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4.3 10 Reviews 579 Complaints
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Badoo Complaints 579

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9:41 am EDT
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Badoo people

They are allowing people to steal photos my boyfriends photos were stolen along with his name and age and I've contacted them and
Told them that it's not him and they've done nothing about it, what kind of. Company let's orhers steal your pics and pretend to be you? I've even said I'd take it to the police they clearly want me to do that.i want there badoo taken down immediately no other company would allow this I've been with my boyfriend for 4 years and those pics are his from high school when I told
Him that was on there he asked what it was he had no idea what this site is it's not on his phone so someone out there stole his pics and his name and birthday and I'm really angry your company is doing nothing about it

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9:13 am EDT
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Badoo my badoo profile does not work

Hello, I am Ria. 2 days ago I decided to become a badoo future. but my profile does not work. can not deliver my messages. nor can other users see my profile. I have not received any answer from my badoo customer service. my e-mail is [protected]@gmail.com please tell me what's going on. because I can not chat with other users. what happens; in tinder and Facebook I have not encountered a problem

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Update by Riampotsari
Aug 02, 2018 9:06 am EDT

please be easy to get an answer to my problem. as I mention and I'm throwing up the first time I use badoo. how can you tell me that I have made abuses in the past? I would like to cross the information you have because I use badoo for the first time. please let me know

Update by Riampotsari
Jul 30, 2018 1:17 pm EDT

thank you very much for your reply. first time I use badoo. how can you tell me that I have made abuses in the past? I would like to cross the information you have because I use badoo for the first time. please let me know

Update by Riampotsari
Jul 30, 2018 3:27 am EDT

Good morning. my account does not work. is it easy to help me?

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9:13 pm EDT
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Badoo sudden subscription and payment refund

I have uninstalled this app from my phone about a month ago but yesterday ( july 23 2018, around 9:20 PM Philippine time) I was charged PHP 800.00 from my Gcash account (ref no. [protected]) by your company saying that it was for the Social payments that I did not even use. I wish to have an immediate reply from your team regarding this concern sent to my email ([protected]@gmail.com) or sent to me by text ([protected] Globe). I also wish to have a refund as soon as possible

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Update by jan vincent babalcon
Jul 24, 2018 6:30 am EDT

24.07.2018 02:23 you wrote:
I have uninstalled this app from my phone about a month ago but yesterday ( july 23 2018, around 9:20 PM Philippine time) I was charged PHP 800.00 from my Gcash account (ref no. [protected]) by your company saying that it was for the Social payments that I did not even use. I wish to have an immediate reply from your team regarding this concern sent to my email (eternal054@gmail.com) or sent to me by text ([protected] Globe). I also wish to have a refund as soon as possible

24.07.2018 09:21 the Badoo Support Team wrote:
Hello,
Thank you for your email.

You were charged for Badoo Premium because your free trial period has finished. When you signed up for the trial Badoo Premium, you were shown the Terms and Conditions, which state that the subscription will be automatically renewed once your free trial period expires.

As a courtesy, we have now cancelled your subscription so you are not charged again.

Unfortunately, this type of purchase is non-refundable. You can read our Terms and Conditions here: http://badoo.com/terms

Please do let us know if you have any other questions.

24.07.2018 10:40 you wrote:
Then why is it automatically charged without notice from me? i didn't even have a single reminder or a letter or even a simple message of some sort to notify me if i would like to continue the subscription?

24.07.2018 10:41 the Badoo Support Team wrote:
Hello Jan
When you signed up for the trial Badoo Premium, you were shown the Terms and Conditions, which state that the subscription will be automatically renewed once your free trial period expires.

You needed to cancel before the trial period finished, and unfortunately, this type of purchase is non-refundable.

You can read our Terms and Conditions here: http://badoo.com/terms
I apologise for any inconvenience.

24.07.2018 10:49 you wrote:
i was asking why there was no notification prior to this shown on my email, phone or anything at all? It would be alright if you showed even a single word relating to this before the deduction but there isn't even a single word

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8:05 am EDT
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Badoo urgent hacking

please note that i have been desperately trying to contact you via email and on fb my badoo has been hacked as someone stole my phone some months ago and i have been advised by friend on badoo that the hacker has been creating accounts on badoo with my photos also i please request you to check your email [protected]@badoo.com as well as your fb account i have sent you all relative details there together with my email details etc this is becoming highly prejudiciable for me as that person is usurping my identity please do something about this! in your email and on ur fb messenger i have sent all the relative details thank you

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Update by wendymarvel
Jul 23, 2018 1:25 pm EDT

this is i believe the fourth time that im sending a report on the feedback form as you will see thank you. thanks again to do needful please counting on your help on this

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Update by wendymarvel
Jul 23, 2018 11:59 am EDT

i have already reported on badoo feedback please do ur best to solve this issue urgently i am very worried. yes i have been notified by badoo on facebook too kindly do ur best to solve this issie quickly please thanks a lot.

