Banggood
Reviews and Complaints

DEAR SIRS, ALMOST A MONTH AGO, ON DECEMBER 19, I ORDERED, PAID AND BOUGHT A WANBO X1 projector from you ( order no [protected]) and it has NOT been shipped out to me AS OF TODAY. I am a frequent client who has bought many things from you and you always were true to your words, and I always had good things to say about your company ande services to my friends. AND NOW THIS? I do not aunderstand the delay. i WOULD APPRECIATE AN EXPLANATION AND A SPEEDY SHIPMENT OF THE ITEM.]

Thank in advance,

FOTIS THANOPOULOS

I was using automatic soap dispensers for a few years. Only from Banggood I bought at least 3 devices some of the are still working fine. I decided to buy a good quality rechargeable device and I chose the brand new Xiaomi Automatic Soap Dispenser Pro MJXSJ04XW

https://xiaomiplanets.com/Xiaomi-mijia-auto-washing-pro-1/

After less than 10 months the device suddenly stopped working and then just "died". And also no charging..

I opened a return/repair ticket on 29/10/2022. Banngood is supposed to reply within 48 hours.

Only after 2 months of waiting, including many contacts with customer support live chat agents and a few emails I got my first reply on 25/12/22.

They offered me BG points. I told them that I already have many BG points that I can hardly use and I need a replacement or refund because this supposed to be a premium quality device.

They replied that the device has only 90 days of warranty even if in the FAQ about warranty is clearly declared that "BRAND" Home Appliances and Kitchen Appliances are covered by 1 year warranty.

I was waiting 2 months to get this reply.. "We can only offer GB points".

Then I informed them that I will have to share my bad experience and I got the following reply:

"Thank you for your feedback". (check the ticket dialog..)

I also sent an email to [protected]@banggood.com but no reply.

I am a Banggood customer for many years with more than 100 orders and I am deeply disappointed with the customer support at least in this case.

Please look into the ticket [protected] for a product that is clearly in the manufacturer warranty period. I'm very disappointed and insulted by the response I have received this far.

The external speaker/ringer stopped working recently in the middle of watching a YouTube video. Over the next couple days I did a lot of research and checked all possible settings without success. I then did a factory reset which also made no difference. Took the phone in to a local repair shop and without opening the phone they confirmed it to be a hardware issue and not software related.

Banggood has been very reluctant to provide the warranty coverage which is their responsibility according to the manufacturer. They are also insisting that I produce a video demonstrating that the ringer/loudspeaker doesn't work and what steps I used to check things. I have explained to them repeatedly that I live alone and don't have a backup phone with which to produce such a video. So far they have only offered 3000 bg points (approximately $30 value) of in house credit for a $300 phone that is clearly within warranty.

I placed a order 24 of November and my order was supposed to be dilivered on 29 of November. But my order is still in process no update on shipping. That's when I decided to cancel my order everytime when I try to cancel my order online I don't see any option so I contact there agent online and everytime I contact a agent I get same answer "I HAVE RAISED YOUR REQUEST FOR CANCELATION AND YOU WILL GET A EMAIL IN 24-48 HOURS SO PLEASE CHECK YOUR MAIL".It's been like more than 2 weeks since am getting same reply no confirmation email or anything. There is no way to contact them through phone as well.

Hi, I have received my package, everything is intact and no damaged but there is NO batteries in the package which should include "three batteries" as I ordered. please explain why I don't receive batteries in my order?

Eachine P-40 P40 Fighter 400mm Wingspan 2.4GHz 4CH EPP 6-Axis Gyro One-Key U-Turn Aerobatic RC Airplane RTF for Trainer Beginner

CA$179.34

Ordered from

Banggood

Total cost

CA$179.34

Order ID : [protected]

Order sent 2022/10/07

I can never find your contact resources and your “Contact email” is fake, not valid, cheating!

Please reply!

Bobby

I've bought a Blitzwolf power bank in september 2021, and another one in september of 2022. The first one didn't work at all, the second one briefly, and couldn't be charged. By the time I found out the devices didn't work properly, and searched for a way to file a complaint, Bangood simply closed the conversation because of a lack of proof.

