Autopage
Reviews and Complaints

I asked the manager owner of Autopage Sunridge Park Port Elizaeth, Mannie, for the latest model a Samsung 10.1 with stylus and split screen, he gave me his assurance that what I was signing for was the latest model the only one in SA at the time of my signing. He did not know if it had a stylus, he said it had a 5megapixel camera. I went back into the store a few days later told him that the information re the camera was wrong it had a 3megapixel camera and there was no stylus or split screen. Again he said that it was the latest model. I kept it believing that the one I wanted was not available in SA. I then saw an advert on tv for the model I had asked for. I checked with Samsung the model was available in SA prior to my signing the contract. I went back to Mannie he said no problem he would change it on condition the model I had was not water damaged, told me to repack it in its original packaging, gave me an amount I would pay in for the difference. I agreed to do that. I reset the device to factory settings with all the packaging I took it back to the store, he said the condition was fine. Then suddenly he changed his mind after phoning JHB said he could not do it and because I have signed a contract I have to have what I signed for. It’s a 24 month contract, I now have a product I did not ask for, plus was told I could change it, the manager changed his mind. I believe I was misled; the product was available in SA before I signed just not in Autopage. I have complained to Autopage in Jhb, they cannot help me they say only the owner of the store can assist, he rudely refuses to help me.

Sir/madam
Mobile number: [protected] & ndash; uncooperative customer care service
In june 2012, my daughter phoned autopage cellular in schoeman street, pretoria. She spoke to asif wazar about a cellular phone which she wanted to purchase. She also asked him if he could upgrade the mymeg 500 to the mymeg 2g from july 1st 2012, to which he told her that it would not be a problem. He promised to have an upgrade done starting from the 1st of july 2012. I was well aware of the mymeg 500 which was to expire on the 4th of august 2012.
He delivered the new modem on the 11th or 12th of june for which my daughter paid r99 and signed for delivery while I was praying because he was in a hurry and could not wait for my signature. The account is in my name and not my daughters. He left a delivery note with my daughter which is unsigned and undated. As far as I am concerned my daughter only paid and signed for delivery of the modem.
To date I have not personally signed a contract for the tariff model: vodacom data 2gb special. I want asif to show me the date, time, place, my authentic signature as well as the effective date as proof that a contract for the 2gb special was signed by me. The only document which I have in my possession is the delivery note which is not signed and not dated.
Despite asif’s promise to have the 2gb special upgraded from the 1st july 2012, the statement of account dated 1st september 2012 indicates an outstanding balance of r1968-64. I was charged for usage in excess of 500 mg in july 2012 and in august 2012. Why?
If you go through the previous tariff model for which I have signed, then you will clearly notice that I have controlled the usage and also paid timeously. Had asif not promised my daughter that he will have the new tariff model 2gb special upgraded from 1st july 2012, then I would have definitely controlled the usage up to the 4th august 2012.
Due to misinformation to my daughter and no formal contract signed by me, I am not prepared to pay, especially for a fault which was due to asif’s misinformation.
I am also not prepared to pay the r149 for september because the internet service has been disconnected from around the middle of august 2012. Why should I pay for a service that has been disconnected for over a month?
Like thousands of other consumers, my daughter has been a victim of an unscrupulous salesman. Asif’s whole idea was to make a quick deal without considering how much it will cost the consumer.
Since the contract is in my name, my daughter is not responsible for any payment. Therefore I want asif to refund the r400 which he convinced her to pay on the 31st august 2012.
I have phoned the manager, kiresh in schoeman street in solving the problem on the following dates: [protected]-[protected]-[protected]) but to date he did not have the decency to call back although he promised to do so.
I spoke to connie at head office customer care on 20-09-2012 only to be told that it is not the problem of head office and referred me back to the manager in schoeman street. When I asked if I could speak to the managing director to set up an appointment, she told me that she cannot do that for me. My reason for wanting to talk to the managing director was to explain to him/her my reason for lodging a complaint.
I phoned again on 25th september 2012. This time I spoke to eugenia. She also said she could not help me and reffered me back to the manager in schoeman street.
Telephonic enquiries for assisstance with the branch manager as well as the personnel at the head office only lead to me being kicked around from pillar to post.
Now that I have complained in writing, I am hoping for a reply. If I do not receive any reply then I have decided to contact the & ldquo;speak out” crew on sabc 2 to see if they will help me in solving my problem and to see just how uncooperative and exactly how much the personnel of altech autopage customer care truly cares about their customers.

