Badoo
Reviews and Complaints

Good evening. despite the fact that it is reported to me that my profile has been unblocked in a previous issue as I attach here https://www.complaintsboard.com/complaints/badoo-trading-blocking-my-profile-for-no-reason-c990007. html # c1903171, I'm still blocked and I do not have access to my account. I tried to sign in to my account a bit ago, and my profile is blocked as you will see on the Photographs that I attach below. what happens to my personal account? and can not I? please allow me the entrance. my e-mail is [protected]@gmail.com

Hello. before I created a new badoo account. right after I was certifying the account, my profile was blocked. this has been happening for many months. I have been trying for a long time to create a new badoo account and you are constantly deleting me. as I was told because some long ago I had posted obscene material. although I do not think I was publishing anything illegal, I apologized many times to several emails without receiving any response. and you for so many months has blocked me from using the application. the fact that I'm transgender does not exclude me from using your app. please allow me to use the application. I ask again for your apologies. the e-mail of my account is [protected]@gmail.com

Hello,
I've made a new account with badoo and probably had it around 3 days, my last account suddenly made me do the facial recognition and I wasn't wearing makeup or anything at the time it did fail me(I complained about this but also got no response). Thus I made a new account. I've not done anything wrong at all but my account was blocked completely. I've verified my account with the facial recognition thing so I don't understand why this has happened. Please could you explain why this has happened and could you unblock my account. My account was linked to my instagram, I verified my phone number. It is obvious I am not a catfish (which is the only reason I can think for my account getting block) as I passed the photo verification. I don't want to have to make yet another account as I was talking to someone I liked on there and I thought that was the whole point of the app. This is very disappointing as I would understand my account being blocked if I was being rude or sending indecent pictures yet none of that has happened. My email is hannahs.[protected]@hotmail.co.uk please contact me that way to tell me how to get this resolved.

Hi Team Badoo

I am writing you in respect of my account that was blocked for reasons unknown to me.

I pay close attention to the rules and do not post any indecent or blurry photos.
I also keep my chats civil as I do not engage in any abusive or sexual chats.

I have been using badoo for years and have never experienced this problem. Even when I used my Gmail to open another account I was still blocked.

Please kindly help me rectify this problem.

Thank you so much
[protected]@yahoo.com

I made a purchase for 100 credits for $2.50 and when checked my banking the next day, I was also charged for the lifetime premium service of 144.99, which I did not authorize or click on. When I contacted customer service I was given there generic reply that all purchase a are non refundable and that I must have clicked on it with their one click method. This is 100% not true or accurate. I understand a nonrefundable purchase and their policy but I did not consent to the lifetime premium purchase or authorize this charge which is why when noticed the next day on my statement, I am seeking this payment be reversed! So far no help from customer service.

I have purchased badoo premium in 2014, just to try. I didn't find it interesting and stopped using this site. I went back to try again four years later. After few days i have been using badoo, my paypal took from my account £119, 99. The same day I contacted badoo on facebook badoo help and they told me that i have set up one click purchase in year 2014 for better experience, when I was buying 3 days premium and my new purchase is not-refundable. Yes i can feel that better experience. I lost £119, 99, because it probably got activated in my pocket or someone hacked me, who knows. Anyway, after talking with pay pal about refund, they contacted my badoo account and badoo cancelled my premium. So on the end of the day, I lost £119, 99 for something i didn't want, I also can't use that service and the best is, it was my last money, since i lost my job. I call this thievery which is set up to rip people off. What I found out is, that if you have someone who add you to theirs favourites and you don't have premium. You can't see them. When you click on picture of that person, you are straight directed to pay for premium, first which is straight selected is lifetime premium for £119, 99, then half year, months and so on, up to three days for few quid, if I'm not mistaken. There is one button for conformation. This is done for purpose, so people by incident, got theirs money stolen. So what can I do? I guess i can just shoot myself. This is seriously the worst dating site I have used.

I wanted to suscribe on 12th March Badoo premium membership just for 1 week. I precise it's on the French website. They charged me 129, 99€ (unlimited version).
No telephone available, no e-mail adress, automatical answers. There is no customer service in this company.
After one complaint, on which I was kindly asking a refund (2 days after the payment). They just refuse despite The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Every consumer has the right of cancellation during 14 days after the day on which the contract is entered into.
I m gonna now make a complaint directly at the police, because it is simply a fraud

I also blocked in badoo and wihtout reason. I use badoo for years and I have no idea why badoo blocked me.
I receives a email that I was disrespecting people and this is not true. It was some evil or envious person who did it. I am a good user and my profile has always been honest. I asked them to give me proof of what they think I did but they did not give it because the evidence does not exist beause I did nothing. I want my account unlocked.
My email: [protected]@gmail.com

I made my account only two days ago and I went to sign in today and was told my account is blocked with a message saying, "Badoo doesn't work if we treat each other badly, and some of our users have reported you for posting inappropriate content." I can guarantee I have not shared anything. I haven't gone against Badoo terms and conditions. Please sir, help me unblock my account nali Kelly ([protected]@gmail.com).

