Avis
Reviews and Complaints

The service has been horrible. There are lines out the door and down the parking lot. It smells of body odor with the air inside the rental store and the air conditioner is not working. This has been the worst service I honestly have ever had. I won't even get into how long it took us to get one of your Avis busses to stop for us. I would like to submit my pictures of this situation but I do not see an option.
matthew and Kimberlee Tringali
[protected]

We planned a trip to Europe in the summer of 2017 with a Avis van rental picked up in Rome and dropped off in Paris. Avis is the WORST company I have ever dealt with for a rental and I will NEVER use them again. I had setup the rental in the US and had to pay almost $4K for about 2.5 weeks, they scammed me with a surcharge to return it in Paris instead of Rome of over $1400 but whatever, I needed a van and they had it. Where to start. The pickup was in Rome near the train station but when we got to the train station, they said it wasn't there? It was down the road in some building with a garage and they told me to walk down there about 2 blocks away in a terrible area. We go there and there are no signs, nothing saying anything about Avis. After asking in hotels and two other people near there, they said it was the top floor of the garage. We go to get there and 1 of the 2 elevators is out of service. Finally, we get there and they say they have to call for it, fine, they then proceed to sell me additional insurance for theft because they say it is high in Italy, I ask if it covers everything and the guy says yes so I take it. Of course the contract is in Italian which I don't speak so who knows what it says but he says that is all he has. First scam. We get the van and of course it is stick shift which most people don't drive and I asked for auto but that is what it is. Luckily I drive stick so I don't make a issue of it even though it is nonsense. We drive up to Piza and while there someone does break into the car and take out computer equipment. We try to file a police report but apparently none of the police want to take a report so after going to 4 different police stations, one will take the report. While in the police station and parked out front, I get a parking ticket which is ridiculous but more on that later, it is relevant. We continue on and when I am driving a light comes on to add blue? I go to a gas station and find out it is additive to the diesel required to drive emissions wise so I have to add it, why it was empty, who knows. Another scam. We drive more and then a oil light comes on, I had to add a whole quart of oil. Again, why it wasn't full, no idea. More scams. So we get to Paris after having a ton of issues parking wise because the van was too tall to fit into any garage under 2.5m in height. I have on the agreement that I will return it at a specific location at 11 PM. We get there at 9:15 PM early and I go to return it. The Avis is closed? I call Avis and they tell me yes, it is closed so why they allowed me to ask to return it there at 11 PM is ridiculous. They call 3 other places in Paris, all closed. So the lady asks if I can drive it to the airport to return it about a 40 min drive out of the city? I said no, I am not doing that and will return it in the AM. Luckily I didn't have a flight. I show up again at the place listed to return it at 7 AM when they open, the Avis guy looks at the van and says, no, he won't take it because it is too big? Seriously? He says I have to go to a different place at a train station and gives me that address. It takes me 1/2 hour to get there and the address is a McDonalds. WTF. I look up on mapquest and find one by the train station a few blocks further. No signs again. After searching around I find it in the basement and the guy says I can't leave it there, I have to drive it to a garage and park it there and walk back with the keys. I pay thousands and that is the service? So I tell him I can't fit in a garage 2 m, he says no worries, it will fit. He then gives me a map because it is so hard to find the place. Another 1/2 hour on one way streets that go in circles and we find it, max height is 2 m, didn't I say that? So I again have to drive back to the train station and I tell him, it won't fit. He says it will, don't worry about the sign, it will fit because they do it all the time. I disagree but another woman behind the counter jokes and says don't worry and makes a scraping sound laughing, not funny. So again, back to that garage and another 1/2 hour and it clearly says 2 m max height, so I listen to the guy and pull in. The sign overhead hanging saying 2 meters hits the roof and drags along it as I go in. I go down the hill and a huge metal bar is 3 inches below the roof. If I continued it would break all the windows and rip off the roof. So, I have to go back up in reverse and I finally park it on the street. Walk back to the train station and give them the keys and tell them I am done. They have an attitude that I parked it on the street but I didn't care. Then I get home and make a claim about the theft, Avis writes back and says it doesn't cover items inside, just theft of the vehicle. Another scam. That isn't what the guy told me when I got the insurance but since it was in Italian, they said too bad, that is what is says. So, I couldn't make a claim. Then, 2 months later they charge my card another $55 for the ticket. Not to pay the ticket, just to tell me that I will be getting it? I dispute it an say that is BS, I am not paying someone to tell me I am getting a ticket but they say that is administrative fees to tell the authorities who I am. They reject the claim and I am forced to pay it. Another scam. Avis is not a reputable company based on all the above and I have no idea how they stay in business.

