Back In The Saddle
Reviews and Complaints

I ordered some personalized mats for my wife from BackInTheSaddle for Christmas. I wanted all three mats to have the same farm name on them. Unfortunately, when the mats arrived, two of them had the wrong name on them. I contacted the company and they were able to replace the mats with the correct name. However, they charged my account for the incorrect mats even after I returned them. It took about a month to get everything sorted out.

Just when I thought everything was resolved, I received an email from BackInTheSaddle in February saying that my order was on the way. I was confused because I didn't place another order. I called the company and they assured me that it was just a mistake and that I wouldn't be charged again. But, to my surprise, I saw a charge from the company on my bank account. I also received an email from FedEx saying that a package was on its way. I had to contact the company again to get a refund.

Overall, I am extremely disappointed with BackInTheSaddle. They made several mistakes with my order and charged me for items that I returned. Their customer service was not helpful and they didn't seem to care about my concerns. I will never do business with them again and I recommend that others avoid this company as well. They are extremely incompetent and not worth the hassle.

I recently made a purchase from BackInTheSaddle and I have to say, I was a bit disappointed with the quality of the items I received. While the catalog had some really cute items, the actual products were just mediocre. For example, I ordered a dress that looked amazing in the catalog, but when I received it, the fabric was cheap rayon and I could tell it would probably shrink after just one wash. Needless to say, I returned it.

However, I did keep the western shirt I ordered, even though the fabric was a stiff, hard-to-iron cotton. It was still cute and I figured I could make it work. The hoodie I ordered was also cute, but unfortunately, the zipper was missing some stitching. Luckily, I was able to fix it myself, so I decided to keep it.

Now, let's talk about the return shipping experience. I used their return shipping label for the first item I returned, but I was disappointed to find out that they deduct $7.95 from your return. On top of that, it took over three weeks for the return to be delivered, and I still haven't seen the credit on my account yet. For the second item I returned, I decided to use USPS First Class Package service with tracking, which only cost me $5. The item arrived at its destination in just five days, which was a huge improvement from my previous experience.

Overall, while the catalog has a lot of cute items, I probably won't be ordering from BackInTheSaddle again. The quality of the items I received was just not up to par, and the return shipping experience was a bit of a hassle. My advice to anyone considering ordering from them would be to avoid using their return package label and instead opt for USPS with tracking.

I recently purchased an eyelet western blouse from BackInTheSaddle.com and I have to say, I was not impressed with their customer service. I called to get an update on the shipping ETA and was met with an automated telephone service that transferred me several times before I finally spoke to a representative.

Unfortunately, I had to speak to three different reps before I was transferred to Tiffany in customer service. She was unable to give me any further information on when my order would ship and refused to transfer me to a supervisor when I asked. Instead, she took the time to explain to me that she had worked there longer than the supervisors and seemed to have a possible promotion resentment problem.

Overall, I was not satisfied with the level of customer service I received. I called to get more information, but was not able to get any more than I had before the call. I feel that BackInTheSaddle.com needs to improve their customer service if they want to keep customers coming back.

This was my first order with the company and it will be my last. It's amazing how one conversation can make a person want to shop elsewhere. I even asked Tiffany to remove my name from their future mailing list. I hope they take this feedback seriously and work to improve their customer service in the future.

So, I gotta tell ya, I had a bit of a rough time with BackInTheSaddle. I ordered a couple of things back in April of 2020, and I thought I was getting a sweet deal with a $30 coupon. But, turns out, that was just a sneaky way for them to sign me up for their VIP club and charge me $14.95 a month. I didn't even realize it until I sent both items back because they didn't work for me.

And get this - they kept charging me for over a year! I mean, I guess I should have read the fine print, but come on, who has time for that? I feel like they totally tricked me into this VIP service that I didn't even want. They ended up charging me $254.00 for it, which is just ridiculous.

I used to ask people to get me gifts from this company for special occasions, but I don't think I'll be doing that anymore. It's just not worth the risk of getting charged for something I didn't sign up for. My husband finally noticed the charges and asked me about it, or else I probably would have kept getting charged indefinitely.

