Banggood
Reviews and Complaints

It's been a week I am trying to get some solution from banggood, as I have received a package already opened and a non-working product. But since then the only reply they are giving is 'we will check the issue'. I have been asking them daily, but no proper response. It feels like a scam, as I got a rubbish product and they don't give me the solution.

To day is Oct.14-21 : To i got my new smart watch and it came w/o the manual and no charger and it will not turn on? The manual that came with it was for a smart hand ring. The watch is a (SKUI20091) (Multilingual Menu Display) Bakeey Y56 144in LCD Touch Screen. The Order No:A0003621092901 PA.. My name is: John Riddick III
719 E Bayview Blvd Apt.13 Norfolk, Va. 23503 U.S.A

the keyboard that i recieved did not work with the mouse on the 2.4 GHz the order # is [protected]:06:00. and I have tried to get help from banggood button no relief it goes and I check the accounting orders box and it never clicks on the chat or email of the help format

I purchased a gaming chair on 5th of September and the product was never delivered and when contacted the customer service I was informed that the product is returned back to sender, when ask the reason why, I got replied may be incorrect address or product damage. My address is correct as I received other product which I ordered. The product was reordered on 17th September and it is not delivered by its due date which was 25th September, when enquired with customer service I got a negative reply. The agent reply that the delivery will take between 7-13 working days. And today 11th October I see the update on my product that it is returned back to sender. This is very disappointing, unprofessional and I rate this service as very bad.

On 28-09-2021, as we first tested the machine it leaked water from the tank to machine connection.
After 10 days of useless 24 hour response message exchange they asked me if i could solve it localy.
Had a 3d printing company that measured and could make a 1mm external part that would connect between the machine and tank and isolate the water, banggood replyed that they would cancel the warranty ( sold from europe warehouse wich is covered with 2 years warranty). The repair was the sugestion and i still havent made it.
So resuming:
-leaks water, useable if removing the water tank right after taking the coffe out.
-they suggest local repair, but whant to nullify warranty after they sugested it.
-repair is a 3rd party made part, wich will fit on machine without tampering the inside of the machine. Same as puting a sticker on it. And they whant to nulify warranty.
Acording to european warranty law, the pick-up and repair costs all fall on the seller and no product can be sold in europe if the manufacturer/resseler refuses to comply with this point.

The item's order # is [protected]

My order is still marked as pending payment even when proof of successful payment was emailed already. I have sent several emails to [protected]@banggood.com & [protected]@banggood.com to follow up but I am yet to receive a response. Order details are as follows: order no [protected]. Payment was made via Gcash. Attached are the screenshots of the 1) email from Gcash confirming the successful transaction, and 2) receipt generated from the Gcash app after payment.

I received an item that is not according to the specification on the site (PIR distances are different than in the site than what I received.
I feel totally bad about the product such the site deals with stupid customers.
My order is [protected].
How I can trust your company again?
Please refer to the photos attached.
I don't know why the banggood not caring about the customer

This order was paid for on the 20/05/2021
Please follow-up on the order
If no success please refund me

On July 3rd 2021 I bought an e-bike (Ado A20) on Banggood (order no. 101317330). First of all, it took 12 days for the bike to arrive from a European Warehouse… turns out it was out of stock and I had to wait. There were no apologies or shipping updates from Banggood. Bad service!
The bike finally arrived on July 15th and when I was assembling it, I saw that the seat was ripped, even though the box was ok. I immediately sent a message to Banggood reporting this. Banggood never provided a solution; instead, they requested photos and kept stalling…
After that, I tried to ride the bike and the throttle was not working, even when I pedaled… So, the seat was not the only problem. This bike was definitely faulty. Once again, I sent a message to Banggood. Their answer was not good at all: they told me to contact the supplier… So Banggood sells products but if they are faulty, you have to solve the problems on your own… Terrible!
I then opened a new return and replace ticket online and sent everything (video) as requested. Once again, Banggood kept stalling and never provided a return shipping label, or address… Since I bought this bike to take with me in my summer holidays and Banggood provided a faulty bike and bad customer service, I will be forced to request a full refund and return the bike. I already contacted PayPal in order to help me.
So, I gave a second chance to Banggood, but once again they let me down. I guess this is goodbye for me! I was a good regular customer, I deserved to be treated with respect.
Please be careful and avoid this store! There are plenty of other options online! Search for the one with good customer and after-sales service!