Do not ever pay up front for a car from Avis rent a car. I did it on line I could save if I paid then. When the reservation came back the time way incorrect on the drop off time. I called to change it 5 min after making the reservation. THey said they could change the time but it would cost me 150.00 more to change time from 5am to 5pm. THe total of the car was only 156. for 4 days. Then I said cancel it they charged me 50.00 to cancel it does not read that way on line

To whom it may be concerned,
I received my statement from my bank scb thailand that marked that avis rent a car e812123410 amount 35 euros =1, 399.09 baht. As the photo attachement.
I do not know why your company charged me this amount.
I did not make any contact with avis neither rent a car.
I need to refuse payment and refund my money back.
I called the bank, he said to write to you. Please kindly verify for me and
Answer me as soon as possible.
Regards
Dr. Sarittha somsup

Avis India operating under the banner of Mercury Car Rentals, are just thugs and cheats, They advertise high end cars, their customer support will promise you new 2016, 2017 cars, you pay for it and then the real pain starts. You pay full amount in advance then you are at their mercy at the last moment.

Once you reach your destination to pick up your car at airport in India, these frauds will tell you that your car is not available as previous customer did not return. So they will offer you similar car, But when it comes for delivery what you get is outsourced car from third party which is 10 years old, with faulty engine, mal functioning ABS and outer completely shattered with some missing lights etc. Such vehicles are scrapping. When you have no choice after paying full in advance, you have to go with it, as you are at mercy of these crooks. You cannot find alternative at last moment when you are with family and baggage.

I got scammed same way, once you got the car, customer support will disappear till you return the car. They will not take calls, reply to email.
This is usual practice with 100s of their customers, it can be seen from their reviews on facebook, google, twitter and more ..

I took this matter with their international team, but they created three case numbers, none addressed in last 2 weeks,

In India, one Ms. Puja bhatia who is ex-hilton, now with Avis, did not seemingly wanted to address issues of old, unfit car which was given to me. It is more than a week but she didn't give any reply on risking lives of people and giving wrong self-driven cars.
She has no answer to this..
if So why they advertise high end cars and collect payment in advance?

Mr. sunil Gupta ceo doesn't come in picture to fix the issues. As usual they hide behind call center coolies.

Local thugs in their Mumbai office and Delhi office who talk to customer are big cheats - Mr. Jasmit Saini and Mr. Manmohan singh.

This company is total disaster, and it is not Avis India - but operating under name Mercury car Rental pvt ltd, who make 4 times more profit than their international counterparts by renting cheap unfit cars ( only big ads of new / luxury cars), which are outsourced from local taxi stands or so.

These crooks spoiled my India trip. Watch out people like Sunil Gupta, Puja Bhatia, Jasmit Saini, Manmohan Singh are bound to spoil your event/ trip or appointment. I ruined my life time event because of these rip off artists. In Such circumstances people are really scared to come to India which being most tourist unfriendly country and full of ripoff artists at every stage. Now big companies from other countries also joined this systemless country where they can make tonnes of money without hassle.

Avis in India use fourth party resources, even when Mercury car rental is third party. There are facility providers who will bring cars, will not do proper documentation, and then try to scam customers, They don't disclose any CDW, insurance policies which are inbuilt. But asking customer to pay if they make any damage.

In a way these scammers are risking lives of their customers using third rate substandard cars, which are already driven more than 100000 kms, faulty ABS, As usual dirty, ugly and hardly cleaned for weeks ( typical of Indian standard)

I am still waiting for a reponse from this team

Sunil Gupta CEO
Puja Bhatia - CS manager ( but doesn't know her job)
Jasmit Bhatia - local site manager, who will cheat customers with wrong cars.
Manmohan singh- call center guy who will promise you sky and rockets with sweet talks, but everything opposite in reality.

This is one reason, why people hate to travel to India. The moment you land you come across with ripoff artists. Earlier there use to be thugs right at spot, but now through websites and air conditioned office and computers.

Beware of renting cars in India, Avoid by all means.