So, moral of the story - be careful what you buy and sign up for on this website (or any other, for that matter). These little swindles can really add up, and it's embarrassing that I didn't catch it sooner. But, hey, we're all human, right? Just be aware and read the fine print, folks.

I am so disappointed with BackInTheSaddle. I ordered a pair of Suffolk boots for my mom's Christmas present back in November, and I still haven't received them. I've called the company multiple times to check on my order, but their answering service is terrible and no one could tell me where my package is. It's been back-ordered over and over again, and I just found out that I won't be getting anything from them.

I'm so upset because I paid $250 for these boots two months early, and now I have nothing to give my mom for Christmas. BackInTheSaddle could have at least called me to let me know that my order wasn't coming, but they didn't. And after hours of being on the phone, I was told that I just wasn't getting anything.

This company has terrible customer service, and I feel like I've been scammed. They should have been more transparent about the status of my order, and they should have let me know that I wouldn't be receiving it. I'm so disappointed that they ruined my Christmas, and I will definitely be leaving bad reviews for them.

Also, I think they should take these boots off the internet so that other people don't get scammed like I did. It's not fair to sell a fake item and take people's money without delivering the product.

I had a really bad experience with BackInTheSaddle. I ordered some Christmas gifts for my nieces on December 8th, but I didn't receive them until January 27th! It was a total nightmare. On December 14th, I got an email saying that my order was on backorder. I called them on December 16th and they told me that it would be ready on December 19th. But when I called them on the 20th, they said that it was still on backorder. I kept calling them every day, but they just kept giving me excuses.

Finally, on January 9th, I got an email saying that my order was ready to be shipped. But I had already waited too long, so I responded to the email on January 10th and canceled the order. I thought that was the end of it, but on January 27th, I got another email saying that my order was in the mail! I was so frustrated. I called them again and Tiffany told me to just reject the package. But when I called my local post office, they said that they couldn't stop the package midstream.

I called BackInTheSaddle again on January 31st and asked to speak to a supervisor, but Walter said that he could handle it. He couldn't. Then I spoke to Nikki, who was really rude and unhelpful. She said that there was no way they could stop the package. I was so angry and upset. But finally, on February 2nd, I spoke to Apostle Peter, who was the only person who seemed to care about what had happened. He said that they would refund me $59.90, but I asked about the shipping and he said that would have to be done on a different transaction. I couldn't believe it.

But two weeks later, I got a refund for both the $59.90 and the $10.49. It was a relief, but I was still so angry about the whole experience. I will never order from BackInTheSaddle or any of Potpourri's magazines again. It was just too much of a hassle and a headache.

I recently made a purchase from BackInTheSaddle.com and I have to say, I was not impressed. I ordered a pair of ladies pajamas and a ladies top, and while they did arrive in about 10 business days and were packaged well, that's about the only positive thing I can say.

Upon opening the box, I was hit with a strong chemical smell coming from the clothing. I washed the items on a gentle cycle with gentle soap in cold water, but the smell persisted. The pajama fabric also had an almost crinkly paper feel to it, which was rough on my skin and not comfortable to wear. The stitching on both items was minimal and looked like it was done quickly to save money in manufacturing.

To make matters worse, the sizing was off. The pajamas ran small while the top ran large. The faux embroidery on the front of the top started to curl after just one wash, and the stitching along the hems was hit and miss.

Overall, I was disappointed with my purchase and wouldn't recommend ordering from this company unless you've seen and touched the product in person. They also keep $8 for returns, which is frustrating. I don't mind paying for quality, but unfortunately, BackInTheSaddle didn't deliver. I'm glad I didn't order the purse I had my eye on as well.

So, I gotta say, I had a bit of a rough time with BackInTheSaddle. Like some others, I tried to order when their website was down, and ended up having to call in my order. The person who answered the phone didn't seem to know what was going on, and I was left feeling pretty unsure about whether my order had actually gone through.