UPDATE (28/07): Banggood still doesn't follow its own rules and policies.

UPDATE (27/08): Banggood asked me to return the faulty e-bike, but 3 weeks have passed and I still have no money and no bike. I requested the cancellation of the replacement and a full refund.

UPDATE (02/09): Banggood is totally ignoring my refund request... I need my money most urgently!

I can see that my order is returning. I have not received any info that it had arrived. I still want it

Client Number (Nick name) : BG114181685
oder time 2021-07-28, order number: [protected]
order is declared to be shipped since Jul/29
The tracking No: H1234560002917501050 not found
Package should be delivered on 2021-08-13
but we got no further information. Please check the status of the package.
Thank you and best regards
Wolfgang

Hi
Date if incident: 2021-07-12 (delivery)
Client number: BN5109942017

I found the horizon 4k projector online at a reasonable price. After successfully buying a cheaper product before from Banggood, I decided to buy it. I got a receipt of the item I had bought. However, when the product arrived it was the cheaper non 4k version. I asked the company to replace and even sent the videos below proving the product I had bought was the Horizon Pro 4K version. They completely ignored the proof and just repeated the line- it was my fault. A clear example of bait and switch. But the switch only happens when you have bought.
Thanks
Michael

Correspondence to date, starting with the most recent:

[protected]:29:39

The item we sent is correct, please check the product page again, could you accept we send you 1500 points and you can keep it?

BG573716503
VIP4
[protected]:34:20
You have made a choice not to acknowledge or answer any of my points despite the proof I have sent you. Instead you just repeat your false claims. As the companies representative, you refuse to respond to my request for details of how to contact an independent decision maker to resolve the dispute. Can you confirm this is your decision before I take the matter further. Thanks
Banggood
[protected]:22:11

The item we sent is correct, please check the product page again, could you accept we send you 1500 points and you can keep it?

BG573716503
VIP4
[protected]:30:57
Could you please send the details of how to bring the issue up with an independent body regarding false advertising as you have chosen to ignore all the facts regarding how you sold this product to me. Thankyou
Banggood
[protected]:15:22

The item we sent is correct, could you accept we send you 1500 points and you can keep it?

BG573716503
VIP4
[protected]:46:22
No it is not Ok. As have proved the order and subsequent confirmations all stated Horizon Pro. The product description was misleading whether you or sales team choose to acknowledge that fact or not. That is why I want to take the matter further. Is there no process of complaint in your company other than what you sale teams says?
Banggood
[protected]:32:01

If you keep the product, we can give you 500 points.
Banggood
[protected]:31:31

We have confirmed with the sales that you placed the wrong order, not that we sent you the wrong product. If you don't want this product, you can return it to us, but you need to pay the shipping cost, because it's not our responsibility to buy the wrong product yourself, okay?

BG573716503
VIP4
[protected]:45:41
What news? Again- Can you please give the explain the process and details of how to take this complaint further. The response I have received is not satisfactory. Thankyou
Banggood
[protected]:43:08

We will wait for your latest news, thank you.
Banggood
[protected]:51:33

For this order [protected] would you mind sending back the product for a full refund AUD1492.9500? Would you like to consider this solution?
We really apologize for the late reply for the weekend. If you don't like this product, you can resell it or give it to a friend. If you insist on returning goods, then you need to pay the freight. Is that acceptable?
No
Yes

BG573716503
VIP4
[protected]:19:57
HI, Whilst ordering you product you site said the product was 'horizon Pro'. When pressing ' check my order it says 'horizon pro' and as a sent in a you-tube link to you -my receipt said 'horizon pro'. The order reference you are quoting even starts with the words: [Android 10.0] XGIMI Horizon Pro Projector 4K Resolution LED 2200 ANSI Lumens... This is why I believed I was purchasing a horizon Pro. However you still maintain it is me- the customer that is at fault and refuse to acknowledge any of my points. To me it is clearly false and deceptive advertising. That is why I wish to take this matter further. Can you please give me the details of who I need to speak to. Thanks Michael
Banggood
[protected]:48:00

