Autopage
Reviews and Complaints

Who do you contact about autopage redicoulus data charge I been charged for 1gig of data R900 where you buy 1 gig of data from Cellc for R100 that's a 900% differance

MY SERVICE WAS SUSPENDED THRICE LAST YEAR DUE TO AN UNPAID R350.AUTOPAGE FAILED TO SUBMIT PROOF OF THAT DEBT.NEVERTHELESS, I PAID AND MY ACCOUNT MANAGER PROMISED A REFUND.I AM STILL WAITING...THIS YEAR, AUTOPAGE HAS TWICE DEBITED R407 FROM MY BANK ACCOUNT(I HAVE A R426 STOP ORDER ).ON ENQUIRY, THE CONSULTANTS INSIST THAT I MADE A CASH PAYMENT! NUMEROUS CALLS(at my expense), bank satements and visits to AUTOPAGE SECUNDA THEN FOLLOW BEFORE THE PROBLEM IS SORTED, ONLY TO RE-APPEAR AFTER A MONTH.EK IS GATVOL!

I TOTALLY AGREE. THEY ARE DOING THE SAME TO ME . DAYLIGHT ROBBERY.

I gave back my phone for repairs it a nokia E63 I sent it back on thursday on the 25th and i still haven't had anything on what is happening about it.

Phone given on the 22nd of August 2009 for repairs, made about 50 calls to the Pine Crest Branch in Pinetown, the staff at the branch as at today cannot locate or trace my phone. They have been very unprofessional and I have received no help from them. Their customer service "stinks”. They promise to return my calls but never do. If I do not get any response from your section by the end of the day, I am going to the media to expose your company’s inefficiency and poor service.

I Agree, I have a Samsung J750 which is giving me terrible problems. Sometimes I am not able even to use the phone. Phoned Altech and they said that its the "joystick" i dont believe that, because I can not use any one off the buttons on the phone when the phone is slided open. It's so difficult just to send an sms. No the phone started going white and I need to thake the battery out and switch the phone on again. This problem is consisting and irritating the hell out off me. When I phoned them they said the phone needs to be send in for repairs which could take up to ±4weeks! Can you believe that. I cant be without a phone for even a day, and where should I get another phone to use if they are going to have my phone? And the best part off all, when you get your phone back after all that time it doesn't come back working, it comes back with 10 more other faults. Think they should start thinking about the clients and the clients needs.

To whom it may concern, this is unacceptable that a company so large can just walk over us ..the very people that keep them going..service is NON existing..staff are RUDE and ignorant IM still waiting for them to get back to me since last year NOV2008 to rectify my purchase BUT to no avail...NOW the contract has expired ..I have been unfairly dismissed...I have cancelled the contract over the phone and still getting billed..where are the people that protect US...contract expired June 2009..and now I loose my number too which I have had since 2000 ...unacceptable ..thank you for listening and I hope something positive comes from this

PATHETIC :( PATHETIC :(

My Inquiry began 16 June 09. It's now 2 months later, more than 20 e mails, countless telephone calls and still no joy. I have had only one feedback call that wasn't prompted.
Cape town head office have certainly raised the bar high when it comes to couldn't care attitude and incompetence.

I definitely agree...It took me over three months to get account resolved...they were charging me incorrectly...and after one day of the account being resolved my line was suspended without my being notified...how is that for service!

I have been with Autopage 18years - I have 2 contracts. On a Black Berry Bold we got 5 months ago - we had a screen go blank.Took it into to the Sea Point branch of Autopage. Waited over 6 weeks - ( they could not even BOTHER to try promise to TRY back up the contacts) After complaining to the head office - finally we got 1 sms to say the BB could be collected ( repaired or replaced)I went to collect - no word - no note from them. When I took it home and switched it on - it was JUST the same - they had not touched it. I called - emailed the head office- threatened legal action etc - finally a Thersia van Staaden from the managing directors office called to say she would sort it out - please take the unit back to the Sea Point branch so she could get it done.The manager (Yuri) of the Sea Point branch promised me he would come back to me in 24hrs- despite numerous emails and calls - NO word - no news three weeks later from anyone.AND the BIS which I pay for is not working and they are charging me for it. They fail to answer any emails or messages.

Altech Autopage has been harassing me for months. I have had a few calls from them offering me contracts, and I am not interested, and have told them so. I have asked them to take my number off their "potential customer" list and to STOP phoning me. Now they have taken to sending me SMS's. Although there is a number which you can reply to with STOP, ostensibly not to be bothered anymore, the reply does not go through, an additional aggravation.

There should be a way to get them to STOP?

