Bank of America review: loan modification 126

Hello People,
I used to work there at BOA Collections in Tx on mortgage Loans, their policies are great they have good professionalism, the only problem is that the employees need more traning, i see them having to ask their boss the same question over and over and i do see some poor performance which they do get griped at from the bosses...now as far as a loan modification on having her home for market then doing a loan mod, thats what caused a risk... and this is for future refrence, if u are doing a home for market then a loan mod at the same time is a big huge risk because the whole purpose for BOA is for u to keep ur home when ur in debt if not then for short sale or Deed in leui, THE SAD PART IS ... the customer reps didnt explain correctly to u as the homeowners and pertaining to ur info and then at the same time as the homeowner all this info is on ur loan agreement there are ways to get info what to do and what not to do, and i do feel for those who lost their home big time lord help them all and i do not know the situations but we are all responsbile for the decisions that me, you and the company makes...i hope and pray for the best to help u all and i hope this info helps this was no intention to gripe or get even but to give info as my experience on used to working at BOA.

Hello,
I am encouraging everyone who is the modification process to contact their PMI company. I just found out that the PMI company (Genworth) no longer services my loan stating the PMI policy was canceled in 12-09. I called BOA to ask who is the current policy holder and they stated Genworth, the last was sent on 3/3/11. Called Genworth and they said payments have been received but they were sent back to BOA due to no active account. BOA denies the policy is inactive stating there is no other PMI company listed. This can mean one thing BOA is collecting premium payments when there is no policy failing to deduct the premiums from my account balance. This is a fraudulent act by charging for premiums on a policy that does not exist, failing to notify Freddie Mac and the borrower, and not reducing my escrow account. BOA had found a new way to steal money form customers and the government.

Now am being told that I cancelled the Short Sale. Thank God, I do everything in wrting and record all calls. What a nightmare. But, have found a new GREAt pleace to rent (never want to own again, no benefit or incentive anymore) and am letting the house go! They have already messed with my credit and until all is resolved I am a "Higher" risk than I would be if I went into foreclosure or BK. - sad state of affairs.

my sick and elderly neighbors tried for a loan midification on their home for over a year. as of two days from now they will be thrown out of their home with all their belongings. boa strung them along for over a year, telling them they need more info, they are working on the loan, etc. they were told not to make house payments or they would not qualify. as of 3 days ago, their home was sold at auction. he is 75 years old with congestive heart disease and copd. she suffers with ms. how can this happen in this country? my heart is breaking for them and the scariest thing is that this could happen to any one of us. when will our government wake up and do something to stop this bloodletting by these banks?

I have been looking for someone to help me with BAC and their stone walling. I have been in limbo for 2 years now. And BAC ruined my credit.

It started when I asked NACA to help me in Sept of 2009. I never heard anything from NACA, after a few months I called BAC and they told me NACA had me on a hold with them for a loan Mod. I emailed NACA several times and no-one could find any info on me. So out of the blue I get called from Affordable Finance LLC out of New Jersy saying they could help me. 3000.00 and they could get me the loan mod. Well to make a long story shorter a little, I did the paper work for them, paid them, one and a half years later I found out the lawyer I was working with was replace by another one, and I had to fill out ANOTHER Power of Attorney paper for the new guy. I filed a complaint with the New Jersy ATT Gen, after several months they told me I was SOL on that gettin my money back. I have tried to work with BAC on my own to get the Loan Mod. Gave them the papers 2X and finally was told We make too much money. I live on Social Security Disability (BIG MONEY HUH?) My wife makes 9.50./hr. I have a interest only loan, I owe 121, 000.00 on the loan. I was with Countrywide but got bought out by BAC. Ever since I have been in hell. They have ruined my credit, I have made EVERY single payment but BAC says I am thousands of dollars behind in payments. I have the canceled checks to prove this. I can't get BAC to make my credit current and post my payments on their accounts. My money seems to be dissapering over there.
I want to file suit against BAC. I don't know who to get help from. Or even what to do. Can you gide me to someone that could help me?

