Back In The Saddle
Reviews and Complaints

So, I was browsing the internet and stumbled upon BackInTheSaddle website. I was looking for a nice racing horse embroidered cap and I found one on their site. I was so excited to order it and paid thirty dollars including shipping. However, when the cap arrived, I was disappointed to see that it was not in a box but in a plastic bag all wrinkled. It was the poorest quality cap I have ever seen. There was no backing on the crown like the one on display. I tried it on and looked in the mirror and just started to laugh. How can they sell such garbage? I was so disappointed that I threw it in the garbage can.

I would not recommend buying from this company. They are a joke. I complained to them and they sent me an email saying they were sorry. However, that does not change the fact that they sold me a poor quality product. I was really looking forward to wearing that cap, but now I have to look for another one. I hope that other customers do not have to go through the same experience as me.

I gotta say, I'm not too thrilled with BackInTheSaddle. I mean, I gave them a chance for 3 whole months, but then I noticed they were taking 15.99 out of my account every month for some "VIP program" that I never even signed up for! Can you believe that? I had to call them up and give them a piece of my mind, but they did eventually give me my money back. But still, it's the principle of the thing. How can I trust a company that pulls that kind of sneaky stuff?

And don't even get me started on how long it takes for their stuff to arrive. I mean, I know we're all used to Amazon Prime and everything, but come on. BackInTheSaddle takes forever to get your order to you, and even when they say you can track it, it's always just "in process" until the day it finally shows up. And if you try to call customer service to ask what's going on, they just brush you off like you're some kind of nuisance.

Honestly, there are so many other online stores out there that are way better than BackInTheSaddle. I wouldn't waste my time or money on them again if you paid me.

So, I recently had an experience with BackInTheSaddle and I gotta say, it wasn't all sunshine and rainbows. I ordered a pair of sandals from them and unfortunately, they were too small for me. No biggie, right? I figured I'd just return them and get a bigger size. But here's the thing - they don't pay for return shipping, no matter what the reason for the return is.

Now, I don't know about you, but I don't exactly have money to throw around. So when I went to the post office to send the sandals back, I was pretty shocked to find out that it was going to cost me $17.32. That's almost half of what I paid for the sandals in the first place! And let's not forget that I also paid $13.99 for shipping when I originally ordered them.

I tried calling BackInTheSaddle to see if there was anything they could do to help me out, but it was a bit of a nightmare. The first person I talked to could barely speak English, which made it really hard to communicate. Eventually, I asked to speak to a manager and was told that their policy is to not cover return shipping for any reason.

Honestly, I was pretty disappointed with the whole experience. It just doesn't seem worth it to buy from them if you're not 100% sure that you're going to keep what you order. So if you're thinking about shopping with BackInTheSaddle, I'd say it's probably best to stay away.

I gotta say, I had a pretty rough experience with BackInTheSaddle. I ordered a bunch of stuff for Christmas, like 2/3 of my list, and it took them forever to get it to me. They messed up my credit card info and didn't even bother to let me know. I had to call them myself two weeks later just to find out what was going on. I told them I needed the stuff before Christmas or I was gonna cancel the order, and they promised me they'd expedite it with FedEx and I'd get it in 3-5 days. But let me tell you, that was a load of bull. I got a notification from FedEx, but it took over 6 weeks for the package to actually show up - and that was AFTER Christmas. I finally called FedEx myself and they told me that BackInTheSaddle had shipped it with their slowest service, which is even slower than regular old parcel post. I mean, come on. I've ordered from these guys before and it's always been a little slow, but never this bad. And to make matters worse, they said it would take 6 weeks to get a refund. That's just ridiculous. They totally ruined Christmas for me and my family. I don't think I'll be ordering from them again anytime soon.

I recently made a purchase from BackInTheSaddle for my friend's birthday and Christmas. The website promised to send a confirmation email once my items were shipped. However, after a week of waiting, I still hadn't received any confirmation. I decided to check the website to see what was going on with my order. To my surprise, I found out that one of the items I ordered was backordered. I was disappointed that they didn't inform me about this earlier.

I decided to reach out to their customer service team to inquire about when the item would be back in stock. Unfortunately, I never received a response from them. This left me feeling frustrated and unsure about the status of my order. As a result, I had to attend my friend's birthday party empty-handed, which was embarrassing.

