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4.3 10 Reviews 579 Complaints
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Badoo Complaints 579

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M
12:38 am EST

Badoo Blocked for commercial use

My account has been blocked for commercial use which I absolutely dont do its men harassing me because I dont comply or accept their requests and I always block men who do that and you can verify that please return my account

Desired outcome: Unblock account

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6:36 pm EDT
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Badoo Someone made a fake account with my name and pictures

Someone is using my pictures on a fake account and its under my name I only realised she i seen the bit online that says some people that look like u now I'm not happy with this and would like to know what van be done about it . as it is a fake user that is using my pictures to set up the account and using the name JZ so I don't know how they managed to get my pictures and don't know the procedure to get the account deleted kind regards.

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12:08 pm EDT
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Badoo I was told that I commercially use badoo hence I just have 1 weeks back om badoo I urge the account recovery

It Was Shouted down at 04August 2021 Around 17;00 Pm my. Number [protected]

I urge my account to be revored.Thing Which is making me concern I was online after few hours I'M blocked I've never try to violate terms condition of badoo and never try to missuse my badoo account..my email address follow;[protected]@gmail.com user name was Ayanga..
Yours Faithful
Miss P.A

Desired outcome: Optional

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1:33 am EDT
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Badoo Badoo account(Jay)

Hi I'm Jay.
I am a monthly paid user that half a month was paid but not used due to the block.

My badoo account was blocked and I have absolutely no idea in what reason you blocked it.
I've never done anything wrong or violated any rules. I don't know who reported me or not. I'm sure it should be a mistake.

Please unblock my account [protected]@gmail.com.

Thank you very much. God bless you!Sincerely;

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3:11 pm EDT
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Badoo Premium account blocked

I bought a premium account on badoo on July 21, 2021 and it was going fine for up till July 26, 2021. Suddenly today my account got blocked? WTF? I paid 1500 bucks for the premium account and you did this?

Ok fine, block my account but refund me the money. I dont give a [censored] to badoo anymore.

I will post this on twitter and let everyone knows how you are eating up money from innocent customers.

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4:03 pm EDT
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Badoo Badoo

Account has been blocked for being "abusive" and "rude" when all I have done is be cheeky and flirty. As someone who has achieved absolutely nothing on your site for over a year, I'm disappointed that you've continued to fail your users and prove yourself to be useful. So I'm asking you to provide the exact message in question that was so offensive

Desired outcome: Account unlocked

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7:29 am EDT
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Badoo unfairly blocking my account

Dear badoo team

Complaint against badoo for unfairly blocking my account

My account has been blocked but I didn't do anything wrong and I was always following the rules.

I want to appeal against the unfair decision of blocking my account as this decision is completely unfair and biased and not based on any valid reason.
Its also unfair to block me and leaving the other account who reported me unblocked as he also was talking in the same language and made a fake report against me
Badoo also did not investigate my complaint and did not give me any result of it and just ignore it and I am not happy by that

If I don't receive a satisfactory result then I want to escalate this case further more to the legal ombudsman for such platforms and I want badoo to send me the name or the contact of legal ombudsman as I want tot escalate this case furthermore.

Badoo did not give a valid reason why my accou8nt has been blocked, what the reason for blocking my account.

Its discrimination to block my account and leaving the other person who reported me unblocked as I look foreigner and he is white and I want to complaint against badoo for discrimination based on the ethnic group

I want Badoo to provide valid evidence why they blocked my account, as there is no reason to justify such an unfair decision.

Badoo alleged that "Badoo doesn't work if we treat each other badly, and some of our users have reported you for rude or abusive behavior. We have decided to remove you from our platform."

I totally disagree with that as I never been rude, or abusive to anyone, I never treat anyone badly, and I want Badoo to provide evidence of full conversations that support the allegations of being rude or abusive or treating people badly, and I am totally sure that Badoo can't find any of those not true allegations as that never happened and if anyone reported me, then it would not be based on any reasonable evidence

On 21/7/2021 and on my last conversation this happened and this why my account was blocked and this completely unfair.

I was chatting with someone and he expressed to me that he is gay in the conversation he told me that he is top and that has meaning in the gay community that he is active. I told him in return that I am bottom. Until here the conversation was ok. Although all the sexual expression used.

Then I told him as what I remember: "what you looking for".
Then he said that he is "looking for long term relationship".
Then I ask him if he like to meet, then he say yes.
Then I ask him to send a picture of him then he sent his face with chest without a shirt.

So until now we were going with the flow and no problem happened.
Then I ask him if he travel and I told that I live in Manchester.

Of course he knows where he live and he know that Manchester if far from him and it's difficult to travel either from my side or his side and traveling has a cost also.

Then he reply that he live in a city but I forget the name of the city but from his profile he live 40 miles away.

Then he said that he is "unemployed".

