Banfield Pet Hospital’s earns a 2.3-star rating from 529 reviews, showing that the majority of pet owners are somewhat dissatisfied with veterinary care.
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the charge for cancelling a wellness plan even though I never used the new one and care of my pet
I had a diabetic cat that was at banfield for 12yrs in Sewell, NJ. Recently in June and prior to June I asked to have his glucose checked and it was never done. June I took him there for peeing all over my house . Paid extra to have things checked and for some reason they never found an issue which festered so much his abdomen filled with fluid and we had to have him put down in august. I spoke with the billing the day after we put him down and with no compassion they said we need the balance on his plan. I tried to reach the doctor at his hospital but he only comes to that area once in awhile. How is this satifactory. I do not think I need to pay this upgrade when I never used it and the remorse of both customer serice and the hospital was unacceptable.
Desired outcome: no payment of so called balance of upgraded plan that wasn't used. i would like a response
Refund of all payments regarding this case.
I just took my pet cat Celina to Banfield Pet hospital in WinterGarden Florida. They charged me $500 for an exam and some blood work. she was jaundace, her abdomen was extended, was vomiting, diarhea and lethargic. They wanted to charge me another $500 for an Xray but we could not afford it so they send her home with a offer to give her an appettite pill...
Read full review of Banfield Pet HospitalHarmful employee at Banfield Hospital in Longmont, CO
This happened around 10:15 am on 9/16/23 at the Longmont, CO location. When picking up my cats prescription food at new location, Katie at the front desk told me she could not sell me the food since they don’t have an exam on file. Because this is the first I’ve heard of this, and my prescription card FROM BANFIELD does not expire for 3 more months, I told...
Read full review of Banfield Pet HospitalAlmost killing my dog
On August 15th 2023 my dog wasn't feeling well and I been taking my dog there since he was a puppy. He is on the wellness plan. When I took my dog in that day they did a exam they took blood and his fecal. They told me his blood work was fine and his fecal. I got told everything was good. When it wasn't his red blood cells was dropping dramatically. He...
Read full review of Banfield Pet HospitalVet services
I have a Banfield Wellness Plan for my dog Wolf Combs. Called them today to try to get a refill on his emergency medications for his seizures because he’s having active seizures. Called them around 2:30 pm today and was going back and forth with the receptionist until about 4 pm. She said the medication was in stock and that she would ask Dr. Lovelace to...
Read full review of Banfield Pet HospitalWellness plan
Account 5237-[protected]
I am contacting you regarding upgrading my dog wellness plan.To obtain a chest x-ray which revealed he had collapse trachea which was cause by intubation during a dental procedure at this facility. Scruffy passed away July 3,2023. I tried to stop the automatic payment your customer service refuse to cancel the payments and keep sending me emails regarding his up coming appointments.
I am reaching out now with the request that the upgraded insurance account, be closed.This cannot be the public image that you would want tied to your company.
19320 Nordhoff, Northridge Treated by Dr. Del Pino, I
January 27,2023 given Guaifenesin , Hydrocodone given May 30, 2023
May 30,2023 xray for performed, June 1st results showed collapse trachea
My dog was suffering he could'nt bark anymore or even chew bones. Scruffy has been a lost to our entire family.
Desired outcome: I am requesting the automatic payments cease and this account be closed.
Wellness plan
I enrolled two of my dogs in a banfield wellness plan last year. Life happens and I did not take my dogs to another appointment for a while but I continued to receive emails and texts reminding me to schedule another appointment and the perks of my wellness plan for a few months so I did not know anything was wrong with my billing. Fast forward to today when I took my dogs in to get caught up on their vaccinations and the receptionist informed me that I was in collections. I called banfield customer service and was told my very first payment that was billed in october of 2022 did not go through and the bank could not tell them why. She claimed they tried to contact me but the only communication from banfield I ever got was when my dogs appointments should be made. I am being told I owe over $1400. I have already scheduled an appointment with a different vet to get my dogs taken care of. I’m extremely disappointed with this service and how the customer service representative spoke to me today. She said I could make payments and get another wellness plan. Why would I want to after what happened with the last one?
Banfield customer service
IF I COULD CANCEL THIS DAMN SERVICE AND NEVER USE AGAIN I WOULD! Today I was scheduled to have an appointment at the Gainesville Virginia location for my dog. Bear in mind, I had one scheduled yesterday as well and was told I didn't have one, then I got a text today stating that they were sorry I missed my scheduled appointment from yesterday, WTF?!?! I...
