawyers representing the consumer. Those lawyers get the fattest check while the rest gets distributed among thousands of individuals. Some people get a check for $35. The highest I seen reported was $5k. No one is jailed yet, they have more the law enforcement running after and put in jail individuals who use the same tactics. Or when ever they figure out a way to beat them, it becomes illegal. There should be a law to force them to post the Class Action and results, on the their HOME PAGE itself. to let consumer clearly see who they dealing with.
. If you scared about their reputation? They ### up people credit and ruined their financial life and force people to have no choice but pay high interest or do not qualify. They should be forced to post
I am tired of people thinking they are the only choice we got. Doesn’t any see that the foreclosing decision is their choice . They don’t have to proceed with it. The laws doesn’t force lenders to foreclose or 3 notices; They can chose to allow 6 months notice of default etc... . Only when the bank are forced to disclose their court lawsuit and class action settlements full report in exchange for our credit report, we it be treated with more respect with more leniency.
Don’t believe me? think about the laws and regulations they place to stop others from helping distressed homeowner fight foreclosure, get a short sale approved, appeal, etc... Then we get massive newsletter, announcements, and banks make sure to post to warn consumer of SCAMMERS and to stay away from them while they continue with their foreclosures and
Theifs
Oh my God, auction.com paying people to hang
out to read the truth and try to contradict the scams they're pulling? I was
high bidder at $39, 500, I was high bidder at $50, 000, then again at $52, 500,
the $51, 000 bid "mysteriously" disappeared, Summer M, didn't want to
elaborate, to retract a bid you would have to call in, get transferred to the
correct department, explain why you "overbid", get transferred to the
next department to get the bid retracted, something you or I would take 15
minutes to accomplish, but yet was done in less than 30 seconds. And to make
things worse, the better business bureau is in bed with them, . "Well, you
bid $52, 500". There was a non-disclosed water leak no one wants to take
responsibility for, over $50, 000 in damage to the basement; no one wants to
take responsibility for. So I think the BBB and auction.com have the perfect
relationship. If they do have to fine them, only by hiring an attorney, they
pass smiles in the hall, and say see you next week. After all, if you disagree
with the BBB, so sad so bad.
Deadbeats
I listed a short sale property in Newark, NJ for a seller and after waiting over a year for Nationstar to approve the short sale, they eventually had Auction.com intervene which required hours of additional paperwork, open houses, trips to the property to post signs, etc. Auction.com said that if I did all these things, I would get a bonus .5% commission. Well after dealing with all their non-sense, etc. The original buyer who waited over a year was outbid by $100. That buyer was extremely difficult to deal with and was a nightmare to get the property closed. After all is said and done, Auction.com refused to make good on their bonus commission and tried to say that there was never any offer. I emailed copies of THEIR paperwork along with dates, times, etc. and they never followed up. As a consumer, I bid on an auction they had on a townhome in Millsboro, DE. I was the succesful bidder, gave a 20% deposit via bank check (cost me $8 for the check and $25 for the overnight) only for them to come back a month later and say the bank is rejecting the offer. It was a "NO RESERVE" auction so how does that work? I waited another two months to get my money back (after threatening to put a mechanics lien on the townhome) and they re-listed it with an agent and sold it for $500 more over a year later. PATHETIC company and I will NEVER deal with these idiots again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Auction.com is a scam, I created a computer model and watched the auction.com auction's. I fall in their trap sever times. Every auction they keep as reserve price, they keep increasing the bid to make it seems like people are bidding, their agent keep calling all register bidder to ask if they are going to bid. They keep increasing the time and reducing the bid increment. They take it to 90-95%of reserve price hoping someone will bid. Now two scenario comes, if you get in their trap and win by bidding and second is, no one bids.
First scenario, they force you to deposit money in two hours...then start contacting all other interested party outside auction to see if some one pays more, if they found one, they reject your bid and if you increase more than other, they sell you otherwise you are out of luck.
In second case, they will contact you telling the reserve price, which is very close to auction winning bid and telling you that seller is expecting better bid. Hoping you will think, the price is good thinking its market value as there was a lot of bid and you can get the property just by paying little more (2 to 5%). If you are not willing to pay that, they will say deal fall apart, seller is motivated, what will you be willing to pay. It's just scam. Just watch few auction and compare with this, it's scam, stay away. You will burn yourself...they also contact your broker to find out how much you are willing to pay and what your broker suggested the property value to you. I have emailes from Asst. VIce PResident of auction.com to prove it all. I am thinking of filing a complain to attorney general to investigate this scam. If you all have similar experience please respond.
Won the auction - Lost the house!