1. When I buy something, it's supposed to work.

2. If not, the product should be exchanged or refunded.

It's a ridiculous policy to demand a response on the quality of the product within a week after delivery.

I don't have time for these nonsens, and expect at least a functional product for my money.

I don't know if I'll ever buy from Bangood2, but certainly no Blitzwolf anymore.

I ordered an RC car for my child's birthday. I ordered from them rather than eBay's "3-day free delivery" (which is usually here in 24 hours) because their price was a bit better, and the item had a "3-day delivery Garantie.”

The fine print states they "promise" to have it delivered to me within 3 "business days, and even says specifically to my home in Germany from their warehouse in CZ(see photo). When you dig deeper, the policy also states (see picture) that if they can't deliver the promise because of stock or other issues, they will email me immediately.

Cool, I would know if it won’t come on time, and I could cancel the order and buy on eBay.

Today is the day it should be here.

Yesterday I wrote them in a customer service chat and spoke of my concerns that it should be here the next day, and the status was "packing it now" for an entire two days. I referred to the Garantie.

I was told that was an "estimate" and I should be patient; they'll see it can be hurried up.

I referred to the "promise and sent a screenshot of the company's Agreement.

The agent then abruptly ended the chat so that I couldn't respond.

Later that day, I saw the status moved to “shipped,” with an estimate to arrive eight days later than promised and six business days later.

I was already disappointed in the Company, but at least now it's in the mail. May 4-year-old son will have to understand his big present isn't there to open on his birthday.

This morning I looked up the tracking info

TO SEE IT HASN’T EVEN LEFT THE WAREHOUSE YET!

"Shipped" only meant a tracking number was generated. Nothing more.

I wrote again in the chat, told them about the entire process, and expressed my unhappiness.

The agent completely lied and said it was already on its way and would be here in "1-4 business days.”

And, like the last agent, abruptly ended the chat, so I could no longer respond.

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Maybe it's because I am American and used to a better customer service culture? For me, this is entirely unacceptable.

There would be sorries, managers, and discounts involved. Hell, the Last time something like this happened to me in the US, they GAVE ME THE ITEM FOR FREE!

If a company doesn't stand by its "guarantee" and “promised," how can I trust it for anything else? How can I trust they will take care when an item doesn't arrive or if it comes broken or falls apart with the European two-year warranty law?

I read many reports about the RC car I bought for my son that should be RTR "ready to run.” Review after review explains that a significant amount of work must be done tightening, greasing, and adjusting to use them. Sometimes even incorrect installation of parts. This is the same for many other RC cars. This doesn't seem to concern Bangood at all. There are no explanations from them under the Reviews. That means either many hours of work for someone very competent or at least as much as the car costs in labor to have it done by a professional.

I am glad I decided to try them out with a smaller item first. I will be ordering 10 of thousands of dollars in Equipment for my Business in the following weeks and have considered using them. Their prices are reasonable. But useless if I don't get things when I need them, and if I end up with faulty merchandise, I can't have it repaired.

So how is a company obligated when it doesn't fulfill l their guarantee?

If they want to offer lower prices and then “estimate” how long it will take for the order to come. That is fine, as long as it isn’t always much more time. I buy from other Global online stores that do that. They are cheaper than Bangood but have longer shipping times estimated within a two-week span (or more). I often get things from them sooner, usually in the estimated time, and sometimes later. Buying from the CZ EUR warehouse should be very predictable because the shipping times from the European shipping companies are correct, unlike those coming from china and hong kong, and the packages don’t have to go through unpredictable customs departmant.

I am even considering finally using the "Rights Insurance" I've been paying for years and have used to send a lawyer after them for not fulfilling their "Garantie!"

I'm sure that, as in the USA, Germany has laws that companies can't promise entirely untrue things.