Thanks and Regards

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Anne Barimaho
US
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Dec 14, 2019 12:17 pm EST

To my latest surprise, After been ripped off so many times out of desperation of finding urgent help until my Best friend finally introduced me to a reliable hacker who she said helped in hacking her her husbands social media in order to find out if her husband has been faithful, and he did a perfect job, So i decided to give him a try, He didn't charge me for the job i gave him since then i made him my permanent hacker, his prices are so reasonable and considerate, I'm so thankful that's the reason i choose to recommend him to anyone who needs hacking services, you can contact him whitehats (@) cyber-wizard . com, Just let him know Mrs Anne referred you and make sure you patronize him.

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5:31 am EDT
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Badoo unauthorized credit card charges

Please immediately erase me from this membership service.
Thank you

=
An un-necessary billing sample —

Apple id
[protected]@netvision.net. il
Billed to
Visa... 6749
Jacob itzikowitz
Ben-gamla 41 apt#53
Israel
Hod hasharon, 43573
Isr
Invoice date
17 jul 2018
Order id
Ms5zf70m9f
Document no.
[protected]

App store price

Badoo - the dating app, premium (continuing subscription)
Badoo - the dating app, premium (continuing subscription) (7 day)
Renews 17 jul 2018

Report a problem
Nis 11.90

Badoo - the dating app, premium (continuing subscription)
Badoo - the dating app, premium (continuing subscription) (7 day)
Renews 24 jul 2018

Report a problem
Nis 11.90

Total nis 23.80

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7:38 pm EDT
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Badoo credits bought without my permission

Hello,

Today I checked my paypal account and I saw that 39, 99 euros was taken out of my paypal account. I don't know what it was used for but I saw that Badoo took it out. I did not click on increasing popularity, buying credits or badoo premium. The only thing of 39.99 euros which I see is the refilling of 2750 credits. I currently have 0 credits in my account so this cannot be possible. I think you can also check in your system that I did not actually use any credits except for the initial purchase of 100 credits which was 2 euros. Can you explain to me what exactly happened, and if there is a possibility of a refund.

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Update by Josh1_
Jul 12, 2018 7:39 pm EDT

the badoo e-mail I used is: joshvanderbilt1@gmail.com

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12:54 am EDT
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Badoo premium service

I have been charged twice now for premium service when I did not ask for it. The first time I thought ok, it might be a mistake really... As the customer service insisted I read the terms and conditions and that I agreed to a subscription service. He never mentioned the fact that they have a 14 day refund policy to which I asked for 10 minutes after they took the money from my account. Now again they have taken my money for a second time after I spoke to the first cudtomer service and he confirmed to me that the servoce has been cancelled. Beware this company is fishy. First off, I never subscribed to any service at all so how can there be a reoccuring service added. I want a refund.

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4:48 pm EDT
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Badoo badoo premium

Badoo Premium has been charging me £17.99 per month for the last four months at least with no authorisation, as I have never signed up to Badoo Premium. They bill me through iTunes, which has a continuing payment authority on my credit card as this is compulsory with an AppleID. While I have occasionally bought Badoo credits, I am not interested in the Premium service. I have tried complaining to iTunes but have got nowhere so far.

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2:11 pm EDT
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Badoo badoo premium

Let me share my experience i had with badoo today. I was using badoo on my iphone when the window came up offering me badoo premium. I have closed the widnow but to my surprise the next widnow poped up saying i just purchased life time badoo premium (119pounds) ;O. I was in schock coz i did not agree to that. I've contacted them as soon as possible but all they did was hide behind their no refund policy. After replying to my emails twice then they must decided to just ignore me coz i did not hear from them any more. I understand there may be no refounds if u intentionally buy something but i did not wanted, the website does it for you. Seeing other posts im not the first one to experience this. I may be taking it to the small claims court.
Got all the emails if someone wantsd to see them.
Avoid no matter what.

