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4.3 10 Reviews 579 Complaints
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Badoo Complaints 579

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7:54 am EDT
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Badoo unauthorized payment

I was charged £69.99 for 'lifetime subscription' to premium features despite the fact that I was attempting to delete my account as I am now in a relationship and therefore have no use for the app I remember being in settings, searching. when I didn't
Where I could delete my account I briefly left the app to reply to a message. I then received an email telling me I had just payed £60 to Badoo!

I have seen many complaints online of this exact same thinghappening to other people citing "unauthorised payments" going as far back as a year ago so why this is an issue not fixed I do not understand

This was a payment I did not authorise whether it be by me accidentally clicking the the upgrade button ( though highly unlikely) or something else there should be a safety measure in place to prevent this from happening, even as small as a confirmation email especially when you're stealing over £60 directly from my account, within minutes I Emailed customer services who have since ignored my emails. What's worse is I have just received ANOTHER email saying I'm now paying a further £120 pounds on top of my £60 pounds? FOR WHAT! what did I just pay £180 (TO AN APP I WAS IN THE PROCESS OF DELETING) for!

The company have refused my refund request through PayPal even though there is normally a 14 day free trial of this service anyway, that I did not receive.

I would like to avoid taking this further and resolve the situation promptly.

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Update by Kareem.R
Oct 09, 2018 3:50 pm EDT

They won't refund it their policy is no refunds, you can ask them and maybe they'll be nice, but they'll likely just say "that's not my problem"

Update by Kareem.R
Oct 06, 2018 9:27 am EDT

Refund recieved

Update by Kareem.R
Oct 06, 2018 9:26 am EDT

Before anyone purchases premium you should know is their terms and conditions state you have the right to refund within 14 however if you purchase premium you lose the right to refund you purchase which is incredibly smart small print I'll give you that, but not good for the consumer. That being said I was refunded and the situation was resolved I'll update my complaint

Update by Kareem.R
Oct 06, 2018 9:23 am EDT

1) I never purchased it in the first place
2) even if I did how can a "lifetime" subscription renew?

The situation has resolved but only after hours of disagreements

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The company was reluctant to refund me. Their refund policy is essentially non existent: you reserve the right to refund as long as you don't purchase anything? Some of the staff do not give a damn about the customer, you just have to roll the dice and hope that you don't get a generic or automated response and an actual person who is reasonable.

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Putu praia
US
Oct 09, 2018 3:26 pm EDT
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i accidentally purchase badoo premium subscription, and tried to cancel it or unsubscribe but found no option...please help

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1:52 pm EDT
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Badoo unauthorised payment 1

please when i checking badoo app accidentally touch badoo premium and then it get activated .when i get a sms fro my bank i pay you 5800 Sri Lanka rupees

just checking the app and just one click premium is activated even even not asking me a permission to pay.also i wonder i bank also send me a sms with a code to get confirm that i really want pay via online bank account but i even didn't get it.its even not listed on google play store subscriptions.PLEASE I DIDN'T WANT THIS PREMIUM MEMBERSHIP..i touch it by accident when i cheeking this app

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12:13 pm EDT
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Badoo badoo refuses to refund my unintentional $69.99 subscription

Last night I came across a notification while using Badoo for the free trial. I decided "why not" and signed up to see what the service has to offer. Not even a full minute later, the app tried asking me if I would like to purchase a full 6 month subscription. While trying to click out of it, I accidentally paid $69.99 for the full subscription. I attempted to complain to Badoo's customer service and received a response stating due to their terms and conditions, I was not eligible for a refund. I replied back stating that my account clearly shows that I had signed up for the free trial moments beforehand. Why on earth would anyone pay $70 for a subscription when they had signed up for a free trial seconds beforehand? After doing some research, I've seen other people issued courtesy refunds for similar experiences. The fact that Badoo is refusing my refund for a justified accident makes me not even want to use this app again in fear that the same thing is going to happen again.

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Update by Aaron0916
Oct 01, 2018 3:23 pm EDT

Thank you for willing to take a look into this. I just followed up with a message to Badoohelp on Facebook. Please let me know if there’s any trouble correlating my Facebook message with this complaint.

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8:39 am EDT
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Badoo online dating service.

I joined badoo on monday the 24th of september 2018. A free dating site where you buy credits.
I purchased £7.99 worth of credits on tuesday the 25th with my bank card.
Today friday the 28th, £69.99 has been withdrawn from my account without authorisation. Supposedly for 6 months subscription at premium rate.
I have emailed the company, but have herd nothing back.
I have read online that this has happened to a number of people.

