Badoo’s earns a 4.3-star rating from 1170 reviews, showing that the majority of users are very satisfied with dating experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
My account has been blocked
卡萨尼
nazir.[protected]@yahoo.com
My account has been blcoked today for the reasons of being rude or abusive behavior. I think there is a misunderstanding on this. I feel like someone wanted me to spoilt her with money for sex and i refused thats why maybe she find that rude to her. Please i need your help.
Desired outcome: I wish and hope my account can be unblocked again.
The complaint has been investigated and resolved to the customer's satisfaction.
Complaints department not dealing with my of my messages
I have been given a yellow card by badoo for bulling message, I responded to a message sent to myself by the user called sash saying"[censored] off and leave me alone your getting very creepy now!"
The man in question started chatting with me in early 2020, we spoke for a couple of weeks on your platform and then I stupidly gave him my number, all was fine and the he just stopped talking, so I deleted everything. Then about 2 months later he started texting again to which I said I wasn't interested and deleted it again, since the I get at least 2 messages a month from him, I blocked his number and he poped up with another phone I blocked it again then he has turned up on various other platforms and 2 years on it is very creepy. So yes I did swear and I reported him but it seems you have decided to protect him. I have now sent 6 messages to badoo to say this and I have had zero response I want my account removed and I'm not willing to accept your "yellow card"
Desired outcome: I want my account fully closed hiding it dosnt work and you still had my picture up, I don't want him to be able to have any form of contacting me.
The complaint has been investigated and resolved to the customer's satisfaction.
accidental payment for badoo premium
I accidentally paid for lifetime Badoo premium instead of one day because I tried to pay for one day premium but payment failed and then I tried again but the page automatically changes to lifetime premium. Id kindly ask you for a refund. It happened on June 26th 2022 at around 20:00 Prague time. Thank you for reading this.
Desired outcome: Refund and cancellation of badoo preimum
Love scam
Hello my name is Cynthia green there is a individual that I met on Badoo and communicate for a min than that is where the scam began. He is furious with me now because I want give him money ..he needs to be stop before he hurt another female. His name is Patrick Gilyard and he is 57 and his location is in the Spring Texas area Houston tex I'm afraid of him because he know where I lives
Desired outcome: He needs to be block because he is using it for scamming women outt of money than dutch them when they don't give him money
The complaint has been investigated and resolved to the customer's satisfaction.
Customer service
Hello
Kindly give me your info and response, I am asking to unblock my Badoo account.
First I am told my Badoo account has been blocked. From my original message included below you can see that I do not promote my social media accounts at any moment. I do not mention anything of the sort. I am looking for a dance partner. The given reason is wrong, I did not try to get anyone to go to a different social media platform. Kindly check my message sent to friends on Badoo: (English and Russian). You can see I am not breaching any Badoo policies.
Then I am told you have decided to permanently block my profile for being in violation of our Guidelines. I read your guidelines, the stated reason is not true and nothing pertinent to my case can be found.
Then I am told to get in touch with your customer support team.
Then I am told I am trying to reply to a thread that is no longer active. Unfortunately, my message hasn't been sent to your customer service team.
With a blocked account and blocked profile of course I cannot contact your bloody [censored]ing idiotic customer service at all to see what miserable deliberations you might foolishly put forward instead of an intelligent response.
*
Feedback, ID [protected]
Feedback, ID [protected]
*
Hello Adriana
I am honestly baffled. I have re-read the Badoo Guidelines.
I still have no idea which guidelines I may have violated?
Can you kindly re-consider?
It seems to be harsh and arbitrary customer service if Badoo does not even tell me why you decide to permanently block my profile.
With my most recent messages on Badoo I tell my contacts that I am looking for a tall training partner for salsa and tango dance.
Pardon me: What is wrong with that?
I train intensively, but I am 2 meters tall. I need to search for a tall training partner of about 178 cm, which is extremely difficult to find.
Believe me!
I would extend an invitation to the city I live in: Krakow, Poland. Neighbouring Ukraine.
Of course, one should get to know each first other on Badoo.
But I cannot train partner-dance online. Dance does not happen on social media. This happens on a dance floor.
Badoo is a dating platform.
Some guys write: "Hey, let's grab a beer today!" - Serious or not, I do not know.
I write: "Hey, I want to train dance!" - That is certainly serious, it is even an arduous discipline.
My original message:
Language is not a problem. I wanted to visit Odessa and had booked a flight, but then the war broke out.
I am looking for somebody to help me find a very tall partner to train tango and salsa dance daily in the evening after work. I am 2 meters, so my partner should be 178 cm tall, or even taller.
