Banfield Pet Hospital review: can't cancel 70

Banfield is just like any regular vet practice. It does well care and treats problems. But if you have an animal that cannot walk or is listless you should immediately bring it to an animal emergency room. Even my private vet will not keep sick animals overnight and I would be required to bring my pet to an emergency care vet to do certain things like getting an ultrasound or mri.

Banfield is a good bargain for what it charges and I've found that it's easier to get maintenance medications like advantage or frontline from them. My private vet always requires an office visit for that stuff. Banfield doesn't.

I WOULD SUE THESE INCOMPATANT'S!

There is a growing percentage of pet owners who can not afford to take care of their pets therefore they will do what ever it takes to get a free ride. If there is a known medical condition, people will go in and act as if they are clueless only to make accusations and threats to "get what they want". Whose to say this pet was not accidentaly injured at home? Now you find out the pet is hurt so you blame someone else and start making accusations. Sounds sketchy at best. Doctors take a sworn oath to be fair, honest and provide the best quality care possible. They really don't have anything to gain by what you are accusing this doctor of. Especially with the state of the economy, I highly doubt this doctor would put himself in this position. There just seems to be more to this story than what consumers are bing led (or misled) to believe.

First off, the shots aren't anymore than $250 for all 7 vaccines. there is no way it went even higher than $300, if you want to count a fecal exam and/or deworming, which just for the two of those, it's $50.

For diarrhea, we recommend a bland diet of chicken and rice. Our medications for diarrhea wouldn't cost you more than $300, and also they wouldn't request to do x-rays unless there was something really wrong and the pet was on the verge of death, and you may have slipt in there somewhere during the office visit that he may have ate something he shouldn't, and therefore would be your fault, not theres.

banfield is a business, like any other. without money, they wouldn't be in business. an office visit is $45, while others charge $75-$125 to walk in the door. the privately owned vet clinics are more about money than banfield is. they are way overpriced. you surely haven't been to any other vet clinics beside banfield. you need to look into it and do your research before you complain.

I brought my dog into Banfield The Pet Hospital (west Grand Ave in Chicago) this past Thursday because he had developed a cough. I was given some medications and took him home. After I got him home I noticed that he was limping and took him back to Banfield that evening after I had returned from work. It was found that he had a dislocated shoulder and the initial x-ray that had been taken earlier in the day clearly showed this. Of course they denied that anything like this would ever happen at their facility. They took him in the following morning and got his shoulder back in place. The poor little guy now has a sling on him that we were told has to stay in place for two weeks. We were also told by the manager that there was no charge for this procedure and that they were doing this as a "courtesy". They pulled my dog's shoulder out of place, fix the problem they created and call it a "courtesy? They say they're not responsible, but if they did this as a "courtesy" they're admitting their fault; they're just not coming out and saying it. The treatment that my wife and I received was terrible. It was nothing but a runaround and every excuse in the book. This is a terrible place to bring a pet. They wouldn't allow us to take his x-rays and we were treated very rudely. I want people to be aware of how they treat pets and their owners here.

I took my puppy for immunizations when he was 6 weeks old. The list they gave me was over $800. I said no and went to another clinic where it was $100. I then went back this weekend now that my puppy is a year old. Not sure what I was thinking but it was convenient. My puppy has diarhhea and I wanted some information on what I could do. They gave me a list of tests he needed over $600.00 including radiology(radiology tests for diarhhea). I declined these tests and asked if there is anything I can do at home for him...diet, etc. they said no. I went home and called another clinic and went on line. They told me to feed him a bland diet of rice and chicken and give him 2 ml. of pepto bismol for three days. This is what I was expecting from Banfield...but no not unless I gave up alot of money. They do not care about your pet, only the dollars.

your wrong.the suspension of albon that we give out is much much lower then what you may have looked up on google. if you were smart then you would have brought your pet in to get seen or at least by another vet. but no instead you kept your pet at home and let them continue to have the seizures. and test dont diagnose seizures either.

