Badoo’s earns a 4.3-star rating from 1170 reviews, showing that the majority of users are very satisfied with dating experience.
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badoo
This profile is using pictures of my fiancee. We need this removed asap.
https://badoo.com/en/profile/1280313515?uid=1280313515
We found this information via a credit report, and it is clear that the person is using almost 8 pictures to try and pretend they are my fiancee.
Interests are also vaguely familiar but with spatterings of russian alphabet. She's definitely not russion, and isnt a fan of RHCP either so please. Badoo. Do the right thing here.
Replied
badoo premium service
I paid £79.99 for Lifetime Badoo Premium on the 12th of November 2019. See evidence attached. If I try to use the Premium service the App demands that I repeat the payment. I have complained many times via the recommended channel in the App badoo.com/feedback. The only response I got was an Email asking me to rate the quality of their solution. Even...
Replied
badoo app!
There are woman and men who are naked, touching them selves, moaning and doing sexual activities on camera but their lives are still up. You take down my live for "terms & conditions" but I dont be doing anything but sitting in my room talking. Men and fake profiles come inside my live being rude, nasty, vulgar & disgusting! Because I curse at them or tell them a smart remark I get banned? But these white, german, asian, italian & other forign races can stay live and seduce their audience? This is about the 20th time you guys ended my live. The other times I may have been dancing on camera and maybe that isnt allowed (although it was fun clean dancing, not raunchy dancing) you guys still took my page. I have screenshots and video recordings of these women and I have proof of the favortism that you show and give. I dont know who is working behind the scences, but its obvious they have favoritism, theyre racist, theyre hateful, and may be jealous. I sign in with [protected]@gmail.com they take my coins and they never go into my account & they just banned my other profile for no reason.
This will not be the last time you guys here from me! Im sick of the [censored]!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for taking the time to review Badoo based on your experience.
We've looked into your complaints extensively and unfortunately, you have violated our guidelines on multiple occasions, despite a number of warnings.
Please be assured that our complaints and moderation procedure has no relation to any of our users' race or ethnicity. This would indeed be completely unethical and go against everything we stand for as a platform built on inclusivity and honesty.
Your constructive feedback, however, has been noted but unfortunately, the decision to revoke your access to Badoo based on your behaviour is permanent and will not be changed.
You're welcome to raise any further issues with our support team at badoo.com/feedback.
- BadooHelp
Replied
my badoo account was blocked unfairly
I joined Badoo to make new friends and keep meaningful relationship. I was chatting with a guy this afternoon and the next thing Badoo sent me a message that my account has been blocked that i was reported for using it for commercial purpose. pls i am not using it for commercial purpose. pls verify and unblock my account. I have good friends i wont want to lose. Thank you.
You can cantact me via my gmail account ([protected]@gmail.com).
To be honest with you, I don't the rules I violeted, Pls kind screen shot it to me so that I won't have to make the same mistake again. I was chatting with a guy and he was asking me questions and I was answering. And the next thing my account blocked. So please kindly list out the chats that violated the rules so I won't have to make them again. Hoping to hear from you soon.
I joined Badoo to make new friends and keep meaningful relationship. I was chatting with a guy this afternoon and the next a message was sent to me that I am using it for commercial purpose which I don't understand. I don't know who reported me and I am not using it for commercial purpose. You can verify my account and unblock me. I have good friends I don't want to loose. You can contact me via my gmail account (ekpoflorence1@gmail.com).
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for getting back to us so quickly.
Unfortunately, our reporting process is anonymous, in order to protect our user data and privacy, we are unable to release details pertaining to individual complaints or the decision made against your profile.
Rest assured, this decision was checked multiple times by team members and there has been a clear breach of our guidelines. The best advice we can give is to have a read through our guidelines. We are sure that this will help you understand the situation better.
- BadooHelp
Sorry to hear your profile has been blocked on Badoo.
We ask all of our users to follow the same rules which help us to keep Badoo a fun and safe online environment. If you're unsure what our rules are, you can find them here: badoo.com/guidelines.
Blocks can happen when our moderators find that your profile is in violation of these guidelines. Our moderation team thoroughly checks and investigates every complaint made against you before making a decision. We have just double-checked the decision again and have to confirm that you have breached our community guidelines. Any breaches of our guidelines result in an immediate and permanent block from our platform.
Following the investigation, we are unable to unblock your account.
Thank you for understanding.
- BadooHelp
banned account for no reason.