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10:37 am EDT
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Badoo stolen money by badoo from. my credit card

I signed up for a $29 one month joining fee for premium services and was rudely shocked when I noticed 2 payments on my credit card totalling over $141 I contacted badoo representatives and they said I joined a lifetime premium package and it's not refundable all I did was click on the $29 box and fill. Out credit card details this is theft a scam and I'm. Reporting it to. Police and legal authority

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2:18 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have thousands of guys who liked my profile and pics but a few bad apples find I am trans they get upset that they matched with a tranny. They tell me that I should leave this app because it is for straight men only but I ignore them because they are bald ugly old guys. I have met so many hot straight guys on there looking for girl like me but the bad...

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12:25 am EDT
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Badoo credit and premium

Hello,
After I bought my credit popup the company blocked my account for no reason, they claim it's for commercial issues, but I have violated the terms and conditions, I have not done anything, now I want to refund my credit popup and my premium as well if they
will prohibit me from using my account, it's not ok what's they have done, it's just they took money and then they blocked me, I sent an email and reports to them, no body reply and I contacted a number they say it's contact centre they want to hack my laptop then I disconnected the call

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Update by Sayed Khamis
Jun 21, 2018 10:29 pm EDT

They replied after I was blocked for two days and said they blocked me by mistake, now they open my profile, thank you badoo
Case closed

Update by Sayed Khamis
Jun 21, 2018 6:18 am EDT

I haven't violated the terms and conditions, they just block my account for no reason

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12:47 am EDT
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Badoo deleting a profile

I have an active Badoo account that I try to cancel and I can not. The account is locked on a photo verification screen and does not validate the photo so I can enter the settings and delete it, nor allow me to do anything. I already contacted the support and nothing!

can it be deleted as soon as possible because the help and complaint on the website query do not respond i am very un happy about it and i have sent queries numerous times information is provided in attached documents of link to profile to be deleted

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12:12 am EDT
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Badoo badoo premium

My bank account was debited $10.90 for badoo premium which I didn't authorize and auto top-up has been switched of in my payment settings. I want my money back. It should be refunded. This is just very bad and sad at the same time, giving badoo our personal details doesn't mean we should be exploited. I have read people's complaints about this same issue. Badoo should please refund my money.

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Lancecomwar
US
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Jun 20, 2018 10:50 am EDT

I have also had 80 dollars of my money stolen by this scam against my will and knowledge

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7:41 am EDT
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Badoo credits bought with my permission

Charged my card and would like my money bank in my account...I never ask you guys to store my card tht account...and give the cute option before doing so without the permission...you give the customer the option to retype there card number just in case they miss something they will see it to correct it...you put a continue button... knowing most ppl think continue on a page is to go to next page...I'ma get hold BBB for USA customers...why is America dealing with a Russian on site...when we have trouble you guys and Trump...I have made a complaint with no response as of yet... In ever ever authorized a 39.99 payment...I thought continue was meaning I was going to the next to see other options not for my card to be charged...

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Update by Seneca40
Jun 15, 2018 7:59 am EDT

For all readers I can't edit my complaint...so to let you know it suppose to read credits bought unauthorized...

Update by Seneca40
Jun 15, 2018 7:57 am EDT

Nothing has happened yet...no refund for credit's bought unauthorized

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5:18 am EDT
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Badoo company refusing refund on unauthorised payment

This company can be sumarized in one word - scummy

Lets forget about the fake profiles and all the other stuff that should make you get premium etc.

Lets talk about the payment system.
I am unaware about purchasing anything in this app, yet it had my credit card details (now granted, i might be wrong, but i know for sure that i did not save the details)

The whole payment system is designed around the idea of user buying the most expensive service in error. (I know badoo, dont bother, its designed to make purchases more convenient to the user)

When selecting any premium service, it automaticly selects lifetime premium account for roughly 100 euros with big green button in the middle - proceed. If you click it in mistake, well...say goodbye to your money as the app has one click payment set up .

Requesting an refund is pointless even though consumer has right to a refund of digital service within 14 days of purchase. They claim that as you recieve the benefits of the premium right away, you lose the right to a refund. This would not stand in court and i am starting to think that collective lawsuit is in order as this happens way to often to a lot of people.

Even if this payment was not performed by you, without your presence or consent (somebody gets a hold of your phone for example) this company just ignores it and refuses to refund you anything. I have reported this to their support staff 3 times and it was ignored every single time. This is once again, illegal.

The only way for you to get a refund, is to go to your bank directly and file a refund request, but you can do that only in case that this payment was not done by you as in my case.

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Dave Innit
US
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Jul 05, 2018 2:34 am EDT

I have been a victim of this too.