Judy,
Please give our Wellness Plan Relations team a call at [protected]. They'll help you cancel your plan and explain the structure of the plan. For additional issues, we also encourage you to call our Client Advocacy team at [protected].

We took our puppy in for an exam. Our puppy needed to be treated for loose stools as a result of intestinal parasites. They put the puppy on 2 antibiotics. 4 days later, our puppy started having seizures. We took her back, to get another bill $175, and ran more "diagnostics" which they couldn't determine why she was having seizures. They ran bloodwork and stated she had low red blood count (probably because of the prescription diet she was on and low protein), then her white blood count was low, due to the parasites and to monitor the seizures and call back if they continued.

They continued the next day she had 6 seizures (which she never had until she started taking the medicine they prescribed). I called them, of course..."bring her in to be seen, but there is a cost involved, we need to run more diagnostics. I told them we didn't have any more money, we've already spent $400 in 4 days. Then it was the scare tactic, well it could be distemper (which they supposedly ruled out yesterday), then she may have low blood sugar from not eating (I told them she was eating and drinking water and her gums are pink). Then it was "if she is having seizures that is very serious and you need to bring her in to be seen". I told them that I felt it was the medicine because she didn't have seizures until she started the medicine.

I then searched online to research the medicine. Low and behold... Allergic reaction...seizures to the Albon. Why didn't they just say that in the beginning? Because they wanted more money. I'm furious and let them have a piece of my mind and will NEVER bring my puppy into them again. I called in to give them a piece of my mind and then some. She then informed me that she had to look it up in the medical book. What kind of crap is that?

Since when did they not care about the well being of an animal? It's all about money with them. I will take her somewhere else.

DO NOT TAKE YOUR PET TO BANFIELD ON 82ND!The nurses and doctors are nice, BUT...

I took my cat there this past week and here is what I experienced:

I was first given a quote for services in the $900 range for cleaning and stitching an abcess, pulling a tooth and flea/worm meds (which already seemed pretty high compared with other vets we have been too).They told me if I joined their wellness plan it would drastically reduce the costs, which then totaled in the $700 range, but included a year of care on the wellness plan. However, after services were performed and I went to pick up my cat the bill was somehow over $1, 000.00?! In shock, I paid and left almost forgetting my cat! I called the next day several times and spoke with the office manager, the hospital manager, and called corporate. No one can really tell me what the difference in the charges are. But they are sending me out a copy so I can figure it out:) At one point, they actually offered to have me bring back the medications for a refund! Now, what kind of animal hospital does that? It seems unethical. When I said no, that the animals NEEDED the medicine, they offered me $100 as a compromise. I'm sorry but $100 is not the same as the difference between the amount I was quoted and then charged. They keep telling me oh, they must of forgot this or that and well, actually you got some services for "free" that they forgot to bill you for. This place is a mess. This is not how you do business. I specifically asked that everything to be done and the price of the wellness plan to be included on the invoice before services were rendered. The employee doing so hand-wrote the amount on the top of the invoice. I had faith in her that she was doing it correctly. She claimed I was supposed to stop by the reception to get my total price. I was not told anything different upon check-out. When I called corporate they told me I could cancel the wellness plan within 3 days for a refund, but would have to pay the retail price for services then, which now is over $1500? How does it go from $900 to $1500? Wouldn't you expect a phone call if your bill was going to be more than was expected? How often do you buy something at a store and when you go to pay for it it is 60% more than what it is marked at? Um, NEVER. When your animal is sick you expect someone to do the right thing, not take advantage of you when you are stressed or emotional about the situation. They very easily could have admitted their mistake and refunded me the difference, but refuse to do that now. I was told there was nothing they could really do, but the hospital manager would talk to the doctor and staff about the miscommunication. So, unless you want to pay and extraordinary amount for pet care, DO NOT TAKE YOUR ANIMALS TO BANFIELD ON 82nd!

what Banfield does is convince u to sign up for one of their Wellness Plans and try to use all of the services the first day you sign up. Example if you sign your dog up for their primary plan they do everything included in that plan the first day... Bloodwork, ear swab, Heartworm test, fecal ana., Tono, dewormer, all overdue vax etc. And when you find out the truth about the wellness ripoff its to late cause u have used up everything included in the plan, if you want to cancel plan you have to pay for all the services already used and all the services already used were used up on the first day.