Thanking you kindly
Mr. Ahmed

Autopage contacted me in november 2009, with a package deal that included a nokia handset, a email account and free music download voucher for only r170 per month. The nokia phone isn't even worth r200, but the only reason I accepted this deal was for the free music download.

I received the packages on the 25 of november 2009, and the only document I received was the delivery notice from the delivery company. No documentation from autopage. So I called them the same day to activate my cellphone and to get the details of the free music downloads.

Unfortunately the details they sms'ed to that cell number was incorrect. The website didn't work and the voucher code was incorrect. I left it because I still had to get work done that day and ended up completely forgetting about this part of the "contract".

I used the sim card during the last part of november and begging of december, under the impression that I have a limit of r170 and won't be able to spend more r170 on this phone. Big mistake. End of december they blocked the phone saying I owe them r700. Asking them what for they only then explained that this was an open contract and if I use more than r170 on the phone I would have to pay in. No one told me that when I accepted the contract and if they did I would never have taken this contract.

I arranged payment and was told the account will be open. That never happened. Since january 2010 I haven't been able to use the phone because my service provider suspended my account. I called them a couple of times to sort this out but ended up being transferred from one department to another department and holding on for hours just to be transferred again. They never wanted to provide me with an email address where I could get hold of them, they never called me back and told me to go to the store I opened the contract at. I tried the store but seeing that I have no paper work they couldn't assist me.

Unfortunately I don't have the pleasure of free time, so I left it and forgot about it. I did still pay the monthly fee of r170, every month, in full and on time although I did not have the service I was paying for.

Eventually in december 2011 I decided to cancel all contracts that are a waste of my money that i'm not using seeing that my finances are a bit tight at this time. I contacted them and requested to cancel this contract, they told me I wasn't allowed to do that my contract only expires december 2013, yes I did take a new nokia on this contract earlier in 2011 and my mom needed a phone. But this nokia is a really basic phone and can be bought at a store for r260.

As you can see on the attached hello peter posts, I have tried a couple of times requesting details of this contract because I have no paper work showing that I even have a contract with autoage, just the delivery notice, and my bank statements from 2009 up and till february this year, when I decided to cancel the debit order, seeing that for some reason, they refuse or is trying to avoid providing me with details about this contract.

I have always done what they requested, paid what they wanted and called who they asked me to call. But it's been 3 years now and i'm not willing to
Keep paying them and calling and holding for hours while they keep transferring me.

The legal department contacted me yesterday, 29 august 2012 at 12pm and this is the actual sms:

Please contact abdul sayed
Urgently @ autopage, pmt of r500.00
Required 30/08/20121 to avoid
Legal action,
ç
Autopage bank detailsç
Absa bank midrand
Branch code: 632005
Acc num: [protected]
Ref: 1.[protected]

Abdul sayed
Autopage legal department
Tel: [protected]
Fax: [protected]
E-mail: [protected]@autopage. Altech.Co. Za
Please fax the proof of payment

Sent from my iphone

So I called him back explaining that I cancelled this contract, abdul told me it wasn't cancelled. I had to call back later seeing that I was on my way back from pretoria, noisy in the car and didn't have any means to write down anything. So I called him back when I got back to the office at 16:00.

He offered to call me back and transfer me to cancelations, which he did. I got through to a guy called clinton who wasn't helpful, really unprofessional, didn't give me time to explain or talk and then just said "you can't cancel this contract cause it expires in december 2013 and have to pay (So fee) and this is with legal". He didn't even give me time to answer and just transferred me back to legal. I was holding on for 25 min and decided to rather email abdul. I can't sit and hold on, waiting for someone to eventually answer the phone. And his response to my email was:

"okay so you will need to pay up the current outstanding balance due and jus pay the monthly subscriptions till the account expires what do you think about that?"
I feel this was uncalled for and not service orientated.