I have been using your cellc network now for 2years and now after I have renewed my contract my contract is a huge mess. Every night from 7 till after 12 I can not use my internet on the phone. I disagree with you that puts off our internet. I pay my cantract every month for you to give me a service. But all I can do what you offer me is phone calls and sms. I want this problem fixed. I mean I pay R150 a month for you to give me the service Im paying for. And no it is not a network problem becouse all other cellc costemers that is not using altec is still able to get on to the internet and no it is not my phone either. Please fix this so I can use my internet at night.

Altech Autopage overdeducted from my bank account for months up until June 2012. It then took many phonecalls to get the amount finally refunded in August. I was then billed again the same refund amount the following month which I refused to pay. Despite many attempts to reconcile the account and resolve the issue, Altech has stopped communicating with me, suspended my account and has now billed me for R5800 despite the phone being suspended. They are now taking legal action and yet I am the one that should be taking legal action. They attempted to deduct sums of money from my bank account without authorisation. We have now suffered business financial loss as a result of it.
HA WILLIAMS - Cell phone in question: [protected]. I need urgent assistance please.
My contact number : [protected]

I had an internet contract with Autopage that ran for 24 months and ended May 2010. Well before May 2010 I submitted a letter to Autopage in The Bridge requesting my contract to terminate at the end of the 24 month period. This was ignored by Autopage who has continued to debit my account illegally. My contract number is [protected]

I took out a contract with Autopage two years ago. I had initially ported my prepaid Vodacom number to a contract cell c number. (Worst mistake I could have ever made)

Before the end of my contract I specifically told a lady in Ballito, Altech Autopage, to change my number to prepaid as I don’t wish to continue the contract. My sim card stopped working on the 28th of October 2013 and up till this day I still do not have my number back. I was informed by Autopage that it would take 10 to 14 days to make this change yet its been already 24 days. I called numerous times to customer service to be told that my sim will be activated within 24 hours. Then I was told that I need to purchase a new sim card for R125 in order for me to receive my number.

The purchase was made on the 13th day after my sim stopped working, only to be realize that you guys sold me a sim card which doesn’t even work. I called Autopage Ballito to be told that my sim will be activated within 24 hours – which obviously was a whole lot of [censor]. I went to Autopage Pavillion because apparently they needed the details of my sim card to get it activiated. On arrival, a helpful lady informed me that my contract only ended on the 13th of November 2013! She could not answer why my sim card stopped working on the 28th Oct. She said my sim card will work after the 13th – obviously that was also a whole lot of [censor].

I am going back anfd forth with customer service, always being told different things – but now apparently it is showing on the Autopage system that I am on prepaid, which is impossible because a don’t even have a working sim card or number. So I took it upon myself to go directly to Cell C and they have informed me that Autopage has not even released my number and that the sim card isn’t even registered with Cell C.

Firstly this is a major inconvenience to my life and especially since this is a number I have listed on a whole lot of personal documentation. I am convinced that the company could not even be bothered about whether or not I have my number back – especially since I had to pay a ridiculous fee of R125 for a sim card that costs 99c! A total rip off even with the amount of running up and down and calls that I had to make because of Autopages lack of ability. Its absolute pathetic that Autopage can take such advantage of their customers. Justice needs to be done and I promise you it will be.

I am a new contract holder with Altech Autopage and I have received my new handset on Monday and I was told that my contract will be active in 48 hours, and till today it's still not active.I phone again on Thursday, spoke to another lady and she confirmed that it will be active by Friday morning which is today, GUESS WHAT?the handset is still not active?. I then decided to call again a few minutes ago and spoke to Samantha Ngunuza which was extremely Rude, Stupid, pathetic and unhelpful. She kept shouting at me when I wanted a solution, she even refused to give me her line manager's name, telling me that I was causing trouble, She then rudely kept me on hold and I could hear her speaking and laughing with her coleagues.I wonder if this is how Altech Autopage handles their new Contract holders?I want something to be done TODAY, I am sick and tired of being sick and tired, Samantha needs to know where her priorities ****period!She did not even apologise, instead she put the phone on hold till I ended the call and these are the kind of bad consultants that people speak about when they refer to SA' bad service in Call Centre's. What happened to introducing soft skill?I need a response now!

I was contacted by Lynette Ronnebeck to upgrade my contract and she sent through a list of all the offers for me. She helped me with advice on the best package and the service I received from her was excellent. Yesterday, unbelievably I received an sms from Autopage stating a large outstanding amount on my account. Upon enquiring your call centre stated that I was charged for calls made, and if I do not agree I had to phone the accounts department the next morning. When I phoned a second time after being cutt off (ANNOYING!) I was then told that I was billed not for calls but for the wonderful FREE phone as I need to have paid in. When I stated that it was on the special offered to me by Lynette as FREE with no additional payment I was told 'thats just how it is' They then said that they will log the query to investigate the matter.