To make matters worse, I still haven't received either of the items I ordered. I decided to send another email to their customer service team, but I'm not sure if they will even bother to respond. This experience has left a bad taste in my mouth, and I don't think I will be ordering from BackInTheSaddle again. I wouldn't recommend them to anyone either. It's disappointing to see a company that doesn't value its customers.

I gotta tell ya, I had a pretty rough experience with BackInTheSaddle. Let me tell you all about it. So, I got this gift from someone and it was one of their "exclusive" products. I was pretty excited to try it out, but unfortunately it just wasn't my cup of tea. So, I thought, no big deal, I'll just exchange it for something else. But when I contacted customer service, they told me I had to get the contact information of the person who gave me the gift in order to do the exchange. Can you believe that? I mean, I don't want to go to the gift giver and tell them I didn't like their gift and want to exchange it. That's just awkward, you know?

And to make matters worse, the exchange would be linked to the gift giver's account, so they could find out! So much for the "unconditional" guarantee, right? I mean, their website says, "IF FOR ANY REASON YOU'RE NOT SATISFIED WITH YOUR PRODUCT, SIMPLY RETURN IT FOR A PROMPT AND COURTEOUS EXCHANGE, CREDIT, OR REFUND OF THE MERCHANDISE PURCHASE PRICE..." But apparently, gifts don't fall under that category. I was pretty disappointed, especially since they have some really great products.

Overall, I would say that BackInTheSaddle has some work to do when it comes to customer service. I understand that they have policies in place, but they should be more flexible when it comes to gifts. I mean, it's not like I'm trying to scam them or anything. I just want to exchange a gift that didn't work out for me. So, if you're thinking about shopping with BackInTheSaddle, just be aware that their customer service might not be up to par.

I gotta say, I'm pretty bummed out about the VIP membership thing on BackInTheSaddle.com. I thought I was signing up for a one-time fee of $14.95 that was just for Back in the Saddle, but turns out it's actually run by some other company that charges $14.95 EVERY MONTH. They give you a free month at first, but then they start racking up charges before you even know what's going on. It's not easy to find the terms of the membership, and it's even harder to cancel it without calling customer service and dealing with all that hassle. I'm really disappointed that Back in the Saddle is associated with this kind of thing, and I'm pretty ticked off that I fell for another one of these membership tricks. Come on, Back in the Saddle, you're better than this! You should take this off your website ASAP.

I gotta say, I'm pretty disappointed with BackInTheSaddle. I mean, come on, in this day and age, how can a company have such terrible customer service and still be in business? It's just not right.

First of all, their order processing time is ridiculous. It takes them 7-10 business days just to process an order, when most companies can do it in 1-2 days. And then, to top it off, they ship via snail mail with US Mail. I mean, seriously? I ordered something on December 4th, and it won't even leave their warehouse until December 17th at the earliest. And then, with shipping time, it probably won't even arrive by Christmas. What a bummer.

To make matters worse, one of the items I ordered is on back order and won't be back in stock for 3-4 weeks. Why do they even show it as in stock when you order it? It's just misleading and frustrating. If I had known, I would have ordered something else.

And don't even get me started on their customer service. The agents barely speak English and only have canned responses. I called in three times to try to get some answers, and I got nowhere. It's just not acceptable.

Now, I will say that I do love the items that BackInTheSaddle offers. But, unfortunately, I will never buy from them again. It's just not worth the hassle and frustration.

How long have you been charging me this membership fee? I never agreed to it. And I can't remember when I last ordered anything from you! It's been a LONG time. So you have been charging me $15.00 a month? I want that money returned! I will start a very public stink over this, I'm sure a lot of people will find this interesting! I am a widow and I have been keeping my head above water after dealing with my husband being on life support for 7 months before he passed away after heart surgery. And now I see I've possibly paid your company almost $200 a year, for NOTHING! How low can you go?

I placed an order on oct.18, 1921 for two items. order number W5512841. I have confirmation of order and after two weeks called to see what was holding up the package. Their automated answering machine kept cutting off before it took my entire order number.Eventually I waited on hold for 20 min. and was told order was waiting for address verification from credit card co. There was no problem with the address & was told would send right out. I needed it for specific date and he assured me, no prob. Two weeks later I called again and had same prob with automated system.Finally another 20 min. and was told the o®der was cancelled.At NO TIME WAS I EVER TOLD OF ANY PROBLEM. THE gifts I need were specific to cowgirl things, therefor need to get order. Called back to talk to manager, again automated system then 20 min waitand the HUNG UP ON ME.