Order a credit report, dispute the negative report from BOA, the credit berau will send it to BOA and the have 30 days by law to respond, if they did you will have to cancelled checks to show that you made all your payments as agreed ...if not the credit berau will remove the negative mark from you report.

Bought our double wide in 2005 on 6 acers and we have put over 50k into the house and property. we bought our home with countrywide which is nowBOA. What a snake. I recently had a diableling surgery and currently going on SSI and my husband was on SS when we bought this property. We have never missed a payment or been late with one since we bought our home.We applied for the home modification program and 3 month later we get a large envelope that states they cannot come up with an appropriate payment amout to help us.I have been out of work now for five months and we still have not missed a payment or been late, and we have two children. What about the people out there that lost there jobs and no money. BOA is a type of Snake, its also a Bank. Kathyrn Mullins katmonk@shentel.net

I support John Wright vs. BofA Lawsuit"

yes we should ban together and do something. This is absurd.

I have triefor almost two years to obtain a loan modification from Bank of America. My situation is tha same as millions of consumers Bank o f America is unwilling to process me for modification. If anyone wamts to contact me I would be willing to form a class action lawsuit for unethical practices. I need help together we can accomplish what we can't seperately.

I am shocked to find this website full of experiences similar to my own.

Does anyone know how to file a class action lawsuit? Isn't that what happens in situations like this? That is surely what is needed.

1/ Bank of America took 4 MONTHS to send me the application forms.
2/ Then a further 6 MONTHS demanding documents. Then, requesting the SAME documents over and over weeks later because by then I was told the documents I had previously dutifully sent had 'expired'.
3/ The 'representative' refused to communicate, or respond to polite requests for confirmation she was receiving the documents I was sending them. In fact, she seemed to be amused when I indicated concern or stress. Her communications were full of mistakes and frankly she didn't seem to care.
4/ Then, after 10 MONTHS of this, within DAYS of being told they had what they needed, I received a FedEx package saying my application had been denied.
5/ The facts they stated in the denial letter were completely incorrect, such as my income. The mistake in their 'calculation' is over $1000/mo. I WISH I did earn as much as they claim!
6/ I wept, and then called BofA describing the error. I have have been told an appeal is opened and to send more pay stubs...

This is so stressful.

I am going to make calls to see if I can find legal help, but I truly beleive that if this is happening to so many people there needs to be a collective legal action. I hope someone knows how to get it started? There would be a LOT of participants in a legal action.

OK, don't make enough to get a new home loan, even a refi, make too much for loan mod, BOA says I cancelled the short sale (and I have documents stating just the opposite), over the past 10 months have increased my mortgage, upto $180 more, claiming that insurance and taxes went up (per ins & county - not true). Now, I am assuming they have accelerated my interest, making my monthly payment a whopping $2340 per month!. Now mind you, this house has barely 1/4 acre, was built in the 40's and has maybe 1, 500 sq ft. They can have the house - but Fed's have halted all foreclosures with BOA, Chase and Wells Fargo.

Let me first state that Bank of America is the lowest form of life and that I never wanted them as my Mortgage company, they just happened to take over when Countrywide went out.It took them 7 months to make a descision on my loan modification and then turn me down.In that 7 months they kept losing paperwork and I had to keep faxing them 2 times a week.It cost me over $50 to do that.I appealed it and they turned me down right away, they offered no other help.It is actually the investors who are the biggest ### on the face of the earth.I have talked to many people and all I hear them say is that BOA is the worst bank to deal with.I THINK THEY SHOULD BE INVESTIGATED FOR FRAUD, FOR LYING, (which they did to me), FOR NOT USING OBAMA'S MODIFICATION PLAN THE CORRECT WAY, IF I COULD I WOULD GET A PROTEST STARTED TO GET THEM OF THE FACE OF THE EARTH.I HOPE THE INVESTORS ROT IN HELL!

