AVG Technologies’s earns a 1.6-star rating from 251 reviews, showing that the majority of users are dissatisfied with their cybersecurity software.
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rip off
Avg sucks... We have used the free protection for awhile but have always used a back up because we still get viruses that we were not warned about.. My husband went ahead and purchased the upgrade instead of just the free version to get a better protection. You have to buy it seperately for each computer in your house!What a rip off. No other protection we ever purchased was for only one of our 4 computers. And when you try to find help on thier web site. Forget it. I tried one of the phone numbers listed and it was for an outside company that costs money. I never could find the e mail address that it states you can use if you have any problems.
Do not waste youy time with avg>>>>read other complaints here and on yahoo
The complaint has been investigated and resolved to the customer’s satisfaction.
scam
I went on google looking for AVG. I clicked on the first link available. http://www.free-download-place.net/avg/index_promo.php?source=CCN-CD277-MIVA-avg. Total SCAM. They offer several liscencing agreement and charge you to download the free version of AVG. There is information about a confirmation email you'll never get. The site looks totally legit from the FAQ to the Member Login. You don't get to review your bill before they take payment and you get a charge from "helpmedownload.com." You are being charged to be directed to the free version of AVG.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had probably bought the product in August last year & don't recall giving any authority to keep processing every year.
On 5.8.16 I was charged $ 76 AUD without my consent or approval.
I don't use your product hence please cancel this transaction & refund the amount as well as please cancel my cc in your system which you have fraudulently set to process every year.
Simon Mendonca
I have AVG Internet Security 2015, valid until Feb 2018. Practically every month my licence number just changes and then I'm warned that my licence has expired and am no longer protected! I have to re-enter my licence number and voila I'm protected again until the number automatically changes again. I am really fed up and will never buy AVG again. Support is non existant. Rubbish company.
I bought the advanced version of AVG and just a few days later my computer got a virus that shut it down. I called AVG and they wanted almost $200 MORE to tell me how to get rid of the virus! I reminded them that I had paid for the service (wasn't using the free version) and was told "You don't expect us to get all of the viruses do you? They are always changing." I said that they had to honor what I had paid for and was told "No, we are a third party to AVG and they don't really have Tech support". I went to the library to use a computer to email a request for my money back because the person on the phone said they wouldn't forward the information. Thanks for NOTHING. I spent all day trying to get through to someone who would help me and never got anywhere. AVG is not worth the time you spend trying to fix your own computer and dealing with non-helpful people!
Is AVG Anti-Virus a scam? In my opinion it is. I used it for several years. However, in October 2009 several virus got pass the program and infected my computer even though the program ran all the time that my computer was turned on. After about 5 days the AVG people contacted me by phone and controlled my computer by remote to remove the virus since I was having troubles removing the viruses prior to them controlling my computer by remote.
Because of this I then made the mistake of buying AVG Anti-Virus for 2 years. Then in May 2010, mind you less than 1 year, my computer once again was infected. This time with 61 infections. I know this because I was manually able to use the AVG Anti-Virus program.
It took me about 2 hours to get the computer up so that I could run the AVG Anti-Virus program. It ran from 12:15AM to 4:00PM (yes, that is right - over 15 hours!).
At that time, the computer went down fully and I could not get it back up. Thus, I was forced to go out and buy a new computer. The computer came with programs including an anti-virus program.
I then sent an email to AVG to get a refund for the 2nd year (mind you the second year had NOT yet begun!). Of course, AVG refused. They expected me to email them, which I could not because my computer was out completely!
I will never spend any money to buy an AVG product again. As far as I'm concerned, their AVG Anti-Virus program is junk since it does NOT do what it says it will do. If at all possible, stay way from the AVG Anti-Virus program!