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5:01 pm EDT
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Badoo badoo app charge from my iban account directly.

I din't provided any IBAN details to the Badoo app and today when I logged in to my bank account I can see they have deducted different denomination amount from my Internet Bank account how can Badoo directly deduct the money from my IBAN account when I have not provided any details to the app this is complete leakage of data that badoo is doing this is really a Data Breach I will take it to more higher authorities as how Badoo can deduct the amount from my Internet banking account when I am not providing any details to them.

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9:53 am EDT
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Badoo I am complaining about my block account

I was block for know just cause, I supposed someone report me but you are suppose to find out what happen before blocking me. A guy ask for my naked picture and because I refuse him he block me. Please I need my account back, I want badoo to please help me get my account unblock. I remember the guy name is Bishop you can check it. I love chatting here to be happy when ever I am sad.

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8:55 am EDT
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Badoo badoo premium

My name is Nitin Kharate I had added the my debit card details for baddo premium and after 14 days ₹ 2160 amount is debited from my account without my permissions. I do not want to this membership. Please deactivate my premium membership and refund my amount to my account. I am deleting my account now. You can check I am not using this account from last 1 month. How could you take money from bank without my prior permissions. Resolved my issue ASAP otherwise I will raise complaint in consumer court for this fraud. Let me know what if you want any details from my side. I had also not select autofill option from Baddo

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Update by Nitinkh
Sep 17, 2018 12:03 pm EDT

Hello Jake,

They are telling me as per terms and condition they are not refunded my amount now I am going to write a article in newspaper as well as in social media I will raise complaint in consumer court. Badoo app is totally fraud app now I am going to wipe out this fraud app from Androide and apple

Update by Nitinkh
Sep 16, 2018 8:59 am EDT

Baddo is fraud app this is cheating this app should be ban. if you added your bank details in this app they take money from your bank directly without your permissions.

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8:35 am EDT

Badoo account blocked

My first account was opened sometime in june with this email address... [protected]@gmail.com at a point I couldn't have access to the account again so I opened another account with my other email ...[protected]@gmail.com only to wake-up and realize that it's been blocked.. Which I don't know the reason why not until recently while I was going through my mails I stumbled upon a message sent by badoo which stated thus...
"Your account has been blocked
Some of our users have reported that you're using Badoo for marketing or commercial purposes. We don't allow this: Badoo is designed to help people make real connections. We have decided to remove you from our platform."
Which is not true. Please kindly look into this and unblock my account .
CRISTABEL

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Ojediran Maria
Ojediran Maria
US
Oct 13, 2018 5:30 am EDT

My name is ojediran Maria from badoo my acct was blocked it says I use it for commercial purposes I don’t know wat dat means pls help me open it I beg u

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9:43 am EDT
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Badoo money taken on my credit card without authorization

Hi,

In July 2017, I downloaded the Badoo app. I used a few weeks and then deleted the app because I didn't like, everything was blocked and I was not going to pay for a dating app. While I used it, I never subscribed to anything and didn't even make an in-app purchase whatsoever.
My Apple account is linked to an old email address so I don't receive the emails associated to this address.
Today, while searching for something else related to Apple in my emails, I found out that Badoo charged me 3, 99 for ''super powers'' - which I NEVER signed for nor approved nor ever deliberately paid once - 55 TIMES in the last year. It's a total of 219$ (without taxes).
I'm sure there is a way for Badoo to see that I was inactive this whole time on the app and I want a full refund of this money - that I, once again, NEVER approved to pay.
Looking forward to hear from Badoo soon.

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6:18 pm EDT
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Badoo social meeting

I am a Volunteer Medical Doctor treating people world wide including all major war zones for no personal financial compensation. My original home is New York City, but I reside in the city of Panama, Republic of Panama for security reasons related to my medical work in war zones. I joined Badoo with hopes of meeting a very nice young lady with long hair. (My fetish is long hair on a women since a child). I am an expert in computer security. I sent an email to Badoo Support, advising them that they were allowing women who were in jail for muder, drug dealers, and all other major crimes to communicate with locals in the city of Panama, from the women's jail. I told them that they need to block these accounts, being that it is not in ones best interest to be communcating with a criminal locked up in jail.