So, my husband and I tried to modify our loan last year thru BOA, and we were denied due to not having steady income, etc. We now both have good paying jobs, so we called them today in hopes to take advantage of the HAMP program..we were told that was not an option for us due to the fact that we were turned down the first time! HELLO BOA! Do your homework, you CAN apply again after being turned down if your situation has changed. She tried to convince us to short sale the property! All while telling us that they dont' want another foreclosure and that they are working with their home owners. Really? We even over qualified for it! I am LIVID! Getting my attorney to go after this crap. I do a LOT of research, and we have rights! Oh, she then said "you need to send in a significant amount of money..and perhaps then we can try to work something out." We asked her how much..she said "I am not at liberty to discuss that". WHAT DOES THAT MEAN? Then WHO is? WHAT do they consider significant? I HATE BOA, wish they would BLOW UP!

They are doing this because they have already received money from the Feds, so what do they care? They will send out letters saying that once you pay ?, they will redo refi paperwork but will need the paperwork refax to yet another place (who is getting all this paperwork with our personal info on it?), but in the small print they also say that paying this does not in anyway, stop the foreclosure or guarantee the loan mod. I have an FHA loan so they won't be losing anything on this, they will actually make money (and hide it which is why they accelerate the interest) They are trying to strong arm people into the increase so that their profit margins are up.

It is no longer beneficial to own a home as tax breaks aren't what they were. My American dream is not be house poor. Who cares if I own a home? not me for sure

Owning a home now a days is flushing your money down the toilet, AND you accrue Captial (for expensive repairs that could, in a different lifetime, increase the value of your home) expenses which would be covered by owner if place was rented. I don't know about anyone else, but my equity is in the negatives.

? contradicting yourself just a bit, don't you own a home? don't sound like you do. The current market has reduced the property values, making most homes not worth what people paid initially, this reducing the equity

my previous response was to TheLoveFistII.

I too was originally with Washington Mutual, and then Bank of America took over. I was a few months late, and was consider in default and threatned with foreclosure. I then went to Preimer Legal Advocates to help with a loan modification. I gave them $1200 of my money, and got deaper indebt to Bank of America. Then Preimer Legal went bankrupt and I lost that money. Bank of America said they could help me and it would not cost anything. I filed all the documents they requested, and waited from July 2010 to May 2011, constantly sending them documents requested or ones they say they never got. This month they sent me a letter saying I did not qualify because I failed to comply with sending them required documents! This is so frustrating as I have sent them everything they requested. I

I don't know what is going on in their modification dept. but something is majorly wrong. At this point, I feel like filing a lawsuit againt B of A!

Hey "love fist". What an ignorant comment. Hope YOU never have the rugged pulled out from under you. Oh, guess everyone should have been recession proof like you, huh? ###. Just sayin'...

What about the millions of people who HAD good jobs and were ABLE to pay their mortgages? Then they LOST their jobs. Hmmm...sounds like common sense to me! Yes, there are people out there who live beyond their means willingly...then there are people out there like me who bust their ### their whole lives, build careers, buy modest homes, only to have it ALL crumble down due to a severe recession. Again, sounds like common sense to me. Why are you even on here? Sounds like you have it made. Are you not aware that we are in a recession and millions of people have lost their jobs? Oh, I guess you paid cash for your house, so you have no debt.

Well, so did everyone else! So did I! Had a great job, my husband owned his own business...we paid taxes, we were philanthropists, etc. I just don't think what you said was fair at all. Not that I care what you think, because I don't know you...but it was an arrogant thing to say. My husband and I are back on our feet..we both have jobs, and all we wish to do is keep our home. We have a 6 year old child who loves her school. We are more than able to pay the mortgage, but BOA is dicking us around and telling us to short sale! Guess they want another foreclosure. There are a lot of people who are struggling, as you can see here. A lot of responsible people. If you don't have these issues, then why are you on here? Just to put people down with your comments? Makes no sense. Regardless, have a nice day. Glad you don't have the problems that a lot of us do.

