AVG Technologies
Reviews and Complaints

I spoke with customer service in the UK and USA one week ago regarding the poor service and aggressive sales applied to my elderly aunt on 3rd April 2016. She is 90 years old and had a minor problem with her laptop that I would normally fix for her, unfortunately I was out of the country and she panicked and phoned the avg support number. At this point I would like to say that I had advised her to install avg internet security and she is now on her fourth year with you.
It now seems that your customer support advised her that the tune up program would help her and they sold her a full subscription to it. She couldn’t use it and spoke with them again and they sold her your avg go total care for £159.99. She neither needs nor understands what you sold her and I spoke with your customer support on 16th April requesting a full refund of the money taken from a frail frightened elderly lady. I was advised that we would be contacted within 3-5 days and of course nothing has happened.
I feel that your promised “30 day no questions asked” claim on your website is a total misleading statement and would appreciate it if you would advise me who I should contact to resolve this disgraceful event

I have just a short while ago been speaking to avg uk staff on your 0800 telephone number. I have been requesting that the direct debits which have been made to my halifax credit card a/c be cancelled. I found it very difficult to have a conversation with him as the line was bad and his diction was not good.

The following direct debits were made by your company on the following dates:
29th january £44.99 or £49.99
27th february £24.99
27th february £39.99

These charges should not have been made as I stopped avg security some years ago.. I have requested your member of staff to remove these from your records I am sure that I cancelled your service some time ago. I n reality I am due a refund. Please acknowledge receipt of this e-mail and confirm that these ha ve been cancelled from your records.

I have instructed halifax bank to cancel the direct debit charges.

Yours faithfully,

O. Williams

Imcaa-lzd9u-pmrdu-q9stu-uaiyz-q3vca. I do not know if this licence number has any relevance. There is also a date under it 2015-02-17. I have not had any correspondence from you regarding a new licence number for the renewal, if this is required. The only notification I have is a debit of $nz70.26 (63.99 australian dollars) on my bank statement with a reference avgwww.Avg.com448000967734nl. No prior notice that this money would be debited.

There is the possibility that you have not up-dated my email address
From: - t. N. Broomfield @ xtra.Co. Nz
To: - t. N. [protected]@outlook.Co. Nz
With effect from [protected]

Will you please inform me of your email address without "having to round in circles"

firstly, I tried their tune upon trial, having installed their free antivirus, and after scanning my system it stated that their 30 day trial had expired. I have only had the computer 6 days, from new, but I only tried the tuneup a couple of days ago. What a con.
Secondly, they have made their browser my default, and despite having changed everything on my computer to English, and everything from them about the security is in English, they have the brouser in French. This causes problems so I decided to cancel the browser, but am unable to do this, I have tried everything. I cannot see from my control panel which entry is the browser, and which is the antivirus, which I don't want to cancel. I also cannot get rid of the useless tuneup either.

I had Avg antivirus, but have now found a much better program.i did not renew with Avg.i was billed for it on my credit card.i have contacted my credit card company about this, I have since found out this has been happening to many more people.this is wrong it may be time for a class action suit against this company. I spoke to a person from India i believe i could not understand him.this made me very angry. thank you.with deepest regards.Raymond e st. Pierre.PhD

I signed up for two years cover in October 2012. and I have since found out that a third payment has been taken on the 27th September 2015 which they were not authorised to do. I would like a full refund please. the key that was given on the latest email is 0YP362686Y542594R. I have not had the computer that this was originally taken out for since December 2014 and I am covered with other security programme.

I purchased the avg anti-virus on july 22, 2015 and wrote down the key to the program. When i recently had some work done on my computer all my programs were lost including this one. Now every time i try to re-install the program i get a message that tells me the installation failed. I have been unable to get any help or satisfaction from avg. The same this is happening with the avg tune-up that i purchased from them on january 14, 2015. I've been able to easily re-install other programs so it's not a problem with my computer.

I was layed off from the company I was working for and they kept the computer I was using. I have been charged, I am guessing a renewal fee. I do not have the laptop and have not had it for the past 7 months. I would like you to please credit my mastercard that you have charged $59.99 the code following the charge is 01522803206gbr. Billed to my credit card may 12, 2015.

I repeat I no not have access to this computer any longer, I need you to please credit my credit card and cancel my account on your end and please issue me a cancellation number and when my account will be credited.

Cam maclellan
Last four numbers of my credit card 1200.

Thank you

Sir/Madam,
Activation key error message generated during a paid software download on 13 April 2015 necessitated an additional software download to assist the installation and running of the first primary download, which all proved futile! Not interested any further in technical support nor 30 day trail period to sort out any glitches. I choose to demand a full refund on both products as lodged by me on 13 and 18 April, respectively, as set out in the three case tickets opened by the Supplier/Distributor as, soon as possible.

Disgusted to say the least.

E.W.Swanepoel

I installed the AVG Anti-Theft product on to my phone. Recently after having some issues with my phone I had to install a new sim card, this action activated the AVG Anti-Theft lock screen on the phone. I had forgotten the password to unlock this, so referred to the confirmation email I had received from AVG when I installed the product.
It advised me to log-in in the AVG Mobilation website. I did so and it said I had no devices attached to the account - DESPITE having received a confirmation email of this.
Attempting to contact AVG was unbelievably difficult and their "helpdesk" solution advised me to:
a) enter the password for the anti-theft lock screen
b) log-in to the AVG Mobilation website and activate the phone in that way.
They said they are UNABLE TO OVERRIDE THE LOCK SCREEN.
I find this both unacceptable and extraordinary that they are unable to override a function of their own product.
I am also gobsmacked they didn't even bother to read the helpdesk request when I had explained I could not do either of the 2 options they suggested to correct the issue.
The lack of acknowledgement of responsibility for the fact there has clearly been an error on their behalf for the device failing to properly register is astounding.
I am completely disgusted with the company and will ensure I never use any of their products ever again and will recommend friends and family do the same.