An internal change from vodacom to mtn was done on sunday 19 august at menlin in pretoria on an internet bundle where I received a new usb stick and mtn simcard. After waiting for the time period to expired, I could not access the internet. Monday morning my wife went to altech in witbank and according to the person the signal will pick up at the latest at 20h00. Tuesday I went to lydenburg and could not find an altech autopage outlet. After obtaining the head-office number [protected]) I phoned and explained the problem. The time was 16h28. After spending nearly 19 minutes on my phone and were putting through from the one person to the other, I was told that it will take up to 24 working hours before I will be connected to the network.
For a large company like altech I think that it's pathetic to treat a customer of many years like that. What was suppose to be a simple transaction turns into a nightmare. All the expenses and frustration that i've had to go through leaves a bad taste in my mouth. Just to get my work done i've had to buy a pay-as-you-go simcard and load it with a data bundle.
Please help with the problem. I'm sure that there must be a faster way to do the network change than to wait 5 days. We are living in a dynamic world where everything is suppose to be faster, not like in the old days.
My name is hermanus johannes swart. Id no: [protected]. E-mail: [protected]@ymail.com

Hi my name is Collin and I cancelled my contract with Altech in April of 2012 when my contract ended. I asked for my contract to be changed to a pay as you go account and have been debited since April for a account that I don't even use. I have called numerous times and keep being referred from one person to the next and I am so fed up with the service and answers you get from them that I almost want to give up already. Still they say they will credit my account but I have just received another invoice for August where they want another 400 rand for no services received. Still no one can give me a brake down of what my credit is with them. According to them I owe them a further 50 rand and they owe me 400 rand for 5 months of debits that have no merit. My calculations shows a credit of over 800 rand. Supposedly they do not refund your personal account which they take from so eagerly but rather they put it on your altech account which I am still waiting to see after almost half a year of headache and annoying phone calls. Still I don't suppose this complaint will make any difference at all.

I aggred to a contract with this cellular network over the phone a year ago, not knowing that by today I'll be blacklisted! Well I am.. Because of useless service I got from thhe company! I have been sent from pillar to post after claiming the stolen phone with the Insurance Department. I reported the phone same day I got mugged phone was blocked and sim was deactivated, till today I haven't received the phone that I requested to be delivered to me, I once got a call from someone in Bedfordview that the phone had been delivered to their store and told the guy nicely that I won't get the chance to pick up the phone because of the shifts I work, but that guy answered me rudely that they don't do deliveries but they delivered the phone to the same address when I signed up their contract! Now I'm been told that I owe them, I want someone to contact me and wxplain what is it that I owe coz I m not using their airtym or phone? If they can tell me where are they loading the airtym that I m required to pay then we can meet an arrangement!
Can I ask not to be helped by a guy called Raul because he tried and I m not satisfied with his help at all.
Regards
Nthabiseng Mokobane
[protected]

I had a contract with autopage cellular for many years. In 2008 they called me to offer an upgrade for my contract. which i declined. A few months later they stopped sending me statements, because it was so close to the end of my contract, i assumed it was normal, so just paid what i thought i might have used. a few months after that, the phone stopped working and again, i assumed the contract had expired, so just went about with my life as normal.
in january this year, i started receiving emails from friends and family, they were forwarded without prejudice mails from vvm attorneys "letters of final demand" i started receiving the same mail shortly after. the next day friends and family started forwarding me sms's stating the same, and again, shortly after, i got the same sms. when i replied to query these messages, all i got was a statement from 1 november 2008. the statement said i had an outstanding balance of R15.13, after contract cancellation fees and claw charges the balance i owed was R3465.13, and no further information. outraged, i asked them if that was their response to my queries, and in reply, i got a mail stating, i had a contract and was in breach of it, i had to pay.
personally, i find the fact that they would send a letter of that nature to anyone but me is absolutely unacceptable. secondly, as far as breach of contract goes, surely if i was paying for a statement, that would have been breach of contract.
so, subsequently, i have spoken to the ombudsman, and they said that unless they can prove they had tried to contact me in the last 3 years, they can't really try to claim any money from me. since none of my details have changed in over 10 years, i have not gotten any kind of correspondence from them in over 4 years.
since january, friends and family have been forwarding me that final demand letter regularly, and my email and sms's have been flooded with the same mail.