This is regarding the AVG...this happened to me with another virus and the program appeared on my pc and locked my computer until I BOUGHT the program. GO TO YOUR BANK WITH EVIDENCE OF PAYING FOR THE PROGRAM AND PLACE A INVESTIGATION ON THE COMPANY AND ASK FOR THE MONEY BACK. TELL THEM THAT YOU HAD NO CHOICE BUT TO PAY FOR IT AND STILL GOT A VIRUS AND THAT THEY WANTED MORE MONEY TO FIX IT...THEY REFUNDED MY MONEY TO ME AND ALSO FOUND THAT THERE WERE MORE PEOPLE THAT THIS HAD HAPPENED TO. After that take the computer to Staples and have the virus removed and a sensible program put in such as Norton which is reliable. Hope this helps.
Hello Customers,
I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding your concern about the AVG program, we will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.
Thank you for your time,
HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available! You can visit the website: www.mp3helpdesk.com for online chat support.
Our Operations is available 24/7.
AVG Antivirus does not charge you for a free download. You went to the wrong website.
The real AVG site: http://free.avg.com/
You really have to be careful where you download things from. Always be sure to the website URL, not just the website name.
product does not work!
I'm not sure i'm on the right complaint f0rm, but here goes—
I ordered ori avg online store elements infomn (#[protected]) on
March 10 at a cost of $45.94..
I received your disk, proceeded to download it, but
After 6 hours - failed to down load this product.
I have attempted this four more times, and still — - no luck!
I also ordered on march 27 two additional products:
Dri avg online store elements, infomn, #[protected] ($6.00)
And also ordered on the same date dri avg online store elements,
Infomn #[protected] ($6.00)
I am sending back the disk and please credit my credit card with all
3 products: bank of america card # [protected].
Thank you, judy a companion
2020 brown school road
Saint joseph, michigan 49085
The complaint has been investigated and resolved to the customer’s satisfaction.
REF# 55131580197400601002043 for @29.99. It did not help my problem and my computer is being completely redone. This will be taken off my computer. Please cancel and refund my money on my credit card. Thank you Betty Ratliff ( Pbratso@bluemarble.net)
scam website, fraud
On 3.6.09 I thought I was buying a very good antivirus program but I got hood-winked. No product, no refund. Visa receipt (Electronic) said the merchant was rlc mauritius, ltd with a url of www.Inet-oem.com. I went to that website there is no avg 360 listed. I tried avg.com (Legit) and they said they have no record of the transaction. After I recv'd a phone call from [protected]) asking how I enjoy the avg 360 program, told her I don't have it and she said she contact the service dept. Finally, I got an e-mail from [protected]@supportsecuritysolutions.com and all I said was I want a refund. It's been over 30 days and they and I have exchanged 6-7 e-mails with no resolution. So I contacted the visa company and microsoft about this scam. I have retained all e-mails. I really don't expect a refund because apparently it's an off shore venture.
The complaint has been investigated and resolved to the customer’s satisfaction.
recycler
I have picked up a virus from my university. It is called a recycler. this program was only picked up once by my antivirus at home. however i still have the virus on my stick and now on my computer. I know that it is still on my stick and computer because when i browse what to scan it shows up as a normal document on my stick and hard drive, however when viewing it in a window one will not find it to delete it. What can I do to get rid of this virus?
The complaint has been investigated and resolved to the customer’s satisfaction.
I paid $70.19 July 13, 2023 for a 3 year subscription, but every time I do a scan you say I need to subscribe again.
UNAUTHORIZED DRIAVG TECHNOLOGIES WWW.AVG.COM MN RECURRING LOAN ADVANCE BILL PAYMENT #006485 10/31/2023. I did not order this I request a full refund IAO $99.99.
Cheryl Elliott
You are trying to charge me £54.99 for WHAT ? i have not ordered or requested this please explain and refund this .
Try to withdraw $89 from my cash app without my authorization please do not attempt again I don’t want or use please cancel any and all subscription you think I have as of today December 7th,2022
Multi Device tune-ups for 10 machines billed twice to my card ending 4141.
Order [protected] A$69.99 on 11/11/22 and Invoice [protected] same subscription as above A$72.99 on the 12 November.
Only need one renewal
8/27/2022
I have been getting charges on my Well Fargo Visa Account to the sum of
$82.83 I did not authorize Dri Technologizes to do this.
I want a refund and Cancellation of this service.