I would try with them again if they completly reimburse me and let me keep the RC Car. I will have to go out and buy an RC car of much lesser value for 200+ euros more store because it is now too late to order online! (110€ was the price of the item from Bangood) Based on the reviews) I will then have to pay another 100euros to have this one fixed to RTR (ready to run) after it’s finally delivered, so my son can get it for Christmas. I won't pursue litagation if they significatly reemburse me, but that will probably be the end of my business with them; back to Alibaba.

Placed an order and paid (by Multibanco bank transfer), then waited a month while the website continued to say 'goods in the warehouse awaiting shipment'.

Bangood cancelled my order without giving a reason and put my money into BGPay (their own fund) after several hours of online discussion they finally agreed to refund to Paypal but did not cover the PP fees so I lost over €6 - I should be grateful I got my money back at all ! Will not be using Bangood in future.

I bought the phone less than a year ago that no longer works consistently. Banggood have all the necessary data. In order to replace this phone, I would have to pay you more than 200 € by now. Your employee has been dragging out this chat for almost 1 month and is now offering me €50. That is an impertinence!

What kind of service is that? I am entitled to a repair or replacement within the warranty period. Instead of a repair, can you please refund me the purchase price.

Flash light worked for two weeks now does not work cost £180.

72 emails later still no sign of banggood bothering to replace or refund faulty item.

Filed complaint 13th June just keep getting run around

Order No: [protected]

Order Completed

NITECORE TM20K 19*XPL HD 20000LM Srong LED Flashlight 290M Long Shoot LED Torch 21700 Large Capacity Battery Waterproof Tactical Flashlight

I bought a radio that never worked, I've been exchanging messages with Bangood since June 23, 2022 until now, I've explained all the details, as I'm an Engineer, I gave technical details that a common customer doesn't know how to give, how to measure the electric current with a voltmeter, and they continue to only respond every 2 days and with questions that I have already explained several times. Worst after-sales service I have ever met in my life, it gives the feeling that they are waiting for the customer to give up and be left with no money and a device that doesn't work.

Video https://youtu.be/Okae9XvG2l0

I bought it from CZ warehouse at 07 Dec 2021.

At June the item stops working even via app.

https://youtube.com/shorts/xLmpKQZj21o?feature=share

https://youtube.com/shorts/PgXklG2uhvg?feature=share

Ticket Number [protected]

You deny it have 1 year warranty but the presale customer chat they told me it have 1 year.

Yoy deny to resnd or full refund to buy new one. Please check

I bought a treadmill, but it doesnt match with the advertised. It has no LED indicator on the top of treadmill, it does not have the XMUND brand on the treadmill mat, it does not have the support to phone, this only allows up to 6kms/h instead of up to 12kms/h as advertised, dont have bluetooth speaker. etc... It can only have been an error in the product that was sent! Please look to the photos attached please.

Treadmill: https://www.banggood.com/EU-Direct-XMUND-XD-T2-Portable-Treadmill-12km-or-h-Running-Mode-Adjustable-LCD-Display-Smart-WalkingPad-Gym-Home-Fitness-Equipment-p-1818293.html?cur_warehouse=CZ&ID=47184

Take a look to the photos attached, its not the same item.

I have already opened a ticket Return/Repair on 5th June (Ticket Number：

[protected]) , but they are waiting for an asnwer of relevant staff and so far they have not done anything.

Please be carefull on this site.

I have several times today attempted to order shoes but on each occasion I have been frustrated by the fact that using the mouse I have been unable to move the icon on the "Jig saw " ID confirmation . What am I doing wrong?

I really want to procure the goods.

All this activity took place 23/06/22 and amounted to 6 or seven attempts.

order:[protected] I bought a drone at Banggood, I waited 30 days for it to arrive, on the day it was delivered to my house,…….but it didn't arrive I looked all over the condominium, there were only deliveries from Amazon and AliExpless and nothing from Banggood,,, ,,,I contacted asked to contact the logistics company, I called FedEx several times and guide me to contact the company that sold and open a claim,,, I send an email to Banggood reported me they told me to get a statement with FedEx, only the sender can do it and I get thrown from side to side.and automatic e-mails I know logic,nothing about my order and my money.