Avoid Avis by all means, they have single star rating in India, as well as International. Their corporate team is not responding even after escalating issues and creating three case numbers.

Be aware of people like Sunil Gupta, Puja Bhatia, Jasmit Saini - who will help you never to come to India again. They are shame for country.

After waiting in line at Victoria, BC Canada's airport for 25 minutes, I was offered an upgrade for my reservation. I told the lady I was not interested if there was an additional fee. She told me she would not charge me because I waited in line for so long. Once all the paperwork was ready I signed in about 6 different places and went on my way. Once I received my invoice I realized I was charged an extra 20$ per day for the upgrade. After talking to the manager Steven Grewal he talked to the lady and she denied my statement of "not if there is an extra fee" and said I was totally aware of the extra fee. While I should have read the finer details, I did rely on the words of this kind lady for the free upgrade and while signing away on a detailed page it did not occur to me. ( my bad). I would warn others and perhaps the industry watch dogs that this can be an easy ply for car rental companies. After 15 or 20 years as a fast break member ( some years over 100 days) I am moving on to another source for my rental needs.

11/17/2017
Once again customer service down the drain. Why is it so hard to rent a clean, vacuumed, mini-van that does not have 60, 000 miles on it? And not some random car in the "same class" - according to you - that will not suffice - because we asked for a mini-van! Not a ford flex.
It amazes me that this location is still operational. Don't you take pride in serving your customers? Delivering a clean car? Delivering the requested car? Guess not,
So my husband had to drive to the airport - friday night in holiday rush hour to exchange the ford flex for a mini-van. Took him 1.5 hours to get there and 1 hour to get back.
Avis you really have no idea how to treat a customer. It's pathetic.
Be careful - if you bring the car back and it looks like you "traveled" in it for a week - you will be charged a cleaning fee... And it's outrageous.
Looking for another rental company. Don't have time for this frustration.

I rented from Avis/Budget for a 7 day trip travelling in Iceland. Upon returning home, I found my credit card charged $100 CAD from them. Later investigation with my credit card company indicated they are related to 2 speeding tickets for 2 consecutive days which is $50 CAD per transaction. The rental agreement indicated that it is up to their discretion to charge whatever amount. It is ridiculous as I do not even know I exceeded their speeding limit by a speeding camera.

Avis is trying to get money whenever it is possible.

Two weeks after returning my car at the Atlanta airport, I get a letter from Avis telling me that they are charging me $75 to clean my car because of excessive sand or dirt on the floors. Since we did not do anything to that would have brought and sand or dirt into the car, I called the 800 to discuss this charge. The agent on the line said they had pictures of this and pulled these up. He acknowledged he could not see much, but could only refund half the charges. He said I should have had the car cleaned before it was returned. He sent me the photos. There was a small amount of debris by the driver's and passengers seats. Then I recalled that I had returned my car to Avis just after a major rainstorm had ended and that obviously some small debris had come in with our feet as we got into the car. I emailed Avis back and the signed response ignored my concerns about the weather and reaffirmed the $75 charge.

I rent cars 4-6 times annually, mostly Budget and Alamo, and have never had such a charge. Of course, vacuuming this debris might have taken one minute; hardly deserving of a $75 charge. I will not rent from Avis again.

Dear sir/madam

As per reservation number [protected]-LB-3, I had received a car from Ashrafieh branch Beirut- Lebanon with rental number [protected] I used the car to go mountains and other places during my driving I felt that there was problem with left front side tire until last week on Saturday 21st October 2017 I was lost control and I have change the tire with the spare one, I found that the tire was in bad condition I felt that I'm driving not a safe car please refer to attached photos however the other rights back side tire was in bad conditions so I decide to not drive the car for the next two days until Avis office will open after the weekend I have inform the lady on the counter she had offer me to change the car I have got Volvo car for the reaming days, however, the was good but there was warning light for tire pressure to be checked.

Please I am waiting your reply for the unsafe car that I have derived with my family

Regards

Jamal El Chaar

[protected]

Good day,

on the 2 october 2017 I hire car with avis and they took a deposit of r1350.00 and on the 19 october 2017 they debited onmy cheques card an amount of r638.62 instead of taking it from the deposit I paid because I did not have money on that card I incured 220.00 charges from the bank but up to this day I have been calling avis and they have not returned my money nor any communication to this effect.