After waiting around for a couple of weeks with no word, I decided to take matters into my own hands and reorder. This time, my order went through and was shipped out pretty quickly. But then, a week later, I noticed that another order had been processed through my bank account. What the heck?

I called up BackInTheSaddle to try and figure out what was going on, and was told that they had started processing new online orders before getting to the ones that had been placed over the phone while their site was down. Not cool, guys. I was told that I would have to wait until the package arrived and then refuse it in order to get my refund. And since they were using FedEx, which is notoriously slow and unreliable, I was looking at a pretty long wait.

To make matters worse, I live in a rural area and don't have anywhere to return or refuse a FedEx shipment. So I had to keep a close eye on the tracking information and make sure I was home when the package arrived. It was a real hassle.

Honestly, I think BackInTheSaddle should have prioritized the phone orders over the new online ones when they got their site back up and running. It's just common sense, you know? And it's not fair that they gave preference to people who were behind me in line just because they happened to be online at the right time. All in all, I'm pretty disappointed with my experience, and I'm not sure I'll be ordering from them again anytime soon.

So, my husband got me some clothes from BackInTheSaddle for Christmas. He ordered 3 shirts, a jacket, and a sweater. I was so excited to get them, but when I opened the package, I only got 2 shirts and the sweater. I was so disappointed that I didn't get the jacket, which was the one thing I really wanted. I waited for a week, but still no jacket. I called the company, but the people who answered the phone didn't know anything about my order. I kept calling back, but each time I got a different person who couldn't help me. Finally, I got someone who gave me the name and number of a person who could help me.

I called her, and she cancelled my original order because it was going to my sister's house, where we had Christmas. She placed a new order for the jacket to be shipped to our address. Finally, I got the jacket that I wanted, but it was a huge disappointment. The sleeves were so long that you couldn't even see my hands, the shoulders hung off about 4 inches, and the bust area was huge. The only part that fit was in the hips. When I looked at the picture of the jacket on the website, the sleeves didn't look that long.

I emailed the person in charge, and she said that sizing varies by different vendors and makers, just like in a store. She said that they have an unconditional return policy, and I could return it for a refund or exchange at any time. I was so frustrated because I had never tried on an item in the store that was so disproportionate in sizing. I feel like the company was negligent in their oversight on sizing, and they should pay for the return shipping and insurance.

Overall, I don't plan to buy from BackInTheSaddle or any of their other companies again. It's too bad because they have some cute stuff, but the hassle of dealing with their customer service and the disappointment of the sizing issues just isn't worth it.

So, I was browsing the internet and stumbled upon BackInTheSaddle website. I was looking for a nice racing horse embroidered cap and I found one on their site. I was so excited to order it and paid thirty dollars including shipping. However, when the cap arrived, I was disappointed to see that it was not in a box but in a plastic bag all wrinkled. It was the poorest quality cap I have ever seen. There was no backing on the crown like the one on display. I tried it on and looked in the mirror and just started to laugh. How can they sell such garbage? I was so disappointed that I threw it in the garbage can.

I would not recommend buying from this company. They are a joke. I complained to them and they sent me an email saying they were sorry. However, that does not change the fact that they sold me a poor quality product. I was really looking forward to wearing that cap, but now I have to look for another one. I hope that other customers do not have to go through the same experience as me.

I gotta say, I'm not too thrilled with BackInTheSaddle. I mean, I gave them a chance for 3 whole months, but then I noticed they were taking 15.99 out of my account every month for some "VIP program" that I never even signed up for! Can you believe that? I had to call them up and give them a piece of my mind, but they did eventually give me my money back. But still, it's the principle of the thing. How can I trust a company that pulls that kind of sneaky stuff?

And don't even get me started on how long it takes for their stuff to arrive. I mean, I know we're all used to Amazon Prime and everything, but come on. BackInTheSaddle takes forever to get your order to you, and even when they say you can track it, it's always just "in process" until the day it finally shows up. And if you try to call customer service to ask what's going on, they just brush you off like you're some kind of nuisance.