I bid on a house on auction.com. I won the auction and met the reserve price. I sent my escrow deposit within the 24 hour business deadline as requested. I signed the documents within the 2 hour time period. The closing was set for 2 1/2 weeks later. One week later I received a voice mail that an email was sent to me. The email was a short statement that the seller had already accepted an offer on the house and that auction.com was not supposed to put the house up for auction. There was a lot of work to get the money wired, the contracts sent back, a proof of funds statement, etc. To find out it was all a waste of time. I still have not received my escrow deposit back at this time.
DO NOT BID ON this property, 217 MCHENRY AVE 21208 The property is listed at 1, 375 SF but is actually 850 SF. My realtor measured the entire first floor. She and I notified auction.com and the listing agent that the listed SF was incorrect and they refuse to change it. At first i won the bid and it was listed as 3 bed room and 1 bath but the property only had 2 bedrooms and they refuse to except a lower bid. The property was relisted and i bid again. This has been going on for a month now. Auction.com told me that they put in bids for the seller to up the price so when ever you bid they are going to out bid you until they get what the want. NOW yesterday the bid was at 45K and i put in 83K then i recieved a call from auction.com wanting me to put in a higher bid. When i refused to do it they stop me from bidding and left my bid so people could bid higher. THIS IS FRAUD
217 Mchenry Ave
Baltimore, MD 21208
SFR
2
Beds
1
Baths
1, 376K
Sq. Feet
Save Print Directions
Property Details (217 Mchenry Ave, Baltimore, MD 21208)
Great brick and sided Cape Cod style home with a driveway for off street parking. It is located in the Baltimore County section of Pikesville in close proximity to the Metro tracks for the train that runs from Owings Mills to Johns Hopkins Hospital both above and below ground.
Asset Type Residential
Property Type SFR
Bedrooms 2
Bathrooms 1
Year Built 1960
Square Footage 1, 376
Occupancy Status Vacant
Lot Size (acres) 0.2
Event Item # O736-60570
Property ID 1994645
Buyer's Premium $2000 regardless of Winning Bid Amount.
Broker Co-Op 2.5% or $1, 200 minimum
Financing Information Yes
Title Information
Financing available through Bank of America. Click below for details.
Transaction Details:
For Auction Specific Questions, please call [protected], or email Buyersupport@auction.com.
Free Owner's Title Insurance when you use the seller designated title company. A title policy helps ensure the property is free and clear of liens and provides protection against certain defects in title.
A Finance Contingency is being offered. Please review the Purchase Documents for further details.
A Buyer's Premium of $2000 will be added to all Winning Bid Amounts to determine the Total Purchase Price.
If you are the Winning Bidder, an Earnest Money Deposit of 1% of the total purchase price or $1, 000 (whichever is greater) is required.
Buyer will receive a Special Warranty Deed or equivalent
Property is being offered as is, where is.
Bank of America, N.A. associates, household members and business partners are prohibited from purchasing REO properties, either owned or serviced by the Bank, whether directly or indirectly.
Until the seller's reserve price is met, Auction.com may counter bid on behalf of the seller. Counter bidding gives buyers and sellers more flexibility to find a mutually agreeable price. Counter bids do not occur after the seller's reserve price is met. Learn more about reserve pricing.
DescriptionDocumentsFinancing/Calculator
Description for 217 Mchenry Ave, Baltimore, MD 21208
Auctioneer Licensing Information
Auction.com Scott Reid RE Brkr Lic No. 652906
Register for this auction to bid.
Current Bid
$88, 000
Bid Deposit
$2, 500
Bid Increment
$2, 500
Reserve Not Met info
Register to Bid
Previously Valued To
$187, 993
Auction Starts
10/03/2015
Auction Ends
10/07/2015
Bidding ends in:
17h, 39m, 57s
Event Details
Broker Commission is Available
2.5% or $1, 200 minimum Register here for the co-op
Financing Considered
Buyers seeking financing are responsible for determining eligibility prior to bidding
Buyer's Premium
$2000 regardless of Winning Bid Amount.
We supposedly won a bid on this site Friday July 2nd, 2011, however never got to talk to a real person. They gave us the wrong realtor info, never showed us the inside of the house. And sent us e-mails that were meant for someone else that also bid on our property they to apparently had the WINNING bid. HMM...Wonder how that can be.
Wired my earnest money in to auction.com and nearly a month later two days before closing they tell me in an email "
We haven't encountered this particular issue before, where the rights to a property are transferred to another servicer, and as such we are trying to figure out exactly how this plays out--it seems it is an unusual situation for Auction.com as well"
So now they say I have a 50/50 chance of closing and they can cancel
And not close if we go past the closing date. Which is two days. Wow!
Total joke
Horrible company
Unclear, not factual info.
