Banggood
Reviews and Complaints

I ordered a watch in September and was promised that it will reach here by 14 November. I was patient since I had received some orders on promised dates. Come 14 November, I received nothing, the problem was the item was marked NOT TRACKED. I contacted the company, first to mails they replied assuring me that I will receive it as there may be delays with local postal services. In December I mailed them twice, this time they decided to go mute up to now. Customer care service is appalling to say the least. I will never spend my cent on these guys again, there are other online shops which offer better service .

I am currently having an important issue with banggood.

My credit card, probably by mistake, was charged an amount of $ 262.63 US ( $ 358.50 CDN).

I ordered something through you this Fall without having an account. Now I do. But this $ 262.63 US has nothing to do with what I purchased.

Can you correct this situation to avoid me going at my Royal Bank credit card customer service ?

Here is what I see on my statement:
27 nov. 2019
Banggood.com HongKong
262.63 USD @ 1.[protected] 358, 50 $
Thanks for resolving this issue promptly.

Alain St-Hilaire
566 Des Mésanges
St-Colomban, Québec,
Canada. J5K 2L2
[protected]
[protected]@videotron.ca

My package has failed to arrive.its been 3 months now. None of these complaints are getting through. You're service failed to provide a receipt when delivering my package to the local post office and now there is no way to liberate it from customs. I want my money back you [censored]ing joke of a company. All tracking info provided on website are also misleading, because the package hasn't left customs since its arrival to the country, due to missing information, which I provided in my prefer by the way, from you part.

I got the product with the problem and and the package with the wrong description - I had purchased a smartphone but what is written that in the box there is an MP4 player of 35 USD but the smartphones cost is 100 USD. I have already raised and complaint to Banggood and they are ready to replace but they are not arranging the courier partner and they are saying to me to arrange it but I am unable to arrange it but they are not understanding it.

Ordered a rc plane from bangood that did not arrive. I waited 60 days and requested a refund. I have contacted Banggood now on 7 different occasions to chase my refund and every time I am told it will be complted within 1 to 3 days to which it never does. You cannot get any futher than delay tatics. Banggood have agreed to refund, but they never issue it.

Ordered a box (4) underwear and selected AU sizing chart to ensure correct size as previous experience showed that Banggood sizing is very weird. Selected size 36 as I know from previous orders that 3XL is the correct size even though 36 does not refer to 36 inches and the waist size in their chart says 29.13, again not sure what this refers to as I am 32 inches. Regardless of this weird measurement system they use I know 3XL is my size. When I received box of underwear they supplied 5XL sizing which obviously are too large. I contacted and advised that I received 5XL and not 3XL as ordered to which they referred to a US sizing chart showing 3XL as being tag 5XL. I have bounced numerous emails to their customer service and they continue to refer to this irrelevant sizing chart which was not on their site when order was placed as I took a screen shot at order time. I did tell them that they had numerous sizing charts which were showing different sizing and it appears they noted their error so now they only show one sizing chart. Regardless of all this they continue to state that 3XL is 5XL and I cannot get them to accept responsibility. Recommend buying elsewhere as their sizing chart is crazy and they WILL NOT refund.

Received key board and mouse in great condition. Only problem is that the instructions do not make any sense. Do you have any instruction that have been writter in english that makes sense? Please advise how to use. ie #3 the backlight breathing speed controll... speed of adjust the back light breathing fast? It ia inpossable for me to understand most of the installation steps anad use. (in the English part)

I have ordered an android tv box and after a month a received it from my local post office. When I opened my parcel I got a box of that box and inside it, there is broken piece of tile wrapped in Indian newspaper inside polythene of Indian product(silver coin maida). I complained to banggood everywhere email, twitter, youtube, Instagram and finally, they replied me on FB live chat and generated my ticket of complained.Recently I received an email from them asking me to claim my local post office because they think it is done by local post office.why should i do claim it is their duty to do investigation from courier to courier.then what is the point of mine to purchase a product with insurance.it is their their reply
Thank you for your e-mail.

We are sorry to hear that the item you received for your order [protected] was wrong.

Based on the previous unpacking video, we can see that the package is clearly open. And 100% sure that your product is being transferred in transit or on the road. We still recommend that you go to your local post office to claim.

Order was generated on 25/8/2019, promised date was 06/10/2019. Have not received parcel yet, last movement was on 18/9/2019, Johannesburg, completed customer clearance. Order number is [protected], tracking number is RV140929834CN. It is very difficult to communicate with your website, did send 2 mails, no response. At this stage I'm very disappointed and will never again order from. Bang good.

I ordered umbrella on 19/07/2019 under order number: [protected], but i received fully damaged product. I logged a complaint along with damaged product photographs and requested for refund. They misguided me for more than three months by saying that they will pay in next 15 days, next 20 days in paypal account, then my paypal account is having problem bla.. bla..bla. Now they finally refunded my money on BGpay. but i am not able to activate my BGpay account. When i am trying to activate, i am not receiving activation link on my e-mail id. I had mail multiple times for the issue but with no response, I am unable to use that money. They are just fooling me from last three months. Kindly help me out.

Hi There,
I ordered (Order # [protected]) Zeblaze Thor Pro watch from Banggood. As promised I received the product on time. However while charging the product on the same day I received the product, I noticed the product doesn't charge at all. Not sure if the charger is faulty or the watch itself. I have emailed Banggood.com through their mobile app and uploaded photos there. This is the first time I have ordered product through Banggood.com, and would really appreciate if the issue can be resolved. King Regards, Hiral Shah.

