Avis
Reviews and Complaints

Tried to book a car online for my UK trip - entered all details, including credit card, and got a message to the effect 'something went wrong, try later'; I tried later - exactly the same outcome. So I booked with a different company (very straightforward). Few days later checked my credit card statement and Avis had charged me for 2 identical rentals - they took the money but I had no record - no email, no booking reference, etc. Tried to contact Avis but their "..systems were down..". So emailed their customer care (haha) people, again and again - all I get are automated replies. 3 weeks later and still nothing. I have reported these transactions to my bank as fraudulent (i.e. unauthorized). As I have no confidence in getting my money back I will find every review opportunity I can to encourage people to NEVER use this company EVER.

Avis Rental Agreement Number: U287467121 refers.

My family and I rented a car from Avis Rent A Car System (picked up on 26 June 2018 and returned on 29 June 2018) when we stayed in Los Angeles.

I received a letter from AVIS dated 2 July 2018 for a charge of $250.00 to my credit card for the cleaning service for smoke odor.

First of all, we returned the car on 29 June 2018 (not 28/6/2018 as mentioned on the letter).

Secondly, my family and I are all non-smokers (never smoked in our life) and definitely not the ones responsible for the smoke odor.

Finally, Avis' crew members did open, enter, check inside and outside, and ignite the engine of the car. They also did confirm to us that everything was in good condition before letting us go.

I couldn't believe I received such a letter charging me the cleaning service and am very disappointed in their customer service for not verifying the fact before charging the customer.

It is my fervent hope that I can get a refund of the charge.

Please contact me on +[protected] if you need me to clarify this or provide further any information.

Kind Regards

Wai Lee

I feel like I was racially discriminated against because I am Africa American at the Avis rental car place on 8/7/2018 buy a customer service provider by the name of Sulaiman this person charged my credit card but did not rent me the car that I had a reservation for and then started asking me all kinds of questions like where I work at and where I live at that was irrelevant at the time of the rental and when I asked to be reimburse my money back on my card they told me 3 to 5 business days which I didn't understand why he swiped my card knowing he was not going to rent me the Car .

I would like to advise consumers of a scam I was involved in regarding renting vehicles from Budget Rent A Car (or any rental company) so that they have information ahead of time about what they should do to protect themselves -(1) take photos of the vehicle you are renting both at the time of pick up and at the time of return and (2) not to rent from Budget and / or Avis.
December 1 - 3, 2017 - My wife Monica Garber and I rented a van from Budget Rent A Car in Portland Oregon
January 5, 2018 - We received a letter from Viking Billing Service. It states "Viking provides claims administration services for Budget Rent A Car". It further states that the van we rented was "damaged while in your possession" for a total of $1, 752.41.
January 2018 - Made several phone calls to both Viking & Budget trying to get documentation from them since we did not damage the van whatsoever.
January 30, 2018 at 1:45 pm - We received the "supporting documents" of their false claim by email.
January 30, 2018 at 5:28 pm -I responded to their email advising them that I know of their scam and fraudulent claim, with my supporting photo showing absolutely no damage whatsoever when returning the van to their lot on December 3, 2017. Also attached see their photos sent to me showing the "false" damage to a van we supposedly had rented. I received these photos and the actual Estimate of Repair after I requested those documents to be emailed to me.
January 31, 2018 - Maureen Byrd from Budget left me a voicemail stating that she had advised Viking to close their file
February 1, 2018 at 1:21 pm - received an email from Maureen Byrd confirming she had advised Viking to close their file.
February 5, 2018 I responded to their emails lettering them know of the false claim and that I was very disgusted with them.
After my emails to both Viking and Budget on January 30, 2018 it only took one day to close their claim. It is incomprehensible how they can do something this fraudulent causing consumers the kind of stress we have gone through. I was lucky enough to have the random photo taken by my wife when returning the van, but others may not be so lucky. Had I not had this photo, I'm not sure what the outcome would have been.
Budget offered me 2 days free rental, but I would never rent from them again.
Photo attached showing no damage at drop off. Unable to attach photos of "fake damage" they sent to me. Wrong format supplied.