A piece of property I sold thru my parents estate to another couple was foreclosed on. This company now has the property listed opening for opening bids 7/15/2014. They have the property listed as foreclosed on and me listed as the last owner. The website also has only one parcel of 3 listed. The one parcel is not large enough for regulation septic system in Trumbull Co. Ohio. The 2nd parcel has 2 garages on it and the 3rd is a teeny tiny L-shaped piece of land that is useless without both of the other parcels. But the 2nd and 3rd parcels are not listed for sale. I sincerely hope if someone bids on this parcel they do their homework and check the tax and plat records before bidding. What a horrible way to do business. What do they think they will do? Sell the house parcel for nothing then jack up the price of parcel 2 and 3?
Business practices
Just became a winning bidder on auction.com. The comments on this site really make me nervous. I already had a bad feeling after being pressured to sign the contract within 2 hours of winning. I'm also really concerned that they will not let me inspect the property, even though it is vacant. I'm beginning to think there is something wrong with this picture...
These Auction.com people are crooked and greedy. I won a s so called "auction" found the legal description was wrong and now they can't get anything done.
Fake bidders
I am an investor in Georgia and some other states for foreclosed properties. My company buys many properties each month and has been doing so for several years. When Auction.com entered the marketplace we were not able to buy as many properties. This company has made it much more difficult for all of the investors like me. There are tons of complaints online about them but it looks like the banks don’t care and they are still using them. I just am hoping they change their practices regarding reserve prices and fix their awful transaction process.
1) They do not list the reserve bid price for the property, nor is there a way for us to get the reserve amount before the auction. What this means is that we want to bid on a property we have no idea what price they will accept. Auction.com start every auction way below what they will take for the property. So if a property is worth $80, 000, they start the bidding at $20, 000 and then only when the bidding gets to the reserve price will they sell it.
When we start to bid on a property at the low price there will quickly be another bidder. This means they have fake bidders and WE BID AGAINST OURSELVES. But we have no idea where the fake bidding stops and where the real bidding starts. I have to stand there and waste my time bidding against myself. With all of the issues the banks have had I am shocked that they would hire a company that does this.
2) Their transaction processes are simply AWFUL. Every month we have to register to bid by filling out the same form we filled out last month and every month for the past two years (no one else makes us register, nor is it he law). Then when we buy a property, we have to fill out a separate form for each and every property we buy, once again using paper. Each month we have deeds that have our name on there slightly wrong because our info is being entered from a handwritten form. I am baffled how a company with .COM in there name could have less technology than a local law firm. And, they take soooo long to fill the stuff out. I usually wait until I am done buying for the day to even get started.
If you don’t believe me about this stuff just search “Auction.com complaints” and you will see literally 100’s of complaints from around the country about them. They have a 1 star review on Yelp and the Same on SiteJabber. I am hoping they see this and change their ways.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do a class action lawsuit because it's called auction .Com not reserve aucton.com a auction at the courthouse is how this is supposed to be done not with a reserve price to be met and no oversight of auction .com who has the right to bid you up if there's no other bidders
No verifiable information
There is a home for sale in my area, I am concerned of scams and this one has red flags all over it. First there is no contact person to view the property, the listing says it is occupied when in fact it is not and will not allow entry, however it does have a lock box on it, I have ask the phone number of the title insurance company, they do not have that, who is the seller, they do not disclose that information, I have talked with the bank that foreclosed the property and they only say they are not marketing the property, so who is selling this property? I have searched the internet to find the title insurance co, called 2 days now no answer, found the attorney that is to be representing the seller, same thing no answer. All of this believes that this property is very scary to buy.
I just about bidded on the same thing, called the Loan company that owned the bank and they said they don't list properties on Auction.com. The website will not provide the seller information either, what a scam...
Scam! Scam! Scam!!!!!!!!!
Won the "Auction" which is actually a short sale not an Auction as they claim. I was told after giving my $5000.00 deposit the seller had 15 business days IE three weeks to decide if they want to sell or not. They immediately cut out my Real Estate Agent. When I complained I had not been informed of this fact, their employee emailed me "documentation" that indicated I had agreed to the 15 day waiting period. I pointed out to the employee that he had obviously changed the documentation as I had the original copy. I forwarded all of this to several of his supervisors all of whom threatened me with the loss of my deposit if I did not perform. Apparently they are perfectly okay with employees changing documents as long as it suits their needs. Every time I have a question I do not get an answer, If I complain they threaten to take my deposit. After several months of extensions, we were finally going to close on Tuesday the 25th. I asked whom had the keys to the home so I could do a final walk through. Auction.com did not respond when I complained about not getting a chance to do a final walk through they stopped the sale and are threatening to keep my deposit if I don't call their "escalation desk" and resolve my issues.
Every step of the way they have lied and lied some more. I swear they lie to hear themselves lie.
Please do not get involved with these people or any of their "Selling Agents." I am sure I will not get back any of my money or the house.