June 24, 2017 I purchased through your website Avis.com prepay reservation on rental vehicle of the amount of $953.97 with Reservation confirmation # 30203292USO for Mr. Udom Baenchantha at Avis rental service at San Antonio intl Airport in Texas for Saturday 6, 2017 return July 21 12:00 pm drop off in Abilene Munucipal Airport, AB

I arrived at San Antonio Airport went to Avis customer service inform them of reservation for Mr. Udom Banechantha gave my ID was told from the lady at customer service there were no reservation with the name or confirmation at all ask to check again was told none then was told make a new reservation pay $963 for rental for one week told her no. call my wife regarding no reservation she gave customer service number [protected] / [protected] talk to gentlemen regarding situation regard no reservation here in San Antonio Int.l Airport in Texas was told unable to help and told him I'm calling my bank to refund prepay for your reservation that your telling no reservation under my name. Then on Sept 15, 2017 my bank send me a letter regard Avis merchant is not willing to accept full disputed amount of $953.97, but it was willing to accept for the difference of $803.97 from Avis Rental Vehicle for a no show or cancellation reservation amount of $150. I call Avis regarding this matter was gave a confirmation #[protected] was told to wait 10 days to resolve matter. on Sept 22, 2017 call Avis regard this matter was told money was being process need to wait 5 days. on Sept 28, 2017 call Avis regard this matter it was being process it take awhile. call on Oct 5, 2017 regarding matter again being process wait 5 days. Call on Oct 17, 2017 again with this matter was told it is now high priority and was aware this matter by then I told them to send me by email or letter regard the refund o f$150. they own me with no reservation under my name he told me unable to do this. but instead wanted me to make a three-way call with my bank and him on the phone I told the gentlemen bank do not make three-way call what are you doing I ask him send me a letter or email regard the refund $150.00 your company Avis own me and then he tell me wait end of the day my refund process right now.

I rented a vehicle from Avis and returned it on time and on the proper date, and at the appropriate location. The lot was backed up with returns and there was no one available to check in the vehicle when I arrived. I left the vehicle on the lot with the keys in the consul as directed during prior experiences. When I receive the charge against my card it jumped from $377 to $975. Avis is saying I didn't return the vehicle until August 4, which is incorrect. I returned the vehicle according to the agreement and left the state to return to Illinois.

Agreement # [protected]

I hired a car including GPS for 14 days on LAX and prepaid EUR 498 (of which was 77 Euro for the GPS). When I arrived the agent first tried to sell me with a car with integrated GPS, however that turned out to be twice the price. I cancelled the pre booking and asked for the car and GPS as paid for. I was provided with an OK car and a GPS tablet. I took a full tank option and went on my way.

After 14 days my daughter extended the car for 4 days. She got one day free for the inconvenience of blocking my credit card with USD 1.000 as a result of the "bigger car including GPS trick". OK gesture from the AVIS agent, which I granted my gratitude for. My daughter returned the car and at the end of the month she was charged EUR 494. How can 3 days extension, same car with GPS + full tank, can be the same price as 14 days with GPS?

I filed an official complaint and 6 emails later and a call from a supervisor I was told that because there was no standard GPS available I was provided with a more expensive one. As I had signed for it there is no refund. When I told that nobody informed us about the higher charges when proved, AVIS fell back to "you could have refused the GPS, you signed for it -mantra".

I feel tricked. I will never hire a car with AVIS again and I will never advise anyone to hire a car at AVIS.

On September 19 I rented a full size car at t f green airport location in providence Rhode island. To start off, the front counter person could not have been more unfriendly if she tried. The car was full of pet hair, and reeked of pet odor. I had to vacuum out the car, once I arrived at my finally destination. When I returned the car on September 26, the rental agent ask me how the car was, when I told her, she didn't even have the common courtesy to answer me.