I can offer a stay in Krakow, Poland. For 2 to 6 months. I can teach her English and German and French if she is interested. She can teach me better Russian and also Ukrainian.
We must be emotionally and intellectually compatible and have a similar good humour. I am easy to be with. But I need an open, sweet and cheerful girl. She does not need to know tango, she can be a beginner. But she should be sporty and ready to learn.
I am single. I am seriously looking for a wife. But first, I think finding a dance partner is easier. Finding love and full compatibility is a rare blessing.
*
Язык - это не проблема. Я хотел посетить Одессу и забронировал билет, но началась война.
Я ищу кого-нибудь, кто поможет мне найти очень высокого партнера для обучения танго и сальсе ежедневно вечером после работы. Мой рост 2 метра, поэтому мой партнер должен быть 178 см или даже выше.
Я могу предложить проживание в Кракове, Польша. На срок от 2 до 6 месяцев. Я могу научить ее английскому, немецкому и французскому, если она заинтересована. Она может научить меня лучше русскому языку, а также украинскому.
Мы должны быть эмоционально и интеллектуально совместимы и иметь схожий хороший юмор. Со мной легко быть вместе. Но мне нужна открытая, милая и веселая девушка. Ей не обязательно знать танго, она может быть начинающей. Но она должна быть спортивной и готовой учиться.
Я не женат. Я серьезно ищу жену. Но сначала, я думаю, найти партнершу по танцам проще. Найти любовь и полную совместимость - редкое счастье.
Can you kindly re-consider?
I fail to comprehend where you see the difference.
I fail to comprehend where you see the violation.
I fail to comprehend where I may have gone wrong.
Martin Wessels
ul. Kuźnicy Kołłątajowskiej 23e/7
31-234 Krakow, Polska
Mobil: +[protected]
Mail: [protected]@gmail.com
Desired outcome: unblock my account
The complaint has been investigated and resolved to the customer's satisfaction.
My account
My account was blocked and I don’t know why any help
Desired outcome: To recover my account
Badoo service
When I logged in on my Badoo account from Nigeria I was taken Verify your account
I pressed in my number but the code wasn’t sent it
Why what’s wrong
Desired outcome: I need my code to be sent in In order for me to reconnect with my friends on badoo
Badoo took 82.48 usd and blocked profile after 3 days - do not purchase any plan or send any money to them
Summary:
I purchased a premium subscription for 69.99, got charged an extra 12.49 without any reason or my will. Got blocked from Badoo without any reason, no explanation or prof.
Badoo steel from me 82.48 USD - Do not purchase any plans from Badoo.
Detailed explanation:
On 2.5 I purchased a Premium lifetime upgrade for 69.99 USD; I have been using the dating site for 3 days and on 5.5. I got blocked by Badoo - On the screen was written “you were violating the rules. “
I have written an email to Badoo that my account was blocked without any reason and that I purchased a premium lifetime subscription. They replied with some automatic message.
“You have been blocked due to violation of our Guidelines. Due to this, we will not be able to refund the service you have purchased on Badoo.
For more information, please read our Terms and Conditions here: http://badoo.com/terms. “
I complain again that I want to see proof of any violation of rules - Badoo did not answer; they did not reply or provide any proof.
I claimed PayPal and saw that Badoo took an additional 12.49 for some credits that I did not purchase. They just took it as probably Paypal left the open account to them.
They took 82.48 USD for credits and subscription, and after 3 days, Badoo blocked my profile - no reason, no prof.
Desired outcome: Refund for stolen money, prof of violation the rules
Dear Badoo - I have reached to your badoo.com/feedback, and they did not reply to my request. you can see many emails that I have sent to your social media - they do not reply.
I would kindly and for prof, where did I did the violation of our Guidelines?
From my understanding, you can just band any account; this is money; if you are blocking someone's account - you should have a proof for that. It is not fair; it is not responsible. It is not a good way of work.
This is stealing money - fraud from Badoo.
The complaint has been investigated and resolved to the customer's satisfaction.
Badoo Premium service
Good evening from the Uk.
I made a purchase from Badoo dating site for £5.99 on my Credit card. This process was a two stage process and was fair and acceptable.
By pressing the icon on site tab named would you like to see more matches, this is an example but the point is this stage was miss leading on the web site Badoo and immediate payment of £49.99 was taken from my Credit card. I felt the process was not clear and set out in such a way it was misleading and not a clear process and was not clearly priced on the screen that was provided. for excample on Amazon there is always a 2 stage payment process to make sure the customer is happy with a purchase. I would not have made a purchase of nearly £50 had I know it would cost this. Times are hard at the moment and this has caused me dept that will take time to pay. Again I stipulate the first purchase was acceptable. I have contacted Badoo on Messenger Facebook and I await reply. Kind Regards Thomas Hamilton.