Annette Cooper here regarding an oval horse rug I ordered online was told it was backordered and would receive it in October never came called on numerous times and I am getting the run around because of computer issues for two weeks would like my rug I paid for it and I can't get ahold of anybody please send ASAP you probably lost it when you had computer issues

I have had 4 emails to your customer service department to honor the 15% off that is listed on your web site under the product that I ordered. They continued to ask me to send them a copy to prove it which I did twice and both times they said they did not receive it and did not honor it. In all my years in customer service have I ever have to prove a company distributed promotion. Will not be doing business again with this company.

Just received postcard from Back In The Saddle with a free shipping offer & code. Tried it online - no place to enter code before submitting payment info. Called on the phone, was told by 2 different people they could not process offer over the phone. Sent an email and was told they do not offer any mailed discounts. Sent them back a photo of the postcard I received. Glad I check for complaints at several sources before doing business with them. They will not be getting my money!

My wife purchased items for Christmas gift on Nov 16th, 2018. Back in the Saddle automatically signed her up for a $14.95 monthly fee for there VIP club, The charges start 1 month from the purchase date. We didn't notice the charges until Apr 16th of 2019. 5 months of charges! They probably had a preconfigured checkbox on the order form that my wife did not notice. By the way currently it is not on the order form, I just checked. Or maybe it wasn't there, we don't know now, either way she did not voluntarily signup for this. How many customers are getting ripped off using such practices? They never notify you of the recurring charges, they just hope you don't find it on your credit card statement. Such despicable deception. I can't even imagine anyone signing up for this, it is such a terrible value anyway.

Ordered 3 items for a wedding I was going to attend. Paid for the 2 day shipping - fed-x. Items did not arrive until 5 days later. Complained to customer service - received scripted rhetoric about processing, shipping, business days, etc., etc.. I will never use this company again. Paying the extra $12.00 for shipping 2 day delivery was a waste.
I made a verbal complaint and an e-mail complaint to the company but, they had repeated their "policies" in each answer to my emails. All I wanted was a refund on the 2 day expense but, they refused. They could have even given me a credit on next order, that would have satisfied me but, no budging on a solution to my unhappy evaluation with their company means I wont ever do business there again.

I needed to correct my order and to order some items additionally. I thought it would be easy to do if I talk to someone directly. But they refused to change anything because their system would not accept any kind of changes. The only thing they offered is to cancel my order and place a new one with all the corrections. Ok, I agreed. I asked whether all of the items were in stock, the answer was positive. However, when it came to shipping I learned that some of my items would be missing, because the orders are sent no matter what, they don't send them completed. And it's bad.
I have been waiting for one month for missing items to arrive. Something tells me it will never happen...

Ordered a gift card. Had not received it 3 weeks later. Called customer service who told me they had no way of telling me when or even if the card had been sent because they drop ship and don't track. Just kept saying they take a long time & I should get it soon. Needed it by a certain date so requested a supervisor (on hold 25 minutes to get to one). She gave me the same story. Finally said she would have to have someone check to see if card had been used before we could do anything else. Was supposed to call me back, but never did. Made a third call- same story. Person who is supposed to handle that is always either on break or at lunch (at 9:30 a.m. ?) Requested a refund. Rep said he couldn't do it, would have to give it to the person who handles that, and guess what--- she's at lunch. Still waiting for a confirmation that they are cancelling the order & refunding my money! Stay clear of this company!

I have purchased an item from www.backinthesaddle.com and needed it to be here as soon as possible so I paid some extra money for two day shipping. It was a present for a dear friend of mine and there was not much time left.
Order did not arrive on time and it finally showed up two weeks later. I contacted BackInTheSaddle customer service and asked them to refund the money I paid for quick delivery but they refused and said that wasn't possible. If you decided to order something from this site, do not pay for shipping!

***Beware of this scam if you shop with ***Back in the Saddle!***

My husband had my daughter do some online shopping before Christmas for me from Back in the Saddle. Apparently there was a checkbox or something that she didn't see to uncheck that enrolled us in their VIP program. She even checked out as a guest and didn't set up an account with them. They have been charging our credit card $14.95 per month! They know good and well it is a scam because when I called them there was no argument or anything...just said they are refunding...I will be watching for that refund! They have lost our business!

I submitted a claim for a refund and credit back. The company claimed they received the claim but did not process. They wanted the information they had re-send back to them. That was impossible because they had all of the information. An friend of mine had the same problem with them. In my opinion their refund / credit back is a scheme