Baja Fresh
Reviews and Complaints

I had placed an online order specifically requesting and paying for steak burrito ultimo with extra steak. I recurved a burrito with all veggies. I called, and asked to speak to the manager. I explained the situation, yes I was irritated, no I didn’t loose my temper. Still, she actually hung up me. A paying customer. Instead of listening to my complaint.

5.25.21 pm
Ordered 2 Tacos Americano beans rice
2 grilled fish wahoo grilled beans rice

Tacos were so soggy and wet...had to trow all 4 away...

Beans cold
Rice was ok

Salsa we requested...mild
Were given hot brown sauce instead

Attitude of cash register person not nice

What happened to Baja Fresh?
We used to eat there a lot...never experienced such awful service and food

Can we get our money back?
$21.23 or so

Is this false advertising? receipts from every baja fresh thanks you for the visit and encourages you to "come again" by going to their feedback website and get $2.00 off next purchase of $10 or more after filling the survey.

Total lie, when I visit the website it is "no longer taking surveys"

Why print that on the receipt if it's not true. I love baja fresh and my family and I have been going to their restaurants since the early 90's.
It's not the the $2.00 coupon discount it is the principle of it. I'm disappointed.

I bought a steak burrito and shrimp chile lime salad from your restaurant store# 30632. It was an order to take out. When we got home to eat our dinner, my wife was not happy as she found out the burrito barely had any steak in it, just vegetables.
Your food is not cheap, and I have no problem paying for a decent burrito if only i get a fair deal back for what I paid for. Needless to say, my wife barely ate her burrito and we both were not happy. I have attached a copy of my receipt.

I have been a loyal customer for maybe over 15 years, and I hope your service and excellent food doesn't change.

thanks,
Halim Karam

I ordered chicken nachos on their online website, I payed for that. I never got a confirmation number on my email, therefore I called the restaurant to make sure they received my order. The guy that answered the phone said no, that the website was down, and that I wasn't going to get charged for the food. So I decided to go to the restaurant and just order instead, but ofcourse when I was about to pay again the lady said they weren't taking credit cards at the moment so it was cash only, so I never got anything and left. Later that day i saw on my statement from my bank that i got charged for the item. I called the restaurant again the day after which was Saturday and a lady answered the phone and I explained the whole situation and she rudely talking to me made it seem I was lying and she would have to talk to the boss. On monday I called and finally got a hold of a supervisor and he was nice, he said he would call me back for a refund, but first he would find out what happened first. I still haven't gotten a call back and I really don't like to pay for something I didn't get, so I still want my refund.!

I just went to your restaurant in Bras Basah and bought a takeaway burrito and as I sat down to eat it I found a hair in my burrito. I am extremely put off and I cannot eat the rest of my food so my money has also been wasted. This is highly disappointing and I expect more from your establishment. I cannot even return to the restaurant and show them the hair because I am extremely busy and can't travel back there just for that. I wish you could resolve this.

I ordered 50 worth of food and usually we get great service and everything is always right . I got the ensalada salad with extra cheese with cilantro dressing . I got a salad without extra cheese steak and chicken and I only ordered chicken and got cilantro lime dressing instead of cilantro ranch dressing I got all the way home with all the food and found that my salad was wrong and the dressing . I went back about 20 minutes later to have them remake the salad with th right dressing but they claimed that I would have to wait for the chicken to cook . I said forget it I will just get the new dressing and I left. The guy that helped me out was new it took him awhile to take my order . I have enclosed my receipt . If anything I would like my salad replaced with the right dressing . And my Baja steak burrito . We also got the steak Baja burrito and when we tried to eat it it was ice cold so we had to put it in microwave . Certainly not the dinner I was expecting .

On 8/15/2018 at 7:03 Pm. I went into store 078 to Order Dinner, I spoke to a Jose C from the store, I asked him if there was a taco meal with no rice n beans; his response you can get the taco meal with extra rice ( not what i asked) I responded by saying I want 3 tacos no rice and beans. He said well then just get the ala carte then with a bad attitude. I said well if i wanted that i would have just asked for the 3 tacos ala carte you said there was a meal. I ended up ordering 3 tacos 2 carnitas one steak he was rude to me, when i was paying he decided to try to explain why he said what he said stating you feel me and you know what I mean. that he just finished eating he was tired and full ( which i dont care about) but when i went to get the food he looked at me with a rude grin telling to enjoy those tacos like if he did something to my food. I payed almost 40 dollars I received my food cold and my carnitas burnt . not only did i only get 2 tacos not three.. I had such a bad experience with this bad rude person and the food that i will never return to this store that i visited often. I will be calling the store manager as well as corporate. This person shouldn't be working in a customer service environment. pictures of the burnt carnitas and corn they decided to add to my tacos

Order numbers: [protected]. & [protected]. I acknowledge that I made an error on the time with the first order but the second order was not ready at the agreed upon time (2:20pm). After acknowledging my error and pointing out theirs they started on my order. 10 minutes after my arrival the orders were packed up " supposedly ready to go". Once I got to my destination and began to serve my hungry guest I realize we had no cilantro and onions on the tacos for the party platter and the two taquito plates were not assembled as requested. In short was a disaster to serve my guest the dry plan tacos and the incomplete taquito platter ( taquitos thrown together in one box not as requested. I spent a lot of mone and was truly dissatisfied with order. I am not sure if I will return to this location again. And I will not recommend to my family and friends. I decided to write to give restaurant a chance to correct the problem before posting a negative review on yield. Feel free to forward this to the necessary parties to contact me.

While waiting for my order, sitting at table in back, the door leading to entrance to kitchen with window was very visible alcoholic beverage cans. Not suspecting that it is ok for staff to be drinking while working. I took a picture see attached. My teen daughter even noticed the alcholiC beverage and questioned if it was served there. Health dept. Would surely not be ok with this.