Well I can say one thing: I VE GOT ALL THE PROOF OF THE DOCUMENTS EMAILED TO ME SHOWING IT AS OFFERED FOR FREE! What type of customer service do you run or is this just poor administration that there is suddenly no recollection of this phone being Free on your offer list! The distress it caused me as I could barely sleep last night about this!

Tomorrow it will be a week since I reported my sad story of bad service from Autopage Repair Services... And guess what.. Nothing happened as yet! I still do not have a phone or an acceptable answer. I did receive a reply that the repair centre will be in contact with me soon and wondered how soon will be soon? It is unacceptable to pay for a service and not receive it. I was reading through all the complaints people have with Autopage, and honestly, I will not renew my contract with Autopage again. Hope everybody that is unhappy about bad service will do the same.

My retired mother in law can't send or receive MMS on her sellphone. So we gave her a new one (spare phone lying around), which I kwow can send and receive MMS. But, with her SIM card it was a no-go. She also got a new Samsung slider phone that week from Autopage in the Kwagga Center, Pretoria West, on her way back to the farm. The phone is a bit too technical for her, but we have tried it just to make sure it's not the phone. My SIM card can send & receive MMS in both phones. So it's something on her account.

We phoned Vodacom who said "speak to Autopage, they're your service provider". Now, my in-laws live on a farm, 120KM from Rusternburg between nowhere and nothing. Their Telkom lines have been stolen so many times already and Telkom won't put in new lines anymore.

So, we spend about 8 hours in total on the phone with Autopage - and every minute costs us money. Everytime I speak to someone, they give me the same crap: "we have enabled MMS on your account, please give it 1hour then switch the phone off and back on". And no matter how many times I tell them we already did that, they keep telling us the same BS. I got fed-up, especially since my mom's money was used up and phoned Vodacom. The lady insisted I spead to Autopage again and I explained this to her, so she checked the account and see that MMS wasn't actually enabled. She then enabled it, but told me that the SIM card was also an old one and we may need to swap it out. But, first check and see if the MMS setting which she enabled works. No go, we actually waited 2 days to retry. And everytime it cost me money to send an MMS, and make the phone calls to Autopage.

So, my mother-in-law decided to go back to the Autopage shop in Kwagga Center and the gentelman (Richard was his name) insisted that I send her an MMS (he's not allowed to) so he can see what's wrong. 8 MMS's later, and it still doesn't work. By this time I'm furious, cause she has to phone me from her own sellphone everytime, and ask me to send her an MMS. Richard simply refuses todo it from his side.

He then sells her a new SIM card, and guess what: it's now 4 days later - and it's still not working.

I logged a complaint on HelloPeter (here) and got a call from Raul late that afternoon. I couldn't hear a word he was saying and even though I asked him 3 times to speak up, he just rambled on about something. I faintly heard "hellopeter" and "your mom", but nothing more. Then he put the phone down and emailed me telling me he was cut off due to poor reception. I had full signal on my phone. I then tried to phone him, but no one could put me through to him.

This is his email:

Dear Mr. Ehlers,

Thank you for bringing the matter to our attention.

Please accept our sincere apology for the poor service rendered to you and your mother in law.

I have tried making contact with you however we were cut off due to poor signal.

Kindly assist me with your mother in law’s contract cellular number and the make and model of the handset she is using in order for me to assist.

I trust that the above is in order.

Regards,
Raul Arendse

I have replied to his email 3 times with ALL the contact details, but still NO REPONSE from them

There are some shocking posts on HelloPeter about AutoPage (look here), and I'm thinking of taking this much much further. It's sickening how bad they treat their clients.

On the 10th of March i got a call from a Bronwyn Van Wyk (a lady) who told me that my cell number was picked for an Ayoba promotion and i would be getting a free Nokia E63 for only R212.50 a month for 24months. And that my existing contract with MTN would fall away instantly. The deal was signed. Only for me to get a call on the 13th from Rene who told me that the information that was given to me by Bronwyn was incorrect, i consquently asked her to cancel the contract as that was not the initial information given to me.
On the 15th i then called to speak with Bronwyn to find out why she would give me misleading information and also to confirm that the deal was cancelled as i was no longer interested. I had the horror of speaking to someone by the name of Carl, who was so abrupt and consequently dropped the phone on me. I called back demanding to speak with a manager and again Carl answered the phone. Since when do agents become supervisors and managers at the same time? He refused to call a manager for me, says his manager Reagan Louise was in a meeting. If this is the kind of service you provide to MTN valued customers then they need to hear of this. You may listen to that call.

i have sent my blackberry 9300 phone in for the 4th repair to altech autopage i was told it takes 4 to 6 weeks to get repaired, it is now the 9th week and they do not have answers for me, everytime i call or they contact me its a different excuse. As for Autopage store in Lenasia they have delivered a poor service in even trying to assist with this problem. Disappointed customer of altech autopage and i will be reviewing whether or not to renew this contract with them.