Laptop is faulty after about 6 months. Keyboard and trackpad not working. Bangood running me around and now expect me to meet cost of return shipping whilst the parcel does not have a return address.

[protected] 2205-05-02 has NOT been delivered

order number [protected] 2022-05-09 DELIVERED

order number [protected] 2022-05-02 DELIVERED

I bought an item at Banggood ([EU Direct] XMUND XD-T2 Draagbare loopband 12 km/u Running Mode Instelbaar LCD-scherm Smart WalkingPad Gym Home Fitnessapparatuur) and received a damaged packaging and the item was not working. I have been in contact with support for 2 weeks who keep avoiding me and not coming back with relevant information.

also see included video which obviously shows the item not working.

https://youtube.com/shorts/0MR5DObs1Nc?feature=share

This is the last step I take before hiring our family lawyer.

Dec 27thI ran some test prints (small items). I start having trouble with my original micro SD card so I trashed it and got another from my stack. It was formatted correctly, and I couldn’t find any information on the internet about it, so I had to ask support for specs.

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Basic Detail

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Ticket Number：[protected]

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Ticket Time：[protected]:03:52

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Ticket Status：Closed

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Order Nubmer：[protected]

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Product ID：1491066

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Email：thomas.[protected]@outlook.com

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Closed：Withthe agreement that the problem solved and closed this ticket

Ticket 1

Ticket 1 Continued

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Thomas_Coppedge

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VIP4

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[protected]:03:52

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The printer is no longer reading any of my SD cards, 32gig FAT32, 64gig exFAT, i even created a 2gig partition to format FAT. I was able to get one print from the printer.

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Banggood

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[protected]:58:17

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We are sorry for the trouble caused. We need the photos for comfirmation, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag. In the meantime, please furnish the machine code to us in text form. The manufacturing code is the serial number of the machine. You can find the serial number in the package or the machine.

Ticket 1 Continued

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Thomas_Coppedge

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VIP4

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[protected]:59:48

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Here are the pics you requested.

Ticket 1 Continued

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Thomas_Coppedge

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VIP4

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[protected]:57:38

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shipping label

Ticket 1 Continued

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Banggood

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[protected]:36:14

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[protected] [SKUC41071]Creality3D®：The supplier is studying this issue, can you wait another 24 hours?

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Thomas_Coppedge

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VIP4

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[protected]:02:18

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Do I have a choice? I\'ve been down for a week now.

Ticket 1 Continued

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Banggood

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[protected]:30:24

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1. the name of the slicing file cannot have special symbols instead of the name, the slicing file cannot be too long, only English or resin can be used instead. 2. If the above are normal, we suggest that customers insert the SD card first in the boot, SD card can not exceed 8GB, only 8GB or 8BG has been used under the SD card Please confirm the customer

Ticket 1 Continued

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Thomas_Coppedge

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VIP4

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[protected]:38:20

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Like magic, thanks for the info. you can close the case.

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Banggood

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[protected]:53:53

Ticket 1 Continued

Ticket 1 End

Ticket 2 –Bed Leveling Issue

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Basic Detail

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Ticket Number：

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[protected]

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Ticket Time：

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[protected]:57:43

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Ticket Status：

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Closed

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Order Nubmer：

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[protected]

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Product ID：

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1491066

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Email：

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thomas.[protected]@outlook.com

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Closed：

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Did not offer more pictures or videos for over 7 days

Ticket 2 Continued –imunhappy 100% with this printer

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Thomas_Coppedge

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VIP4

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[protected]:57:43

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I can\'t get this printer to level, I\'m getting really tired of messing with this printer. I haven\'t gotten a single good print off this thing. I spend more time trying to level this printer then printing. The auto leveling doesntwork that well. it will lift the nozzle 1.5mm off the bed sometimes. I have to stop the printer and relevel or adjust the nozzle. I don\'t want to deal with this printer anylonger.

Ticket 2 ContinuedI didn’t touch the printer for a little bit, I was getting frustrated to much to work on it. So they closed the ticket because I didn’t respond.