I am so frustrated with Bank of America. I am not a good record keeper nor do I write the names down of the people I talk to. I am kicking myself on a daily basis because of this. In the summmer of 2009 I got behind by one payment on my mortgage. I got scared because $750.00 isn't easy to make up so I called Bank of America to find out what I should do. The man I talked to told me that my best bet would be to go into a forebearance. I didn't know what that was, and he told my I would have a reduced payment of 404.11 a month for 6 months and that someone would call me from the company to go over my options. I specifically asked him if this would come back to bite me in the butt in the end, and he said absolutely not. Needless to say at the end of that period no one called so I contiued to make those payments. About a month after that I got a foreclosure letter with a notation that I owed over $2000 and I have not been able to recover from that ever since. I would love to file a class action lawsuit against them, but I don't know how.

I also am in the same type of situation with Bank of America! And this so called help of the Home Modification Loan, which I first received from them in 2009...It was called...Make Home Affordable Program! It read that it would only take 3 months, to assure me a lower interest rate and help of lowering my monthly payments, which by the way, were not behind! I am a disabled, single parent and so any and all help was much appreciated! However, Bank of America took thier time on the process, that the 3 months turned into 9 months! During this 9 months...I had been telling them NOT to count my child support as income, because it was NOT DEPENDABLE & according to thier paperwork, it did not need to be counted! So, for the 9 months...they had me sending copy after copy of bank statements & other papers that I had already sent them over & over...I did EVERYTHING they asked. Finally, once I received their final modification agreement, they were only saving me $24.99! I was in shock! I once again called, the lady I spoke with put me on hold, came back & told me that the child support had been counted & that the underwriter said for me to hold off for 2 months...call back & that they would re-qualify me again for the Home Modification, without the child support, which I did. At that time, I was then told by another lady that I had DECLINED the Home Modification & that they could NO LONGER HELP me! I explained that NO, I did not decline it & what was I to do now, because during the 9 months, they had cut my payments in half for the trial period, that was only suppose to last for 3 months, but turned into 9, & that amount was suppose to have been added to my principal balance once the modification was done! She told me that my options now were: 1. GET A ROOMMATE 2. PAY BALANCE THAT I WAS NOW BEHIND (which was $1, 000's of dollars) 3.SALE MY HOME IN A QUICK SALE or 4. GO INTO FORCLOSURE I was absolutely devastated! This had been mine and my 10yr old sons home for 6 yrs.! And on top of that...I had just gotten the diagnosis of cancer! So, I & my son had to go stay with my mom for a few days during my 1st chemo treatment...when we came back by my home...there was a lock box on my doors & the locks had been changed on the doors! I NEVER received any paperwork from Bank of America on foreclosure...still haven't, only from some attorneys out of Little Rock, AR, saying my home was going to be sold on courthouse steps at the end of Aug. 2010, & then another saying it had been changed to Sept. 2010! Still, no paperwork from Bank of America...except now...dated April 18, 2011 stating they are pleased to tell me that they have received the last installment due under thier Special Forbearance agreement, dated Sept. 26, 2009 & it's been credited to my account. And that I am now up to date & current on my home loan payments & can resume making my normal monthly payments! WHAT IS GOING ON!? Because the more confusing part is...they've already put my home on the market AND OBVIOUSLY SOLD IT TO SOMEONE ELSE! I have been by there a few times and workers have been there remodeling & I've been told by my old neighbors that the Realty Executive Agent: Anne Sellers (Who works for Bank of America in Forclosings) told them the name of person who purchased the home! Where do I go from here! What do I do!? Just like all the rest of these other stories! MY HOME WAS STOLEN FROM ME! I also need help! My child & I need a HOME! & to beat all...they've put this against my credit now! Please can someone help me! God Bless You All in this same situations! Please remember us in your prayers as well! Thank you! It's good to know, I'm NOT ALONE!

Since March 2010 I been dealing with a rate modification. I have been calling for status almost every three weeks. They have requested the same documents over and over again because they are due... Now I have been told that the same was denied for lack of documentation. I made an appeal and the same was denied. They put me on a regular Bank of American loan modification but has been told that I do not qualify for any modification on my loan because I do not file tax return. They did not requested from me a tax return copy when I apply and was approved for the mortgage loan back in 2000 and later on my rate modification on 2008. I have never paid late since 2000 and they put me on a trial period since July 2010 paying my mortgage and the escrow amount, which I did not paid it with my mortage because I did it at the end of the year. Is that so, that you have to have a tax return filed in order to be approved a loan modification?