My first experience with ROVIA
My name is Boca Lucian and I chose ROVIA to become a World Ventures customer. Because the destination where we want to get on holiday with my family (Italy, Milano Maritima area) during this period I was not on the list of Dream Trips, I decided to test the module a la cart. Thus, we booked a hotel room from Bologna - Italy on a Dream Trips priced platform at a lower price than on reservation - Hotel Astoria, located in the historical center of the city.
Airline tickets were purchased through a low-cost company, because at the time we made the reservations, low cost flights were removed from the Club D.T. platform, so do not talk. Also, the Milano Maritima Hotel taken from bookimg because there are no options on the D.T.Club platform, so do not talk.
1. For transportation from Bologna Airport to Milano Maritima, we intend to rent a car on site. We also arrive at Bologna Airport Sunday morning 03.09.2017 at 7.40 am checked the prices and availability of Rent a Car on the Club's platform and we directly addressed the Company for renting a car for the period 03-11 September 2017. We were told they have no available car.
I have shown the Budget / Avis representative that the online platform appears to be more cars available for rent and told me to try to reserve online what I did with the budget representative. We immediately received the confirmation of the reservation by post no
Your booking confirmation for Car(s) - 2115688
Inbox
• [protected]@rovia.com
To:[protected]@yahoo.com
Sep 3 at 9:56 AM

2017

Dear Lucian Boca,

Thank you for choosing DreamTrips. This email serves as your travel itinerary. Please feel free to contact DreamTrips 24*7 Customer care in case you need help.

Best Regards,

DreamTrips Travel Department Booking ID:
2115688
View Booking Details
Booked By:
[protected]

Trip Details
Rental Car

Budget
Economy
Pick-Up:Sep 03 2017
Drop-Off:Sep 11 2017 Pick-Up:
Bologna,
In Terminal-Counter & Car in terminal
Guglielmo Marconi Drop-Off:
Bologna,

Guglielmo Marconi

Confirm #:15215542US6- Economy Pick-Up Time:11:00 AM
$141.00 USD+ taxes & fees Drop-Off Time:11:00 AM

Fare: Base Fare: $141.00 USD Taxes & Fee: $47.94 USD Total Fare: $188.94 USD

Traveler Traveler Name Vendor Confirmation #
Adult Lucian Boca 15215542US6-

Additional Information
Please use the Vendor Confirmation Numbers when dealing directly with the airline, hotel or car rental agency, not the Rovia Trip ID. The Confirmation Number is located in the Trip Details under Vendor Confirmation #. If your travel takes you internationally please dial 011 and the number.
Your order is subject to DreamTrips's terms and conditions

Note: The driver of the vehicle must present a valid driver’s license/permit at the time of pickup.

For any questions or help with your order please call our 24/7 customer support number: +[protected]. Please have your DreamTrips Trip ID ready (2115688).

IT IS YOUR RESPONSIBILITY TO BE AWARE OF ALL ENTRY REQUIREMENTS FOR YOUR DESTINATION BASED ON YOUR CITIZENSHIP. CHECK WITH YOUR DEPARTMENT OF STATE OR EQUIVALENT AGENCY IN YOUR COUNTRY OF RESIDENCE FOR FULL DETAILS.

Rovia and the Rovia logos are registered trademarks under license to Rovia, LLC.
© [protected] Licensed to Rovia, LLC. All rights reserved. Any unauthorized use is a violation of applicable laws. All travel is booked by and with Rovia, LLC or its affiliates.

At that time, the Budget representative informed me that she did not receive any mail with a reservation in this respect and refused to give me an email address for send the confirmation of the reservation who I received from Rovia or at least to write a reservation number. The Budget Representative told me quietly, to wait until they had cars available.
Obviously, I asked about how long it could take and if I could leave a number. tel. to be announced when I can come after the car, thinking in the meantime that I take breakfast with my family at the airport.
The answer was: "I will not be announced, I only have to ask and my wait may take several hours or maybe a few days, because customers who made reservations a month ago ", After which I turned my back on behalf of the Budget representative.
In such circumstances, I started to call the Consierge service 24/7, as follows:
-1 call to [protected]
- 2 calls to +[protected]
1 call to [protected] to whom I have not been able to speak being out of service hours and 6 calls at +[protected], where I have waited more than 20 minutes. to be picked up by an operator, but I have not been able to talk to anybody other than the robot, but I'll probably find a bill on the phone at very high cost.
I decided then to go back to the Budget and ask my boss for me if it is worthwhile to wait (I had 2 children of 3 or 12 years old) or to address another car rental company.
So I went back to Budget and talked to another representative (the first one left when he saw me coming to the counter), told him I made an on-line booking and that I talked to my colleague about this in which this representative also disappeared in an office to talk with my colleague to whom I first addressed). He returned quite quickly and told me that he had a car available but that I had to wait until 11.30. At that moment I told her that I can not wait anymore because I have two children next to me whom he saw and that they have lost their patience. If I have to wait until 11.30, I prefer to address another company Rent a car from the airport, I can still see my vacation, because that was the purpose of my trip.
What do you think?
At that time, I was told we could perfect the car rental and started, but just told me that in order to get the car it was necessary to change the reservation from B to C and that I still have to pay something extra. I did not agree to modify the booking category, motivating that I received the booking confirmation for the choice I made, respectively for the price of 188.94 USD and that I do not want any change.
There followed a long series of discussions because they continued to say they can not give me the car if they do not change the booking category from B to C that I gave up because the children were no longer patient and I was not offered another solution, mentioning that I will refer Rovia about this.
Moreover, these things were brought to my knowledge in English, but I was forced to sign the documents in Italian, which was unhappy with me again. I was told that my English version would be communicated on mail, after signing and processing the documents.
Attach the documents received by mail after signing the contract in Italian language.

