Back In The Saddle’s earns a 1.1-star rating from 32 reviews, showing that the majority of equestrian enthusiasts are dissatisfied with their apparel and gear.
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They twice sent me wrong order
I bought sleepwear from the company www.backinthesaddle.com. I ordered size M, but they delivered the size L. Of course it was large for me, and I wanted to change the order. I returned the sleepwear back, but these jerks again sent me wrong sleepwear. At this time, they sent me wrong design. I asked to return money back. I returned the order, but they still haven’t paid me. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.
Seller took money for the order and stopped to communicate
I bought blouse and jacket from www.backinthesaddle.com, and the seller stated that his production was authentic and good-quality. He replied to all my emails, but after I ordered and paid for it, the seller didn’t provide any confirmation info as well as he stopped to reply. I sent multiple emails, but no response. I have no idea what to do now. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.
false advertising
Back in The Saddle sent me an email offering a 15% discount until December 5. I placed an order on December 4 for $42.89. All through the ordering process I kept waiting for the discount to show up. It never did. Within MINUTES of placing the order, I contacted Customer Service via email, inquiring about the absence of the 15% discount and telling them to cancel the order if they did not intend to honor their promise.
THIRTY-NINE MINUTES LATER, totally ignoring my request, they emailed an "Order Confirmation". I responded by telling them NOT TO SHIP the order if the total remained at $42.89.
On December 6, I received a "Shipping Confirmation". I emailed this company four times trying to cancel this order. They continued to ignore my pleas. Their "Customer" Service is non-existent ... incompetent and dishonest.
Please do not purchase anything from this online retailer.
I purchased a couple of items for a niece of mine who loves horses. Since then, I have been charged monthly for a VIP membership which I never signed up for. I was charged $14.95 every month from 1/17/2021 to 1/11/2022. Please help me to recoup the monies I have paid.
I only wanted to order a gift for a family member and now have a recurring charge for a VIP club I neither need nor want. Please cancel immediately.
Placed an order for Christmas on 11/24. One item shipped, called 4 times for info on other items - was guaranteed that everything would ship 12/19. On 12/27 items still haven't shipped. Asked to cancel order, was told they would get it cancelled tomorrow. Wish me luck because so far everything has been incompetence and outright lies.
I agree with your comments...I tried many times to cancel an order by e-mail, but was ignored completely. The item was shipped anyway, and when I called, I was told to write "refused" on the package, which I did, and mailed it back. A month later, still no credit on my account. I called and asked when I would be credited, and they said to give it a little more time. I gave it another month...still no credit. I just called again, and I was told I'd be credited within 72 hours. I'm waiting to see what, if anything, happens.
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About Back In The Saddle
The website features an extensive collection of products, including apparel, jewelry, home decor, and gifts, all designed with a horse lover's passion in mind. The products are carefully curated to ensure that they meet the highest standards of quality and style, making them perfect for anyone who loves horses.
One of the things that sets BackInTheSaddle apart from other equestrian retailers is its commitment to customer satisfaction. The company offers a 100% satisfaction guarantee on all of its products, ensuring that customers can shop with confidence. Additionally, the website is easy to navigate, making it simple for customers to find the products they need and place their orders quickly and easily.
BackInTheSaddle also offers a variety of resources for horse lovers, including informative articles and tips on horse care, riding, and training. The company's blog is a great resource for anyone who wants to learn more about horses and the equestrian lifestyle.
Overall, BackInTheSaddle is a top-notch online retailer that offers high-quality products, excellent customer service, and a wealth of resources for horse lovers. Whether you're a seasoned rider or just starting out, this website is a must-visit for anyone who loves horses.
Overview of Back In The Saddle complaint handling
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Back In The Saddle Contacts
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Back In The Saddle phone numbers+1 (877) 756-5068+1 (877) 756-5068Click up if you have successfully reached Back In The Saddle by calling +1 (877) 756-5068 phone number 0 0 users reported that they have successfully reached Back In The Saddle by calling +1 (877) 756-5068 phone number Click down if you have unsuccessfully reached Back In The Saddle by calling +1 (877) 756-5068 phone number 0 0 users reported that they have UNsuccessfully reached Back In The Saddle by calling +1 (877) 756-5068 phone numberCustomer Service+1 (800) 865-2478+1 (800) 865-2478Click up if you have successfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number 0 0 users reported that they have successfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number Click down if you have unsuccessfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number 0 0 users reported that they have UNsuccessfully reached Back In The Saddle by calling +1 (800) 865-2478 phone numberOrders+1 (800) 865-2478+1 (800) 865-2478Click up if you have successfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number 0 0 users reported that they have successfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number Click down if you have unsuccessfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number 0 0 users reported that they have UNsuccessfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number
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Back In The Saddle addressP.O. Box 3336, Chelmsford, Massachusetts, 01824-0936, United States
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Back In The Saddle social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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