I havent done anything wrong i just dissapointed some gay stalkers that kept bothering me so i told them im hetero and dont want to do anything with them and they reported me and you just ban me and now dont repond to my emails!I want my account back my account is on mail [protected]@gmail.com
im tired of thexe issues get your [censored]ing ban system resolved
Replied
badoo account blocked
It's pretty annoying because I have been a loyal subscriber since about 2014 previously my account was hacked by someone I know and they may have said or did some things on my account to make me look bad but it wasn't me I have had badoo for years and never had any problems until now I didn't know it could lead to badoo blocking me from every attempt to make a new account this was actually my go to dating site please give me my account back !
The complaint has been investigated and resolved to the customer's satisfaction.
If your profile has been blocked, it's because you've breached our Community Guidelines. If you believe that you've been blocked in error, please contact us on badoo.com/feedback.
However, please understand that if your profile is found to have been blocked correctly, our decision is final and your account will remain blocked.
- BadooHelp
social media
I randomly got a notification email saying that my Badoo account had been blocked due to breaking the sites terms and conditions I would like to know how so seeming i have not been on there. As well as the fact that there was no prior time of Badoo contacting me to try and address/resolve any complaint towards my account. The email associated with the account it [protected]@gmail.com
unauthorized charge - badoo premium
Badoo scam
I was charged for badoo premium 2 hours ago. A charge which I did not authorize.
I took it up with badoo and they say I 'instantly recieved the benefits of badoo premium'.
I have not used any of badoo premium services or used any 'benefits' in the few hours it has been active.
Not only have I not used their so-called premium services, they have also cancelled the subscription (a whole 1 month subscription) and are refusing to issue a refund.
I would like a full refund immediately or else I will have no choice but to escalate the matter. I will fight to the end.
Replied
my account was blocked unfairly
This is my account [protected]@gmail.com it was blocked unfairly, can you please investigate and see that was unfairly blocked? I hope that you guys can check my account and be able to get it back to me I will appreciate it so much. If you can send me an email telling me what is wrong with my account to that same email or to let me know that is unblocked that k you [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Unfortunately, the decision to revoke your access to Badoo is correct according to our community guidelines which you agree to follow when registering on Badoo.
Please be informed that this decision has been made in order to ensure that Badoo remains a fun and safe environment for people to connect and date honestly.
We advise referring to our guidelines for further information: badoo.com/guidelines and we also advise removing your personal email address from public display in order to protect your data.
BadooHelp
My account was blocked and I wasn’t told why. This is the 3rd time and when I called some number for assistance the man not only went through the process of supposedly trying to help me he also went through my pictures and began sending messages to my cell phone. I blocked him for doing this now every time I make an account it gets blocked. My profile is basically black so telling me that I have violated is false and if so then prove it because I just found out that if a person doesn’t like you than they can report you and have you blocked with no research or no way to defend yourself. Badoo has not been pleasant for me due to this happening so much and I no longer will use or recommend anyone I know to use badoo. Even the money from my premium was taking. Badoo team is very unprofessional
Hello Essabea!
Sorry to hear your profile has been blocked on Badoo.
Blocks can happen when our moderators find that your profile is in violation of our guidelines. Our moderation team thoroughly checks and investigates every complaint made against you before making a decision.
We ask all of our users to follow the same rules which help us to keep Badoo a fun and safe online environment. If you're unsure what our rules are, you can find them here: badoo.com/guidelines.
However, if you believe your profile has been blocked by mistake, please message us on https://badoo.com/feedback we will double-check this decision for you.
Thank you.
- BadooHelp
services offered by badoo and badoo's way of handling blocked accounts.
Badoo, you are a company by people and for people, when someone reports an accounts on grounds that the user is using your app to market or commercialize something . Please investigate the whole conversation. Because the men that keep reporting my account are those asking me for sex or nudes and or sending nudes to me without my consent and when I tell them that if they are asking for sex from me then they should not be surprised if I ask for money and there, mentioning the word, 'money' or saying I'm looking for a sugar daddy gets my account blocked. Where have I mentioned I'm selling sex? Or I offer sex services? Please investigate my accounts all 3 of them and see if I marketted or sold anything. Don't behave as though you are robots.
Replied
online dating service
I received and email notification that me Paypal account was charged for a lifetime subscription of $159. I contacted Badoo support right way about me not requesting or approve the transaction and they should cancel the subscription and send me a refund. They cancel the subscription immediately but refuse to send me a refund. i cannot afford to pay for that. I need my refund...i will follow this up until my refund is sent...I'm contacting a lawyer about this today...I read other people comment about thesame issues and i believe its time they stop ripping people off.
There was a time they was charging $2 per day for a whole week and i had to email them to cancel it.
I just clearly read this under badoo terms and condition agreement.