I was extremely distressed when I logged on to my email account to see that I have received an email on 1st March 2018 informing me of a transaction on 'my account' that I have never even set up. I am assuming that someone has fraudulently used my details to set up a fraudulent account!
I can assure you that I am very happily married so have no need for such an account, and we are currently in the process of adopting so this stress and anxiety is the last thing I need at this time. Additionally, the email indicates that this transaction was created using an iPhone/Mac, of which I do not possess.

I have attached a screen shot of the email, and expect this profile to be removed from your site, along with any data relating to myself from your site and database, as it is an offence against the Data Protection Act to hold any information about me that is; incorrect, or hasn't been permitted by me. I also expect any financial transactions to be refunded.

Thank you

I made my account only two days ago and I went to sign in today and was told my account is blocked with a message saying, "Badoo doesn't work if we treat each other badly, and some of our users have reported you for posting inappropriate content." I can guarantee I have not shared anything inappropriate or treated anyone badly. I had a few ask for sexual favors which I would kindly deny if uninterested, but I was never rude or unkind to anyone and i never shared inappropriate pictures with any of them even if they asked. I would really like to get back into my account as this it not fair to me for a false report locking me out my account. Please get back to me soon as I did have people on there i enjoyed talking to and do not wish them to be mad at me. Thank you.

I have been informed by a friend that all of my information and pictures are on your app when I didn't give anyone consent to use my information. Im freaking out, I am in a relationship and seeking employment and do not want myself on this app. There is no contact information for badoo rather than signing up and giving them more information which I do not want to do. If they created this account with my Facebook somehow, that is very unprofessional. I don't know who did this but I need it deleted immediately.

Yes looks like badoo it's doing it again, and paypal is an accomplice in this fraud.

I never intended to subscribe just to buy 100 credits for the value of §1 and the paypal buy now next to that 1§ product when I purchase that 100 credits for 1pound their charge me 1 + 65 when I see that (10 minutes after call paypal and badoo and their refuse refund wtf

Terms state 14 cancel refund... Like the law sated... Badoo say they're automatic enable some bloody superpowers that invalidate the refund...

The funny thing is that paypal replies to say their cant do nothing _:? Wtf they the payment provider to this fraudulent scammers.

Its all gone fraud I will take that to the trading standards

I have recently created profile on badoo around 29-30 Feb 2018, was using profile as per norm has 4 normal pictures, no private pictures. Spoke to less than 60 people and all we didnt have any problems with. I had problem with Activating Badoo premium with my mobile option as it never completed but kept saying please wait attached screen shots as well..

Badoo support kept responding with answers that didn't help, so i kept responding and explained im still not getting any help.

To my surprise i get mail saying there was violation of terms and conditions which i did nothing other than ask for help to be able to activate badoo premium.

is this how service is done by Badoo if you keep asking for help they just block you and move on with life. .. there isn't any customer support at all.

I always liked badoo but im disappointed with their lazy response and no help action. Can you please open my account as i have done nothing you can view my messages, profile pics and let me know what violation have i violated and by doing what this is insane for real..

Please help me asap..

Thank you.

My daughter 15 yr old can u please take her pic off badoo online she to young to have her pic up like that im not providing u with no email u already got my daughter spreaded online this not my first time contactn u and she dont even live in bloomington so that page online is a fake TAKE HER PIC DOWN ASAP PLEASE AND THANKS i dont no who else got this account info but we my family dont no anything but this web period how we found out from a friend that said u no ur daughter pic online

For some reason you deleted my account under the reason that I am underage. My account is linked to my Facebook page. My name is Chris and my Facebook name is Christos Raftopoulos. I demand an explanation and the restoration of my page. I don't understand the reason behind this entire issue as I have since the beginning linked my profile with Facebook. Additionally please inform me as to who reported such thing in order to possibly move legally against him/her and if necessary against your company for not verifying the information before proceeding to any such actions.

I am struggling to get access to my online account since July/August and have tried via my android phone, iPad and even Facebook. I have made several attempts to download the app but with no joy!

I have made attempts to get on help site and have tried various emails but without reply!

However a payment of £11.99 is being taken from my account for account membership of which I can't gain access.

I wish simply to cancel my account & stop money from being taken from my account.

I look forward to hearing from you.

Many thanks

Jane Linney

I found out from a good friend of mine that my name and pictures were being used on your site, I have never used your site, had no idea what Badoo was and what it sold! I am in a relationship, have been for nearly 3 years and this has caused some embarrassment. Friends of mine assumed I was looking for fun outside my relationship, didn't question me about it as they didn't wish to pry.

I have contacted you about this through your main site and have yet to hear from you, I need my profile removing as soon as possible! It's identity theft and fraud.

I have a unauthorized payment on my account. I did not request superpower Services nor did authorize this payment tell me what which is when the amount of $159.99. As soon as I saw that there was a transaction on my PayPal account I did contact by due to request a refund to resolve the situation. They absolutely refuse to assist in this matter and direct me back to the refund policy. The refund policy would only be applicable if I did in fact make this request/service.