Daves Hot Chicken
Reviews and Complaints

Nice spice to it (extra spicy) and their house dressing is great with the sandwich. 2 thumbs up!

Just need Apple Pay integration to make it that much simpler.

This is the absolute best place for breakfast, lunch, and dinner like it is sooooo good! I recommend this place to eat because of the greatness of the hot chicken

We have been to Dave’s hot chicken a few times since opening and every time the customer service is great and super friendly. Chicken and fries are awesome and tender.

Works well enough, the shake order was broken something about selecting ef straw. Also was unable to redeem my free slider through the app had to use the QR code at the store

Overall app and ordering process was smooth. Easy applying of rewards.
Navigation could use some work, sometimes it loops back and forth to select an order location after already selected

It so bomb every time I go it’s like my first time going everything is amazing the new best thing in Arizona but please make one in south Phoenix I promise y’all it would get packed I know so

The app is great overall. I would suggest they make the red border for menu selections bolder. The thin red line is so small it’s easy to miss an accidental selection/omission in a long order.

Dave’s hot chicken is awesome one of the best places to get a good chicken sandwich definitely my favorite and just found out that there’s an app now where you can earn rewards omg so that just made it even better

The food here is delicious - best fast food chicken out there! But the app is pretty lame.

The barcode scanner just plain doesn’t work. One needs to enter the 13-digit barcode by hand.

There is also no way to order fountain drinks in the app.

Love Dave’s hot chicken and am so excited they opened one in Burbank. My only complaint is that the app doesn’t clearly highlight your selections when ordering. I almost didn’t think it was working. When you make your selections it highlights the item in the faintest, thinnest line.

The app does what it needs to do. It’s a little difficult to tell which item you’ve selected on each screen. For accessibility purposes, I think it’d be helpful to make the border around the selected item be thicker/bolder and have a color with a higher contrast than the current dark-red/black.

Cant stop going here, The sliders are sooo delecious and best part is they are Halal. How I wish there were more places like this. But I love this place and love the fact that you can order via an app so by the time you get there its ready for you to pick upand the rewards are just cherry on top.

Been trying to sign up to redeem the free ckn sandwich but the app won't let me sign up or log in.

When I signed up with Apple's option to hide my email, it gives me an error message "Something went wrong Device already shared with maximum number of guests allowed."

And when I try "forget password" nothing.

Emailed them and reached out on Instagram. No response.

You will NOT get the free shake, it doesnt show up til 2 HOURS AFTER signing up, and their shake machines are just like McDonald’s, NEVER WORKING. (Or so they say) and then when you decide to delete your account off the app.. it will tell you error etc.. but want to order something? OH THE APP WORKS JUST FINE NO ERRORS! Surely not a company doing shady things to take advantage!

As of right now the promotion for the “free slider if you download the new app” is just a scam.
There is absolutely no way to redeem this “offer”, there is nothing emailed to you after creating an account, and there is no pop-up in the app itself telling you that you have a promo to apply.
Scam promotion.
I will change the review if this “bug” is fixed, but right now don’t download the app.

I normally order from Dave’s, which is fantastic food, on the web. I downloaded the app because of the free shake offer, and, of course, like many others here there’s no way to redeem that. That’s frustration #1.
Frustration #2 is that when you select a heat level from the menu the red line around the box is so thin it’s difficult to see that you actually selected something (just make the red line bolder guys).
Frustration #3 and this is probably the worst was I made my order and submitted it via Apple Pay and it gave me an oops error and did not show the transaction completed. Fortunately the transaction did go through but I only knew it because I saw the charge in my email.
Navigation is clunky, but mimic the website.
If you like hot chicken, Dave’s is definitely a 5 Star fast food place, but the app needs a lot of work and screw that beaten click

I just placed my first order for a later time at 1:15 PM and I even double checked it was for that time and after I placed the order it said it was for 12:15 PM. I’ll accept possibly my fault but then I tried redeeming the free milkshake for downloading the app and when I went to drinks for my order there were no shakes there so at the checkout I pressed the rewards button and clicked on the free shake and was told the reward isn’t applicable to my order. I tried cancelling my order to change the time to the 1:15 PM I wanted and there is no way to adjust or cancel orders so I tried calling the store and explained to the worker on the phone and he said they will hold it for until later, this is extremely annoying and inconvenient. This app needs a lot of updating and work on to be good and this was so annoying I had to write a review and I’ve never given a review for an app before.

DISCLAIMER: This review is being written towards the app, not the restaurant itself

I was at Dave’s Hot Chicken once while hanging out with a friend and I absolutely loved their food that I knew I had to come back again one day. So today, I tried to order my meal through this app, which when I do, it first gave me an error that the request timed out. I then went to try and order again on the app when this time, I get another error, which was when both attempts of trying to pay on the app appeared into my bank account as a pending charge. So I then tried to call the restaurant location that I was trying to pick up my order from when the employee on the phone says that they don’t even see both orders have went through to their systems! This was when as soon as I have arrived to the restaurant, I would have to show the employee proof that the Dave’s Hot Chicken app had tried to charge me for two orders that didn’t even go through to the restaurant. Since the employees were not able to receive my order, there was nothing they could do and I had to order my meal again and wait longer than planned since it was a walk-in. I could never imagine having a restaurant app that can’t even send orders to the restaurant, but will try to charge your card for the meal anyway. Dave, if you are reading this review, please fix your restaurant app. I love the food at Dave’s, but it would feel disappointing to not have a well-functional app to place orders ahead of time

Lied about getting free shake

they lied about free shake/slider

Doesn’t tell me when my order is ready

it keeps timing out when i submit my order, a useless app

Order doesn’t go through, but it’ll still charge your credit card.

Downloaded it for the free shake but didn’t get one. Other rewards on my account didn’t show up either

The free slider deal didn’t work didn’t even let me sign up because I had too many guests on my phone?

I am red green color blind and this app doesn’t show a distinction for people with color blindness when you select a box choice. Please fix this.