I bought the wellness plan for my 3 month old kitten, sophie and soon regretted my decision. It is a scam, and once you sign up, you cannot cancel unless you pay for the overpriced services that were already received, which come out to more than paying for the rest of the plan.

Among the many problems were: given the incorrect meds to treat ear mites, the vet in surgery for my scheduled appointment resulting in a 1.5 hour wait. And the worst offense, we were not told she needed to fast before her spay surgery. If we had not called to ask about fasting, I cannot imagine what would have happened to her. They give shoddy care and are mainly concerned about selling services and of course their wellness plan.

I took my cat there, he was blocked, it costs me 700.00 for 1 over night stay, they sent him home on Saturday because they were closing and would be closed until Monday. They said to take him to the emergency room if he got worse. I ended up having to bring him to the ER because he wasn't any better. The ER said that Banfield should have kept him 48hrs at least. Wellness plans are a joke because they make up for the low cost by overcharging for medical visits. They also overcharge for flea meds, etc. Don't let your pet get sick on the weekend either, they'll treat him fast, take your money and release him too early then you'll end up going to an emergency vet and pay even more. Sad, so sad when all we are doing is looking for good care for our pets.

So you expected them to keep your cat when the entire office was closed? That would be incredibly stupid! If no one will be in the office then why would you expect them to keep your cat for 48 hours unsupervised?

They did all they could do in the the time they were open and rightly told you to go to the ER if your cat was not getting better.

And charging $33.95 is not overcharging for an office visit. A vet I used to work for charged $47! $34 is the low normal right now. They also don't overcharge for flea meds. Even the employees are not allowed a discount on flea meds because that's what the flea meds corporations charge.

PetMeds may charge less but they often give out expired medications. I know many vets who refuse to do business with PetMeds because they consider that company unethical.

I went here to get my 1 year old female pit-bull seen because she was very jaundice, had a loss in appetite, and was sleeping all the time. Upon arrival my dog was covered in bile since she had thrown up in the car and she had peed pure blood in the waiting room. They had us in one of there rooms and sampled the blood and found that she was anemic, had low red blood cell, white blood, cell and platelet counts and they had her hospitalized for about 4 hours and called us saying that she needed 6 radiology scans on top of a numerous amount of labs which cost us around 5$571.76 when she didn't even need x-rays! The staff overall seemed like they didn't care about the health of my dog, and i won't be going back!

First, I want to say that I am sorry that you were not happy with your experience. Our goal is always to provide excellent client service, and your feedback is truly valued. I do want to make sure we acknowledge your concerns, to discuss this further please give our Client Advocate Team a call at [protected]. We hope your pit-bull is doing well.

DO NOT TAKE YOUR PET THERE! BRIDGETON MISSOURI IS WORST I was stupid enough to sign up for their yearly plan. Vet's are incompentant and seldom stick around a few months. I went to vet 2 months ago about rash my dog had - gave me very expensive shampoo and told me to use it. Went back today and rash had exploded - she now has open sores and lots of more medicine. There prices are 2-3 x's higher than normal vet and they did not carry same medicine my hometown vet easily had. Will not have to spend more money taking her to REAL vet.

Banfield wellness plan is an annual planned designed to help minimize pet care cost. They renewed my plan without my permission, after my dog was euthanized. They sign you up at their hospitals but they don't give you a contract or any information regarding their policies. I was charged twice in one month for a dog that is gone.