Please note that due to these constraints I have come to pay more for the change of reservation I point out that I did not want it than for the actual rental of the car. I was forced to pay 465.39 EUR instead of 188.94 USD to be able to rent the car.
The culmination is that after receiving the mail and the English version of the contract, I found that this up greading was "optional" and not compulsory.
As a Rovia customer I was treated under any criticism and I think you need to know this.
2. Unfortunately, the room reservation at Hotel Astoria in Bolognia was also surprising. I booked it at 31 August 2017 for one night (10-11 September 2017).
24 hours before my check-in at the Astoria Hotel, I checked if everything was in order, I was answered in the affirmative. I was glad that this time things will go well.
But, at the hotel I was informed that the apartment where I was going to stay is 500 m away from the hotel where I can walk and I was offered a map, to apartment 116, Via Galliera Bologna, not Via Fratelli Roselli
as it was written in the reservation.
So, I was advised to unload the luggage, park at the hotel's garage for a fee, and walk with the luggage, my wife and the two children, following the instructions on the map. I wondered if I can park in the designated place for accommodation but I was told there is no parking place and this is the only solution. I mentioned that it is difficult to walk with luggage and children and that I will leave early in the morning (at 6.00 to the airport to return home) but they said they had no other solution.
Surprises have not ended here!
I went out for a night walk through town and returning to the apartment where I was staying in an apartment building where there was no Astoria Hotel logo, I noticed I no longer have electricity.
I called the hotel, I was kindly told to send someone. Within an hour, there really came a person named from the Hotel, who announced that he did not know what happened, because the whole area was taken the current and it works, it does not know how long it will take.
So we slept "quietly" and woke up in the morning at 5.15 in the dark, we still had no current in the room, we washed and dressed with the children in the dark (at the light of the mobile phone), took the luggage and children walk 500 m to HOTEL ASTORIA to take your car and go to the airport.
At the Hotel Reception I was aware that the reservation details did not mention these travel details from the Hotel in other accommodation facilities, because if it had been, we would certainly not have made such a reservation.

Your booking confirmation for Hotel(s) - 2113955
Inbox
• [protected]@rovia.com
To:[protected]@yahoo.com
Aug 31 at 8:20 PM

2017

Dear Lucian Boca,

Thank you for choosing DreamTrips. This email serves as your travel itinerary. Please feel free to contact DreamTrips 24*7 Customer care in case you need help.

Best Regards,

DreamTrips Travel Department Booking ID:
2113955
View Booking Details
Booked By:
[protected]

Trip Details
Hotel Stay -(PrePaid Rate)

Appartamenti Astoria Check-In:Sep 10 2017
Check-Out:Sep 11 2017 Via Fratelli Rosselli, 14, Bologna, IT, 40121

Room Type:
Studio for 4 people
Room Description:
Free Wireless Internet Rate Type: Prepaid Fare Non-Refundable Fare

Fare: Base Fare: $99.49 USD Taxes : $9.95 USD Fees NA Total Fare: $109.44 USD Pay Now

Resort fee: Please review policies and disclaimer.