The complaint has been investigated and resolved to the customer’s satisfaction.
Contact Attorney General and file the fraud claim. The more those they receive the faster they close the business
Do you got the house after offer ? if that is the case, then house is the house's interior ? do you have to pay more? do Auction.com cheating on you?
What did they charge ?
Very dishonest, they make rule as they go, thare are people in this company called richard nutt, rick rojas, eli smushkouch, kevin, vicky hernandez, they all call them self " upermanagement, they put you on hold and giggle.
Not following through on sale
Our firm purchased a house in North Miami Beach to rehab. Reserve was met and earnest monies were paid in a timely manner. Expecting to close about 4 weeks after the purchase, we received a curt e-mail stating the seller does not agree (to the reserve met price!) and that if we want to up our bid maybe the seller will consider.
I then contacted Auction.com who verified that the seller can back out even if reserve was met and moreso, even if the seller agreed to price/terms, and escrow has not closed, the seller can back out at any time for absolutely no reason whatsoever without penalty. I asked Auction.com's Jennifer online (verbatim) "you mean that the buyer has no rights even after earnest monies were sent and great time has passed, at the 11th hour the buyer can back out with impunity"? Auction.com simply answered: "Correct".
While they made us sign all the docs that they can do this and might be legal thereafter to do so, it's unethically correct - tying up a company's money like that for so long just to deny the transaction with a way of a hand. Someone should investigate these guys.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the most fraudulent site in the US. Contact Attorney General and file a fraud charges
You are lucky to get your money back!
I wasn't that lucky: we signed the contract within the 2 hrs required time (didn't really read it through), wired the 5% earnest money deposit (more than $7650), then found out the title was clouded. After hired another title co. for a title search and talked to an attorney (he advised us not buying), I sent in the cancellation letter. Auction.com informed the seller, at that time, the seller didn't sign, and it was not a valid contract and I should get the deposit back. A few days later, the seller back-dated signed the contract on the same date of my cancellation. Auction.com sells properties with title problems, they don't give you any info on who the property occupants are, and always solid on "the seller will take your full earnest money deposit" if you back out the purchasing.
Absolutely don't do business with Auction.com. I bid on a home at auction.com The reserve had been not met, but they send me an e-mail with the words subject to seller's approval.signed all the papers right away and transferred 5% of Earnest money into the instructed Escrow Company along with all requirement documents. I did everything I was supposed to do within the time-frame they created which was very intent pressured and was told it should close in 30 days. The auction company told me to start the closing process as soon as I won the bid.I contact the closing company and they told me, they don't have anything on file for my transaction, Again auction.com send me another e-mail, "subject to approval notification "on 02/27/14
In accordance with the terms and conditions of the auction event, as well as the specific terms of the purchase agreement with join escrow instructions"subject to"dated 2/27/14(the agreement)... This letter shall serve as your written notice that the seller has advised us of the acceptance of the terms of the agreement. Please proceed with the necessary steps required to close this transaction...bla, bla, bla"
A week latter a received a phone call from an employed of auction.com, he said if I want the house I need to bid up or other way the seller don't going to fallow up with the sale.
I had demand for the execution and delivery of the Purchase Agreement.
Of course they told me that my offer was rejected .
BUYER BEWARE!
If you read my post before you, they did the same exact thing to me. Reserve was met and then the seller denied me. They made me wire the earnest money the next day. However, it took me almost two weeks to get my earnest money deposit back from escrow.
waste of time
I bid on a home last week. I won the Auction and reserve was met. While I was waiting on Nationstar mortgage to approve my bid, I saw the property go on MLS while it was still pending approval. After calling Auction.com and complaining, I received an email from Auction.com after an hour telling me that my bid was denied by Nationstar mortgage, even though reserve was met. I asked the Auction.com employee what is the point of setting a reserve then? He blamed it all on the seller and told me that Auction.com is only a platform. Based on my experience, I gathered the following regarding Auction.com. They have Auctioneers that place bids on sellers behalf to artificially increase the bid. So expect to bid against yourself in some cases. Their contracts, which they pressure you to sign and send back within an hour or so, is very biased and protects the seller against the buyer all the way. Don't get too happy if you meet reserve, because based on my experience, it means nothing. Seller can still refuse your offer. Now I have to wait until next week, and contact escrow myself to ask for my deposit back, which is around $20, 000. This whole experience was a waste of my time and money.