For the past year or more, I receive numerous sms's from Autopage warning me that if I don't make payment they will suspend my line. Every month I call the call centre - who pass me onto the accounts department and they kindly say that it's a system problem and I must ignore the sms's. Nonsense! Fix the system problem!
I have an arrangement to pay my account at the end of the month - like I would normally pay all my accounts. Who pays accounts on the 15th of the month?! This is what they're expecting me to do. And every month the accounts departmentcall centre appologise and say that they've made the note on the system and they are happy with the arrangement to pay by the end of the month.
I honestly do not know who else to speak to! I have tried going up the ranks in the call centre, but this also seems to get me nowhere.
Ironically, yesterday I received an sms inviting me for an upgrade. Ha ha ... that is not happening! I'm holding out until my contract is complete and moving onto greener pastures.
Sorry autopage - I have been your customer since cellphones came into this country - more than 15 years!

I feel exactly the same - they are threatning with legal action to, after i have sent them numerous proof of payments for a service i have never been able to use .

Autopage is totally incompetent to even handle a small issue like Twincall request. I requested on the 19/11/09 until 14/12/09 I do not have it, in fact they even disconnected my primaries number Twincall without my instruction.
I do not know how to get hold of a senior mangemnt person who should fired his incompetent staff working at Autopage.
I will take legal action to get out of their contract.
Ingo Steinhage
cell.[protected]

i upgraded my phone on 14 sept. the phone was faulty, took it back to vodaworld - autopage. very rude guy called cyril told me i'd have to wait 7 days (not the policy - if returned in 3 days they must automatically give you a new phone). its now been over a month, and 15 people have been unable to help me. of course I can't get managers details. will never go back to autopage again!

when is a upgrade avalebil on the contract [protected] let me know please

My daughter received a threatening sms on Monday, November 21, 2016 for an account that does not exist. Reading: Settlement Offer: Dear Client, Nkosi, the current balance on your Autopage Account is: R2186, 10. Save R546, 52, and only pay R1639, 57 to settle. Call MacRobert Attorneys now to Activate. Tel: [protected]. Ref: SP012585, T&C Apply

I would like to lay a complaint against Autopage Cellular. I have cancelled my contract in April 2017, paid up all outstanding amounts, and yet I am still being billed every month. This is the most useless company I have ever come across. I wish to warn all other consumers NOT to choose autopage cellular for any service whatsoever. Prices are reasonable, but its not worth the terrible after sales service, and you end up paying alot more in the long run.

Not only does AutoPage consultants tell lies to customers they also send faulty stock to a person. Recently I requested some assistance from the helpdesk, after receiving information that I thought was true I made an decision bassed on the information received. d nr 1 the information was incorrect, seems to me they are to quick to make a sale, so they don’t check that the information is correct that they pass on to the customer. 2ndley the phone that I received was clearly damaged and a second-hand phone, the box was opened and the fact then concealed by sticking another sticker on it.

Just when I thought things can’t get any worse, I was told that I could only get a replacement phone dispatched to me when AutoPage received the phone back. On Thursday an hour or 2 after delivery I was promised by another agent that the phone will be picked up on Tuesday. But to my disgust the phone was never picked up. Getting home I get an e-mail from the very same incompetent AutoPage consultant saying the following “HI sir I know the phone nokia 5230 does not come with car kit. I can get management to get the call recording.

Thanks” where just a week before I received the following” HI sir The nokia 5230 does come with car kit. Thanks” all of these discussions happened via e-mail and I would like to see the recordings on that. Here is an e-mai even worse “Hi sir Please can I get the couriers to collect the phone I want to apologies due the broken seal Or damaged box Thanks JUDY ” this person should not even be allowed to give advice at all.

I have been a client of Autopage Cellular for probably more than 10 years. I was recently robbed from my cellphone and had to claim for a new phone. First of all it took them almost a week to activate my sim card, just to discover it is not a micro sim which I needed. I had to wait another day for activation. The branch I used (Cresta) was absolutely useless. Another thing, I was insured and paying as a loyal customer for years and never claimed. When I wanted to claim for my phone, they said I only qualify for half of the value of my phone as they never upgraded my insurance when I upgraded my contract/cellphone a couple of months ago. I upgraded my phone through Autopage. Surely they should have known to adjust my insurance? I used to think that Autopage is the best Cellular supplier, but I am not sure any more. I will definitely not recommend them to anybody!