Purchased avg virus protection and ran a virus scan everyday. Avg failed to stop the cryptowall virus from infecting our computers. This resulted in over 20+ years of client data to be destroyed, a significant loss of income, additional financial expense in having to replace the computers, and on-going problems in attempting to rebuild lost data. Our e-mail program was destroyed as well. We contacted avg and reported the issue and requested that they close our account and refund our money. Since we purchased a two-year protection program from them and the one-year would be in march, 2015, we requested that they refund one year of our payment. Avg said they would close our account, but no refund would be issued. Avg charges for services that they do not provide and then refuse to refund customer's money when a system is completely destroyed by their failure to protect.

Hello.
I went on line to buy Driver update and as I didn't register my purchase they charged me for
the amount of $29.99 to my credit card then they asked me to add my credit card number again and as I didn't want to pay twice for the same purchase I signed out.
Now I don't have a registration key and its a dead account and I want my money back to my credit card as soon as possible.

I used to subscribe to AVG anti-virus software but I stopped a year ago because it let a ransom virus infect my computer. Despite that AVG is saying it will deduct a renewal fee from my bank account on or around 12th Jan 2015. I told my bank to stop any direct debit mandates to AVG but they could not find any. They did, however warn me that AVG might try to raid my account via a Visa payment mechanism. I tried to get in touch with AVG but I could not find any channels of 2-way communication other than their technical support chat line. I left a message on the support line, telling them to leave my bank account alone but they did not reply. I understand that there have been several similar complaints made about AVG.

Purchased avg family safety filter for my computer. The software works well but it stopped working and my wife spent two hours on the phone with customer service from india. The next day the computer would not boot normally and was stuck in safe mode. We called again and the problem was fixed. I then called to try to have the original problem fixed and I was told my computer was infected with 8000, yes that's 8000 bad files. The offered to fix it for $300.00 to $400.00 dollars. I declined and uninstalled and reinstalled the software and it works fine.In summary the product it good but the beware of customer service, they are trying to make money on unsuspecting customers and sell you worthless anti virus products. I was told that anyone could to get to my computer and that it was at risk. I was told that I should remove "melware bytes" because it conflicted with the avg soft but I think they were trying to get rid of the competition. I believe they would tell you poop tastes like candy if they could get money from you. Beware!

Avg schedules for update and scan :
Avg takes over my computer with its scans and updates to the point I cant use my computer for at least 30 mins while a scan or update is running.
My gf thinks I am ignoring her and lying when I tell her so am having constant argument about cause of avg.
I can reschedule the scan and an update but I have no option to reschedule their definition update and it ties up my computer for 45 mins every morning on startup, it is pissing me off and my gf

I received an invoice for & pound;59.99, already paid for a two year renewal of avg internet security. On checking I had two licences that I was no longer using, but had been automatically renewed by avg and my credit card charged. I hadn't ordered the renewal, or authorised any payment. As far as I can see this ought to be illegal, charging your credit card without any authorisation. For a company selling security software this is disreputable and can only be viewed as a scam. How do you tackle this, I can write to the credit card company, but there should be a more effective way of flagging this. Any ideas

I went to walmart store a purchased avg from there shelf 10/15/14 at 17:38:11. Came home placed the disk in to load program. Ran
The disk came up with problems. Called support on phone at number given on internet for that. Talked to rep karan shroff. All he wanted to do was sale me product maintenance he did not try to fix any part of avg..

I had norton anti-virus protection, until last february 0f 2012 when it expired. I then tried avg anti-virus protection for one year but didn't like the pop-up adds and general bad service. Last february, 2014, I purchased and installed norton anti-virus protection once again. I thought this norton soft-ware cleaned out the avg software. Apparently, it did not. For the last six months avg has been sending pop-ups trying to re-install their program. How do I get them to stop?

I paid for agv internet security, they took charge of my computer, a few days later I had a pakistani sounding fella call me on my home land line that only 1 other person has that number an told me I had a huge downloading going on from windows, and that im to let him take charge of my computer which of course, I put down the phone, I can only think they could have got my number through the internet connection... My father in law had the same thing happen to him... Anyone else had the same? If so contact me and we will contact the police.

When I bought avg tuneup, avg actually installed a virus or trojan horse on my computer which changed my preference for newtab selection. I spent many hours one day trying to rid myself of this abomination, reading complaint files, etc. I tried uninstalling the programs through windows programs and features and in some way it was locked in and would just loop instead of allowing its removal. I tried the avg browser configuration tool — the one promoted by the company on its customer service page and it would not work. If it did once, it would stop working on the second attempt. The phone number listed was bogus. It had been disconnected some time ago and the similarly bogus customer support page still showed it.
I finally had to manually go into the browser configuration page about:config and search "newtab" and manually remove it. So far it is working. But as a result of the nonexistent customer support, I have disputed my credit card company paying them for avg tuneup and I have removed it from my computer! It is unfortunate because previously I had had good results from both the purchased anti-virus program and the pc tuneup program. This experience was enough to sour me totally on the company. I will search for another internet security program from someone who actually cares about its customers.