I received an email back from their support, advising me that my account was blocked for life and I should read their guidelines. Badoo owner is Russian and resides in London, England. He even refused to reply back or block criminals. Seems that Panama allows hard core criminals to maintain a Smart Intelligent Cell Telephone in their jail cell. They ask you for money to buy a Mas Movil Card, or other card to use their cell telephone.

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9:08 pm EDT
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Badoo badoo dating site

I was offered a free trial until september 2nd 2018 and was charged for two 49.99 payments on my visa debit card. this is a scam and is theft and i demand a refund of my money. i have cancelled my subscription but i am out twice the amount of your regular premium service instead of a free trial. The unauthgorized transaction took place on August 18th 2018. You can contact me by email at [protected]@hotmail.ca

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Manohara Rai
US
Aug 20, 2018 7:38 pm EDT
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Even I lost two amounts of 49.99 each and I have complained to Badoo. But they just kept quite.

Badoo
Badoo
London, England, Greater London, GB
Aug 23, 2018 9:25 am EDT
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Sorry to hear about this.

In order to look into this further, please contact us on Facebook or Twitter with @BadooHelp and we'll look into this right away.

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11:54 am EDT
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Badoo it took me about 2 hours or about 5 bunk contacts to figure it out!. bad period..

They're scamming people by contacting them (me) with phony profiles... then.. when you've used up "contact credits", they ramp up the luring contact activity.. such as.."Annie has favorited you.. contact her now to see blah blah" + and that's the simplicity of the their scam.. Fortunately, I only paid for a week.. 7 or 8 bucks.. I'd be out for blood if t were more..

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7:31 pm EDT
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Badoo unauthorized recurring payments

Today I was shocked to discover that a one time payment I recently made to Badoo dating site was without my knowledge converted to a WEEKLY! recurring payment. So for a single payment I actually made 4 additional unauthorized payments were added, before I discovered and canceled it. Of course I did not authorize any recurring payments to Badoo.

These payments went through PayPal. I've already reported this issue to PayPal and demanded my money back.

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Update by eliggg
Aug 15, 2018 4:47 am EDT

Hi Manohara,
Both paypal and badoo replied its my fault and they can do nothing to help me...

Update by eliggg
Aug 10, 2018 3:40 pm EDT

1. I did not subscribe to Badoo Premium. I bought a certain amount of credits for a certain amount of money.
2. I did not enter any kind of "billing agreements".
3. I never authorised any kind of "recurring charges".
4. I can not cancel a "billing agreement" I've never signed or agreed to in the first place.
5. Thanks for apologies, but it is not an "inconvenience", it is a fraud.
6. I do have a further question: when will I get my stolen money back?

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Manohara Rai
US
Aug 15, 2018 5:05 am EDT
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Hi Eliggg, sorry to hear that. When did you receive the reply from badoo? I am still waiting for response from Badoo. You must have seen my complaint.

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Manohara Rai
US
Aug 12, 2018 6:44 pm EDT
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Hi Eliggg, What is thestatus of the complaint?

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Manohara Rai
US
Aug 10, 2018 11:03 am EDT
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Yes Dear Hopkin, almost same case with mine.

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11:27 am EDT
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Badoo amount deduction

I had used my PayPal account to pay some amount to be too.i.e. approximate 2 dollars. And while doing the transaction I did not check the box which is meant for saving my PayPal account for future transactions. After completing this single transaction inadvertently I touched the payment option again on the touch screen and automatically money got deducted from my account which is not supposed to be the way as I did not save my account details for future transactions and badoo must have prompted to login to PayPal again. By this 2nd payment without my consent I got furious and I was trying to go back to home page and again inadvertently touched the screen where there was payment option, again not prompting me to login to PayPal.
Immediately I complained to PayPal but same time what ever credit points I got by 2 unwanted transactions also vanished. Now I lost money and list credit points too.

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Update by Manohara Rai
Aug 19, 2018 7:41 am EDT

Already 8 days now and I don't think Badoo will require to conclude this open shut case byb refunding my money.

Update by Manohara Rai
Aug 13, 2018 1:15 pm EDT

Already 4 days after sending a private message to badoo with all the details and requesting my money back, Still no reply from them...