You can click on the screenshot of your own order. It shows that you bought the Horizon instead of the pro version. Can you accept 500BG points as compensation? tps://www.banggood.com/Points-and-coupons_hl22 Please also kindly note that the points can be exchanged to give up to 15% off your order and can not be applied to the following circumstances which are already in discount: promotional products, snap-up products. Alternatively, the points can not be used if you are a customer of drop-ship or wholesale

BG573716503
VIP4
[protected]:26:21
Can you please click on my order. It clearly states Horizon Pro as does the receipt video I sent yesterday. If you wish I can take another video and send it. I know the difference between the 2 versions, I specifically ordered the horizon Pro from your site as I have proved. If you refuse to give me what I paid for, can I have your name please and details where I can make a complaint- so I can take this further.
Banggood
[protected]:00:49

We have checked the order, and you have purchased XGIMI Horizon Projector-1080P Version. Both of this product can support 4K, but the original resolution is different.

BG573716503
VIP4
[protected]:48:02
Thank for your response. As I have already stated, I ordered the horzon Pro which is 4K not the horizon which 1080. I have sent a link to a youtube clip showing the item I bought from you site. I bought the horizon pro - I expect the horizon pro. How can you say this is the correct item?
video url: https://youtu.be/NyZ5rgeFouQ
Banggood
[protected]:44:15

If you don't like this product, you can resell it or give it to a friend. If you insist on returning goods, then you need to pay the freight. Is that acceptable?
Banggood
[protected]:43:44

"After inquiry, we found that the product you bought is correct. The product we sent is correct. You can check your historical order."
Banggood
[protected]:42:27

We will feedback your question to the supplier, please wait patiently for 24-48 hours or 3 days. Thank you for your understanding. Please forgive us for the inconvenience caused.

BG573716503
VIP4
[protected]:13:35
I sent the third lot of photographs and response 3 day ago. No reply?

BG573716503
VIP4
[protected]:46:14
As I said I do not have a crumpled bit of plastic like you have shown in your photograph. I have attached the shipping labels from the box. What I also have is a product I did not order and an online receipt for the one I did. Are you going to replace the incorrect product, as is my right, or not?

BG573716503
VIP4
[protected]:35:26
As I said I do not have any shipping label. What I do have is a product I did not order and an online receipt for the one a did. Are you going to replace the incorrect product or not?
Banggood
[protected]:22:54

There is no such thing as this shipping label. Each of our packages will have this information. Please send it to us truthfully to help you solve your problem. Thank you for your cooperation.

BG573716503
VIP4
[protected]:09:31
Can you tell me what is the problem? It clearly not the projector I ordered.

BG573716503
VIP4
[protected]:06:33
As I said the box was delivered on my door step with no other documentation. I never received the other document you requested.
Banggood
[protected]:33:32

We also need this picture, thank you for your cooperation

BG573716503
VIP4
[protected]:21:28
I have attached a phot of the barcode. The box arrived on my door step without any other documentation

Banggood
[protected]:23:57

We are sorry that you did not send the photos according to our requirements, we need the photos as shown in the picture.

BG573716503
VIP4
[protected]:22:44
I have received one product the XGIMI horizon. I have enclosed a photograph of the box and the projector together as requested. I have also sent a stock image of the XGIMI Horizon Pro box for from the internet . This is the projector I ordered and paid but did not receive. I want to swap the XGIMI horizon I received for the 4k Horizon Pro I paid for. Does this make sense. Thanks Michael.

Banggood
[protected]:29:51

Can you put the products you received together and take pictures and send them to us? We look forward to hearing from you and thank you for your cooperation.
Banggood
[protected]:29:32

Can you send us pictures like this first? we could clearly see product's shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag.

BG573716503
VIP4
[protected]:20:44
There are two products on your website. The horizon (which is HD 1080) and the horizon pro (which is 4k). I bought the horizon pro but was sent the horizon. If you click on my order it still inks to the horizon pro- that is the model I selected and paid for (although now the price has gone up). I wanted a 4k projector and have be sent the wrong one. Can you please replace with the horizon pro. Thanks Michael
Banggood
[protected]:11:04

We apologize for not understanding what you mean, can you elaborate on your question? Can you send us pictures like this? we could clearly see product's shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag.

BG573716503
VIP4
[protected]:58:08
HI, I have received the item XGIMI Horizon full HD Smart Projector. However I have not broken the plastic seal as my order is for the XGIMI Horizon Pro Projector 4K - version. Can you advise on how I can get a replacement.