I'm trying to change my direct debit order date for the past months, with requests on their websites, visits to their shops and even a phone call but still, struggling to change this, I requested debit order to go through the last day of the month (Or preferably 25th of each month) this also shows on their website "my account" that my debot date is the last working day, after the 7th day of the month I move all my excess money to a savings account, but they continue to debit my account on the 17th or 18th day, costing me every time money because of the unpaid order. This also reflects on my banking record. After numerous requests. I really don't even know what to do. On the 20th day every month they suspend my line, because of non-payment. (This is causing a lot of inconvenience). Nico vd Merwe, [protected] - when not suspended

I have just about had it with autopage poor service. I have even sent this mail written below to the consumer act complaints this morning as I am not getting any joy from autopage.

Before you reads this mail I want to make it extremely clear that autopage can credit both my october and november invoices fully for the frustration and aggravation caused and for wasting my time having to call in all the time to try and get my account resolved! Honestly enough is enough.

Furthermore to this mail I contacted the media complaints department again this morning and stayed online for another 18minutes whereby I was placed through to a consultant and spoke to lerato after 25 minutes she put me through to a manager by the name of monique and she said they will investigate and call me back today. Kindly please see my problem below and the mail sent to consumer act and please advice when my account will be credited for october and november.

I have a huge problem with the kind of customer service being received from altech autopage. I want to apologise for this mail being so long but I would like to explain my whole story from the beginning also for you to understand why I am writing this mail.

1. End of august I purchased a new iphone, I went to chatz cellular in sandton city to get a sim swop done on my card as the iphone uses a micro sim card. The gentlemen who assisted me was very helpful and said that the sim swop would cost me r64.00 but could unfortunately not assist due to the fact that my contract is with altech autopage. I then went to altech autopage and did a sim swop there but they charged me r200.00 while I had sim insurance on my account activated and should not have been charged. I made several calls to the autopage offices to get this resolved and they didn’t want to help me and refund the r200.00. I eventually logged a complaint on hellopeter.com on the 17th of september after I received more bad service over that weekend when I contacted their call centre for assistance with a blackberry activation on my wife’s prepaid card and only then they responded and then decided to refund my money. So there was now one credit passed on my account.
2. On the 17th of september I also asked autopage to activate a 1gb data bundle on my account for the iphone and by the 9th of october this has not yet been completed and I received sms from autopage that my data bundle was depleted and out of bundle rates apply. I then logged another complaint on hellopeter.com and they responded again saying & ldquo;please be advised that your data bundle query has been prioritized and resolution will be advised timeously”. On the 17th of october this matter has still not been resolved and my account was then already sitting at r1217.55 for data usage. By the 21st of october I received a call from a lady at autopage that said I need to monitor my account as my data usage is extremely high. I explained to the lady that this is not my fault as I have been fighting with autopage since september to have this fixed. On the 27th this was still not resolved and my account then went up to r1723.80 for data usage. Autopage then responded to this complaint on hellopeter.com saying & ldquo;as per our telephonic discussion, we have requested the network to clear the error and activate your 1gig package. Please accept our apologies for the inconvenience caused”. They eventually managed to get the data package on my account but it was not a 1gb as I requested but a 1.5gb data bundle.
3. On the 5th of november I received a statement of r2381.43 and logged yet again another complaint on hellopeter.com as this is the only way autopage seems to respond to complaint, when you call their call centre they refuse to put you through to a manager to have this resolved. They then ensured me that credits were passed and a recon will be sent, I am still waiting for that recon.
4. End november I see that I am being billed for r666.41 for unbilled calls, I contacted the call centre and asked them what this was for and they advised me that it is for data usage. I then logged onto vodacom website and had a look at my data and I still had over 300mb left on my account yet I am being charged. They then said they will investigate and pass a credit for that r666.41 data usage. I received my invoice and the r666.41 was not credited on my account.
5. Yesterday 07.12.2017 I logged my 6th complaint since september, at 15:30 I have not heard anything back from autopage and I decided to contact them and insisted on speaking to a manager, a lady by the name of veronica then gave me the media complaints department. I contacted the department and no one answered the phone, the call then went back to the switchboard. I explained my problem again to the lady at the switchboard and she then said she will put me through to a customer service manager, the phone rang for a few minutes went back to switchboard again and the lady said she will try another manager. The phone just kept on ringing and after 11 minutes they just hung up the phone.
6. My payment went from a debit order to cash payment, I then contacted the autopage office and made payment arrangements as they require me to pay my account by the 15th of every month. The lady I spoke to then advised me that my account will be suspended on the 15th of every month if payment is not received and I then have to call them to have my account activated until payment is made at the end of the month. I told the lady that I can not call the 15th of every month to get my account active again and if they want to suspend it they must do so and leave it suspended.