Went to Avis Rental car this past Friday to return a car. The agent came out to my car and was out there forever. I went out and he was telling me to put more gas in the car. The tank was full. He insisted he would charge me a quarter tank at 5 plus dollars per gallon so I went and added gas. It took 68 cents. I returned and the agent was back in the car reviewing the gas gauge. When I exited he got out of the car and then said, "Get that bag and wrapper out of the car. You know better than that." At this I was offended and realized that the guy was just being direspectful with me on each item and I refused to get the bag. It was after all his job to clean the car. He then said, "Thats why I hate renting to fat slobs like you." That led to an exchange between us and I took out my camera and begin to film him as he was cursing at me and calling me names and telling me to get my Fat [censored] out of his store and so on. The following video is the part that I was able to get on camera. It speaks for itself. Help this go Viral. I publishing this so late because I reached out to AVIS and they have not gotten back to me despite making claims they would.

https://www.youtube.com/watch?v=IZyTCZPdnFA

Budget case: [protected]
Rental aggrement: [protected]
Conf no: 37606736TR6

Hi. I am from Turkey. I had booked 2 reservation online from my country. One of them was June 22 (2 days which is 111.24$) from Miami airport to Miami Downtown and the other one is June 30 (4 days which is 388$) from Miami Downtown to Miami airport.
This is not my first time for booking a car online but first time I had problems.
My flight was in June 22. After getting from plane I had gone to Budget office to get my car. The man gave me the rental aggreement and told me after I signed the aggrement, I would get the car. But he did not give me any other information. And I thought it was like my reservation and signed it.
Of course it was not like that. I noticed that after my bank account had come. I had seen extra charge 109.34$. I immediately wrote them and asked where this charge came from.They told me that the aggrement I had signed included ful coverage.
If I wanted full coverage, I had done the reservation like that. I did not want full coverage. I told them that if I wanted to have full coverage why I made it in June 22 for 2 days but not in June 30 4 days.
They could not give me any answer for my question. Because it is because of their employee's fault. He had to explain me the details. He understood my English was not good. And I could not understand the aggreement, he wanted to deceive me. This is the reason.
I had sent them many mail but they gave me every time the same reply. I want to get my money back to my bank account!
Unless this situation is resolved, I will go to sue both the office and the emplyoee.
I hope this mail solve the problem.

Rented mini van via priceline in Fort Myers Fla Airport. First car given us was a Dodge Caravan filthy dirty inside and out with an odor of a dead animal. Asked for another car (rep very polite) and was given a Chysler Pacifica very clean however once out on the highway stalled everytime we stopped for a light and then bolted forward. We were alteady in the road so kept the car but used it as little as possible as we were afraid we would get stuck. I alsosent feedback to Budget. Neither of these cars should be in their fleet in this condition.

Booked a deal to rent a car thru orbitz, two days prior to trip. One way trip. I couldn't pick the location in which to pick up from. Then couldn't extend drop off time. Got to car rental place, car is not ready. Couldn't RUN credit check because of debit card usage ( it's a bank card that has visa logo and can be run as credit card any where else) until they got car. Waited six hours to essentially not get car. And not be able to have secondary driver either. Called orbitz customer service to lodge complaint about issue and to get refund for pre paid insurance, which had I needed to make a claim would have to go thru orbitz, not the car insurance place, which was not explained to me at time of purchase. The insurance payment while immediately was withdrawn the refund will take several days to be applied. Customer service kept saying we have no control over the car rental place, nor it's company policies. What is the point of using orbitz to book online if they can not help to remedy the situation or be of any usage when things are not going to plan. SIX HOUR WAIT, to late to book another car, delayed my trip and will cost me an additional $400 dollars to rent a car directly thru enterprise, but honestly enterprise had the BEST CUSTOMER SERVICE, I have dealt with all day.
Horrible horrible horrible, I will never use orbitz or Avis again. Stick with enterprise.

On June 15, 2018, a one-way rental car was picked up from AVIS rentals in Dulles, VA. After prepaying for my rental for four days at $184.45 for the price of the rental on reservation #[protected]-US-2, I was charged an additional fee of $146.10 for the toll charges that was clearly stated from the customer service agent Greg that I will pay a maximum monthly charge of $19.75 to use the toll ez-pass equipped vehicle that will allow me to go through the toll roads without paying the additional hiding fees the states port authority toll bridges allocate. AVIS did not disclose the additional toll charges will be billed separately and additional to their fees for using their toll services equipped vehicles. AVIS, failed to explain their toll ez-pass process on how it works by misleading their rental clients in thinking that the fee they collected for the rental toll charge will cover the toll access without giving the consumer an option to pay for the charges themselves. Therefore, I would like a refund from AVIS for their unethical practice of collecting toll fees without disclosing the rules before hand in renting their cars.