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Banggood

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[protected]:21:02

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Sorry for the inconvenience. Could you please send us the following details to confirm? 1.The product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag. 2.The video that we could see the exact issue clearly.

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Banggood

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[protected]:16:51

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Did not offer more pictures or videos for over 7 days

Ticket 3 –Opened another ticket

Basic Detail

Ticket Number：

[protected]

Ticket Time：

[protected]:09:43

Ticket Status：

Closed

Order Nubmer：

[protected]

Product ID：

1491066

Email：

thomas.[protected]@outlook.com

Closed：

Did not respond to the ticket for over 7 days.

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Thomas_Coppedge

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VIP4

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[protected]:09:43

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OK, at first I had a problem with the build plate not releasing the prints. I tore up some prints just trying to remove it from the build plate. I\'ve had problems with the leveling since the start. I bought a glass plate to help with the release of the print, I also bought a magnet build plate for it. I just spend way to much time leveling this thing. The leveling is so bad that it dips in middle of the build plate. this is so unreliable. I would like to return it for a full refund please.I\'ve tried so hard to get this thing to work. my other printers work just fine, I donthave the trouble that I have with the crealityprinter.

Ticket 3 Continued

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Banggood

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[protected]:43:55

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"Sorry for the inconvenience. Could you please send us the following details to confirm? 1.The product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag. 2.The video that we could see the exact issue clearly.（Whenthis happens, sending a video is easier to see the problem than a picture.）The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier."

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Banggood

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[protected]:44:01

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"In the meantime, please furnish the machine code to us in text form. The manufacturing code is the serial number of the machine. You can find the serial number in the package or the machine. "

Ticket 3 Continued

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Thomas_Coppedge

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VIP4

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[protected]:44:37

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ok, ill get some videos tonight, i do not have the original shipping package anymore. Will this be a problem?

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Banggood

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[protected]:45:59

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You just need to provide the video.

Ticket 3 Continued

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Thomas_Coppedge

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VIP4

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[protected]:13:02

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Imstill here, I order nozzles because it looks like the original went bad, so imtesting with a new one. give me a little more time while i test and get video. ivebeen sick last 2 days and I haventdone anything.

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Thomas_Coppedge

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VIP4

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[protected]:09:44

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Now imgetting this error, over and over while trying to level. Look, i\'m over this printer, ivespent to much time and money on this printer. id like a return and refund please. i need a empty box mailed to me. thank you.

Ticket 3 Continued –THE DEATH ERROR

Ticket 3 Continued

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Thomas_Coppedge

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VIP4

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[protected]:17:49

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[protected]. is this the serial number?

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Banggood

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[protected]:23:54

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1. The name of the slicing file cannot have special symbols instead of the name, and the slicing file cannot be too long, only English or resin can be used instead 2. If the above are normal, we suggest that customers insert the SD card first in the boot, SD card can not exceed 8GB, only 8GB or 8BG has been under the SD card Please confirm the customer

Ticket 3 Continued

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Thomas_Coppedge

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VIP4

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[protected]:13:50

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What are you talking about? The slicer program has nothing to do with leveling. I preheat the build plate the 220c nozzle and 60c bed and I get this error while leveling now. Does anyone understand i want a refund, IM TIRED of dealing with this printer and its problems.

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Banggood

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[protected]:39:24

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The supplier is studying this issue, can you wait another 24 hours?

Ticket 3 Continued –Replacement Parts

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Banggood

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[protected]:41:39

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1. replacement: motherboard * 1 and nozzle kit * 1.Do you agree that we will resend the accessory for you? It will take ≥2 weeks to purchase the accessories,thenit will take 10 bussinessdays for the accessories to be sent out and arrive in your place. We apologize for the inconvenience caused by this issue and we will better serve our customers in the future. Please reply to this case, we will always wait for your reply. We need you to confirm whether this plan is implemented and we hope to get your support and understanding.