Once you have paid for any premium services, you have the right to cancel and be reimbursed for all payments received within 14 days. If you wish to cancel please let us know via Feedback Page. Please note that if you choose to download any of the Content which forms part of any paid for service within the 14 day period, you may lose this right. After the 14 days have expired, the paid for services are non-refundable.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to hear that your experience on Badoo has been so negative. I'd love to speak with you about it and see what we can do to help.
We've sent you a direct message as we need to ask you for some confidential emails in order to investigate your complaint.
Hope to hear from you,
BadooHelp
The same situation. Badoo billed me $25 for the premium account via PayPal without my consent. No prompts, not showing the price, nothing.
I used Badoo website 4 years ago. Paid for the premium via PayPal, used it for a while and then cancelled. Everything is ok.
A day ago installed Badoo app from Google Play. Logged into my account, checked my profile. And - surprise! - instantly got a notification from PayPal. Badoo charged me $25 automatically just when I opened the app. I had a witness that stared at my phone screen right when I installed the app, started browsing it and got billed. So I just know that Badoo did not show me the price, did not ask me to confirm or somehow inform me about an upcoming charge.
taking money without my consent... very naughty and misleading
Ok just spoke to my bank's fraud team and they tell me badoo have been taking money from my bank account fraudulently... Taking £2.09 every few days since AUGUST 2019! How sneaky is badoo?! I how do i go about claiming this back if anyone can help... I will seek to go as far as possible to get my money back and i will also tell my 10, 000 facebook followers never to use your theiving service if i do not get this fixed up. Badoo... Where you at?
Replied
ripped off on the app
This is an OFFICIAL COMPLAINT
I've been scammed for my money by the Badoo app. I only confirmed payment for a 1 month subscription however it has taken multiple payments from me that I was not made aware of! I simply payed for what presented itself as a month subscription then made a few transactions with the credits it gives you, however these did not involve ANY other purchases! I would like a refund as soon as possible please as this is not something I can afford.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to hear you aren't happy with your purchase. However, a subscription will renew until it's cancelled.
An explanation on how a subscriptions work was shown to you at the time of purchase, along with instructions on how to cancel your Badoo premium subscription which are specific to your payment method.
If you're experiencing any issues cancelling your subscription, please message us with your registered email address or phone number and we'll point you in the right direction.
Hope to hear from you soon,
BadooHelp
Replied
unauthorized credit card charges
This app has taken £71.95 out of my account without me hardly using it since the beginning of September 2019.
Unlike other apps which prompt you for payment for services, Badoo will give you premium services without making it obvious it is taking money from you.
The credits automatically top up when you reach under 200 credits, something I didn't sign up for or was conveniently not made aware of.I guess a lot of people will be caught out by this trick.
To make matters worse, the site doesn't really work.Most of the profiles are fake or spam.
The complaint has been investigated and resolved to the customer's satisfaction.
We're sorry to hear that feel we haven't done enough to inform you about your purchases on Badoo. Credits auto top-up is selected during your initial purchase of credits and can be switched off at any time by going to your payment settings. This was explained on the page where you made your initial purchase.
Auto top-up is designed to provide you with a seamless service on Badoo and help you to speed up making purchases, rather than manually entering your payment information if you know you want to top them up again when you've run out. The cost of each service requiring credits is visible throughout Badoo and usually indicated with the credits icon so you can keep track of what you're spending. You can also check your credits balance from your profile at any time if you've lost track.
That said, we have noted your feedback about your experience and the features mentioned and passed this onto the Badoo team for further consideration. We've also asked one of our dedicated team members to reach out to you directly to look into this further with you.
We hope to hear from you soon,
BadooHelp
Replied
badoo
I have recently joined Badoo and have tried to log on and my account has been blocked. I have no idea what I have done as used it for two days for the purpose required I logged on using my email [protected]@gmail.com. It is ridiculous this is the second time I have been blocked for no reason. I know has caused me to be blocked the mother of my child who keeps showing up on my account and I block her not interested in it and have moved on. Please re activate my account so I can find love.
Many thanks
Paul Willson
The complaint has been investigated and resolved to the customer's satisfaction.
Sorry to hear that your access to Badoo was revoked.
If you believe there's been a mistake, please contact our team at badoo.com/feedback and we'll take a second look.
If you're unsure why an account on Badoo may be blocked, please check out our guidelines at badoo.com/guidelines.
Unfortunately, we are unable to provide specific details regarding reports made against your profile in order to protect the identity of users who reported your profile.
Replied
blocked without cause.
Good morning!
When I first made my badoo account I have had a few people harassing me and trying to scam me. When I told the person who was harassing to leave me and that I was going to report them. He got mad and reported my page. I was wonder there was anyways this problem can be fix because although I had some issues with this app I still enjoy being on the app. You can reach me at +[protected] or [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
We've looked into your complaint and we've concluded that your access to Badoo was correctly revoked for violations against our guidelines.