The complaint has been investigated and resolved to the customer's satisfaction.
Badoo dating app
I stopped this app because they where costanly taking money out my account I took the app off my device telling them I know longer used their service and since than they are contienuelng taken money could you stop this please, I shouldn't pay for a service I no longer get.
Desired outcome: Money back since sttoping app, plus stop this thieved
Their site
Fake profiles fake verification of me needs removing and it's coursed a break up because of fake account and verification
Desired outcome: Account cancelled and proof it has been removed
Taken from my account 50 pounds, I accept, just 5,99 not 49,99
Hi my name is Daniel Kuzbik I have problem because I last time 12/04/2022 I bought subscribtion for 5.99 and I dont know why badoo taken from my account aswell 49.99 please cancel that and return my money, this is my address email [protected]@o2. pl and phone number message please [protected], address to my accounthttps://badoo.com/profile/0zAhMACTgyNjgyMjc0NgAglO2F_wmWs4eumMHkMnmwcbarf8wAhMFr7EeMPNhhBwk thank you
Desired outcome: return my money to my account 49.99 pounds
The complaint has been investigated and resolved to the customer's satisfaction.
My account
I paid for an online membership yesterday (April 12th 2022) for the app Badoo. After one day of using the app (April 13th 2022) I no longer am able to message others or use the app’s services as it has forcibly changed my age. This is unacceptable and it feels like they stole my money and purposely tampered with my account.
Desired outcome: Fix my account.
My photos were stolen!
Someone contacted my husband recently saying she had a feeling someone had stolen my pictures and faked a profile on Badoo. She send us screenshots of the conversations containing details of our lives, including where we live and where we’re moving to, biggest issue being they know that we have a child. My husband and I have tried contacting Badoo for help but because we haven’t got an account with them, they refuse to help. I want to know who this was! They know where we live ffs! I’ve reported this to the police but yet to hear from them. Is this not important enough for anyone? I have kids and I’m concerned.
Desired outcome: Who this is!
The complaint has been investigated and resolved to the customer's satisfaction.
U guys
I have try multiple times tell you guys u charge for everything I have paid so much on here and that is not fair at all things need to be change on your app stop charging for every chat I can't even talk to anyone on here without costed money
Desired outcome: Fix the problems immediately this big deal to alot people I don't like how u guys charge for everything
Service fee
Just noticed you charged me a $1.99 everyday since february, even after canceling the service, and now you aren't responding to me on any forum. Give me a phone number. Apparently this is too short, so ignore this part.
Desired outcome: I want a complete reimbursement.
I keep getting charged for this and I've never used it
This is fraud.
Desired outcome: Refund
Badoo
My photo is being used in your app and that is not me. My friend saw this profile today and sent it to me. My name is Akvile and I am 17 years old (underage), I don't like seeing pictures of me in dating app.
Desired outcome: I would like that profile deleted.
Chat/ darw
Was robbed at gun point at a first time meet up
Desired outcome: Help me find the individual so I can press charges
Unauthorized payments
I am being charged 18.99 a month for this app and I never upgraded or authorized to be charged. This is the 3rd time this has happened. when I log into the account to cancel this there is no unscribed button, I have tried looking everywhere in the app to cancel.
Badoo Reviews 0
About Badoo
The platform offers a variety of ways to interact with others, including messaging, video chat, and a feature called "Encounters," which allows users to swipe through profiles and express interest in other members. Badoo also incorporates a user verification process to help ensure that profiles are genuine.
One of the key services provided by Badoo is the ability to search for people based on location, interests, age, and other criteria, which can be adjusted to refine the search results. The platform is accessible through both its website and mobile applications, catering to a wide range of users across different devices.
Badoo's user interface is designed to be intuitive and user-friendly, aiming to provide a seamless experience for those looking to connect with new people. The platform also includes privacy controls and safety features to help users manage their online interactions and presence.
While Badoo offers a platform for social discovery and dating, it is up to the individual users to make meaningful connections and use the service responsibly. The company emphasizes the importance of respect and appropriate behavior within the community.
Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.
Overview of Badoo complaint handling
-
Badoo Contacts
-
Badoo emailsDPO@badoo.com100%Confidence score: 100%
-
Badoo addressCity Business Centre 25 Lower Road, London, SE162XB, United Kingdom
-
Badoo social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
Most discussed complaints
Very unhelpful companyRecent comments about Badoo company
Badoo accountOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!