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Thomas_Coppedge

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VIP4

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[protected]:04:42

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I\'m sorry, This printer has been a huge pain in the [censored]. 1. the build plate is horrible, i ruined parts trying to scrap them off, at one point I damaged the black sandpaper like top to the build plate. 2. the leveling on this printer is not fun to work with. It doesntstay level between builds when I had it working. the auto level feature is really bad, sometimes after my leveling the corners andgoto print, the printer would auto level then print .2mm above the build plate. 3. now imgetting an error while trying to level this printer. what can we do to get a refund?

Ticket 3 Continued

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Banggood

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[protected]:49:50

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We are sorry that the colleague cannot be contacted during the time. Are you willing to wait 24 hours?

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Thomas_Coppedge

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VIP4

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[protected]:34:39

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Yes, I can wait. I need a new box to packagein also, I can wait not a problem if we can get refunded. Imstill going to lose around $200 in extra parts/build plate/glass build plate. so as long as we can get a refund going that fine, i know this will take some time since I donthave a box, but i can wait for something or package it in another box that i buy.

Ticket 3 Continued –I Accepted this

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Banggood

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[protected]:07:39

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For this order [protected] would you mind sending back the product for a full refund USD1018.9800? Would you like to consider this solution?On top of the option, you need to send back a complete set of products by the cheapistlogistic method, please not send the items by DHL , UPS or EMS because it is expensive and easy to lead tax issue. We can bear the freight if the freight is reasonable.And please inform us the shipping fee before sending the item.Thereturn address is: ADD: Dongguan Chuanjingelectric machinery factory, No.20 QinglongRoad, HuangjiangTown, Dongguan City, Guangdong Province,China523750 For any other idea, please let us know. We will do our best to find the best possible solution for you.

Ticket 3 Continued

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Thomas_Coppedge

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VIP4

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[protected]:36:20

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Ill work on it. give me a few days.

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Banggood

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[protected]:58:35

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OK

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Thomas_Coppedge

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VIP4

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[protected]:52:35

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Are you all based out of the US? Do you have returns often? I can send to a US location. Let me know.

Ticket 3 ContinuedThis is a large device –Since the original was tossed out I had to order a new shipping box that took 2 weeks to get here. So they closed this ticket.

Banggood

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[protected]:07:54

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We are sorry that only China warehouses accept returns.

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Banggood

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[protected]:16:00

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Did not respond to the ticket for over 7 days.

Ticket 4 –The last one

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Basic Detail

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Ticket Number：

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[protected]

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Ticket Time：

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[protected]:57:45

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Ticket Status：

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Closed

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Order Nubmer：

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[protected]

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Product ID：

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1491066

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Email：

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thomas.[protected]@outlook.com

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Closed：

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Did not confirm the solution for over 7 days

Ticket 4 Continued

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Thomas_Coppedge

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VIP4

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[protected]:57:45

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Opening another ticket, i accepted last time, imwaiting on a box i ordered to fit this printer in. since i threw away the original box I had to order one that size to pack it in. I have not received the shipping box yet but when I do I will let you know. on the last ticket you requested that I notify you first about price of shipping back and you might cover. lets work out a deal, how much are you will to pay for return shipping? thank you, Thomas

Ticket 4 Continued –Only ship to Chia

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Banggood

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[protected]:21:09

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If this product is to be returned, it must be returned to the warehouse in Dongguan, China, and cannot be returned to the U.S. warehouse, as you purchased it from the Dongguan warehouse. We recommend that you accept the supplier's proposal to send you a replacement part, which will make it easier to solve the problem.

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Thomas_Coppedge

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VIP4

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[protected]:13:40

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I understand, I\'m still waiting for the shipping box to get delivered so I can pack up the printer and send out. Can you send me all the contact info need for return. Thank you.

Ticket 4 Continued

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Banggood

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[protected]:15:58

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Okay, please check the shipping cost first.

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Thomas_Coppedge

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VIP4

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[protected]:00:32

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Will do, still waiting on the shipping box to get be delivered, weather had a delay in travel.