I am experiencing the same in Louisiana. I bid on a property and was notified I had the winning bid, I received a signed contract from Auction.com, the contract was signed by a REO manager, (name withheld). I was instructed to provide proof of funds availability and wire the earnest money deposit, which both was done promptly. I began inquiring immediately about the closing date, which should have been 15 days from the date of contract. I was informed time was of the essence and if I breached the contract I would be in jeopardy of losing the earnest money deposit, however, when I inquired the next week for a specific date for closing I was informed the file was on hold. I was not told given a reason as to why the file was on hold. Since I run my own business and am located out of town, I hired someone to oversee my business in my absence. I incurred lodging and travel fees, attorney fees (title research), wire fees, loss of interest on monies taken out of an investment account. Now I am informed the seller has decided not to honor the contract, no reason given. My closing agent (name withheld) through Auction.com stated the seller may choose not to sell at any given moment. Although the seller signed and agreed to sell, a hold was put on the file in the very beginning of the process, and the seller continued to have a property preservation company maintenance the property. If they were aware from the beginning they were not going to honor the contract, why did they allow me incur all these expenses. Why was I not informed from the beginning, I could have save myself a great of time, money, and stress. It states the in the real estate contract that the addendum to the contract overrides the Louisiana agreement, however, there is an arbitration clause in the addendum. I can be reached at unethicalpractices@yahoo.com. I can provide documentation to all that is stated. I believe this to be unfair and unethical practices. After due diligence it has been brought to my attention there are several people who believe as I do, several have filed complaints that have yet to be resolved. I will continue to seek a resolution to this problem and will be happy to share any updates with others.
Exactly the same story AND the same bank which happened to us! I think Auction.com is in collusion with Nationstar - is there any recourse?
Thanks Badbusiness for your care and time in the sharing of your experience. I read this just before registering for an auction listed near me in Idaho.
I forwarded your complaint to Auction.com for an explanation.
Dave
Wrong and unfair practices
Absolutely don't do business with Auction.com. I bid on a home at auction.com which they advertised as "Approved Short sale" auction and won. The reserve had been met. I signed all the papers right away and transferred 5% of Earnest money into the instructed Escrow Company along with all requirement documents. I did everything I was supposed to do within the time-frame they created which was very intent pressured and was told it should close in 30 days. The auction company told me to start the loan process as soon as I won the bid.
I had demand for the execution and delivery of the Purchase Agreement. After almost 4 weeks into escrow and nothing happening.
Of course, if I changed my mind at any time after the auction, I would have lost my earnest money of over >$17, 000. They lose nothing. I cashed out my 401k to get the down payment and the loan docs have all been completed.
After 5 weeks, after many calls and emails to demand for Earnest Money refund; they finally refunded. My more than $17, 000 in their escrow's account for 5 weeks with so much times and hassles. My side I lost transfer fees, tax and penalty from cash-out 401K, mortgage's process expenses...
BUYER BEWARE!
Auction.com states that for a buyer's agent to get paid, the agent must have registered with the buyer's name. The agent did follow the procedures. The buyer forgot to add the agents name before bidding, so right after being notified of winning the bid, the buyer did have auction.com add the agents name to the contract. Then buyer started complaining that something illegal had gone on with the auction and wanted the price reduced. After contacting the listing agent about this and wanting assistance from the listing agent to get auction.com to reduce the price, which the listing agent could not do, the buyer was angry and called auction.com to remove the selling agent's name from the contract. This was 5 days after winning the bid and after the selling agent had signed the contract. Auction.com complied and removed the agent's name. What gives auction.com the right to interfere with the agent and the buyer? In a regular real estate transaction this would not be allowed. Auction.com is over stepping their authority.
Dear Luusss,
Thanks for your interest in Auction.com, I appreciate you expressing concerns about your experience! I apologize you’ve encountered some frustrating setbacks on our platform. We strive to make all transactions on our platform a success for both our buyers and sellers. You can view more specific info on our Short Sale offerings, including closing process information here: http://www.auction.com/auction-faqs/ShortSale.php. I’d like the opportunity to discuss your situation in more specific detail to see how I can help you reach a resolution. Please contact me or my Customer Service Supervisors Yamir Gonzales or Vicky Hernandez at [protected].
Sincerely,
Peter Chevalier
Director of Customer Service
Deceiving, dishonest scam!!!