Let me start by saying how disgusted, and disappointed I am with autopage cellular.

As you can see on my statement, this whole dilemma started in december 2017.

I received a call from an indian lady, saying what wonderful deal autopage has for me. How she explained to me, which sounded pretty good at the time, was that for an extra r75, on my existing account, I will receive two extra phones, plus a voucher at musica and free minutes. Nothing was mentioned about a separate account, and definitely not anything about any amount close to r161.99 per month. I have never used this phone, and was brought under the impression, that this would be added to my existing account. Please go and check your records to confirm, that none of the apparent free minutes were ever used!

On 14/04/2017, I received a sms, stating that I need to pay outstanding fees, within 24 hours, into the account of rl daly attorneys, and that this account was pending legal action. The ref no they gave on the sms was 2394300. I immediately phoned autopage, asking them if there is any outstanding balances on my account, or on any other account linked to my name and id number. I spoke to matthews at 13:55, and was told that there were no outstanding debt, and that I should ignore the message.

Then on 29 july 2017 I was contacted by jansen & jansen attorneys again, with regard to the same matter. I contacted autopage again, and gave my details, and was again assured that we do not have any balances outstanding!

The total due to autopage is no r4967.98. Now I ask you, where to from here? I expect from you to sort this out from your side, as you are the party that misled me and caused this problem.

I insist that you go and listen to your recordings, that you so promptly advise us, are recorded. Or do whatever it is you do in a situation like this, which I think you have many of, and get back to me with an acceptable answer.

Waiting for your speedy response.

I can quite honestly say that moving over to autopage to get a small benefit attached to my medical aid, was the worst mistake of my life. I have had nothing but bad experiences with their service, customer service, efficiency and and and!

Form the very first week of moving from vodacom, it began and just today, months later after several unanswered complaints, when I thought it was finally over, it began again.

They cut my lines, didnt open my account correctly, soft barred me, cut me off when trying to sort things out over the phone, passed me onto umteen departments...

If I could move away from then today, without losing thousands of rands, I would.

I welcome any autopage manager to reply and possibly find another excuse...

Being a customer of Autopage for over 8 years I never expected this shoddy client service.

Last Friday 8th July, a simple task of upgrading my cellphone contract at Autopage Canal Walk, Century City, Cape Town, turned into an absolute customer nightmare.

I went into Autopage to collect my upgrade and a consultant handed me my sealed package with my phone. The consultant ticked that everything was handed over without even opening the package.

No-one mentioned that they the package would need to be opened for the internet to be activated for me as this would be the normal procedure.

When I called to enquire how to activate my cellphone internet I was put through to Tracy, who introduced herself as the Acting Manager, (I later found out that she is actually a senior consultant at the store). Tracy told me to return to the store with my ID and it would be done.

I refused as this was out of my way. Tracy then faxed through a form which reflected an extra charge of R57 that was never mentioned. Tracy was to find out what the R57 was for and contact me later.

Another source told me that the R57 is the unlimited internet monthly access

This young lady has no idea of client service.

When asked about whether she had received client service training her response was; ”I don’t know”, surely you have or have not been for training?

I am not sure where a customer is supposed to ask questions about what the consultant should be offering. Surely Autopage has a set of deals etc that they are to tell the customer when upgrading?

I tried constantly during the day to contact Tracy and finally managed to reach her at 7pm.

Tracy was rude and even giggled when I complained about the service. She also
Spoke to others in background while attending to my call. I was treated unprofessionally and am livid at the service offered by Autopage Canal Walk.

My conversation with Tracy was on speaker which enabled others in the room, including another Autopage client and a reporter who were shocked and disgusted at how an Autopage consultant was treating a client.

I am still waiting for the manager, Rozina, to call me so that this matter can be solved.

I will never recommend Autopage Canal Walk branch to anyone looking to upgrade or take out a contract.

This is the second time my cellphone has been soft barred and my bill was not even that high! I think its MY business how many calls i make and not theirs! Especially them cutting off your cellphone losing thousands of rands in business calls that i cant return! The bills are paid up, why has my phone not been re connected?

Wait until your phone breaks and you have to take it in... after between 30 and 45 minutes of waiting to speak to an operator, they will tell you it will take 4-6 weeks.. who in their right mind goes without a phone for 4-6 weeks! and this is the billionth problem i have had with them. i am definitely moving service providers when this contract expires. absolutely shocking!