I have made so many phone calls to autopage and wasted so much of my time trying to get my account resolved and I am not getting anywhere.In my last conversation I mentioned to the consultants that I will not pay my account until autopage resolves the account and thus far I have not paid for october or november and I feel that for all my time and frustration caused by autopage they can credit both those invoices fully which are now a total of r2996.46

What are my rights as the end user with this. Can I have this contract terminated with no legal or cost implications to me. I had the contract since 2017 and the contract is due to expire in 10 months but I have not used this card for a month due to the fact that I am tired of fighting with them and for the poor service and are now on a prepaid card.

Please help me as I can not carry on fighting like this.

I recieved a sms from autopage on thursday 24th november. I paid the amount requested on friday 25th november in the morning. I recieved 2 messages from autopage saying they have recieved my payment. On monday 28th november 2011, morning at 11:00 saying that if I don't make payment my line will be suspended. I contacted autopage and explained the problem to them, my phone was suspended. So I have to contact them again so that they can reconnect my number. I waited all afternoon for this to happen. My line was reconnected. On tuesday 29th november 2011, I recieved another sms from autopage that if I don't pay the outstanding amount my line is going to be suspended. My line was immediately suspended. I have been on the phone all afternoon to get this reconnected and I have finally managed to get the supervisor to assist me. This service is unacceptable, if the account was not paid in full then I would understand, but with the line being fully paid this is unacceptable.

I would like to tell you a story about the worst customer service I have ever experience.

Six years ago I took out a cell phone contract with altech autopage in cape town. The telephone number involved is [protected] and it was a cell c casual chat contract.
The problem started 3 years ago when I sent my nokia 3200 in for repairs to have the joystick fixed. I was told to wait 6-8 weeks and after 10 weeks I was called to pick up my phone.

When I arrived at the store my phone was not fixed and I was told that they do not fix water damaged phones!
I argued with the gentleman that that was ridiculous as my phone worked fine.

I left the store furious and went to a cell phone shop down the road. The reason I didn’t do this in the first place was because my phone was still under warranty. The gentleman fixed my phone in front of me in less than ten minutes and charged me only r40.

To my surprise the end of the month I receive a statement that for r148 form autopage and guess what it was for? A cellphone repair charge! Outraged I called the contact center to query this matter. I was sent from department to department spending literally hours on the phone costing me triple the charge of my query.

I advised autopage that I wasn’t going to pay this amount. After almost 3 months of emails and phone calls I was finally told that the charge would be reversed. My line was obviously suspended for these three months and I was advised I need to apy an amount of r296 to get my line reactivated and buy a sim card of r110.

Frustrated I deposited r296 in the bank account details provided to me and line was reactivated in december 2017. I used my line all december long. On the 03rd january 2017 autopage debited my bank account for r296. I spent hours again on the phone to query this and was told it was the amount I had to pay to reactivate my line.

I told the supervisor that I deposited this money already and even emailed a proof of payment to her. She then acknowledged my argument that they made a mistake and advised me I would get a refund in 14 working days.

After 3days my line gets disconnected. When I spend another few hours on the line I was told that my line was disconnected for non-payment! Can you believe that?

I had to battle again with different departments and supervisors and after 3 months my line was reactivated but I still couldn’t get my r296 refunded. I had to buy another sim card of r110 off course.
I was advised that my money would hold as deposit and I would only get it back after my contract ends. I asked the supervisor if they could use it as a credit on my account and just deduct my monthly charge from it but his was apparently not possible.

I had one and a half years left on this contract and could hardly wait for it to finish.

I checked on the internet and it showed me that my contract ends on the july2011.

I was informed in january 2017 when I called to ask when I need to confirm my cancellation and was advised to do so in may, 2 months before the contract ends.
In may I called and did this only to be informed by a consultant that my contact only ends in august and I need to call end july to confirm cancelation. Being skeptical I called twice more to confirm this and was advised the same thing. I asked why I states on the internet that my contract ends july2011 and they see otherwise? I was advised it was a technical problem.