I have a charge on my credit care of 143.30 on February 7th, 2020. Please tell me what that charge is concerning. It would have been billed to a Capital One Card Diane T. woodrum. I do need to know what this is for and possibly cancel what ever you are billing for.
On 02/17/20 Your company fraudulently charged my visa card for 89.99 I have used the avg antivirus free version for years I DID NOT upgrade, I DID NOT BUY any of your products. Already report the fraud to my bank, better give my money back next step DOC and who ever listen about your fishy practices..
see above complaint. Please resolve
My January Visa statement shows a charge of $89.99 for something I know nothing about. Tell me what it is supposed to be, and reverse the charge.
William H. Lovejoy (VISA ending inn 7346)
avg 8.0
Our internet connection got slower and slower. We were assured by Qwest that the problem wasn't with them. Our many iterations of AVG said everything was hunky-dory. Finally, on February 4th, 2009, someone checked the router and discovered that we were a clearing house for what looks like half the marijuana transactions on the West coast. They had taken over nine computers and space on twenty hard drives and were basically squeezing us off our own broadband connection.
Thank-you, AVG, for a product so totally ineffective that we didn't even suspect it. We could not imagine that something of this scale could be ignored by your software.
The complaint has been investigated and resolved to the customer’s satisfaction.
WTF!?
paid for but not usable
Invoice dated 15 nov 2008, item #[protected] for renewal avg anti-virus 1 computer charged to credit card in the amount of usd 26.99.
Each e-mail received or sent indicates, at the bottom, "internal virus database is out of date. Checked by avg - http://www.Avg.com. , etc.
Could this notation please be corrected?
Margaret walcutt
112 plumeria court
Cloverdale, ca 95425
Usa
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a avg license on the 10/12/2010. On the 20/06/2011 our system crashed and we lost all our data on our system. I have not seen avg internet security on our system since then, can you please activate avg for us again.License no: IMEQK-ZPAAF-2E43F-A9ZCW-MQLAE-NS3FT.
EXPIRE: DECEMBER 10th/2011.
KINDLY INFORM US ON WHEN OUR AVG WILL BE ACTIVATED.
REGARDS
COLLEEN(EUROPA MOTORS)
I have the same message (Internal Virus Database is out of date) and when I click to update, it does nothing. Now I get pop-ups telling me my "protection" is about to expire! I'm certainly not going to buy it again since it didn't update last time. Anyone had any success contacting them? They don't respond to emails, they have no US phone number, the only phone number I can find is in the Czech republic (which is apparently where they are based)
false advertising
Wanted to purchase avg antivirus software online. The site listed the product for $34. When you get to the order form it tacks on an extra $10.95 increase for a cd. This is a 30% increase on the price of the product! There is no way to "uncheck" the cd from the order form. There is no way to contact any of them about this without first purchasing to the product. If I can't trust avg to sell me the product at the stated price, why in the world would I entrust my computer to their anti-virus product?
Actually, this is not true... There is a big "x" sign next to the offer for CD, by pressing it you will remove it from the purchase. See here:
https://eshop.avg.com/eu-en/cart?addtocart=isp.12m
Also you can always try the free trial versions (30 days), which includes free customer support.
http://www.avg.com/eu-en/download-trial
Check it and enjoy it.
bad customer service
I am writing with a complaint against AVG Technologies CY Limited. We purchased 1 year of Internet Security (AVG Anti-Virus Professional product) plus a backup CD on May 29, 2008. It was mailed to us by a third party, Digital River, Inc. out of Eden Prairie, MN. Over a month ago we started having problems with it. Our system told us we needed to do an AVG update and to make a long story short. We tried several, several times to do this but it would not update. Then we tried the trouble shooting, FAQ section to no avail. Then we tired to call to get help since we had purchased the item. We went through several phone numbers we had and found on line to different places which led to lots of fustration. NO one could help! We finally called our computer person who works on our computers who is the one that told us about AVG and who has it on his computer and he tried to call and got no where! We are now using the "FREE" version instead of the paid version and hopefully it will work... I think that AVG needs to give us back the money we paid for the one year plus the backup CD which is a total of $65.94. PLUS WE HAD TO PAY OUT ANOTHER $80.00 FOR OUR COMPUTER PERSON. I WOULD NOT RECOMMEND AVG TO ANYONE! NO CUSTOMER SERVICE AND NO PHONE # TO REACH SOMEONE THAT CAN HELP!
