AVG Technologies
Reviews and Complaints

Order [protected]. Refund request Ref. [protected] first lodged 28/02/21. AVG Support replied same date the refund was approved for processing and took 7 days to appear in my bank acc. Now 2wks and despite several requests, still no refund. The only AVG responses were an auto "saved message" saying the refund was already paid by its distributor (Digital River). If this was true, why failed to provide requested evidence to show which acc. the money was returned to. No one care respond nor information provided. AVG staff must be lying and no one is making the effort to follow-up matter with DR. There is no support at all. Also it is very hard to contact AVG using its email. The auto no-reply saying "messages not delivered, the system can't identify requests, as no ticket". Don't know what ticket, its all excuses and not willing to help. But I always quote Order and Request Ref. numbers. Poor customer service. Sorry your system can't accept information sent by PDF. Please help. Thank you

On my checking account there was a charge of $19.99 on 3/9/21 which I did not authorize and I am unaware of any autorenew. Please correct this before I contact my bank, Thank you.I have been dealing with AVG for quite sometime now and never really had any problems with them so I am hoping this will be resolved with out much further problems.

Hope tamburrino

Obviously a recurring transaction has occurred since 2 payments collected 23rd & 24th Feb 2021 (£29.99 each total £59.98) we did not require a recurring renewal and request a refund of the 2 charges, last year at least 3 payments were taken, no more: the details are: Mr M Kedward, 24 Gelligaer Rd, Treharris CF46 6DN card no: [protected] if you require an associated email address it is likely to be [protected]@btinternet.com

Avg have taken out £34.80 without my knowledge on 02/03/2021. When ever your company find something wrong with my new laptop you people are begging for money. I am subscribed to a so much better company I am a personal customer and I do not avg technologies at all as they are begging for money all the time. I am vey disappointed with avg. Also can I have the complaints email as you people hardly answer any

This was on my bank statement. I do not use any AVG products. Where did you get my details? I want an immediate refund.
Tom Hollings. I have checked and do not use any of your products.

07/02/2021
CARD PAYMENT TO DRI*AVG TECHNOLOGIES,
44.99 GBP,
RATE 1.00/GBP
ON 06-02-2021
£44.99

I subscribed for an annual subscription but I have had to uninstall it due to me not being able to complete even simple tasks on my computer such as open a webpage and purchase an item. I'm not sure if it's because the constant pop ups informing you of things like your location is visible, you are being tracked, and then when you click to resolve it prompts you to upgrade your subscription. I literally spent over an hour trying to order a bookcase but had to give up as the webpage kept buffering and freezing. Now I have uninstalled it my computer is running perfectly. I contacted avg who informed me they were unable to issue a refund as my complaint was raised outside the initial cancellation period, instead they only offered me additional months free which is obviously of no use.

On checking a recent credit card bill, I noticed an AVG charge for £49.99 for antivirus which I cancelled over two years ago. I called my credit card provider who said they cannot help as AVG had an authorisation code?
After calling AVG, they asked for and I provided a screenshot of my bill (twice), obviously removing any further personal details and after numerous emails they have never responded. I have tried calling their customer service centre, however they now seem to hang up on me!

I appreciate this is only £49.99, however, this is not the point and how many others are AVG incorrectly charging? It appears many looking at this website.

Dear Sirs,
Ref accounts:...
On checking my bank accounts for HMRC purposed, I notice that payments from my Halifax bank account have been taken periodically and for irregular amounts, instead of only annually as agreed, to a total of £515.08 since 05 February 2019.
I agreed to the following payments only, for which I have e-mail confirmation from AVG:
1. Annual subscription 28th March 2019- £49.99 Order number: 59763897000
2. Annual subscription 28 March 2020 - £49.99 Order number: 75164725400
3. AVG Driver, 14 Feb 2020 - £29.99 Order number: 72613384500
4. AVG PC Tune-up 10th Aug. 2020 - £34.99 Order number: 65187001900 TOTAL: £164.96
The following amounts were debited against my account by "DRI AVG Technologies":
05 Feb 2019: £34.68; 15 Feb 2019: £22.49; 11 March 2019: £44.99; )1 April 2019: £49.99; 20 May 2019: £59.99; 2o Jan 2020:£ 64.99; 31 Jan 2020:£ 29.99; 26Feb 2020: £ 44.99; 3o March 2020: £49.99; ") May 2020:£74.99; 11th August 2020: £34.99. TOTAL: £515.08
I therefore require you to reimburse me forthwith for the balance of £350.12., erroneously overcharged to my account.
Needless to say, I shall now review whether I can trust AVG for the management any further cover.
I look forward to your urgent reply and restitution of funds to my nominated bank account.
Yours in good faith,
Richard P. Robinson.

Deduction was made from my card on 13 July 2020 without any notification to me on VISA card [protected] for USD53.49 from dri*avg Technologies.

I did not purchase any items or have no intentions too. I would appreciate if could you please stop whatever services rendered and refund the monies to the above account.
My email address is [protected]@gmail.com. if you need to contact me.
Thank you

Mike Chua

My Mastercard shows a charge of $53.49 on April 27 to
dri*AVG Technologies 844-2598811 Mn. I did not authorize this charge and would like it refunded ASAP

Dear Sir/Madam

Back in November and December last year you made a number of transactions on my bank account namely.