Read full review of Banfield Pet HospitalCancellation
My cat passed away, and I'm trying to cancel the Wellness Plan. During my phone call, the Banfield representative says, "The cost to cancel this plan is $465.63". The slogan on their page is "Here for love". What do they love? Money? I didn't see any love for pets and humans. Also, the same representative threatened debt collection if I will not pay in full.
Desired outcome: I want my account canceled and not paying the balance.
Blood test results
On May 13, 2023, we took our dog for our semi annual blood and fecal test to ensure everything was ok. We pay Banfield Hospital a monthly fee and this service was included. We rely heavily on the vet's opinions and each time we ask how are the results showing and each time we were told his results were fine. In fact, the overall results were "good"...
Read full review of Banfield Pet HospitalBanfield customer service at 1725 aversboro rd, garner, nc 27529
Date 7/21/23. Time 1:40 PM to 1:50 PM. I am calling from another Veterinary Hospital in which we share a mutual client. Client told me that he normally goes to Banfield Aversboro Rd, Garner location. I spoke w/ CSC Named "Hal". I was asking for a verbal on mutual client and P. HWT as customer was purchasing prevention. I was told that she could not upload...
Read full review of Banfield Pet HospitalService
I was in route to pick my dog’s medication up. I was caught in traffic so I called. In doing so I kept getting the the we’re closed message meanwhile it’s only about 5:30pm and the clinic is supposed to close at 6:00pm as stated per voicemail and website. So I proceeded to call pets smart where this banfield clinic is located. I spoke with someone and they checked on the situation and informed me they were having issues with the phone and it was ok to call back. I did so and I spoke with a young lady at this point it’s about 5:40pm. I told her that I was in route to pick up my dogs medicine and that I would be there by 6:00(closing time) maybe 6:05 at the latest. However, she told me that the register was already closed and that I would have to come another day. I mentioned that I would be there by 6:00pm and again she told me that she could not help even if I did show up before 6:00pm because as she stated the registers had already been closed. I am partially handicap individual that does not drive at the moment. Meaning I have to inconvenience someone or pay money to get from place to place. So for her to tell me to just come the next day when their not suppose to close for another 15 mins is unprofessional and bad business when I’m paying for ur services.
Cancellation
I have been calling Banfield for two weeks and sitting on the phone for more than an hour at times. I called my local Banfield where I have been taking my dog to for over ten years. They referred me to go in search on the internet because they don't do cancellations there. I informed them that my dog has died and I didn't even receive a "I'm sorry for your...
Read full review of Banfield Pet HospitalThe largo hospital
Good morning, I have been bringing my grand dog Meela to the largo hospital for a very long time. I am sending this email because the system you have in place there is very bad. when you call them the phone rings forever, you have to keep hitting 0 6 or 7 times before someone picks up. Please find a new phone system. its so bad they still have the thanksgiving message on the answering machine. I put in a request for a refill of Meela forever Medicine yet I'm get the run around. it's so bad now that the doctors don't even know the Medicine they prescribed and if your dog doctors not there no other doctor there can help to ok a refill a prescription. I am very upset this is the 2nd month I have gotten the run around on Meela refills. I place that order on the 2nd of July and Meela does not have her medicine yet. I am asking for someone in your organization to please take the time to spend a day with them on surprise visit or call and see how you do on the phone. my number is [protected]. I Really hope something is done asap before our pets die over a phone or a doctor not on call there and he's no help because he or she was not the doctor that prescribed that medication.
A very DISAPPOINTED Customer in the largo hospital.
Cancellation of deceased pet
It appears from what I have read I am falling under the same rouse of canceling at any time is not the case. It also appears the OWP plans the money they are collecting even after the animal has passed is going into their coffer of funds. They also kept saying for services used, when my pet only went 1 time in the current year. It is disappointing and I...
Read full review of Banfield Pet HospitalWellness care plan
When I went to Banfield vet clinic in Clovis, Ca. for a vaccine for my dogs, I asked how much the shots for both dogs are, the front desk clerk hesitated to give the exact total, but then goes to tell me if I join their wellness care plan that I would save a lot of money for future vaccines as well. I mention to her I do not want to join any subscription...
Read full review of Banfield Pet HospitalDental
Took my dog in because she yelped chewing a dental stick. Looked in her mouth and her gums were so red, it scared me. First visit seemed fine and caring, I was told by the vet tech, that tooth extraction was 45.00. So I signed up for their program. Second visit was a horror story. He called when she was under, told me she needs 12 teeth pulled. I wa...