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought AVG back in December10. I keep getting notice that I need to buy it. I have the transation on my Wells Fargo credit card bill. Please tell someone in your office I already paid for this year. Please fix it.
I wish to return the cd which I purchased REF#[protected].I looked at several sights regarding customer srvice and couldn't find the correct place to find this information including no phone #.
gericoh@verizon .net, thank you
geraldine cohan
255 breezewood common
east amherst, n.y. 14051
will not uninstall no support
I installed the free version of avg anti virus. Have not been able to uninstall it since. Avg does not help in any way. No support unless you buy their software. Who in their right mind would buy from people who are creating problems?
I took it to geek squad to have removed. They failed to do it, but did manage to sell me another anti virus that can not install until the avg is removed.
Beware of avg!
I saw you charge 69$ for a product I dont want. I load before the free version so that means 0, 00&
Lease write me off on you list and I hope a refund as soon as possible
Charles Vezina
sicvi@videotron.ca
since having avg renewed last week i can not get e-bay it goes on to e-bay page and as soon as i try to do anything it changes the page to oops sorry avg yahoo couldnt find the page i am not very happy as i paid over a hundred pounds regards marian howard marianspost46@gmx.co.uk
I purchased AVG Tune Up on March 20, 2017. When I activated the software using the Activation Code: GSE2-X1433757-645E, I was told that I have 117 days left on this subscription. The information on the box says I have a 1-year subscription. Can you correct this problem?
Edward Y. Hirata
droy2111@mail .com is my email address replace it or and ansewer my e-mail tot todat NOW or you No and dame will take this to were it will if nothing gets don on this I'm tired 40 f------ day this is the last don't ask me for codes produck crap ok not happy buy michael bryant is my name please do right for us stop the [censored] good-day
I was charged today $64.99 by AVG for renewal AVG internet security which I did not authorize. Invoice number [protected], on April 25, 2017. Please issue a credit to my Paypal account. I had AVG over a year ago and cancelled their services at least a year ago. I have never asked for their services to be renewed and do not want it.
droy2111 AVG $20 program send a replacement 40 days got it
I was charged $19.95 on 5/20 and also o 5/1 .Additional $46.98 on 5/20 What is all this for. What are your monthly? charges and exactly and exactly what for? Bills on Citicard. I don't remember getting any details on your program which I still find valuable but am concerned about the cost
Anna M Wartman
henryklesisz@outlook, com
On September 26, I was charged $5.26 which corresponds to my annual AVG membership fee. Then I was charged $5.26 again on September 28. This has caused me an overdraft fee of $35.00. My email is marizela111171@hotmail.com
paid for two years avg anti virus on the 26th or 27th of September. according to my laptop I am not covered.
I am unable to get into my avg tune up, I am told it has expired, but I have the invoice to say that I paid renewal on October 16th by card, which has been taken from my bank please activate it This has happened to me before, and I am now inclined to cancel all of my a v g products unless I get some satisfaction in respect of this complaint
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AVG Technologies emailssupport@avast.com100%Confidence score: 100%Supporterin.nelson@avg.com94%Confidence score: 94%communicationtony.mays@avg.com94%Confidence score: 94%communication
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AVG Technologies address2625 Broadway Street, Redwood City, California, 94063, United States
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AVG Technologies social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Hm... kim b,
You should never use more than one security program on you pc... It is like to have two people driving one car simultaneously. Not going to work...
Wow, you're an idiot. AVG has a version that is specifically for 3 computers and lasts for 2 years. You don't need to purchase one for each computer. Also, AntiVirus Programs work best when you only have one installed. If you have a "back up" it's more than likely not going to work as well. Besides, AVG is amazing. It runs on very little RAM so you can still do your work while it's protecting you and it's working great for me. I've been using it for about 3 months now and it's caught virtually everything the internet can dish out. AVG rocks!