Ticket 4 Continued –Packing up the Box

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Banggood

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[protected]:04:49

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Looking forward to your new process.

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Thomas_Coppedge

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VIP4

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[protected]:21:39

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Got the package, what information do I need to put inside the box so they know who and what is being returned?

Ticket 4 Continued –Checking Shipping Prices

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Thomas_Coppedge

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VIP4

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[protected]:37:06

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I know you said not to use DHL but they have the best price, tax free it says. let me know so I can book it and need paperwork for inside the package please. thank you.

Ticket 4 Continued –Still checking prices

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Thomas_Coppedge

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VIP4

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[protected]:38:57

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I know you said not to use DHL but they have the best price, tax free it says. let me know so I can book it and need paperwork for inside the package please. thank you. also its asking for a phone number for the shipping address.

Ticket 4 Continued –Counter Offer ?

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Banggood

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[protected]:35:06

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These shipping methods you mentioned have the potential to incur high tariffs, and we recommend that you accept the supplier's proposal: replacement shipment: motherboard*1 and nozzle kit*1.

Ticket 4 Continued –My Counter Offer

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Thomas_Coppedge

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VIP4

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[protected]:50:16

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Can i get a new build plate also?

Ticket 4 Continued –Proof they asked?

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Banggood

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[protected]:17:10

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If the build plate is also faulty, please provide evidence of this and the supplier will be able to reissue it.

Ticket 4 Continued –Calling the bluff

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Thomas_Coppedge

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VIP4

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[protected]:30:00

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I really dontwant this printer any longer, its been a pain ever since I got it. I want a refund please.

Ticket 4 Continued –Another counter offerBasicllya new unit they will send because I refuse to keep this product

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Banggood

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[protected]:18:12

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We consult our suppliers to see if we can send you a hot bed, motherboard and nozzle kit.

Ticket 4 Continued –I refuse

•

Thomas_Coppedge

•

VIP4

•

[protected]:49:55

•

Please guy, understand that this venture on this specific printer which I thought would be a good investment has turned out to be a bad one. Ivespend countless nights just trying to get a good layer 1 print. I dontwant to deal with this printer anylonger, even if I get a new motherboard this thing hasnteven lasted 3 months. Imtired of this printer. what can we do to get my money back?

Ticket 4 Continued –Contacting Sales

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Banggood

•

[protected]:49:36

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We are contacting sales to give you a satisfactory solution.

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Thomas_Coppedge

•

VIP4

•

[protected]:10:41

•

Any update?

Ticket 4 Continued –Another counter offer$100 backI REFUSED

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Banggood

•

[protected]:14:51

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For this order [protected], we would like to refund USD100 to your payment account. Would you like to consider this solution?We recommend that you keep this machine.

Ticket 4 Continued –Another counter offer$200 backI haven’t replied back

•

Banggood

•

[protected]:16:06

•

For this order [protected], we would like to refund USD200to your payment account. Would you like to consider this solution?Please tell us your decision

Ticket 4 Continued

•

I haven’t replied back to this ticket, I instead filed a dispute with you Citi bank. This is the final message from the ticket.

•

Banggood

•

[protected]:15:29

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Did not confirm the solution for over 7 days

My Final Thoughts

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I’ve been dealing with this device for to long. I run multiple other printers and this one is the worst.

•

They said they would accept a return then change their minds. The printer is right next to me packed up, and ready to go.

•

I want my money back,they can have this printer.

Ticket 5 –current ticket opened

•

Basic Detail

•

Ticket Number：

•

[protected]

•

Ticket Time：

•

[protected]:44:47

•

Ticket Status：

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Waiting for confirmation

•

Order Nubmer：

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[protected]

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Product ID：

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1491066

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Email：

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thomas.[protected]@outlook.com

Ticket 5 -Continued

•

Thomas_Coppedge

•

VIP4

•

[protected]:44:47

•

So I have this printer still boxed up and ready to ship out, send a shipping label please.