People usually said that they are unemployed usually when they need money or looking for someone to spend money on them and a way of expressing the need of money.

Then he ask me: "Do you travel".

Then I told him that I use public transport and I am unemployed too and it's difficult to travel.

He reported me, and he just done that to revenge when he see no money benefit is coming from me as I told him that I use public transport and I am unemployed too.

At the end both of us we were using the same language and I was not rude to him at all as he also mentioned that he top and he gay and his position is top.

Trust me if I told him that I will travel to him or give him money to buy ticket to visit me then he would not reported me.

Blocking my account this way would be unfair to me as the guy reported me just to revenge as he did not expect any money return from me and we both far from each others (around 40 moles on badoo's measures)

Both of us were using the same language, same expression, same meaning, maybe not exactly the same wording, but everything was the same.

He is the one who should be blocked not me as he set me up as the conversation was equal in the sexual expressions and the language, is not he did not see any money expectation from me and I am far from him this why he reported me. The report that was send against me is malicious report and is not based on any valid reason

Badoo counted me on the wording not on the meaning; as from the context of the conversation on 21/7/2021, both of us (me and the last person chatted with me who reported me before my account get blocked) we used the same language so my account should not be blocked on 21/7/2021

I would be much appreciated if badoo review my last conversation and make fair decision by reactivating my account

Please I want Badoo to activate my account

Best regards

Sami
23/07/2021

Desired outcome: I want Badoo to activate my account

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Update by Sami7502
Jul 26, 2021 9:21 am EDT

@BadooHelp on what social media platform as there is many social media, also I have been contacted by badoo on email and they send to me that the decision is final
please respect people minds and stop manipulating

I would be much appreciated if you kindly send me the badoo email address

This what I received from badoo on email:

Badoo support
Hello,

Thank you for your response.

Your profile was moderated accordingly by our team.

We cannot share with you the exact reason why your profile has been moderated in order to respect other users' privacy.

Our decision about your profile is irreversible and can't be changed.

We sincerely hope you understand.

We believe that we have resolved your query, so we have closed this thread. If you have any further comments to add, please reply within 48 hours. After that, your thread will be permanently closed.
Kind regards,
John - Badoo Support Team

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Ben P Scott
US
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Jul 24, 2021 4:06 pm EDT

Becoming a very annoying habit recently, what is up with your app these days? The way I am understanding this, I'm not allowed to flirt?

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M
8:54 pm EDT
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Badoo Blocked account

Hi, my account was blocked on badoo I do not know what is the reason and I did not receive any email.

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5:36 pm EDT
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Badoo Your account has been blocked

I didn't do anything wrong that I'm aware of, also to make sure I double checked all the rules on your websites and I can confirm that I didn't do anything wrong.

As a matter of fact, I was helping the badoo community by reporting commercial users whenever I came across them to make it a better place.

This is rally not the right way to treat your users.

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6:11 pm EDT
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Badoo Account blocked

My name is pretty and I am 40 years of age. My badoo account was blocked this evening and I really don't know what is happening. My account is verified and my pictures are all decent and normal. I have not violated badoo rules and regulations, less than 48 hours I joined badoo, my was being blocked.. I just started making new friends and I enjoy using badoo. Please unblocked my badoo account please..

Email address :[protected]@gmail.com

Desired outcome: I can't log in to my badoo account

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9:03 pm EDT
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Badoo My account was wrongfully blocked

It is unfair that you'd block an account with due investigation. I was having a conversation with someone and next thing you blocked my account. Kindly unblock my account as I am sure I did not violate any of your terms and conditions.

Desired outcome: To unblock my account

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6:00 pm EST

Badoo Account

Hello

The complain i have is the following one i try to verified my phone number with badoo account my email account is [protected]@outlook.com and when request my phone number is said is incorrect number. How I can recuperate my account?

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4:27 pm EDT
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Badoo Bumble dating service

You took another $13.99 out of my account on July 9, 2021. I am so fed up with this! I canceled on May 21, 2021 and you are STILL taking money out! You have continually taken out $13.99 on May 28, June 4, 11, 18, 25, July 2, and Jul 9!

I have contacted you many times to resolve this issue. and no there has no been no resolve!

Attached is the cancellation on my Apple iPhone from May 21st!

PLEASE STOP TAKING MY MONEY!

Please refund the money you took from me after May 21, 2021.

I sent you an email last week and you did not respond!

Sam Kwasman
[protected]

Desired outcome: Refund my money

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5:57 am EDT

Badoo Charge

I have been charged for Badoo 13 since April and I have never even heard of it. Please take me off of your subscription. I am not happy that I have paid this much money for something I have never heard of.

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2:28 pm EDT
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Badoo My account has been blocked

Hello Badoo

My name is Stacey Carter I'm a respectful customer.I've always been polite and kind and thoughtful when sending messages.