My family and I rented a VW kombi from AVIS Mpumalanga Kruger airport in South Africa from 30 June to 7 July in order to visit the Kruger Park (details below). On our last day being Friday the 6th of July we were about to enter the Kruger at the Malelane Gate shortly before 12 noon when the guard at the gate pointed out that we had a flat wheel. We stopped at the restaurant: Hamiltons and asked for assistance to put on the spare wheel. When we took out the spare wheel it was not only also flat, but completely damaged. It looked like it was in an accident. My husband and I was stranded with my two elderly parents and two toddler boys.

My husband and I have been loyal Avis customers for decades but I was so disgusted with this negligent behavior and absolute lack of regard for my family's safety that I am not sure if we'll ever use Avis again. When you rent a vehicle, you trust the service provide has complied with the required safety checks in the same manner that we care for the safety of our own cars.

How is it at all possible that the spare wheel was not checked by anyone before we rented the car? I would like to know what the Avis group company requirements and procedures in this regard are. What if this happened in the middle of the Kruger?

You have risked our lives with your negligence and I shudder when I think of what could have happened to us.

After many calls with my family stranded in the restaurant, someone from Malelane picked up the vehicle and brought it back to the restaurant at 16h00. They left us with a Kia Piccanto. We are a family of 6 with two car seats!

After they returned the car they offered to give us the day's rental free. I almost choked when I heard this. We could not use the car for the day so I would have EXPECTED to receive the day for free or it would have amounted to theft.

We had to spend the afternoon waiting in the restaurant with a bill in excess of R1, 000. We missed the last day of our Kruger visit. We had prepaid for my family of 6, cost was R622. We could not visit the Kruger on the last day of our holiday of 6 days. The flights from Cape Town for my family was almost R60, 000 so 1/6 that we wasted because of Avis's negligence was R10, 000.

We demand to be provided with an explanation of where the Avis safety procedures failed and some form of reimbursement for the wasted and unnecessary costs that we incurred because of the negligence.

Yours sincerely
Muriel Loftie-Eaton

CAR RENTAL AVIS - NELSPRUIT SAT 30 JUNE 2018
-----------------------------------------------------------------------------
PICK UP: KRUGER MPUMALANGA INT APT NELSPRUIT1200 ZA 30 JUN 12:35
DROP OFF: KRUGER MPUMALANGA INT APT NELSPRUIT1200 ZA 07 JUL 12:15
TELEPHONE: [protected](PICK UP), [protected](DROP OFF)
CAR BOOKING REF: 23305220ZA1
CONFIRMED
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
VEHICLE INFORMATION: PREMIUM VAN (6 OR MORE PASSENGERS)
AUTOMATIC AIR CONDITIONING
ESTIMATED TOTAL: ZAR 9534.12 7 DAY(S)
CORPORATE DISCOUNT ID: M397101
RATE CODE: TJI
SPECIAL EQUIPMENT, CAR TYPE OR MAKE SUBJECT TO AVAILABILITY,
CONDITIONS SUBJECT TO CHANGE

This morning, I had the opportunity to visit the Duncanville, TX. location. Upon entering the establishment, I was promptly greeted by Mr. Smith. He explained that the computer was down and he had been without access to the system for 5 days. Even though he was faced with this adversity, he continued to show professionalism and a pleasant attitude. While I waited, Mr. Smith served 5 customers. He used Avis/Budget customer preferred numbers to access accounts. He was able to explain the credit report policy and procedure to an upset preferred customer. I do not understand why Avis would not support their own establishment.
I wondered if it had anything to do with the business being located in an African American neighborhood.