Ticket 5 -Continued

•

Banggood

•

[protected]:04:02

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Inordertobetterhelpyousolvetheproblem,doyouwantustoresendyouanaccessoryorprovideothersolutions?Wewouldlovetolistentoyouropinion.

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Thomas_Coppedge

•

VIP4

•

[protected]:51:51

•

only solution i need is a shipping label and a refund on this printer please. thank you.

Ticket 5 –Continued -declinded

•

Banggood

•

[protected]:34:51

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For this order [protected], we would like to refund USD200 to your payment account. Would you like to consider this solution?We want to express our genuine apology for all inconvenience caused. Could you accept we arrange this refund to your payment account to solve this case? And you don't need to return the item.

Ticket 5 –Continued

•

Thomas_Coppedge

•

VIP4

•

[protected]:22:53

•

I dontwant this printer, its taking up space in my office. Ivespent money to get a box to ship it back. This was agreed on other ticket, and now I cant return for a refund?

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Banggood

•

[protected]:41:08

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We have reflect your issue to the supplier. could you mind wait for reply? Thank you for your understanding and your cooperation.

Ticket 5 –Continued –waiting again…..

•

Thomas_Coppedge

•

VIP4

•

[protected]:51:01

•

I have a dead printer, been sitting here for months. I dontwant $200 or even $500. I want the entire amount, full refund, after the motherboard took a poop, it was over, im100% done with this printer.

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Banggood

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[protected]:09:35

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We want to express our genuine apology for all inconvenience caused. we will contact the supplier again asnwhether they can provide other solution.Sincerelyhope to get your understanding.

Ticket 5 –Continued –another solution?

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Thomas_Coppedge

•

VIP4

•

[protected]:27:03

•

another solution?

•

Banggood

•

[protected]:54:43

•

We are so sorry for what happened to your product. We will escalate your issue to our technician or supplier, but they are on the holiday of Labor Day and will be back on next Thursday. Sowe might offer you the professional suggestion on Thursday. If you could not get reply timely, please contact us again. Thank you for your understanding and your cooperation. have a nice day

Ticket 5 –Continued –closed ticket?

•

Banggood

•

[protected]:15:53

•

Did not respond to the ticket for over 7 days.

Ticket 6 –ANOTHER TICKET –just opened

•

Thomas_Coppedge

•

VIP4

•

[protected]:52:38

•

Why do you guys keep closing my tickets? imwaiting for you guys to get back to me? I WANT A REFUND. Did not respond to the ticket for over 7 days. Banggood2022-05-03 04:54:43 We are so sorry for what happened to your product. We will escalate your issue to our technician or supplier, but they are on the holiday of Labor Day and will be back on next Thursday. Sowe might offer you the professional suggestion on Thursday. If you could not get reply timely, please contact us again. Thank you for your understanding and your cooperation. have a nice day

Ticket 6 –ANOTHER TICKET –reply 1

•

Thomas_Coppedge

•

VIP4

•

[protected]:56:25

•

you never got back to me and then just closed the ticket? because you guys didntrespond? wtf is going on? wtf kind of company are you trying to run here? what is this crap, i need a refund.

Ticket 6 –ANOTHER TICKET –reply 2

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Thomas_Coppedge

•

VIP4

•

[protected]:58:02

•

wtf is this?

Sirs,

THIS POSTING REFERS TO :

Item ID: 1312330

"200A 10-25mm Rapid Fitting Male & Female Connectors European Electric Welding Machine Tools",received two weeks ago.

I would like you to take another GOOD look at the pictures of YOUR ADVERTISED PRODUCT, and if you still insist that the photo of the

advertised product (included IMG 1A) is the same with the photo of the product I RECEIVED ( included IMG 2A) then something must

go WRONG with my VISION or yours...!?

Please be kind enough to ask someone with a knowledge of the "English language" to explain to you what is happening ...

N.B As you can see in (included IMG 3A) YOUR MISTAKE is repeated for the 5th time..!

I hope that I made myself clear this - and final - time and I hope that you can recognize your mistake(s).

I will not accept any responsibility for the lack of understanding of what I am trying to tell you.

Regards...