My e-mail is [protected]@gmail.com

My account has been blocked

I've always been respectful and never used profanity nor have I verbally acted sexual or threatening . I've never been demeaning nor debating . I don't understand why I've been blocked. Please explain why

Respectfully
Stacey carter

Desired outcome: I want my account unblocked please

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9:56 am EDT
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Badoo unlawful ban

I have been banned in badoo for some "user complaints" reasons, so I reached the support to clarify the reasons of ban and reinvestigate the issue if possible. I did not manage to find a certain rule I have broken. The support answer was simply "we checked all, we are sure we ban you and no, we cannot disclose you any information on the reason except it was because of user complaints". It feels like extremely user-unfriendly user support. Probably the worst, i've contacted in my life.

Desired outcome: Review my ban and provide review details and feedback on propper reasoning

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6:20 am EDT

Badoo Account blocked

My account has been blocked, however, the email registered is very old and I can't have access to it, instead to unlock my account, I would like to delete my profile, please, proceed with the deletion of my profile.

[protected]@hotmail.com

Desired outcome: Delete my profile

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9:06 am EDT
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Badoo Not sure!

Hi I've been looking at my bank statements and noticed you're taking money out of my account..I don't have an account with you and didn't even know what you were till just a few moments ago after doing research. I don't know how this started but you need to get me off you're subscription ASAP because I'm not paying for something I've never even heard of!

Desired outcome: Get me out of your system..immediately!!!

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REberle
Columbus oh, US
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Mar 08, 2022 7:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

To: Badoo help: you said to this gentleman: Each report is sent off to our moderators who carefully go through each one to ensure that everyone is blocked correctly. If this was shared with you it is because you were correctly blocked due to a violation of our guidelines. You are very deceitful and disingenuous! If anyone makes a false claim, you don’t even attempt to verify it or ask for proof or look at any conversation! You don’t need to disclose who made a complaint to at least let the victim know what dart was thrown at them. Same thing happened to me 100% false and made up because the lady told me over the phone what she had done to me, making up a story to get me kicked off! She had mental problems because she thought I had rejected her when I had not. I have no respect for your company and have spread the news on social media! I believe I saved many from a bad experience! Wouldn’t be surprised if it was around 1,200-1,400 people! “What you sow, you shall also reap!”

Badoo
Badoo
London, England, Greater London, GB
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Mar 23, 2022 11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of REberle

Hey Reberle,

Sorry to hear this. We only block members who have violated our guidelines.

If you would like us to look into this for you please contact us at @BadooHelp or https://badoo.com/feedback/ and we can see what went wrong.

Every report is sent off to our moderators to ensure that everybody is blocked correctly. Hope you can understand.

-BadooHelp

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12:37 am EDT

Badoo Why you block my badoo account

Hi my name is john I'm 41 years old…why you block my badoo account? Now I need my badoo account so can you unblock my account because I have to talk to someone it's important please do something for me because I'm using badoo for more the 7 years already so I need my account back do something for me please its request from my side and I'm waiting for to open my account ok. Thanks badoo team.

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8:07 pm EDT

Badoo my account block

hello sir
my badoo account you block i dnot know wahat i do mistek
say so sorry next time i m carefully not doing ant mistek
i m so respect fully
so kindly i do requiest please my badoo account do unblock please
my email . [protected]@yahoo.com
please help me
thank badoo teams

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About Badoo

Screenshot Badoo
Badoo is an online dating platform designed to help people make connections, whether they are looking for a partner, a friend, or just someone to chat with. It operates on a freemium model, where users can sign up and use the service for free, with the option to pay for premium features.

The platform offers a variety of ways to interact with others, including messaging, video chat, and a feature called "Encounters," which allows users to swipe through profiles and express interest in other members. Badoo also incorporates a user verification process to help ensure that profiles are genuine.

One of the key services provided by Badoo is the ability to search for people based on location, interests, age, and other criteria, which can be adjusted to refine the search results. The platform is accessible through both its website and mobile applications, catering to a wide range of users across different devices.

Badoo's user interface is designed to be intuitive and user-friendly, aiming to provide a seamless experience for those looking to connect with new people. The platform also includes privacy controls and safety features to help users manage their online interactions and presence.

While Badoo offers a platform for social discovery and dating, it is up to the individual users to make meaningful connections and use the service responsibly. The company emphasizes the importance of respect and appropriate behavior within the community.
How to file a complaint about Badoo?

Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

Overview of Badoo complaint handling

Badoo reviews first appeared on Complaints Board on Jun 2, 2010. The latest review Mixed Experiences with Badoo: Proceed with Caution was posted on Mar 6, 2024. The latest complaint Mixed Experiences with Badoo: Proceed with Caution was resolved on Mar 06, 2024. Badoo has an average consumer rating of 4 stars from 1170 reviews. Badoo has resolved 375 complaints.
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Badoo is ranked 1 among 148 companies in the Dating Services category

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