By registering on Badoo, you agree to follow our guidelines to ensure Badoo remains a fun, friendly and safe place for people to connect and date honestly.
If you are unsure why this decision has been made, we invite you to review our guidelines at badoo.com/guidelines
Replied
blocked my account
I was blocked on my account for no explanation as to why and there isn't a human to call or email. Every time I report a issue, I just keep getting the same automatic messages response saying my account has been blocked for these reasons.
Non of which I think are valid to me. I've been using this app for years now and never have I had an issue like this before. It's really frustrating as I can't get back in contact with people I've been talking to.
Sort it out Badoo please.
The complaint has been investigated and resolved to the customer's satisfaction.
We're sorry to hear that your access to Badoo was revoked.
Unfortunately, receiving this response from our team means that your dispute has been reinvestigated and the decision to block your profile for violations made against our guidelines.
If you're unsure about what our guidelines are, you can find them at badoo.com/guidelines.
BadooHelp
Replied
account blocked
I have been using badoo for years now. Suddenly they blocked my account and won't exactly say why. How do I reopen my account? I don't do anything that nobidy else does in there. Why am I being punished? And why after all these years? I haven't met very many people on their site so if they choose not to unblock me, I guess I can't stop them. Though it makes no sense.
The complaint has been investigated and resolved to the customer's satisfaction.
If you believe there's been a mistake, please contact our team at badoo.com/feedback and we'll take a second look.
If you're unsure why an account on Badoo may be blocked, please check out our guidelines at badoo.com/guidelines.
Unfortunately, we are unable to provide specific details regarding reports made against your profile in order to protect the identity of users who reported your profile.
Replied
account blocked for no reason
I was talking to a man and suddenly I got a message saying I was blocked. I had dine something wrong. I know I did not do anything wrong. Now I am going to lose out in a great guy. Thanks for nothing badoo.
Men sent me dick pictures. But I wouldn't send any to them. Why did I get blocked? I need it open my account back up please. What kind of dating app would do that?
The complaint has been investigated and resolved to the customer's satisfaction.
If you believe your profile was blocked incorrectly, please message us with your registered email address or phone number and we'll look into it right away. However, if your profile has been blocked correctly, this decision will be final, so please take a look through our guidelines to ensure you've not broken our rules: badoo.com/guidelines
To reach our team via email: badoo.com/feedback
Facebook: facebook.com/BadooHelp
Twitter: twitter.com/BadooHelp
We hope to hear from you soon,
BadooHelp Team
Replied
sexual harassment
I was being bombarded by somebody's genitalia pictures and when I told him that I wouldn't return the favour he began to get upset. I told him that my pictures are not free, that I don't just give myself away. He reported me. This is how I deal with unsolicited pics. Also the app won't let me use my fb to log in. Says I'm not old enough ? I would like to continue to chat with my new friends please.
The complaint has been investigated and resolved to the customer's satisfaction.
The screenshot you've provided in relation to your complaint appears to be from Facebook.
If your complaint is regarding your Badoo account, please message us with your registered email address or phone number and we'll look into it right away. However, if your profile has been blocked correctly, this decision will be final, so please take a look through our guidelines to ensure you've not broken our rules: badoo.com/guidelines
To reach our team via email: badoo.com/feedback
Facebook: facebook.com/BadooHelp
Twitter: twitter.com/BadooHelp
We hope to hear from you soon,
BadooHelp Team
Badoo Reviews 0
About Badoo
The platform offers a variety of ways to interact with others, including messaging, video chat, and a feature called "Encounters," which allows users to swipe through profiles and express interest in other members. Badoo also incorporates a user verification process to help ensure that profiles are genuine.
One of the key services provided by Badoo is the ability to search for people based on location, interests, age, and other criteria, which can be adjusted to refine the search results. The platform is accessible through both its website and mobile applications, catering to a wide range of users across different devices.
Badoo's user interface is designed to be intuitive and user-friendly, aiming to provide a seamless experience for those looking to connect with new people. The platform also includes privacy controls and safety features to help users manage their online interactions and presence.
While Badoo offers a platform for social discovery and dating, it is up to the individual users to make meaningful connections and use the service responsibly. The company emphasizes the importance of respect and appropriate behavior within the community.
Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.
Overview of Badoo complaint handling
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Badoo Contacts
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Badoo emailsDPO@badoo.com100%Confidence score: 100%
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Badoo addressCity Business Centre 25 Lower Road, London, SE162XB, United Kingdom
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Badoo social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
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