I was on a reduced subscription of r15 per month and to my surprise I see on the internet a bill for august 2017 of r149. When I queried this in august I was informed again it was a technical problem and I don’t have to worry. I would only be charged r15 excluding calls and I would get my r296 deposit which was held transferred into my bank account from which they debit my account. The consultant nicely reconfirmed my bank account information.

Come end of august I was charged r149. Another few hours on the phone and finally again with a supervisor I was told that my contract ended in july and this was a normal subscription for my line rental in august!

I was furious. I asked about my refund and the lady said they only owe me r13. She said that she would send me a reconciliation email of my account stating all the amounts they deducted and what is left what they owe me and it would take about a week. The supervisor who told me this is charmaine from their accounts department on the 01 september 2017 @ 15:48 with reference number a11090115479.

After a week on no response I decided on the 11th september i’m not going to waste anymore time and money on the phone and decided to go to the auto page store in parow center in cape town.

The consultant, nadeem smasodien kind of listened to my story and made copies of my id and online printouts I had and advised he will send it to his head office. He asked me to email me a brief description of what happened which he would forward to their head office.
He took down my number and email address and promised a call back on monday when the head office was open.

I received once again no call on monday. After sending him an sms the tuesday I received an email that he would get back to me when he receives feed back from his head office.

Being in the call center business myself I advised him how poor this kind of customer service was and he didn’t even respond.

I received no reply from him and decided to call him on the tuesday 27th september to ask what was happening.

He advised that he wasn’t in the office and would call me back the next day. I received a call from him at 10:25 on 28th september.
He advised me there was nothing he could do. He was advised I need to call the accounts or legal department to sort this matter out.
I just need to be persistent and keep calling them.

At this stage I gave up!

On 2011-09-23 I took my cellphone a nokia n80 with imei number [protected] in at your paarl store shop 5 pick and pay centre wamakers plein paarl western cape for a technical report for insurance purposes. On 2011-09-26 I went back to the store only to find a notice that said that the shop was temporaly closed. I phoned the numbers on the notice but could not get through to your help center due to the fact that I am not an contracted member of your services. I then phoed stellenbosch branch but was informed that they could not assist me due to the fact that they are a francise on their own and dont know anything about what is happening in that branch. Ieventually convinced them to give me a number of the repair centre where my phone was allegedly supposed to be taken. On phoning this number I was informed that they havent recieved my cellphone yet at cellectro. My insurance awaits the technical report and informed me if I dont supply them with a technical report and the broken cellphone my claim will be rejected. I will appreciate it highly if you can supply me with the contact numbers of the owners of the shop in paarl as I dont get any cooperation from your other stores. The person that helped me at paarl shop is fredeline and my job number is 15.

Good day
Autopage cellular nr [protected] - I am batteling since 22 august to sort out incorrect debit orders deducting from my credit card and to arrange payment of the credit.
Feedback from the company is pathetic and I 'll apprciate your assistance.
The following transactions has been debited from my discovery card :
29 july 2011 r273.46
12 august 2011 r806.36
30 august 2011 r271.49
5 september 2011 r1 019.36

July 2011 - monthly contribution is r273.46 + r508.49 & ndash; they deducted r273.46 (29 july) + r806.36 (12 august) ? This is r1 079.82 and is r297.87 more.
August 2011 - monthly contribution is r273.46 + r508.49 & ndash; they deducted r271.49 (30 august) + r1 019.36 (5 september) ? This is r1 290.85 and is r508.90 more.
In total they took r297.87 (July) + r508.90 (August) = r806.77 more than what they are entitled to and do not reply on my numerous e-mails.
I've e-mails the statements as proof of sucessful collection from my account but still, no reply.