Honestly, there are so many other online stores out there that are way better than BackInTheSaddle. I wouldn't waste my time or money on them again if you paid me.

So, I recently had an experience with BackInTheSaddle and I gotta say, it wasn't all sunshine and rainbows. I ordered a pair of sandals from them and unfortunately, they were too small for me. No biggie, right? I figured I'd just return them and get a bigger size. But here's the thing - they don't pay for return shipping, no matter what the reason for the return is.

Now, I don't know about you, but I don't exactly have money to throw around. So when I went to the post office to send the sandals back, I was pretty shocked to find out that it was going to cost me $17.32. That's almost half of what I paid for the sandals in the first place! And let's not forget that I also paid $13.99 for shipping when I originally ordered them.

I tried calling BackInTheSaddle to see if there was anything they could do to help me out, but it was a bit of a nightmare. The first person I talked to could barely speak English, which made it really hard to communicate. Eventually, I asked to speak to a manager and was told that their policy is to not cover return shipping for any reason.

Honestly, I was pretty disappointed with the whole experience. It just doesn't seem worth it to buy from them if you're not 100% sure that you're going to keep what you order. So if you're thinking about shopping with BackInTheSaddle, I'd say it's probably best to stay away.

I gotta say, I had a pretty rough experience with BackInTheSaddle. I ordered a bunch of stuff for Christmas, like 2/3 of my list, and it took them forever to get it to me. They messed up my credit card info and didn't even bother to let me know. I had to call them myself two weeks later just to find out what was going on. I told them I needed the stuff before Christmas or I was gonna cancel the order, and they promised me they'd expedite it with FedEx and I'd get it in 3-5 days. But let me tell you, that was a load of bull. I got a notification from FedEx, but it took over 6 weeks for the package to actually show up - and that was AFTER Christmas. I finally called FedEx myself and they told me that BackInTheSaddle had shipped it with their slowest service, which is even slower than regular old parcel post. I mean, come on. I've ordered from these guys before and it's always been a little slow, but never this bad. And to make matters worse, they said it would take 6 weeks to get a refund. That's just ridiculous. They totally ruined Christmas for me and my family. I don't think I'll be ordering from them again anytime soon.

I recently made a purchase from BackInTheSaddle for my friend's birthday and Christmas. The website promised to send a confirmation email once my items were shipped. However, after a week of waiting, I still hadn't received any confirmation. I decided to check the website to see what was going on with my order. To my surprise, I found out that one of the items I ordered was backordered. I was disappointed that they didn't inform me about this earlier.

I decided to reach out to their customer service team to inquire about when the item would be back in stock. Unfortunately, I never received a response from them. This left me feeling frustrated and unsure about the status of my order. As a result, I had to attend my friend's birthday party empty-handed, which was embarrassing.

To make matters worse, I still haven't received either of the items I ordered. I decided to send another email to their customer service team, but I'm not sure if they will even bother to respond. This experience has left a bad taste in my mouth, and I don't think I will be ordering from BackInTheSaddle again. I wouldn't recommend them to anyone either. It's disappointing to see a company that doesn't value its customers.

I gotta tell ya, I had a pretty rough experience with BackInTheSaddle. Let me tell you all about it. So, I got this gift from someone and it was one of their "exclusive" products. I was pretty excited to try it out, but unfortunately it just wasn't my cup of tea. So, I thought, no big deal, I'll just exchange it for something else. But when I contacted customer service, they told me I had to get the contact information of the person who gave me the gift in order to do the exchange. Can you believe that? I mean, I don't want to go to the gift giver and tell them I didn't like their gift and want to exchange it. That's just awkward, you know?