POLICIES
O CANCELLATION
o This rate is non-refundable and cannot be changed or cancelled - if you do choose to change or cancel this booking you will not be refunded any of the payment.
O CANCELLATION POLICY
o Penalty of $99.49 if cancelled between 08/31/2017 12:12 PM and 09/11/2017 12:00 AM.
O SPECIALCHECKININSTRUCTIONS
o Check-in for this property is based at a different location, Hotel Astoria, Via Fratella Rosselli 16.
O INCLUSION
o Free Wireless Internet
O PAYMENTTYPEDISPLAYTEXT
o Master Card-This payment will be processed in the United States.
o Visa-This payment will be processed in the United States.
O GENERAL
o Know Before You Go All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 1.5 per person, per night. This tax does not apply to children under 14 years of age. We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book. A tax is imposed by the city and will be collected at the property. The tax ranges from EUR 1.50 to EUR 5 per person, per night. The amount has been determined by the local administration and depends on the length of stay, property classification, and room price. This tax does not apply from the 6th consecutive night of stay onward. Guests exempted from this tax include residents of Bologna and children under 14 years of age. Please note that further exemptions may apply. For further details, please contact the property using the information contained in the confirmation received after booking.
O PROPERTYINFORMATION
o Pets not allowed Check-in time starts at 2 PM Check-out time is 11 AM
O CHECKININSTRUCTIONS
o Know Before You Go All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Self parking fee: EUR 12 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 1.5 per person, per night. This tax does not apply to children under 14 years of age. We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book. A tax is imposed by the city and will be collected at the property. The tax ranges from EUR 1.50 to EUR 5 per person, per night. The amount has been determined by the local administration and depends on the length of stay, property classification, and room price. This tax does not apply from the 6th consecutive night of stay onward. Guests exempted from this tax include residents of Bologna and children under 14 years of age. Please note that further exemptions may apply. For further details, please contact the property using the information contained in the confirmation received after booking. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
O DISCLAIMER
o For HotelFees - MandatoryTax of 7.14 USD will be collected at the hotel.
o By proceeding with this reservation, you agree to all terms and conditions, which include the Cancellation Policy and all terms and conditions contained in the User Agreement. You agree to pay the cost of your reservation. If you do not pay this debt and it is collected through the use of a collection agency, an attorney, or through other legal proceedings, you agree to pay all reasonable costs or fees, including attorney fees and court costs, incurred in connection with such collection effort.
O CHARGING
o Total amount has been charged by DreamTrips
Disclaimers
Your hotel booking was made via DreamTrips through - hotelscom (Supplier number- [protected]). For all cancellations or changes to the reservation please contact the following: DreamTrips at +[protected]. If you cancel through the hotel outside of your cancellation window (see policies and disclaimers), please call DreamTrips at +[protected] to give your cancellation number. Generally special rate hotels are either fully non-refundable or charge some other fee for canceling. Please obtain and retain cancellation number from that supplier for your records.
Traveler Traveler Name Vendor Confirmation #
Adult Lucian Boca [protected]

Who Will Charge?
We have passed your credit card details to our supplier. They will charge the card at the time of booking.

Payment Details
Payment Method Credit Card: ****-****-****-8478 (MasterCard)

Additional Information
Please use the Vendor Confirmation Numbers when dealing directly with the airline, hotel or car rental agency, not the Rovia Trip ID. The Confirmation Number is located in the Trip Details under Vendor Confirmation #. If your travel takes you internationally please dial 011 and the number.
Your order is subject to DreamTrips's terms and conditions

For any questions or help with your order please call our 24/7 customer support number: +[protected]. Please have your DreamTrips Trip ID ready (2113955).

IT IS YOUR RESPONSIBILITY TO BE AWARE OF ALL ENTRY REQUIREMENTS FOR YOUR DESTINATION BASED ON YOUR CITIZENSHIP. CHECK WITH YOUR DEPARTMENT OF STATE OR EQUIVALENT AGENCY IN YOUR COUNTRY OF RESIDENCE FOR FULL DETAILS.

Rovia and the Rovia logos are registered trademarks under license to Rovia, LLC.
© [protected] Licensed to Rovia, LLC. All rights reserved. Any unauthorized use is a violation of applicable laws. All travel is booked by and with Rovia, LLC or its affiliates.

