AVG Technologies
Reviews and Complaints

I looked at my account and on 23/7/18 there is a deduction in favour of digitalriver ireland, sydney .
When I had a think about it I recalled that I had a virus protection that cost about $100 per year on my old machine, that I no longer use and I have cancelled the payment, or so I thought. If I recall correctly, last year this payment happened and I made contact, I thought with you and the money was refunded graciously due to a mistake being made. I was assured that no further monies would be taken, and now it has happened again!
I am not using the computer any more. I do not need the virus service. I cancelled the service and was assured that no more costs would be deducted. When a new cost was deducted I contacted, and was reimbursed. Now it has happened again!

when i phoned [protected] (in UK) i just wanted help in transferring AVG from old pc to new laptop, but i was railroaded into paying £49 to clear malware which was transferred from old pc. If i had known that i would have not gone ahead. I am willing to pay £20 for your services and therefore want a refund of £29.
just had an online chat with one of your reps, but she said above telephone number is not an AVG one. I am absolutely appalled by your customer service, and i thought americans were much better than that.

They charged my Paypal account $ 49.99 and I don;t have, use or want their product.
I have closed the paypal account because of this.

Your AVG TuneUp subscription has been automatically renewed, and your payment card has been charged the amount below. Aside from keeping this email as your proof of purchase, you don't need to do anything except enjoy your ongoing subscription. GMMJW-MCPAK-NEVNU-AU4WC-NKKXG-J6BXR
Order details
Renewal order number: [protected]
Original order number: [protected]
Renewal date: July 20, 2018
Payment details
Card ending
Subtotal: $49.99
Tax: $0.00
Total: $49.99

On 17 May 2018 I received a notice from my bank of a payment to your group (AVG eCommerce CY Ltd) of $53.99.
I have no idea what this is for and as I am no longer using AVG I feel that it should not have been made. I do not recall making a Direct Debit with your company - it certainly is not through my bank - and as such I would like the amount to be refunded to my bank ASAP please.
Barry Long

I have had issues with:
1. AVG Internet Security interfering with AVG PC Tune Up and had to uninstall PC Tune Up.
2. AVG Internet Security interfering with Microsoft Excel causing files to open as Read Only. This has been an ongoing issue and significantly interfered with my research work ever since the upgrade.
3. AVG Ransomware block is causing significant issues.
4. AVG Internet Security blocked access to my browsers for > 1 week.
5. AVG Internet Security interfered with my use of Malwarebytes software for which I cannot be compensated.

This has caused me not just inconvenience and time lost in my work but cost incurred for a professional computer troubleshooter.

AVG Technologies / unauthorized credit card charges

Rose Cintron

I received an e mail from AVG at 7.37 am this morning stating my account had been debited £46.99 and quoting a Renewal Order no.[protected]. This was not authorised by me. You did this last year but I didn't notice it in time. Please refund without delay. My e mail [protected]@yahoo.com

I signed up for a trial of your product. I find you intend to charge my card even though I opted out and cancelled. My number is: [protected]. Do not charge my card. Should you do anyway I will put the charge into dispute and I will not pay neither will my card honor the charge. This is nothing but robbery. I received an email regarding this today, Feb.2, 2018. You may reach me through my email address. I do not have an account and do not wish to have one. Stop this nonsense now. Do Not Charge My Card ever!

Besides, you installed some crap along with your program when I downloaded it. I had to get a tech to get rid of it.

February 18, 2018 - I ordered AVG PC Tune Up from the AVG website.
Feb. 19, 2018 - I discovered it had not been activated. I called the number they give and spoke to a technician who said he would have to take over my computer in order to activate this program. He did so and then told me there would be an additional charge to activate the program. He did not tell me about this charge before getting into my computer. I immediately hung up and turned off the computer.

I called back to cancel the subscription and obtain a refund. The person I spoke to took the information and said a refund had been activated and I would receive a confirmation email. The email did not arrive so I called back to verify the refund had been completed. The person told me I had called the wrong number and gave me customer service. There I found out refunds are only done through the website and have to wait for them to repond to my request.

I was deliberately lied to and feel cheated. I consequently cancelled my credit card to which the payment was applied.

I received an e mail from AVG at 7.37 am this morning stating my account had been debited £46.99 and quoting a Renewal Order no. [protected]. This was not authorised by me. You did this last year but I didn't notice it in time. Please refund without delay. My e mail is [protected]@gmail.com. I have contacted my bank and they have informed me they are taking steps to recover this payment.

as a long term user of AVG products i have to send you a letter of complaint. I subscribed to AVG unlimited at a cost of £49.99 only to find that i have not been connected and consequently had no protection. I contacted online support and chatted to Subhash on 19/12/17 who escalated my issues to "the senior team " and said it would take upto 10 days t o resolve. Gave me a ref number 5776861. As i am still not covered i contacted support again and spoke to Asha. Afetr ten minutes chatting she/he said i will escalate you to my "senior team" ! When i asked to be in contact with this team she/he refused to connect me and it would be sorted "soon" . I feel that two months is not "soon". I am very unhappy with the support team, however i have been happy with Avg anti virus malware protection. I appeal to you to endeavour to resolve my issues as soon as possible before my account is hacked or worse. Kind regards Mr Gathercole

My name is Anthony Hutchinson. My license number is IMDCW-WODTY-ABABO-ASOAU-RDVPV-R2063, and it expires in August, 2018. I received a message saying "unable to update" my AVG software. I contacted Charmaine Gay on 29/Dec/2017 in your support department who hooked into my computer but was unable to help after an extended period for which I have to pay for the overseas call. She further informed me that I would have to pay between US$79.00 and US$199.00 per call to have the matter fixed. I thanked her for her assistance and informed her that I could not afford the charges as I was a pensioner. Soon after I received calls on my cell phone, which would have led to more long distance charges, so I did not accept them. This experience has been very distasteful and today to make matters worse, I find that my AVG Internet Security for which I paid does not work at all. I am hoping that you will be able to make my AVG software work again, without further costs, so that I can continue using it in the future.