I have one of my two dogs on the Banfield Wellness Plan. I called to cancel my subscription/membership because I determined it was not worth it per year. I was told that since my dog had services that year (6 months ago), I would have to continue paying until the contract is up - October. Not only that, but I never approved an automatic renewal and they did it anyway for 2 years. When I protested, they did nothing to appease me, and would not cancel the contract until the expiration date of October. I figured out that I paid less if I paid per visit, plus they offered walk-in service and the ability to step in just to get simple things like the nails clipped. Not only was I turned away for service and told I had to make an appointment for the next day, but I also had to pay for the nail trimming, which actually would have been cheaper at a grooming service. So beware if you are considering Banfield Wellness plan - you cannot get out of the contract, they will automatically renew it per year without your permission, it's cheaper to pay per visit in some cases, and they will not honor some of their promises. Banfield - you lost another customer.

I've been a Banfield OWP member for 3 years with two pets. This year I moved out of state, to Alaska. Nobody told me there are no Banfields here! When I first signed up I remember clearly the lady telling me I "can go to any Banfield, they are all over the country". So with eight months to go on one plan, they will not let me out of the contract. $32.95 is a waste of money now and I don't know how to fight them on this or I surely would!
At least the other plan was used fully just before moving away.

Banfield seems to be driven by the love of money instead of your pet. My dog just passed, could not be seen in my time of need and by the way you are still responsible for your year contract or thrown off into a customer pay for your over inflated services.. ten years a customer and then “ so sorry but pay up! Somebody needs to rewrite customer relations handbook and perhaps some changes to your cancellation policy when there is no more pet.

I purchased a wellness plan for my senior dog and kept it for about four years. I used the plan for her shots. However, when X-rays were necessary, blood work, nail clippings and dental cleanings she needed to go under anesthesia those were out of pocket costs- I paid the plan and always had a $170.00 out of pocket cost for those services. I finally cancelled the wellness plan by contacting Banfield and speaking with a representative. Two months later I get a call that they were unable to charge my card and wanted payment. I explained that I had cancelled the plan - and have been getting threatening calls every few days for the last year. When I told the representative that the plan states that you can cancel anytime she said that I needed to pay for the entire year. I told her that I paid even when we hadn't used it. The worst customer service ever, the nastiest people, no wonder so many pets have died in their care.

Banfield pet plan is an absolute rip off. I signed up 6 months ago and was never told if my dog died, I had to pay the whole balance of services off. My dog was 12years old and visibly unwell. After treating him for an inflamed pancreas, they said if the meds didn't work, he most likely had something much more serious. This visit WITH the Pet plan cost me $726.00. Obviously, he did have more serious issues because he never got better. I didn't take him back because it was clear by his decline that there was nothing they could have done anyway. Here we are 6 months later and Dexter was put down last night with metastasized tumors. When I called Banfield, they said "We are sorry, you still owe $300.00 because Dexter utilized his care (that ONE time 6 months ago). So now I have to pay $60.00 a month until May 2023 when my dog DIED from a terrible disease anyway? I'm not sure why they suggested the plan in the first place when they were already hinting at cancer 6 months ago. DO NOT SIGN UP FOR THIS PLAN.

When my 14-year-old dog was euthanized by Banfield, the vet staff canceled the automatic renewal and I was instructed to call Customer Service regarding ending payments. Customer Service informed me that because we had used the services, the payments would continue until the end of the wellness plan, which was approximately 6 months after the death of my dog. This year, our 4-year-old dog was stolen. Banfield was notified and he was placed on their lost dog list. At that time, I was told that I could cancel the wellness plan at any time because we had not used any services within the effective dates of the current plan. After 4 months of missing, we do not believe that our pet will be returned. Today, I called to cancel the unused wellness plan. I was informed Banfield does not have a refund policy and I would not receive a refund of monthly payments since the agreement was initiated in November. I asked to speak to a supervisor. After several minutes, I was informed that I would receive a refund of payments for February, March, and April. There appears to be an inconsistency in what I was told by the Customer Service representatives. I will not use them in the future.