Auction.com state "home as is", "owner responsible for occupancy", "do not disturb occupant", "previouse value", all of which are deceiving. They tell you home is occupied and its trespassing to keep you from trying to see inside because the homes are in disrepair and to make you believe home is habitable (which most are not). The previous value must be from when housing market and home were att thier peak . The home I was interested in was completely gutted on inside, only floor and studs through out but, the outside was well managed. They had window blinds nailed to windows to avoid any potential bidders from seeing the poor conditions. The same homes are auctioned week after week.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear BRYARKM03,
I’m happy to hear you’re looking to participate in one of our occupied bank-owned home auctions. As you may be aware, when we have properties on our platform that are bank-owned occupied homes, they are being auctioned under specific terms. All properties will be sold as-is, where-is, with all faults and limitations. The homes can be in any stage of the eviction process and may even be vacated by the time of auction. Unlike vacant REO homes, there are no open houses and buyers are not allowed to trespass on the properties. Financing is not offered and investors able to leverage cash can get good deals on these occupied properties along with a Quit Claim deed. We encourage all prospective bidders to conduct their own due diligence and investigate all matters relating to the properties that they are interested in purchasing. The $2500 you mentioned is a credit card hold to allow you to participate in the auction not an earnest money deposit. Once the auction has ended, we release the credit card hold within 24-48 hours. If you are the winning bidder, a contracts specialist will contact you to discuss the earnest money deposit and the contract. I’d be more than happy to be of further assistance should you have additional questions regarding our processes and policies. Please feel free to contact me or my Customer Service Managers Yamir Gonzalez or Vicky Hernandez at [protected] so we can ensure your experience with our site is nothing less than excellent.
Sincerely,
Peter Chevalier
Director of Customer Service
Dear BRYARKM03,
I’m happy to hear you’re looking to participate in one of our occupied bank-owned home auctions. As you may be aware, when we have properties on our platform that are bank-owned occupied homes, they are being auctioned under specific terms. All properties will be sold as-is, where-is, with all faults and limitations. The homes can be in any stage of the eviction process and may even be vacated by the time of auction. Unlike vacant REO homes, there are no open houses and buyers are not allowed to trespass on the properties. Financing is not offered and investors able to leverage cash can get good deals on these occupied properties along with a Quit Claim deed. We encourage all prospective bidders to conduct their own due diligence and investigate all matters relating to the properties that they are interested in purchasing. The $2500 you mentioned is a credit card hold to allow you to participate in the auction not an earnest money deposit. Once the auction has ended, we release the credit card hold within 24-48 hours. If you are the winning bidder, a contracts specialist will contact you to discuss the earnest money deposit and the contract. I’d be more than happy to be of further assistance should you have additional questions regarding our processes and policies.
Please feel free to contact me or my Customer Service Managers Yamir Gonzalez or Vicky Hernandez at [protected] so we can ensure your experience with our site is nothing less than excellent.
Sincerely,
Peter Chevalier
Director of Customer Service
Illegal
I was at an auction in LA with my friend, I was sitting in the back with his mother that is disabled.
He was bidding on a house and was about to get it at $290, 000 but was bid over and ended up winning it at $305, 000, there was not that many people there and he didn't see the person that bid over him, so he confronted the auctioneer and asked who had bid over him, the guy said the man in the back with a red cap, that was me!
So he called me up and we got into a argument, he said the winning bid was binding, but we threatened to sue them, the whole thing got canceled.. My friend contacted the company later to complain and to see what happened to the house, AND they said there is no record of this auction! what kind of corrupt company is this!
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow, sounds like the BBB and government need to be aware of the malpractice going on with the real estate environment. This is unbelievable.
Dear TyJr,
Thank you for voicing your concerns. We strive to make the transactions in our marketplace transparent and to work to clearly outline the specific details of how our auction events are run. I’d like the opportunity to discuss this with you further, and to help answer any additional questions you may have. Please contact me or my Customer Service Supervisors Yamir Gonzalez or Vicky Hernandez at [protected].
Sincerely,
Peter Chevalier
Director of Customer Service
It is commonly known in the real estate industry that auction.com bids on its own properties to drive the bid up. The practice is illegal in most states and must be fully disclosed in states where its not legal. I wish the authorities would investigate them.
Dear JoBow,
Thank you for voicing your concerns about our live auctions. We take pride in our Trustee events and conduct them using professional and licensed auctioneers. I apologize the experience was not the positive one as we strive to create for all of our platform users. Please contact me or my Customer Service Supervisors Vicky Hernandez or Yamir Gonazles at [protected] so we can find out more about your specific experience and help you reach a resolution.
Sincerely,
Peter Chevalier
Director of Customer Service
Doomed for failure
auction.com is a concept that is destined for failure. Misleading biding. Intimidating and illusive environment. There are just too many moving parts. Soon enough lawsuits will start rolling in and will ultimately cause it to shut down. In my opinion.
Peter,
I appreciate your reply. Here’s why I think your concept will ultimately fail:
1. You refuted the definition of “auction” if the “highest bidder” does not necessary win.
2. What transparency if the seller (owner of the auctioned property) gets to participate in its own auction and bid the price up.
3. Buyers waste weeks or months conducting due diligence on a property to find out seller opted not to accept their winning bid. Quite frustrating. Forget about repeat clients.
4. Buyers soon will opt to bid first and then conduct the due diligence, which will create a lot of mess considering your contracts.
5. By the time a buyer completes a purchase using your services, he/she would have paid 11% in commission- 5% to auction.com and 6% to listing agent. Buyers and sellers will ultimately find ways to make these deals and cut you off.