AVG took $100 out of my account on November 11th, 2017. I bought the AVG antivirus a year ago, but it proved rather worthless, with two viruses I did not know about causing havoc on my computer. They sent me lots of emails in the year saying I should re-up, but I deleted each and all. There was no place on their emails to tell them no way, nor a place to voice what I thought of their lousy service. Then yesterday they sent me an email saying, "Congratulations" for re-upping, and that I should confirm my purchase." No where was any way to reject it or deny that I had done anything to encourage them. I deleted it, foolishly thinking they could not do anything without my confirmation. Voila, they sucked out $100 from my account without my permission or confirmation. According to any law anywhere, this is robbery. I am saying this as politely as I can, but I know I am probably one among hundreds that they do this to, so there is much more I want to say. This is not the first time this has happened to me by online marketing scams by supposedly reputable companies. If AVG wishes to not be called a thief, then they should clearly show a red box that states, "I do not wish to renew my AVG software." Also, it should have another clickable spot to totally remove AVG from my computer, as well as all the future pop-ups and emails they will send me. I wish neither I nor my computer would remember AVG again.

Just noticed a charge through my Paypal account for 69.99 today, 10-23-17 . I did not authorize this! FI Reference # 878a0870a1744d20a58577a22eafd98
I am requesting a refund of this amount as soon as possible and am concerned that you are able to access my Paypal account without my approval/authorization. This is a lot of money to just debit out of my account without first notifying me. I look forward to a quick resolution to this issue. Thank you,

Jennifer Adams

I recently purchased AVG Tuneup licence and it was installed on October 10. I had this produce last year and had no problems with it.

Since this installation, I am unable to open documents sent to me via email. I can open my previous documents, but nothing by email.

One 'statement' said to 'turn off the virus detector', when I tried opening a certificate, but I don't seem to be able to do this.

It's importance that I access these papers but I cannot see an address or email to write to for help.

Today, 8Oct.2017 there was an auto update of Int.Sec. and PC tuneup to my laptop; after this neither would open. This also happened on 27Aug.2017 and 20Jul.2017. Each time I have had to uninstall&re-install. Today it took me almost 3 hours and 2 failed downloads to get things back working again.
This is NOT acceptable. Your chat line operators are helpful but as they deal with more than 1 customer at a time, very slow to respond. My subscriptions are due for renewal in November and I would like you to persuade me why I should renew rather than seeking protection elsewhere.

I did not renew my AVG subscription because my wife was having problems with her laptop and decided to invest in getting the AVG guys to fix it and install AVG Ultimate with its extra devices option. They did a good job.

I tried to use one of these extra device options to install the latest version of AVG Ultimate on MY laptop but it kept trying to open a new account for me. I went on-line explaining that I was trying to install one of my wife's free copies on my laptop but that got lost in translation (basic communication in English is a problem when talking to AVG support staff. ) I have ended up paying extra for an install that should have been free.

It looks like once you have used AVG as a subscriber you cant do it any other way even if you have removed the software. It is not possible to speak to someone who understands this issue, hence my complaint.

September 15 2017 one fraudulent charge was made for 66.99. This is alot of money avg. I have not authorized this payment. I did not authorize this payment thru paypal or global.[protected]@avg.com.
I have not had ur service in at least 2 years. This is unacceptable, I want a refund.

On September 15 2017 this unauthorized charged was made Thru PayPal ... Global [protected]@avg.com and the company's name is avg ecommerce Cy limited.

This avg plan was not ordered by me thru paypal or avg period.
This is 100 percent unacceptable and unauthorized.

I cannot get in touch with avg or PayPal as this is clearly a fraudulent charge.
I have called .
Please email me at the email I received when thea fraudulent charge was made.
R D

On September 7, I renewed my subscription to AVG security for virus and software protection. According to the credit card statement that I purchased the service from, it was posted on 9/11/17, but I still have no protection plan on my system and I'm still receiving pop-up ads telling me the service has expired. Plus my credit card was charged duplicate times on the same day of well over $79.00.

$69.99 was charged to my paypal account by the above listed vendor without authorization. Transaction Completed (Unique Transaction ID #1PS92110BG758694T)

Original Transaction
Date Type Status Details Amount
Sep 8, 2017 Payment To AVG eCommerce CY Limited Completed ... -$69.99 USD

I have no AVG subscriptions nor have I authorized an automatic payment. Here are the details:
Billing ID B-183868353A591350P
Business Name AVG eCommerce CY Limited
Merchant URL http://www.avg.com
Customer Service Email Global.[protected]@avg.com
Customer Service Phone +44 [protected]
Bill Term
Initiated Date Sep 23, 2016
Total Billed Amount $69.99 USD

I expect the $69.99 to be fully refunded immediately.