And to make matters worse, the exchange would be linked to the gift giver's account, so they could find out! So much for the "unconditional" guarantee, right? I mean, their website says, "IF FOR ANY REASON YOU'RE NOT SATISFIED WITH YOUR PRODUCT, SIMPLY RETURN IT FOR A PROMPT AND COURTEOUS EXCHANGE, CREDIT, OR REFUND OF THE MERCHANDISE PURCHASE PRICE..." But apparently, gifts don't fall under that category. I was pretty disappointed, especially since they have some really great products.

Overall, I would say that BackInTheSaddle has some work to do when it comes to customer service. I understand that they have policies in place, but they should be more flexible when it comes to gifts. I mean, it's not like I'm trying to scam them or anything. I just want to exchange a gift that didn't work out for me. So, if you're thinking about shopping with BackInTheSaddle, just be aware that their customer service might not be up to par.

I gotta say, I'm pretty bummed out about the VIP membership thing on BackInTheSaddle.com. I thought I was signing up for a one-time fee of $14.95 that was just for Back in the Saddle, but turns out it's actually run by some other company that charges $14.95 EVERY MONTH. They give you a free month at first, but then they start racking up charges before you even know what's going on. It's not easy to find the terms of the membership, and it's even harder to cancel it without calling customer service and dealing with all that hassle. I'm really disappointed that Back in the Saddle is associated with this kind of thing, and I'm pretty ticked off that I fell for another one of these membership tricks. Come on, Back in the Saddle, you're better than this! You should take this off your website ASAP.

I gotta say, I'm pretty disappointed with BackInTheSaddle. I mean, come on, in this day and age, how can a company have such terrible customer service and still be in business? It's just not right.

First of all, their order processing time is ridiculous. It takes them 7-10 business days just to process an order, when most companies can do it in 1-2 days. And then, to top it off, they ship via snail mail with US Mail. I mean, seriously? I ordered something on December 4th, and it won't even leave their warehouse until December 17th at the earliest. And then, with shipping time, it probably won't even arrive by Christmas. What a bummer.

To make matters worse, one of the items I ordered is on back order and won't be back in stock for 3-4 weeks. Why do they even show it as in stock when you order it? It's just misleading and frustrating. If I had known, I would have ordered something else.

And don't even get me started on their customer service. The agents barely speak English and only have canned responses. I called in three times to try to get some answers, and I got nowhere. It's just not acceptable.

Now, I will say that I do love the items that BackInTheSaddle offers. But, unfortunately, I will never buy from them again. It's just not worth the hassle and frustration.

How long have you been charging me this membership fee? I never agreed to it. And I can't remember when I last ordered anything from you! It's been a LONG time. So you have been charging me $15.00 a month? I want that money returned! I will start a very public stink over this, I'm sure a lot of people will find this interesting! I am a widow and I have been keeping my head above water after dealing with my husband being on life support for 7 months before he passed away after heart surgery. And now I see I've possibly paid your company almost $200 a year, for NOTHING! How low can you go?

I placed an order on oct.18, 1921 for two items. order number W5512841. I have confirmation of order and after two weeks called to see what was holding up the package. Their automated answering machine kept cutting off before it took my entire order number.Eventually I waited on hold for 20 min. and was told order was waiting for address verification from credit card co. There was no problem with the address & was told would send right out. I needed it for specific date and he assured me, no prob. Two weeks later I called again and had same prob with automated system.Finally another 20 min. and was told the o®der was cancelled.At NO TIME WAS I EVER TOLD OF ANY PROBLEM. THE gifts I need were specific to cowgirl things, therefor need to get order. Called back to talk to manager, again automated system then 20 min waitand the HUNG UP ON ME.

Annette Cooper here regarding an oval horse rug I ordered online was told it was backordered and would receive it in October never came called on numerous times and I am getting the run around because of computer issues for two weeks would like my rug I paid for it and I can't get ahold of anybody please send ASAP you probably lost it when you had computer issues

I have had 4 emails to your customer service department to honor the 15% off that is listed on your web site under the product that I ordered. They continued to ask me to send them a copy to prove it which I did twice and both times they said they did not receive it and did not honor it. In all my years in customer service have I ever have to prove a company distributed promotion. Will not be doing business again with this company.