25/11 34.99
27/11 74.99
2/12 49.99
9/12 66.37

Which were for items not ordered, you repaid the monies on the 16/12 after I contacted you about it.

Now you are trying again to take money from me, this time 44.99GBP.

It is currently pending and may or not be paid, if it is I want an immediate refund.

Melvyn W Todd

AVG Tune Up, is not working, it appears to be frozen secondly this past Monday March 3, 2020 AVG asked to update one of their systems and I agreed, it downloaded asked to restart my computer and ever since I have had nothing but problems with the internet disconnecting and reconnecting constantly and the reconnecting is extremely slow therefore "whatever" AVG did "must" be undone. I pay good money for all of the AVG programs and will not tolerate such poor service and problems just because AVG is trying to push me to purchase upgrading out of date drivers many of which appear to be old duplicates e.g. Microsoft wheel mouse. I would appreciate these issues be remedied a.s.a.p.

Thank You, Al Mackiewicz

my credit card account has been charged for renewal for 2020 and since I canceled on 3/31/19 i need you to cancel this renewal subscription for 2020 order#[protected] Merchant of record is Digital River Inc order date 2/12/2020. This charge to my credit card account is unaceptable. Thank you for your help.

I recently purchased a new laptop and was looking for a simple cost effective way to transfer my data to my new computer. I came across this site online https://www.avg.com/en-us/pc-to-pc-transfer, and on 3/9 and 3/10 called the phone # provided [protected]. I found out during my 3+ hours over 2 days that this is supposed to be your premium tech service line. What a joke! I spoke with a total of 6 or 7 different heavily accented people that for the most part were very difficult to understand. I was bounced from prem tech to customer service to sales to tech service back to prem tech, and even tho the greeting at the above phone # say welcome to pc to pc transfer, nobody knew what it was, they couldn't find out anything about it, and only wanted to sell me service subscriptions. Finally I was connected to someone I could mostly understand and after I explained what I wanted, and directed him to the webpage and spending an excessive amount of time on hold was informed that your prem tech people are not informed of or trained to do this service, so he transferred me to another line which I believe was lap links line, and after being on hold for another half hour and not speaking to anyone left my name and number and still have not received a call back... If this is the way you do business, do not expect any business from me or anyone I know.

On 12-15-19 I paid $25.08 then another charge same day for $19.99. On 2-22-20 my amazon prime account got hacked. An alert popped up to fix problem, but you wanted to charge me again. So I paid for something that did nothing to help me. I want my money back!
Katherine kamps
[protected]@sbcglobal.net
2443099aybm567qyt
2243099aybm567qz1
So now my complaint is too short for you to resolve... This is another scam!
Shame on you!

Hello, I tried solve a problem about a charge made to my VISA credit account with Jhon Layron from AVG Customer care. Because he was not able to find out the charges AVG made I wrote to AVG Jhon Layron an email (see below). Still get no reply when I will get an reply and demanded to refund the amount.
Email sent on 3.02.20 to Jhon Layron:
I refer to the conversation we had a few days ago. The invoice copy you did sent to me is correct and I did received the invoice copy before hand. Again as I informed you I didn't refer to this invoice but I did referred to a charge made by AVG of GBP 64.99 to my credit card A/c (see enclosed). I checked up the charge internal and found out that AVG offered me to use the AVG-VPN SW to protect my computer. They gave me free of charge a trial period of 60 days. I agreed to try it but within day I cancelled the use of VPN SW because I think it is too expensive for a person like me which use the Computer private. Enclosed you find a copy of the AVG offer for the 60 days trial period. I noticed that I have wrote my email address wrong; [protected]@outlokk.com on the 60 days trial offer. This may the reason you could not find the invoice in your AVG files. I haven't ordered this VPN SW therefore I do not agree that you charge me for it. I demand to refund the amount soonest possible and let me know when you do it. If I do not hear from you within a few days I will take matter further.

I was charged on my debit card the amount of $85.59, and have no idea what for, I didn't but anything from you. The transaction date was Jan 17, 2020 and I want a full refund from you and added back to my debit card, ASAP! this is the second time I have filed a complaint on this charge. The next will come from my lawyer. thank you.

William G Greer
711 Brookwood Dr
Brookhaven, MS 39601
[protected]

This FAKE company is a scammer. They took $457 via photo of my check on my laptop. Come to find out I found a list of approximately 50 people who had issues with this fake company. They logged into my laptop, closed down everything, gave me an 877 number to call to help unlock my laptop. After 8 pages of notes, phone #"a & names it was SCAM. FILE COMPLAINT WITH FTC.

today on 21 January 2020, I bought your antivirus which was supposed to be paid a total of $36.36. As soon as I got charged that money, an other charge of $91.51 with the name of .dri*AVG TECHNOLOGIES minnetonka MN appeared, when I called you, you said that you don't know who took that money!However remember that this action was associated with your services.So my debit card ending by 2481 got overcharged and I need to be refunded.Otherwise this seems like robbery. my email address is: [protected]@gmail.com

This company charged my mother on a credit card after she was deceased. I called them and told them she could not have authorized it because she was dead, and they told me that she only had 30 days to return it. As executor of her will, I received the charge after that, and I don't even know what it was for. I told them she would not have been aware of the purchase because she was dead (and had been for many months) and they said they still would not refund the purchase. Do not buy anything from this company.