6. Real estate market is heating up, there is no need for auctions anymore, sellers can simply erect a For Sale sign in their yards and the offers will start pouring in.
7. You and your team at the customer service department, albeit doing a great job, will be bombarded with complaints and angry customers that will ultimately drain you and make you quit.
Dear JoBow,
I appreciate you reaching out with your concern and am sorry to hear about your experience. At Auction.com, we pride ourselves on delivering nothing less than a positive experience for our users. Please contact me or my Customer Service Supervisors Vicky Hernandez or Yamir Gonazles at [protected] so we answer any questions you may have regarding our process and policies.
Sincerely,
Peter Chevalier
Director of Customer Service
Dear noHome,
Thank you for reaching out and expressing your concerns. I’d like to be able to set up a call with you to better understand your experience using our platform. I’m going to reach out to you directly through your ComplaintsBoard profile to see what I can do to help come to a resolution.
Sincerely,
Peter Chevalier
Director of Customer Service
I hope someone soon sues the [censored] out of this company!
they are definitely not abiding by the law!
They will fail!
Don't call this "peter", they want the discussion be be in the dark so that people don't know what is going on...
Keep it all in the open so all can see how dirty they are!
Dear Ramib,
I understand your position and want to thank you for outlining your concerns. However, we firmly believe in our platform’s ability to help real estate buyers and sellers get true market value for their assets in a way that is easier and faster than traditional methods. See below for numbered answers to your specific questions.
1. All assets have an unpublished reserve price that is set by the seller. If the reserve is not met, the highest bidder is informed he or she has won the auction “subject to seller confirmation”. The winning bid is presented to the seller once the contracts are signed and the earnest money deposit is submitted. The seller has up to 15 business days to accept or reject the offer. If they do not accept the offer, the entire earnest money deposit is refunded to the bidder by the closing company.
2. As explained in our terms and conditions, except where prohibited by law, during a live bidding event (online or otherwise) the auctioneer may open bidding on any property by placing a bid on behalf of the seller and may further bid on behalf of the seller up to the amount of the reserve price by placing successive or consecutive bids for a property, or by placing bids in response to other bidders.
5. The listing agent commission and the 1% buyer’s agent commission are paid by the seller and not the winning bidder. The winning bidder pays a 5% buyer’s premium and closing costs. While the asset is in the auction, the seller will not entertain outside offers.
I’d like the opportunity to discuss your concerns more thoroughly over a call. Please contact me or my Customer Service Managers Yamir Gonzalez or Vicky Hernandez at [protected].
Sincerely,
Peter Chevalier
Director of Customer Service
Dear Ramib,
I appreciate you voicing your concerns and I’m sorry to hear your perceptions of Auction.com are not positive. At Auction.com, we pride ourselves on delivering a positive experience in helping our customers buy and sell real estate at true market value and excellent customer service. Our online marketplace provides a transparent view into the bidding activity on each property. I would be happy to set up a call to further explain our process and policies, and discuss how we can improve our platform. Please contact me or my Customer Service Managers Yamir Gonzalez or Vicky Hernandez at [protected].
Sincerely,
Peter Chevalier, Director of Customer Service
"Read Auction.com Reviews here"
False auctions
Won auction and met reserve on property 3 the glade in windham new york, buyer met all requirements of auction, several days after everythingh done, the seller notifies us through there agent that they are not going through with the deal. Since that time had received any answers from auction.com. Note we won the auction bid against ourselves to make sure we met the reserve. The auction said sold at end. My cost attorney purchase agreement apraisal for loan and all manhour work. At no point did auction.com say hold on wait seller to approve sale my conversation my only wait is bank approval. This is not an inexpensive home purchase price 465k auction commision 23k
The complaint has been investigated and resolved to the customer’s satisfaction.
The people who run Auction.com are not even Americans. It's the banks that use Auction.com that are the criminals. Chase for one. They choose to market their properties by outsourcing to people who are not honest and are taking jobs away from hard working Americans. In the mean time the banks are asking for the American Tax Payer to make up their shout falls in hard earn money that we are paying in tax. The banks were bailed out by the exact people who they refuse to do business with in a normal natural way. Realtors sell houses and get paid, This company does not pay Realtors. The public is unsuspecting and using this company that ends up ripping them off. That's why we have Realtors to represent the buyers interest and to protect them from scams like this. The buyer must use caveat emptor when using them because none of the normal disclosures are given. You have to do all of this before you even bid or you loose the exorbitant earnest money charge.
Dear JoBow,
We provide the reviews section to showcase some of the successes users have had using our platform. I’d be happy to answer any questions you may have about our processes and policies. Please contact me or my Customer Service Supervisors Vicky Hernandez or Yamir Gonazles at [protected] so we can be of further assistance.