Just received postcard from Back In The Saddle with a free shipping offer & code. Tried it online - no place to enter code before submitting payment info. Called on the phone, was told by 2 different people they could not process offer over the phone. Sent an email and was told they do not offer any mailed discounts. Sent them back a photo of the postcard I received. Glad I check for complaints at several sources before doing business with them. They will not be getting my money!

My wife purchased items for Christmas gift on Nov 16th, 2018. Back in the Saddle automatically signed her up for a $14.95 monthly fee for there VIP club, The charges start 1 month from the purchase date. We didn't notice the charges until Apr 16th of 2019. 5 months of charges! They probably had a preconfigured checkbox on the order form that my wife did not notice. By the way currently it is not on the order form, I just checked. Or maybe it wasn't there, we don't know now, either way she did not voluntarily signup for this. How many customers are getting ripped off using such practices? They never notify you of the recurring charges, they just hope you don't find it on your credit card statement. Such despicable deception. I can't even imagine anyone signing up for this, it is such a terrible value anyway.

Ordered 3 items for a wedding I was going to attend. Paid for the 2 day shipping - fed-x. Items did not arrive until 5 days later. Complained to customer service - received scripted rhetoric about processing, shipping, business days, etc., etc.. I will never use this company again. Paying the extra $12.00 for shipping 2 day delivery was a waste.
I made a verbal complaint and an e-mail complaint to the company but, they had repeated their "policies" in each answer to my emails. All I wanted was a refund on the 2 day expense but, they refused. They could have even given me a credit on next order, that would have satisfied me but, no budging on a solution to my unhappy evaluation with their company means I wont ever do business there again.

I needed to correct my order and to order some items additionally. I thought it would be easy to do if I talk to someone directly. But they refused to change anything because their system would not accept any kind of changes. The only thing they offered is to cancel my order and place a new one with all the corrections. Ok, I agreed. I asked whether all of the items were in stock, the answer was positive. However, when it came to shipping I learned that some of my items would be missing, because the orders are sent no matter what, they don't send them completed. And it's bad.
I have been waiting for one month for missing items to arrive. Something tells me it will never happen...

Ordered a gift card. Had not received it 3 weeks later. Called customer service who told me they had no way of telling me when or even if the card had been sent because they drop ship and don't track. Just kept saying they take a long time & I should get it soon. Needed it by a certain date so requested a supervisor (on hold 25 minutes to get to one). She gave me the same story. Finally said she would have to have someone check to see if card had been used before we could do anything else. Was supposed to call me back, but never did. Made a third call- same story. Person who is supposed to handle that is always either on break or at lunch (at 9:30 a.m. ?) Requested a refund. Rep said he couldn't do it, would have to give it to the person who handles that, and guess what--- she's at lunch. Still waiting for a confirmation that they are cancelling the order & refunding my money! Stay clear of this company!

I have purchased an item from www.backinthesaddle.com and needed it to be here as soon as possible so I paid some extra money for two day shipping. It was a present for a dear friend of mine and there was not much time left.
Order did not arrive on time and it finally showed up two weeks later. I contacted BackInTheSaddle customer service and asked them to refund the money I paid for quick delivery but they refused and said that wasn't possible. If you decided to order something from this site, do not pay for shipping!

***Beware of this scam if you shop with ***Back in the Saddle!***

My husband had my daughter do some online shopping before Christmas for me from Back in the Saddle. Apparently there was a checkbox or something that she didn't see to uncheck that enrolled us in their VIP program. She even checked out as a guest and didn't set up an account with them. They have been charging our credit card $14.95 per month! They know good and well it is a scam because when I called them there was no argument or anything...just said they are refunding...I will be watching for that refund! They have lost our business!

I submitted a claim for a refund and credit back. The company claimed they received the claim but did not process. They wanted the information they had re-send back to them. That was impossible because they had all of the information. An friend of mine had the same problem with them. In my opinion their refund / credit back is a scheme