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Rovia, LLC, 5100 Tennyson Pkwy, Plano, TX 75024, Entity No. E0353902008-6 [CA SOT #[protected], FL SOT #ST37441, HI SOT #TAR6636, WA SOT #[protected], IA SOT #934]; Rovia Pte. Limited, 38 Beach Road, #29-11 South Beach Tower, Singapore 189767, Registration No. 201216388Z [Travel Licence No. 02572]; Rovia Australia Pty Ltd, Level 34, AMP Tower, 50 Bridge St, Sydney NSW 2000, Australia, ABN [protected]

Even if special conditions confirmation of the reservation, it is mentioned that the accommodation may differ from the hotel address, you can not see it at the moment of booking, it does not specify the distance, it is not mentioned that there is no parking place, it is not available transport from the hotel to the accommodation.

I'm attaching your map to see how comfortable we felt and how far we went with luggage and 3-year-olds and 12-year-olds.

When I became a World Ventures customer and implicitly, a consumer of ROVIA services, I wanted to promote this concept, so I paid the franchise fee.

After everything that happened to me, I wonder how could I recommend someone with these services?

Best regards,
Lucian Boca

I have been misled by one of the sales persons at the budget car rental location and charged extra visa costs for unwanted upgrade of car, extra fees and extra insurances.
I booked a car from budget with the site of rentalcars.com. When I arrived in the night in the airport of Nice, a sales person gave me general information of covered costs of insurance (I had extra insurance from rentalcars.com) and asked me general questions.
She handed me a contract in french while her previous explanation was vague and misleading in english and said sign this contract and you will get your car.
Never was I asked if I wanted an upgrade of car category from B to J. Nor did I had the feeling that these services were optional.
These misleading practices are clearly done to let persons pay. I send 2 complaints to their customer services and received ZERO response. Watch out for this company!

I'm a regular customer of avis over 10 years and a preferred plus member. I have rented a car in toulousse-france office. They give me the car as non-demaged. As a regular customer, I always trusted to avis over the years. And did not checked it in the parking lot. After leaving the airport, at a petrol station I have made a photo of the car and there was a scratch in front that was not declared.
On my return, they saw this scratch and tried to charge it to me. I showed them the photo and they accepted their failure.
But then they found an other one n the back. I did not saw this one and not done by my drive.
They put it as a damage done by me, I have made a rejection immeditly.
On my return I have sent a rejection mail to avis france customer service on 28th of july.
I have only received an automatic reply on 14th of august that I will get a reply in 14 days. Today it has been 37 days in total but still no reply. And they have charged 650eur immediatly from my credit card. And I cannot get even a single reply.

Be carefull with avis france!

On 27 july I was parked with my vehicle a guy with a avanza (rent a car) vehicle bumped into my passenger side back bumper. Case was reported to saps all paperwork was done. I was then told I had to wait to log a claim as the vehicle must first be returned by the renter which left the country on 03 august 2017. I waited I have called and spoke to loutjie a couple of times and was told next week tomorrow and moving forward I am still waiting. Its been over a month now and driving around like this I have send in all the required documents and just not having any luck

I had booked a rental car from AVIS and was planning to pick it up on the 24th of August from the Banglore airport. The confirmation number for this booking is 38710069US6 and the pickup was scheduled at 3 PM.

I reached the airport at 2.30 PM and my trouble started in locating the AVIS counter. Upon inquiry I found that there is no such location anywhere in the airport. I called the call center number and there was no reliable information from the customer care service. After a few more calls I was told that they do not have the car I had asked for and they can give me a car with a chauffeur which I outright rejected due to my out of station travel plans. I was transferred to the floor supervisor (Ms. Jasmine) and she ensured me that she will get back to me in five minutes. I waited for 40 mins and still there was no response whatsoever. I again called the call center and spoke to one Mr. Manmohan for another 30+ mins who after this long grueling wait told me that he was sorry and could not help.

I again had to travel back to the city and rent a car from another company at double the price I had booked for at AVIS. My travel plans for delayed by 4 hours and I reached Mysore, my final destination for the night, at 12 PM due to the traffic at this period. In addition to all these discomforts, I had to pay around $40 for the cab rides between the city and airport. So far, this had been the worst car rental experience I had ever had. I would request AVIS.com to take serious notice of the huge lapses in their Indian operation and fix these at the earliest. I would also like to be compensated for all the sufferings I had endured just for believing in AVIS. The worst of all these was that the Indian operation did not even send me a formal apology despite me asking them to send me an email stating their failure to honor my booking. Again I spoke about this to Mr. Manmohan and Ms. Jasmine.