When I upgraded on my business contract by altech autopage cellular i’ve ordered a nokia e 6. When I received the nokia e6 a week later the speaker broke, I called rene at autopage cellular in vryheid and told her what happened and I didn't even have the phone more than a week, so she said to me that I must send it back to them. Two days later i've called her and ask if she received my package, she said she already send the phone away for repairs.
Two weeks later i've phoned rene at vryheid autopage and i've asked her when can I receive my nokia e6 so she said to me because of the striking of the transporters there was a delay so they didn't received my phone yet coming back from repairs. I have asked her that she must please phone me asap about the phone I want an answer.
A month gone by and she didn't called me back, so I have called autopage vryheid and talk to rene and she said it is still because of the delay that they didn't received the phone yet, so I got angry and said that this services is not acceptable. A week later we received a phone, but it was the wrong one so i’ve send somebody to altech autopage vryheid so that they can go and find out what is happening and to take this phone that they have send to me back to them because this is taking much too long and I needed that cell phone for business.
When the gay went to altech autopage vryheid he talk to brenda, (The manager) and she said that she will replace the phone, and a week later the branch in vryheid closed. And we can’t find her on her anywhere.

It's the third time this year that my cell phone Service Provicer Autopage Cellular (MTN cellphone number) just out of the blue "subscribes" my cellphone number to some kind of subscription. I get the feeling that someone within the company gets money in his/her pocket for doing so.
24/08/11 Gets sms thanking me for subscribing to Weather Pack (SMS) and to call 173 for any queries. This is where the problem starts.
SMS STOP to the cellphone number from which I received the message and received invalid code request back.
I've tried to call 173 only to be told I must call Autopage my service provider.
Tried to call Autopage without success notice in your ears that they have a high volume of calls.
Logged a quirie on MyAccount Service of Autopage and received an sms back with call number M110824150 has been logged. I have been struggling each day to solve this problem without success. Please help.

Middelburg Autopage se klientediens is van die swakste wat ek nog gehad het. Hierdie is nie die eerste keer dat ek swak diens vanaf hul ontvang nie, en daarom is ek nou verplig om verder te gaan. Die dame wat aangestel is om met die publiek te werk het 'n uitsterste swak gesindheid teenoor Autopage se kliente. Dit is vir haar baie moeite om op te staan en klientediens te lewer en so doen sy ook net die minimum. My kaart is gesteel, het hom gaan laat blok, ek moes asseblief vra vir 'n ander kaart, en is vir my gegee, sal 24 uur neem om te aktiveer het sy gese. Dit is nou al 48 uur en nog steeds het ek geen gebruik van my foon nie. Ons woon nie in dorp nie, daarom het ek my diensverskaffer telkemale probeer skakel, maar geen sukses nie. NOU WAT NOU? Ek het die volgende nommers probeer [protected] - hierdie is die nommer wat vir my gegee is op my kontrak? en ook die Telkomlyn no in Middelburg [protected] het ek telkemale probeer, waar daar vir my 'n "remote access code" gevra word, wat ek nie weet/ken nie. 'n Nommer is vanaf Autopage vir my gesms om te kontak [protected] wat nie bestaan nie. Nadat ek verskeie kere probeer bel, het ek 'n winkel oorkant hulle gekontak om te hoor dat hulle op Saterdae NIE besigheid doen NIE. Ons kan wel Sondae hulle kontak tussen 9 en 12 uur, terwyl ons almal kerk toe gaan dan. Kontraktureel is ek verplig om elke maand stiptelik my rekening te vereffen, enige versuim daarvan sal ondmiddellike nagevolge vir my he, maar as ek my diensverskaffer nodig het, kan ek na 3 dae nog steeds geen diens kry nie. Ek verwag van Altech Autopage om terugvoering aan my te gee op hierdie saak so spoedig moontlik.

I am sick and tired of the pathetic service I have always received from autopage. A few months back I was being charged for services I never agreed upon - I was told that it was not autopages fault... Yet tehy are responsable for debiting amounts from my account!Now to make things even worse... I had changed my debit orders from the 26th of every month to the last day of the month—and autopage debits my account on the 21st!What the hell—who gets paid on the 21st?

No the debit order is declined from the bank—and I would have to pay r150!I demand autopage to pay me this money and sort out their system to reflect the correct dates.