Read full review of Banfield Pet HospitalOptimum Wellness Plan
I'm filing a complaint against Bandfield Pet Hospital. They opened an account that I did not authorize to open in my name. My previous account was charged off and paid in full removing me of any responsibility. When I contacted Bandfield upon my account being charged off, they confirmed that the account was closed, so why am I being charged for a billed that I did not authorize. After speaking with a Banfield rep, they confirmed that the plan was reactivated without my written or verbal authorization. What is Banfield policy? Do they not check for ID to confirm signature Authenticity? I have not received no noticed of any active plans until today receiving a letter in the mail about a bill. No one from the Banfield sent me any correspondence about an active plan. I need this complaint to be filed.
Desired outcome: Please close out the account and waive the bill due payment that is owed of $208.85
Banfield pet hospital visit Arundel Mills MD
Brought my dog in to Arundel Mills MD. for aheartworm prevention visit. The vet was so incompetent she kept calling her a he. When the exam was supposed to happen the assistants and vet ran around the small room pulling on her leg for blood work. No petting, no niceties, no exam table. They stressed us both out. Then they tried to put a muzzle on her. She...
Read full review of Banfield Pet HospitalVet availability / optimum wellness plan
The Salisbury, MD location for Banfield decided to close its location for unknown reasons from June 1st through June 5th, 2023. Their website shows as open and their phone lines do not note that they’re closed today. I have a puppy under their puppy optimal wellness plan that is having medical issues and I am forced to go 7 hours to see a vet at the local...
Read full review of Banfield Pet HospitalBanfield Pet Hospital Reviews 0
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Overview of Banfield Pet Hospital complaint handling
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Banfield Pet Hospital Contacts
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Banfield Pet Hospital phone numbers+1 (866) 894-7927+1 (866) 894-7927Click up if you have successfully reached Banfield Pet Hospital by calling +1 (866) 894-7927 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (866) 894-7927 phone number Click down if you have unsuccessfully reached Banfield Pet Hospital by calling +1 (866) 894-7927 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (866) 894-7927 phone numberCorporate Headquarters+1 (877) 500-2288+1 (877) 500-2288Click up if you have successfully reached Banfield Pet Hospital by calling +1 (877) 500-2288 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (877) 500-2288 phone number Click down if you have unsuccessfully reached Banfield Pet Hospital by calling +1 (877) 500-2288 phone number 1 1 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (877) 500-2288 phone numberHospital Experience Feedback+1 (866) 277-7387+1 (866) 277-7387Click up if you have successfully reached Banfield Pet Hospital by calling +1 (866) 277-7387 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (866) 277-7387 phone number Click down if you have unsuccessfully reached Banfield Pet Hospital by calling +1 (866) 277-7387 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (866) 277-7387 phone numberEnrollments and Information+1 (866) 935-5738+1 (866) 935-5738Click up if you have successfully reached Banfield Pet Hospital by calling +1 (866) 935-5738 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (866) 935-5738 phone number Click down if you have unsuccessfully reached Banfield Pet Hospital by calling +1 (866) 935-5738 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (866) 935-5738 phone numberBilling or Payment Information+1 (888) 649-2716+1 (888) 649-2716Click up if you have successfully reached Banfield Pet Hospital by calling +1 (888) 649-2716 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (888) 649-2716 phone number Click down if you have unsuccessfully reached Banfield Pet Hospital by calling +1 (888) 649-2716 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (888) 649-2716 phone numberQuestions and Plan Cancellation+1 (877) 656-7146+1 (877) 656-7146Click up if you have successfully reached Banfield Pet Hospital by calling +1 (877) 656-7146 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (877) 656-7146 phone number Click down if you have unsuccessfully reached Banfield Pet Hospital by calling +1 (877) 656-7146 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (877) 656-7146 phone numberWebsite Questions and Comments+1 (360) 254-0362+1 (360) 254-0362Click up if you have successfully reached Banfield Pet Hospital by calling +1 (360) 254-0362 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (360) 254-0362 phone number Click down if you have unsuccessfully reached Banfield Pet Hospital by calling +1 (360) 254-0362 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (360) 254-0362 phone number
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Banfield Pet Hospital emailsinternet.inquiries@banfield.net100%Confidence score: 100%Support
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Banfield Pet Hospital address18101 SE 6th Way, Vancouver, Washington, 98683, United States
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Banfield Pet Hospital social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 28, 2024
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Most discussed complaints
Suffering and death of my cat that could have been avoided with a proper diagnosis concerning my cat’s condition.Recent comments about Banfield Pet Hospital company
Suffering and death of my cat that could have been avoided with a proper diagnosis concerning my cat’s condition.Our Commitment
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