AVG Technologies
Reviews and Complaints

The fire wall in my AVG Antivirus software is blocking a Java bases programme access to my computer. I need this programme in order to work from home. When I contacted AVG (7 May 2017)the supervisor -Chendy- said they could fix it at a cost of £49, I was unhappy with this as I feel this service should be offered free since the anti virus software is already expensive. Chendy said she would call back on Monday the 8th May but did not do so. All AVG need to do is allow the software I need to get through the firewall. The charge is ridiculous and i will not be renewing my subscription with them.
I called back today 14 May 7.26 pm and spoke to a man- didn't get his name who told me nothin is free in this world dear- which I consider to be patronising and offensive

I have been debited £43.99 by your company on 5 April 2017 under ref. [protected], which I do not accept.

I have not used your products since I changed my email address in 2016. It used to be [protected]@chartsec.co.uk

Would you therefore:
1 Cancel all any any charges now and in the future in my name; and
2 Re-imburse my credit card account with £43.99

Thank you

Alan Milne

I found an unauthorized charge on my credit card from this company. They said it was a renewal. I had never ordered or used this program and after many conversations I was finally able to get a refund. I removed this unauthorized service from my computer and I told them I did not ordered it or used it and I would never want to use their company ever again.

Needless to say they started trying to put the program back on my computer which I would keep saying no and not approve it. Now they have said they have downloaded it and I have to restart my computer so they can complete it.

I am on social security and have a hard time keeping up with my expenses that are necessary and I certainly don't want them charging my account again and causing me overdraft charges. How can I stop this company from doing this.

Sharon Day
my e-mail is
[protected]@outlook.com

I have had nothiing of ave for a very long time. why was i charged this...

You sent a payment of $64.99 usd to avg ecommerce cy limited
(global.[protected]@avg.com)

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Description unit price qty amount

$64.99 usd 1 $64.99 usd
Subtotal $64.99 usd
Total $64.99 usd
Payment $64.99 usd
Charge will appear on your credit card statement as "paypal *avg"
Payment sent to global.[protected]@avg.com

On dated 09/04/2017
I called AVG on your number [protected] link: http://ukdth.com/avg-customer-service.php
I spoke to technical team about some problem in scan of my system, they said it is the problem of network hacking and not resolve by AVG antivirus, so i need to by network security by other expert, to resolve they demand of 299.99 pound cheque to resolve the problem.

I hope you all fall of the earth you suck i am writing complaints all not as we spaek 5 websites as you will not publish you are the worst company in the world 4 hours i was lied to then a guy keeps saying if i keep talking he is hanging up and i said but i am not even talking and Alex (a fake name) after saying that to my speaker phone as i was cleaning he hung up. ! Stop talking but sir ### i am not even on the phone you lunatic. 4 i mean 3 hours i forgot lunatic alex set me straigt the other gut lied to me at least 50 times every time it came to delete he said he was deleting the security i wanted to use and he said to use use AVG a VAGINA girl suck site. . I said no swear on my mother i begged both of them. Now i remember same crap on my last computer. I was logged into AVG they said i had no account as i am logged in. My account showed no record of my purchase. AVG said i have no account or security code. Then AGIRLG or AMG said it would be emailed but no records of my account. Emails do not lie. I begged both AVG workers for the security code one for 4 i mean 3 hours. He then logged on my computer did not delete anything. AVG hijacked my computer. Destroyed it. I am going to the hundreds of complaint sites for them all night. The Boss is literally Alex i guess was trying to fight on the phone. He said nothing for 5 minutes then i said please say something and he said to shut up as he would. i put on speaker said nothing and he kept telling me to stop interrupting me. I said i am not even on the phone. Can you imagine Alex the boss saying stop talking and you are even saying a word. Matt Mclaughlin AVG- [protected]@hotmail.com (the account i do not have)

hello,

my name is gregory picard
My bill number is [protected].
I want to be refund because your AVG antivirus is not available.
Whereas i was under protection i was hacked and a rootkit nearly destroyed my computer.the micrsoft engineer took 2 complete days to restore my system, and i paid nearly 200 euros to restore an old computer to stay connected.
Today i can't use my computer anymore, even the engineer can't repair the system.and all of that whereas i was under AVG antivirus "protection".
You can imagine that i don't want to use it anymore and i didn't install it because i cant do it!
So i want to be refund and i hope you can understand why...
Cordially.

It is thoroughly unacceptable to keep putting adware up on my screen for your own products, namely PC Tuneup - I have looked into this and there is no easy way to switch this off. It has become so annoying that I have cancelled AVG Pro and moved to free AVAST.

Maybe at some point you will use some common sense and realise that this strategy is a poor business strategy! You have just lost one long term Pro customer.