I would like a full refund or another working ppTV box. The excuses, delays and lack of action have been continuing since I received the non working item in June! Please help as all I get is a stone wall. Thanking you in advance. Regards Maggie Plum

Dear maggie plum,

Thank you for your feedback regarding order [protected].We want to express our genuine apology for all inconvenience caused.

Would you accept we arrange a partial refund of 31€ for you to keep the item?

If you have any other questions about our products please feel free to inquire.

Looking forward to your reply.

Have a nice day.

Best regards,

Vansen

Please leave us your comments here. Your feedback is very important to us. We will cautiously consider every single email and comment you send us.

No - a full refund or a new box please.

Maggie
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On Thu, Oct 10, 2019, 5:19 AM wrote:
Dear maggie plum,

Thank you for your feedback regarding order [protected].We want to express our genuine apology for all inconvenience caused.

Would you accept we arrange a partial refund of 31€ for you to keep the item?

If you have any other questions about our products please feel free to inquire.

Looking forward to your reply.

Have a nice day.

Best regards,

Vansen

Please leave us your comments here. Your feedback is very important to us. We will cautiously consider every single email and comment you send us.

Dear maggie plum,

Thank you for your feedback regarding order [protected].We want to express our genuine apology for all inconvenience caused.

We are so sorry to tell you that in this case we are not able to give you a full refund or resend you a new item since your order has been deliveried over a month. We beg your understanding.
image.png

If you have any other questions about our products please feel free to inquire.

Have a nice day.

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This response is not acceptable. I demand contact with a manager - immediately. Also information on your complaints procedure.

Meanwhile I will be checking on the legal position and will give feedback on social media as widely as possible.

Regards, Maggie Plum
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Scam website. Do not order here.
Our item is held by customs because it was incorrectly declared by bang good, and they wont give us refund.

Terrible, useless and rude customer service too! they dont read emails so they say the same useless [censored] all the time. They kept asking us to pay return fee of item and i dont know how the hell else and how to explain in other simple way - the item has been destroyed by customs already because some dumb person declared it wrongly! we explained it many any times and even sent customs letter but someone is not doing job of reading emails or maybe not just understanding the issue properly?!

terrible. Time waster. Scam. Close your website already useless [censored]s.

BEWARE:-
Please be alert with purchases made on the BANGGOOD online platform.
The delivery of items shipped by Banggood is untrustable or unreliable, although they publicise that all items lost or undelivered are eligible for a replacement or refund after the expectant delivery period of 60 days or longer, BEWARE this is not true, they have conditions for refunding or replacing which are not easy to find on their site. The conditions say "items not received are not eligible for refund or replacement unless you have purchased shipping insurance", they refuse to be held responsible for lost items, I have experienced at least 2 cases where I had to escalate the issue to PayPal in order to get my money back. I really don't recommend this Platform for online purchasing.

My order number [protected]. Banggood has delivered 8 orders before this order at the same address but now they are saying that my address is somehow wrong? Also the shipment never reached India as per tracking and they know sitting in China that my address in India is wrong! And they want me to pay Rs 3118 as shipping charge( twice the amount of shipping charges at the time of order Rs 1559) to resend. Else if i need a refund they will deduct Rs 3118 from it. This is clearcut cheating and harassment.
I have sent them so many emails regarding this but everytime some new person responds and starts saying the same things again and again.

Order id [protected] dtd 06/09/19. Ordered and watch and charger and order got shipped on 08/9/19 vide tracking no ALJCR9250000069YQ. but after a lapse of more than 20 days. There is no update in the order. And expected date of delivery is also expired on 02/10/19. Kindly send the material by 05/10/19 otherwise my order may be cancelled and refund of rs 3256 may be intiated to my account.

Hello!

I received the item 1 oktober 2019 (order number: [protected]), but the item not working and not new.
The light on tray does not turn on and mobile phone battery doesn't charge.
To se video: https://youtu.be/vGpKLp4oRbo

The item is used, not new, because the bottom of the tray and the bottom of the cup is unclean and with stains.
Se the photo 1.

The cup is without a branded note and with stains.
Se the photo 2.

The power adpter is not white color and without USB cable.
Se the photo 3.

The big scratch on the cup.
Se the photo 4.

Therefore, please full refund or send the NEW original item with the white the power adapter and USB cable!

They send me box with missing remote control and HD cable and payment already made in full but now they say that I am lying with regards to missing items.

What a customer service gesture? Wish all the curses to all the responsible people at bang good for eating my hard earned money and accuse me of lying as well. Order no. [protected].

Is that how you people behave with your customers, accuse them of lying and eat their money? Wishing u all the worst of business in your Chinese new year and may your children also face the same in their life.

You guys are scam and I lost my credit card and I said give me money back in bg pay or reship my order while I checked out with my local post office but they said the item is prohibited in my country I want to change my address as well but they said show us my personal documents you guys are mad why I give you for my security ahh I secure my self as good but if you guys do not want to give my money in bg pay or change my item so I will screw and you will see. [protected] this my order number

The tracking status shows that the product is delivered...But it never came to me.
The delivery agent ECom express shows wrong information and there is no one from the Banggood side to review the complaint. Very sad and dissappointed with the service.
I want Banggood to check with the delivery agent about the wrong status.
I want the refund or the re-shipment of the product.
Hoping for the best,