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11:54 pm EDT
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Badoo disgusting men treating me like a [censored]

My phin3 number is [protected] so u can look me up and my email is [protected]@gmail.com I have been blocked off badoo for prot3xting my self I refuse to let any man treat me lik3 a [censored] and send me photos of there p3nis so I won't take it lightly I have reported so many things and nothing gets sorted every time I put a face photo of my self up it gets removed but badoo will let a man put a side profile up pathetic.. 3 verytime I protect my self and get nasty or abuse these men for getting personal with me or dirty badoo reports me and now I'm BLOCKED that iscrediculous and insulting on my b3half

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7:53 pm EDT
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Badoo my blocked account

My old account was blocked due to breaking of the violations I was not aware of. I opened another account with my email [protected]@gmail.com only to wake up and realize it's been blocked. Please open the account back because I have a person I met on the sight whom I want to go and greet today later in the day but his contact information is in the message he sent to me. Please have mercy I promise not to break any rules this time around. Thank you

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4:50 pm EDT

Badoo information act

Today I have just been told badoo is using my information to advertise there site..this has caused me great distress amongst the family and my partner. .I deleted this site over 8 months ago. And haven't been on this site since..I am discusted that they an do this ..this has destroyed any sort of relationship I had left with my partner. ..which I amay furious about .it makes me feel sick to my stomach.

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3:10 pm EDT
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Badoo I paid only for a week and they are charging me on my credit card and other week that I do not signed for it.

The date is 31 of july 2018 that they charged $ 4.00 and I want that charging to stop and and make a final stop to that company Badoo.comdublinirl. I want to annul that site complitly. I am not very happy about that site who take the money from innocent people and then put our, my money in there pocket, so please I hope you can help me to resolve the situation. Thank you, hope ear from you soon. Diane

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12:44 am EDT
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Badoo account block / revoke my badoo

Hello, My name is Kingsley Ekwuruke On badoo I've been blocked on badoo because I was accused of marketing my brands on badoo. Which is not true Please kindly look into this. I have over 800 people messaging me on badoo and there are annoying people on badoo that I block away.
Please kindly look into this for me Thanks
My email is [protected]@gmail.com
Thank you

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Betty 100
US
Aug 08, 2018 7:46 pm EDT
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My new account as being blocked please have mercy. I didn't make it commercial again

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Badoo
London, England, Greater London, GB
Aug 10, 2018 11:28 am EDT
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Replying to comment of Betty 100

Unfortunately, your access to Badoo has been revoked. You will no longer be able to become a member of Badoo due to the violations of our guidelines.

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Betty 100
US
Aug 08, 2018 7:34 pm EDT
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Morning, I never knew baddoo was not a commercial site which made my first account blocked I opened another yesterday and I woke up not to see it blocked . Please have mercy I need to take someone's contact am going to meet today only to realised have been blocked again. Please open it I promise not to make it commercial which I didn't in the new account.

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4:02 pm EDT
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Badoo credit card fraud at badoo.com

I received a text message from my bank in Pakistan dated 30 July 2018 that my card has been used at Badoo.com dated 29th July 2018 (Time difference of UK) for a transaction of 199.99 GBP. I never made that transaction. I have been a victim of Credit Card Fraud and I ask the company to return my transaction immediately. I have already messaged the company at Facebook as well as filled and sent their form

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About Badoo

Screenshot Badoo
Badoo is an online dating platform designed to help people make connections, whether they are looking for a partner, a friend, or just someone to chat with. It operates on a freemium model, where users can sign up and use the service for free, with the option to pay for premium features.

The platform offers a variety of ways to interact with others, including messaging, video chat, and a feature called "Encounters," which allows users to swipe through profiles and express interest in other members. Badoo also incorporates a user verification process to help ensure that profiles are genuine.

One of the key services provided by Badoo is the ability to search for people based on location, interests, age, and other criteria, which can be adjusted to refine the search results. The platform is accessible through both its website and mobile applications, catering to a wide range of users across different devices.

Badoo's user interface is designed to be intuitive and user-friendly, aiming to provide a seamless experience for those looking to connect with new people. The platform also includes privacy controls and safety features to help users manage their online interactions and presence.

While Badoo offers a platform for social discovery and dating, it is up to the individual users to make meaningful connections and use the service responsibly. The company emphasizes the importance of respect and appropriate behavior within the community.
How to file a complaint about Badoo?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

Overview of Badoo complaint handling

Badoo reviews first appeared on Complaints Board on Jun 2, 2010. The latest review Mixed Experiences with Badoo: Proceed with Caution was posted on Mar 6, 2024. The latest complaint Mixed Experiences with Badoo: Proceed with Caution was resolved on Mar 06, 2024. Badoo has an average consumer rating of 4 stars from 1170 reviews. Badoo has resolved 375 complaints.
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