Sincerely,
Peter Chevalier
Director of Customer Service
Lifesabeach, at the casino you at least have a bigger chance of making a profit! :)
(not-so)Dear AuctionsNow, why would I like to read the compilation of reviews that you have put together yourself!?!
That is not reviews, that is commercials, and commercials have actors and fictional people, like the "reviews" you provide!
Dear lifesabeach,
Thank you for reaching out with your concerns. We’d like to opportunity to address each and every one of these with you over the phone, as it seems you have some misconceptions about our policies and practices. Please reach out to Peter Chevalier, Yamir Gonzalez or Vicky Hernandez in our Customer Service Department, at [protected] so we can help answer any questions you might have. Sincerely, Auction.com
Read more Auction.com Reviews here: http://www.auction.com/reviews.php
Auction.com is a total waste of bidders time. They pull properties all the time, or have very excessive reserves. Generally over what retail is for a highly distressed property. They charge 5% Bidder premium but only pay the cooperating broker 1%. The site is difficult to navigate, and ever harder to get information, besides many of the properties on Auction.com are also being marketed by Realtors in the MLS. Auction.com property information is incorrect almost 100% of the time. Why people waste their time with it is unknown. No deals here people! Go to the Casino if you want to gamble.
Dear Drgabe,
We appreciate your concerns. Even when a bidder has reached the reserve price, the seller reserves the right to pull an asset from auction at any time. In all cases, the seller is not Auction.com, but the actual financial institution that holds the loan. We sincerely apologize your messages have not been responded to, and understand the frustration that causes. We’d like the opportunity to resolve this matter with you, so please reach out to our Director of Customer Service, Peter Chevalier, directly at [protected] so we can further discuss your concerns.
Sincerely,
Auction.com
Auction.com Reviews 0
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About Auction.com
With over 10 years of experience in the industry, Auction.com has established itself as a trusted and reliable source for real estate transactions. The platform has facilitated the sale of over $50 billion worth of properties, including residential, commercial, and industrial properties.
One of the key advantages of Auction.com is its ability to provide a level playing field for buyers and sellers. The platform uses a transparent bidding process that allows buyers to compete for properties on an equal footing. This ensures that sellers get the best possible price for their properties, while buyers can purchase properties at fair market value.
Auction.com also offers a range of tools and resources to help buyers and sellers navigate the auction process. The platform provides detailed property information, including photos, videos, and property reports, to help buyers make informed decisions. Sellers can also access a range of marketing tools to promote their properties and attract potential buyers.
Overall, Auction.com is a reliable and efficient platform for buying and selling real estate. Its transparent bidding process, extensive property database, and range of tools and resources make it a valuable resource for anyone looking to transact real estate deals online.
Here is a comprehensive guide on how to file a complaint against Auction.com on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed with filing your complaint.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Auction.com in the 'Complaint Title' section. Be concise but descriptive.
4. Detailing the Experience:
- Provide detailed information about your experience with Auction.com. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
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Follow these steps carefully to effectively file a complaint against Auction.com on ComplaintsBoard.com. Your detailed complaint can help address your concerns and potentially lead to a resolution.
Overview of Auction.com complaint handling
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Auction.com Contacts
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Auction.com phone numbers+1 (800) 793-6107+1 (800) 793-6107Click up if you have successfully reached Auction.com by calling +1 (800) 793-6107 phone number 0 0 users reported that they have successfully reached Auction.com by calling +1 (800) 793-6107 phone number Click down if you have unsuccessfully reached Auction.com by calling +1 (800) 793-6107 phone number 0 0 users reported that they have UNsuccessfully reached Auction.com by calling +1 (800) 793-6107 phone numberCustomer Service+1 (856) 628-0819+1 (856) 628-0819Click up if you have successfully reached Auction.com by calling +1 (856) 628-0819 phone number 0 0 users reported that they have successfully reached Auction.com by calling +1 (856) 628-0819 phone number Click down if you have unsuccessfully reached Auction.com by calling +1 (856) 628-0819 phone number 0 0 users reported that they have UNsuccessfully reached Auction.com by calling +1 (856) 628-0819 phone number+1 (509) 217-3709+1 (509) 217-3709Click up if you have successfully reached Auction.com by calling +1 (509) 217-3709 phone number 0 0 users reported that they have successfully reached Auction.com by calling +1 (509) 217-3709 phone number Click down if you have unsuccessfully reached Auction.com by calling +1 (509) 217-3709 phone number 0 0 users reported that they have UNsuccessfully reached Auction.com by calling +1 (509) 217-3709 phone numberTitle Officer
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Auction.com emailscustomerservice@auction.com100%Confidence score: 100%Support
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Auction.com addressOne Mauchly, Irvine, California, 92618, United States
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