I started some 9 years ago when I was told I was about to losse 9000 units of a talk 1000 contract equated to then r10000 and so I was hooked as every month I lost airtime and over charged for airtime on normal phones as well as data cards
Don't do business with autopage when it comes to cellphone contracts as their technical staff and admin staff do not know the left hand from the right. I have been blacked mailed me and my family for the past 14 years with threats of unresolved matters and only payed them because our business relied on the numbers via vodacom as our networks and autopage as our service provider south africa. We signed up for contracts got incorrect billing and when made queries found issues were unresolved. My monthly bill fluctuated from r4000 to r8000
I spent well over r400000 only over last 15 years only last week to be told my lines have been softbared and will handed over to legal on the 15th of july yet previous emails stated that they have accepted my payments. Here you have a company that charges what they like and blames vodacom or signed contracts yet charge out of contract rates do not cancel data cards so becarefull only go prepaid but never sign a contract please can someone email me on [protected]@gmail.com the consumer protection association dealing with this but who can fight against altech its like a god unto themselves. I suspect their collection staff earn commission on the suffering of others here in south africa and perhaps the higher ups dont realise this
The thing is they provide statements and we are expected to check them then query them but what if the billing dept. And accounts are not communicating as is with many companies in south africa like autopage?
I have been forced to obtain another prepaid number via another provider and to my amazement find for more or less I am paying 1000 per cent less on a prepaid contract so my advice to vodacom south africa autopage subscribers go prepaid do not I repeat do not buy their contrats you will regret it is we as a family did.. I now must expect summonses from legal collection agencies plus trying to explainwhy and then bouncing back and forth between an unscrupulous service as autopage I have lost last week huge amounts of business because they barred my cell numbers for me my wife and kids shame on you autopage and your staff member a lady by the name of barbara I hope you can live with yourself with your lies and deceit and blackmail tactics.

I have been trying for months ot get my account sorted out with this company. I had no idea, that if one's credit card is stolen you need to give the new card number to altech to ensure your account is debited, and at no point was I notified of my account being in arrears. When my 3g card was suspended, it took 7 days and 5 calls to get the reason code for suspension, which is thee first time I realised my account had not been paid for 3 months! The accounts clerk took my new card details, updated the debit order details on system, debited me immediately for the arrears on my account and assured me that my 3g card servivce would be working the following day, once the debit had run over night. I was highly annoyed to find that 3 days later, the service was still suspended, after 4 calls, I was told that one needs to phone again after the arrears have been settled on your account in order to have your service activated! This is not automatic! Finally I get the serviec working, only to get an sms 3 weeks later saying my account is in arrears and my service will be suspended! I again phoned the company, after 10 minutes of holding on the accounts clerk says there is a problem with the system and my account is not in arrears, and the service will not be suspended. 3 days later... My service is suspended! Apparently due to my account being in arrears. When I again phone altech, they tell me that I have to go and pay them cash before they can unsuspend the account and the reason the debit order did not go through is because the clerk who changed the details did not confirm a debit order date with me! I cannot believe the incompetence and the rude unhelpful staff that work for this company. I have been a client for 14 years and this is the service I get! I have never had a problem with my account until this year and the theft of my credit card. When I have asked on several occasions to be put through to a manager, I either get put to another arbitrary department, or they disconnect me. At one point, when I complained for being disconnected when supposed being put through to a manager, I was told its because i'm angry that the agents deliberately cut me off! What kind of customer service is this? In my industry this would be call for a compalint under undesireable business practice! Is there no recourse for this arrogant, unhelpful company?
Any other service provider would be better than this one!

Out of bundle rates, are according to their website, 41c per MB, on the Vodacom website it states R1, 20 - R2, 00 per MB. As I have been a Altech client for 10 years and at present have 4 contracts with with, one of which is a MYGIG 1, 2 that started in August 2008, this contract according to their terms and conditions they may from time to time increase the rates, that is the monthly rates, no where is it indicated the actual value of that rate. I have just paid them R6k for out of bundle rates...and there is another pending account of R4k. When I spoke to a manager at the customer service centre in JHB, requesting my itemised billing to be sent to me, he requested that I send a letter. 1. It must be on a letterhead, must be faxed to them, etc. Amazing that they want everything in writting from you, however they failed to notify you of increase rates in writting on a letterhead. We all understand our consumer rights, and I think it is time that we all stand against these organisations that think they do it by the book, however there is always a loop hole, a big one. Where does one obtain information regarding the rates you paid at the start of the contract, versus what you are paying now, as well as, according to the consumers act, have the service providers notifed you as the end user. Where are the binding written notifications. Vodacom is going RED, yep for sure, just like eskom, you pay more and more, however you get less and less.