Rented a car online through easy car. And told to pick it up at Avis desk. Avis did not have car, so I got another from another agency. The excuse was that I didn't reserve in time. Avis/easycar/rental cars still charged me and is fighting my claim for refund. Big rip off. The rip off occurred in Chile at calama airport
In March 2018. Be careful. Do not let the Avis name fool you

I have rented a car from patong for 1 day on 6.06.2018 the guy who introduced himself as a peter came to pick and drop the car at marriot merlin beach hotel when he came to pick up the car he charged 330thb for fuel and he charged again same amount after 1 hour without my approval and trying to call him since yesterday he is not answering and also he suppose to release my withold amount of 8000thb which i am still awaiting
please loom into and try to solve this matter ASAP
We trust avis giving our details but we don't expect them to mis use my cards without my knowledge
Regards
S mehan
+91-[protected]

Dear Avis, I rented an Avis car from Dallas, TX, USA, Airport on Thursday early morning May 3rd 2018 and returned the car at Austin, TX, USA, Airport the same night; i.e. less than 24 hours. I do not have the receipt at this point; the price was about 188.XX $. However, my credit card was charged 375.50 $. There must be a mistake; please correct this problem, and reimburse my credit card, it seems like I was double charged or something. My credit card number is: [protected] expiration date: July 2021, name on the credit card: Burckaan Gurgun. The reference number for this Avis transaction is: [protected], the approval code for this transaction is: 558976, date of transaction is: May 4th 2018, charged 375.50 $, charged by: avis rent-a-car dallas txus.
Please help me with this issue, thanks, yours truly. Burckaan Gurgun
my e-mail address: [protected]@gmail.com
my phone number: +[protected]

I rented a car from Avis Rent a Car at the Tampa, Florida airport. I returned my rental car, to Avis, with no damage to the car. Two months later Avis charged my account, claiming that I returned the car with damage. I had absolutely no issues with the car nor did I damage the car. After approximately six attempted to talk to customer service, I am no closer to getting this situation rectified. I am extremely disturbed by how this situation is being handled. I believe this is a completely fraudulent claim.

Hi. I recently rented a small suv from avis the end of march. Granted the car was a little junky before I returned the car, but I did manage to clean the vehicle the best of my ability. The representative check the car out and never said anything about the car being "dirty" after I had given her the keys. Two months later they over drafted my credit card $150 for something that could have been addressed at the time I returned the car. My issue is a year prior I rented from them and I left my son gold chain with a basketball charm in the cup holder, it hadn't been a full 30 minutes and I returned to the location to get my sons necklace and the manager told me it wasn't in the car! Of course I work out there and I know for a fact the worker pocketed my son necklace that I had to pay $350 to replace it. They never compensated me for that necklace but overdraft my account for a mistake. I am very pissed and dissatisfied with avis because I use them all the time! Very distasteful and unprofessional I am not a happy customer!

I set up a reservation online call to customer service 800 number to ask what the requirements for me to rent the vehicle I was told that I could use my debit card and that I would have to leave a deposit and they would run that credit check I paid Uber to take me to the airport to pick up my rental car for my weekend trip with my kids I get there and I was told I could not let me rent the vehicle because I did not have a major credit card or a flight itinerary ticket

I paid up front online for the rental of a vehicle a month or so before I was due to pick it up. When I arrived, they claimed that I couldn't rent the car because I did not have a license (I paid, but my boyfriend who does have a license was driving). Not only did they not allow my boyfriend's license to be added to the rental, but they told me that I had to cancel the original booking and they would keep 100% of the (full) amount paid up front.

When I asked why I wasn't made aware of this during the online rental process, they claimed in was in the terms and conditions (ie, hidden in the fine print) which is highly unethical and unreasonable. They did not provide me with the service I paid for, but they did keep the money. This is not "terms and conditions", this is theft.

Hideous service. Avoid at all costs.

I made a reservation with Avis for a one way rental in Florida
Thank you RYAN, your car has been reserved.
CONFIRMATION NUMBER
09946869US2

My credit card company called to say they tacked on .27 cents per mile and we were never notified of this at the counter when picking up the vehicle. It is in small print and that is wrong, I could have gotten a vehicle for just a little more without the fanfare and the deceptive nature of not letting me know that we would be charged for the mileage. Thank you, will never rent from Avis Budget again

The service has been horrible. There are lines out the door and down the parking lot. It smells of body odor with the air inside the rental store and the air conditioner is not working. This has been the worst service I honestly have ever had. I won't even get into how long it took us to get one of your Avis busses to stop for us. I would like to submit my pictures of this situation but I do not see an option.
matthew and Kimberlee Tringali
[protected]