I bought HMA Pro, AVG constantly having pressed me to get it, on 4th January 2017. It didn't work. I asked by phone for a refund on 5th January. I was told that this would be "escalated to a high level of support" and asked to send a screenshot of my payment, which I did. I was told I would receive an e-mail within 5 - 7 days. I received nothing. I chased with a further phone call on 20th January. Same story. I have just telephoned AVG again (23rd January) and was told that AVG are "working on your case" and that it was "already being handled". I was told that I would receive an e-mail within 5 - 7 days but, when I protested, I was told that it would be within 48 hours. I suspect that I will not get a refund and fear that AVG will use my details to take more money from me for "renewal".
Please send a refund now and confirm that I will not be charged anything more by AVG.

Hi there,

It is nothing short but disgusting how AVG keeps pushing their products and their URL onto customers who are not interested. I have just been working twenty minutes to undo unwanted changes on my machine. If this is how you try to lure people into paying up, I don't care how good your software is: AVG stinks.

Sincerely

PS: even registering a complaint is a disgusting experience with you guys... Please try and do better, because this is abominable...

I purchased AVG at Best Buy and was dissatisfied with the product. I contacted AVG [CASE NO. [protected]], and was told that I had to resolve the matter with Best Buy'

Best Buy states that AVG is responsible for my refund since i activated the disc.

i am tired of the run around. If AVG cannot refund my money, please give me the name and address of your agent of process of service.

Thank you

[protected]@yahoo.com

[protected].

Over that past two weeks I have been in contact with a v g concerning loss of windows updates on my computer. I was told an a v g driver updater would fix this problem. I paid £24 for the programme to be added to my computer. It it did not solve the problem. So I contacted a v g support and was told after access was given to my computer that more time would need to be spent on putting it right. I was convinced that this could be done and was offered, what is on my receipt a complex fix for £99 99p. I paid. My computer was taken over for some three hours. After which I was told that it was fixed. It was not. I contacted support the next day and once more it was taken over for several hours, again after which I was told that it was fixed. It was not. I am very unhappy with the service of a v g as the work I trusted them with was not put right in spite of the technician's telling me that it was. I have wasted considerable time over this and money and to a certain amount I have lost trust in a v g. I therefore ask that the £99 99p that I paid out for work to be done, which was not to be returned to me with the same speed in which it was taken out of my bank account

Avg updated the resident anti-virus program on my windows 10 os. Then the computer promptly shut down with a black screen stating that it had done watchdog. I checked the avg chatroom and many others have had similar issues and avg offered useless fixes. They ultimately blamed it on windows. Microsoft then offered a lame & ineffective fix. Bottom-line: I had to take it to a computer shop who figured out how to get in and resolved the problem. I'll never use avg again. Beware!

I purchased avg updater and downloaded it but it damaged my laptop. As per their terms and conditions i cancelled my membership ad asked for a refund and for my bank details to be deleted and not to take further payments from my account. On checking with my bank i saw that the payment was shown as pending and avg had not taken it. My bank stopped the payment and put it back in my account. But the very same day avg stole a further payment from my account and i am now fighting to get it refunded. Customer service is non existent and rude. I keep getting rude and offensive emails from them and as of today i have not received the money back that they have stolen from me. I think everyone who uses this company needs to know what a scam they are. Product does not work and causes damage. Then when they have your bank details they will steal money from you and refuse to give it back. I have had to contact the police and the fraud department of my bank and the financial ombudsman. So my advice is stay away from this company with the useless product and people who steal money from you. Their terms and conditions re a refund are total lies. You will not get your money back and they may steal even more from you. Vile useless company selling a product that does not work and ny causes damage. Stay away.

I contacted 'Guruaid' on [protected] a support branch for AVG on 20/08/2016 @ 1.20pm. Whilst on the phone he began asking for my bank details to pay £350 for them to uninstall AVG from my computer, which I of course knew was total rubbish.
I asked to speak to his manager when he began to get very irate and called me stupid and point blank refused to let me speak to his manager and insisted I gave him my bank details. When I asked what his name was he refused to give me this information.

I then Googled more support numbers for AVG where I found an AVG customer support centre in London, where I spoke to any equally rude and insulting lady. When I explained what I needed to do, she told me 'everyone in the entire world knew the difference between a hacker and a virus'. When I asked her what relevance that had, she then informed me that my computer had been hacked and It was correct that I would need to pay £350-500 to fix this. This lady was called Rose Palmer which I contacted her on [protected] on 20/08/2016.
Firstly, I wasn't informed of any hack and secondly, to insinuate I was some what stupid for not knowing this was immensely patronising.
Then she continued to say just because I am poor and couldnty afford to pay for help then I shouldn't have rang up.

I am totally shocked by your staff and as a call centre manager and business owner myself, if any of my staff spoke to my clients like that, I would revoke employment on the grounds of gross misconduct.