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1:59 pm EDT
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Badoo badoo payments

So they said that i needed to purchase a 1 dollar pack for 100 credits to speak with somebody, I put my debit card information on that [censored] site and the next thing that I know they took 25 dollars of my account for 6 months of a [censored] service that I don't want and the cucks behind the customer service only reply, is not refundable, how the [censored] is not refundable if i din't pay for that piece of [censored] service

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2:36 am EDT
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Badoo company refusing refund on payment

On June 6th 2018 I was charged 5099 Roubles for 'lifetime subscription' to premium features on the 'Badoo' dating app on my phone. This was a payment I did not wilfully authorise, and it was processed either due to fraudulent activity or through touching the phone by accident while logged into the app. I knew nothing about it until I checked my bank account. It is a payment I simply cannot afford as I am currently off work.

The company insist that they will not honour their 14 day refund policy in this case.

Despite the company normally offering a 14 day free trial of this service anyway, they will still not refund the payment.
I am very upset about this experience.

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Dave Innit
US
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Jul 05, 2018 2:35 am EDT

Same thing happened to me. This is illegal in the UK

P
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Pascalises
NG
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Jun 18, 2018 12:17 am EDT
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I was also charged $10.90 this morning. I switched off auto top-up since March this year and money was deducted again. Badoo is using our personal details without authorization.

F
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friar_tuck
US
Send a message
Jun 13, 2018 1:02 pm EDT

same thing happened to me. I suggest we all complain to paypal or your credit card provider. If enough people complain then surely they will take action against badoo? It is worth a go surely. I have flagged it as an unauthorized transaction on my paypal account and will see what happens anyway.

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Rashad_1
US
Send a message
Jun 07, 2018 7:28 pm EDT

Same thing happened to me yesterday too and they said that the app automatically opens with that option selected and I went ahead and selected to continue and so it's my fault but I didn't agree to really continue it was already selected and they just automatically process the subscription and it told me that it was for 1 99 but I got an email saying that I was $159

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2:35 am EDT

Badoo badoo

Hello I'm confused about why I was blocked in badoo cause I didn't do anything wrong it's just not fair to have people in there that I was going to meet and everything and nothing happened cause I was blocked and now I can't create another badoo cause It doesn't let me use the same phone number that I used last time! My gmail in case so that you guys can give me my account back is [protected]@gmail.com ! Thank you

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7:46 am EDT
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Badoo cancelled subscription and unauthorized payment

I wanted to try a free 14-day period of Badoo Premium and I submitted my payment details with a promise I wouldn't be charged any money and I could cancell subscpription at any time within next 14 day free of charge. I decided do not want Badoo premium, so I cancelled my subscription within the free period and it should have ended on 04.06.2018. I also removed a payment method from my settings. Today, I was shocked to discover that my Badoo Premium was still active and I was charged 1099 Czech crowns for another three months. I contacted customer service and they keep on telling me I didn't cancell my subscription in timne and that my payment cannot be refunded. I simply take it as abuse of my payment details. I request a refund because I simply didn't want Badoo Premium anymore and I cancelled my subscription on time. My account login is [protected]@gmail.com

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About Badoo

Screenshot Badoo
Badoo is an online dating platform designed to help people make connections, whether they are looking for a partner, a friend, or just someone to chat with. It operates on a freemium model, where users can sign up and use the service for free, with the option to pay for premium features.

The platform offers a variety of ways to interact with others, including messaging, video chat, and a feature called "Encounters," which allows users to swipe through profiles and express interest in other members. Badoo also incorporates a user verification process to help ensure that profiles are genuine.

One of the key services provided by Badoo is the ability to search for people based on location, interests, age, and other criteria, which can be adjusted to refine the search results. The platform is accessible through both its website and mobile applications, catering to a wide range of users across different devices.

Badoo's user interface is designed to be intuitive and user-friendly, aiming to provide a seamless experience for those looking to connect with new people. The platform also includes privacy controls and safety features to help users manage their online interactions and presence.

While Badoo offers a platform for social discovery and dating, it is up to the individual users to make meaningful connections and use the service responsibly. The company emphasizes the importance of respect and appropriate behavior within the community.
How to file a complaint about Badoo?

Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

Overview of Badoo complaint handling

Badoo reviews first appeared on Complaints Board on Jun 2, 2010. The latest review Mixed Experiences with Badoo: Proceed with Caution was posted on Mar 6, 2024. The latest complaint Mixed Experiences with Badoo: Proceed with Caution was resolved on Mar 06, 2024. Badoo has an average consumer rating of 4 stars from 1170 reviews. Badoo has resolved 375 complaints.
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Badoo is ranked 1 among 148 companies in the Dating Services category

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