Enjaz Bank review: I am completing about money still not received

Dear Sir/Madam,
My name is samrat sarkar and my Aqama number is [protected]. I have send my 2300 Riyal from Enjaz bank Ras Tanura branch 304 on 6th Oct 2019, But the worng Amount number entry by Counter man. An I complet about this issue at same time before I leave the bank to counter man and after two days, I complete to bank manager about this issue. But still I did not get the money back.
Please help me out of this issue. I am from poor family and they need money because my mother is not well.
Hope you help me and take some action on this case. My Contact number is [protected]
[protected]@gmail.com