Hello again,
I was promised 2 x $49.50 refunds well over a week ago, in fact 9 days ago! Still not in my account... Avg order ref #: [protected] and avg order ref #: [protected]
I need this back in my account... Now
Please advise urgently
Robyn smith

Avg on my computer went haywire 15/7/2016. Contacted avg because I thought it was the right thing to do - had some technician fiddle with my computer (Remote access) did not resolve all issues, because many updates had failed. Still have excess programs on my computer. Was told 'must purchase avg product'. Have been charged $279.99 aud for nothing! Something went wrong 10 days later (27/7/2016) - contacted guruaid support for avg, got the problem fixed properly and they removed avg installed anti-virus and tune-up that was causing the problem! When I tried to contact avg, the number on the website, the number [protected], the message is 'the number you have dialed is not connected' and no other numbers are listed. Requested refund but have been told I won't get my money back! Very disappointed and angry at avg because I can't work out what i've paid for! Avg has ripped me off! The refund 'policy' sucks, because I know I won't get a refund! What angers me the most is that the problem was not fixed, despite what they say, and I had to contact another company to fix avg's screw-up! As for free anti-virus, I doubt there's any such thing!

Avg "free" starts out "free, and than annoying pop-up occur daily or weekly. And, than you have a problem, for which customer service is only too happy to help you with for a "fee, " and than avg is no longer free. And you are talked into upgrading to ultimate, so now you pay a nice big fee for avg "free, " and than you have a problem on one of your computers in the network, and when you try to uninsured avg, get an error code. When you contact customer service, they are more than happy to help you for a fee, and so, once again, avg, is not so free. Why can't this company provide its customers the service they deserve after purchasing a product. It is avg's product, if it did not install correctly or cannot be uninstalled, why must I pay to have the problem corrected. " buyer beware!

First I have talked on the phone 5 times and 3 letters. I'm being harassed by having to talk about the same issue over and over. Syed in customer support is a sadist who continually wants to spin this problem in his direction to avoid a refund. I have a crushing migraine as I write this. I got visibly upset on the phone. This man is pure evil. 3 times I've talked with him since only to rehash the same story to no end.Each time it's to retool his response to shore up an answer when the company receives these complaints. I'm fed up and told him today I was filling formal complaints, with you, attorney general offices and Canada wherever I must go to bring attention to the deplorable business practices of this organization that may be committing fraud and stealing. I think I only have 1 complaint about a business since the invention of computers and the internet the last 40 years. I don't do this or forums because I make every effort to resolve through problem resolution processes.My problem with AVG is quite simple.
I have been a customer of AVG for six years until last month and had been happy with there products and services. In April 2014 I purchased a renewal for AVG security and pc tuneup for 2 years until April 2016. Something happened in 2015. I received a popup that my service plan was expiring. I renewed again my subscription for another year. I did not review my service plan prior to this. If they said it was time that was good enough for me. Then I receive popups in April 2016 that my plan is expiring again. I tried twice on the phone and in letters to get customer service to please don't let the service lapse.I need full protection, we can work this misunderstanding out. There was no sense of urgency. Internet security is at the top of the most important things to protect in my life. It expired. Anyways I'm going hey wait a second. I look through my records and see that the company double billed me between cycles.. The day I extended the service plan with AVG in August 2015 I should have been told "' no, you already have paid for our service which is valid until April 2016". Now how could the situation be any simpler then this unless you don't want it to be? I'm ashamed of the yelling and my inability to get across to these people properly that, It doesn't matter who said what, who's to blame, how it happened. I no longer want to do business with this company. I did ask for a refund with the 30 day refund policy. I find it disturbing in there drop down menu for reasons for a refund they actually have a entry for double billing. Reading forums across many domains it seems suspicious that others by means of this pop up notice or solicited e-mails they are getting people to pay, keeping the money when challenged, making the customer service process a total nightmare on purpose. I can only imagine the millions they make banking money like mine until the last minute like insurance companies do, to gain the interest off the situation.

My name is Avi Shani. [protected]@gmail.com; +[protected].
I would like to report what seems to me as a not proper business behavior that might easily be interpreted as a malicious behavior by some.
I have installed the AVG anti virus free trial version. the SW shut down my windos defender program. right after the trial period was over I have tried to uninstall the AVG but it kep notifying me that it has failed to uninstall. when I have turned to the support center of AVG (today 22.05.2016) The AVG experts told me that my computer is a infested with multiple viruses. they said that because I have upgraded to windows 10, the operation system is in a dangerous unstable condition according to the AVG tech support people, because I used the FREE version I have put my computer at risk as this version has no firewall. to my question: so why did you shut my windows defender that has a fire wall, the AVG so called experts answered: your windows defender was damaged by viruses and malware.
I have asked them to delete the AVG software. to that they answered: we cannot remove it because of all the viruses. we recommend you perform a professional clean up of the device by a specialist. their offer was $199.
Obviously I grew suspicious as to the purity of their intentions.
I turned to the Microsoft support center. the technician removed the AVG software in 5 minutes without any problem. unbelievably, my computer started working well immediately after the AVG software was gone. the Microsoft support person told me that it is a usual thing. AVG install software that cant be removed by the simple user. the software creates bugs in windows 10 right after the trial period expires. then the AVG support offers you a clean up and an upgrade. he also told me that my suspicion was correct: the AVG software shuts down the windows defender program and doesn't let it come up again.
I find it all very much disturbing and would like to get a logical explanation.