After waiting for 20 days I still need a phone and I'm in search for it.
The phone they sent to me is specific for Europe so it's not compatible for Australia even so it's a global version but not an international one.
Returning the phone from Australia will be too expensive because we have very strict rules regarding batteries.

It's a big waste of time and struggle because now I've to wait to deal with Banggood while I need a phone now!

I received the it above iv working order but in just short of 3 weeks with minimal use the motor failed. To this I supplied evidence uploaded to YouTube as asked and the sku code on the box. After speaking the refuse to refund me unless I pay for the return myself. There policy is 180 days return on bad quality. They owe me £68.84? All items in the picture below are faulty. Battery engineount and pinion as they have been over tightened in the factory and broken and the motor is faulty. I have complied but they are not interested

Saw a picture of a small chain saw for 10.50 so I selected add to my cart and completed my check out.

after over a month I got a package from a fulfillment center in California. They sent me a chain bar that would fit the chainsaw in the product picture not the chainsaw...

They said thats what I ordered...nope I ordered the chainsaw kit. I have gone back and forth and the best they would do is refund me 5.00 to just shut up and go away.

looking at reviews of this product they have cheated many many customers...They know they are cheating customers and they leave these listings and sending people some part of the chainsaw but never the entire kit, .
Banggood should be band from this sharp practice which they are still using. Do not buy Banggood.
Buyer be very aware"

Banggood are allowing scammers to use thier site to con customers into buying a product they purport to be selling but are not. It is a scam. They show full colour photo of mini chainsaw complete with 2 batteries, charger & saw. This not what you get. You only get a chain, an adapter & a small free gift. A complete misleading advert. Banggood should not be allowing scammers to list on thier site. I have asked numerous times to send the chainsaw or give a refund. They say my order is complete. Banggood give a refund & stop allowing scammers to list on your site.
ordered Doersupp 6 Inch 1200W Cordless Electric Chain Saw Wood Pruning Chainsaw Mini Cutter W/ 2Pcs Batteries Garden Tree Logging Trimming Saw Woodworking Tools Set
Type: #1
£9.491£9.49
Sub-Total: £9.49
Shipping insurance: £0.19
Shipping Fee: £0.00
Total: £9.68
The photo bellow shows all that I got.

Faulty electric scooter delivered by banggood.I checked the frame was deformed state at the time of
delivery.I raised a complaint ticket with banggood and they are not supporting me to return the scooter, rather they are asking me to fix the scooter by myself.
Below are the complaint ticket details
Ticket Number：
[protected]
Ticket Time：
[protected]:19:03
Ticket Status：
Suppling more proof
Order Nubmer：[protected]
Product ID：1734406
Email：[protected]@outlook.com

Hi,

The below is of major concern wrt delivery delays of Banggod Products in SA. It seems the process is following the same bad service delivery as SA Post Office in SA with individuals providing services on behalf of Banggood delivery services threatening customers like me on Whatsapp, which is unacceptable and not answering my e-mails.

1. Thank you for your order [protected] with Banggood
Inbox
Topshak TS-ED1 Cordless Electric Impact Drill Rechargeable Drill Screwdriver W/ 1 or 2 Li-ion Battery
R533.08

Banggood.com
May 23, 2021, 1:41 PM
My order Buyer Protection Help Center Your Order has been Generated! Dear BG204611101, Thank you for shopping with us. We will now begin processing your order.

Lionel Wolmarans
Jun 19, 2021, 7:10 PM (16 hours ago)
to Banggood.com

Hi,

It would be appreciated if someone can explain to me why the delivery process is running backwards on this order.

It does not make any sense to me.

2021-06-18 13:11:00
Waiting for pick up

The parcel has been left in the South Bay 3 and will be delivered on the next scheduled delivery.

2021-06-18 09:02:00
In transit

Your parcel was left by the courier and is currently at our depot

2021-06-15 13:26:00
The parcel has been left in the West Bay 3 and will be delivered on the next scheduled delivery.

I have tw0 parcels at this Warehouse whereby the Courier Company is not meeting service delivery expectations!

Best regards

I accidentally clicked confirm that i have recieved my order and i hope that the delivery doesnt get cancelled because of that please