Run to your local community collage, enroll in a remedial English class and learn to write/speak in literate and complete sentences. Then contact B of A and because you won’t sound like such a ###, maybe they will be better able to assist you.

i too, applied for a home modification loan. Big mistake. After waiting 3/4 months, I was denied but not before the fallout. BAC, before they told me I was denied, had told me I had to start an escrow acct to be eligible and they would pay which would increase.my mortgage payment. I told them, "That was crazy, I would not be able to afford a higher mortgage. So, now it was well pay us back the money we paid out and you won't have to have a escrow. But every month they keep adding on to my mortgage and I', really up a creek. Talking to the reps doesn't help because they say, " Sorry for you're trouble but when are we getting another payment from you?

I am having a similar situation with my elderly parents. They have never been late and due to their age they are not required to file a tax return. I contacted the IRS and they sent us a document, with all the appropriate information highlighted to send to BOA explaining in detail why they were not required by the IRS to file. It did not help.
We have been trying to get a modification since Jan 2010 with BOA and it has been a nightmare. BOA needs to train their employees to properly follow the quidelines that the government has set out for these modification programs. Since Jan of 2010 my parents have been forced to apply 4 times now as they keep losing the packets. As we find this out and reapply the quidelines of the program keep changing. The Making Home Affordable and the Modification program are different. Fannie Mae requires that the homeowner be over 60 days late to qualify for the Modification program. That is what the corporate contact I have just told me in a phone call. I have spent hundreds of hours in phone calls and emails trying to get satisfaction on this situation. My parents were embarassed to let me know they had taken out a loan about 2004 to redo their kitchen, drawing out equity in their house that they had at that time. The loan is an ARM. They are not in default yet but are facing eminent default and still BOA says they can not help. I was told to reapply to the Making Home Affordable program again. This will be the 5th time we have sent complete packets with all required documentation to them and even after I now only contact the corporate office, not the general phone number for BOA. They are imbeciles, I know more about the program then they do at this point. I will be contacting the appropriate Attorney Generals office regarding this charade they are pulling and I hope they get in trouble.
I also want to add that I assisted my brother with his Modification thru Wells Fargo and it was done in three months and another family member completed a modification thru Chase in 5 months with no problems or issues. This just shows how incompetent BOA is.

Here's some executive contact phone numbers:

Executive Customer Relations general line: [protected]

Nancy M. Condos
VP/ Customer Advocate
Executive Customer Relations
Office of the Chairman
nancy.m.condos@bankofamerica.com(email is bouncing)

Martha Dominguez, Executive Customer Relations Specialist: [protected]

Corporate Headquarters: [protected] / [protected]
Operator: [protected] (press 0 twice)

Corporate Headquarters (Bank of America):
Bank of America Corporate Center
100 North Tryon Street
Charlotte, North Carolina 28255

You can always write the CEO:

Mr. Kenneth D. Lewis
100 N. Tryon Street.
Mail Code NC-[protected]
Charlotte, NC 28255

Several other readers have and they've gotten satisfactory resolutions to their complaints. Good luck!

Het Tbear might want to check your facts Lewis isn't the CEO and hasn't been for about 2 years.

John Wright is right. I applied for a loan modification in June, 2010. I was 2 mos. behind on my mortgage because of a recurring 6 mo. per yr. layoff as a City of Chicago truck driver. For 10 mos. and hundreds of pages of faxed documents, no one from bank of america ever contacted me. I contacted them monthly when I made my payments, and was always told that more documents were needed. Finally, after almost a year, I was contacted by a facillitator to complete the paperwork and get it to someone who would decide my fate. I explained to her that bank of america was full of it, and that after a year of not being contacted by them, I felt that this was just another stall tactic, and I hoped that this conv. was recorded. I was resigned to the fact that bank of america had no intention of helping me or anyone else. After 2 mos and more documents I was sent a FedEx package stating that I was denied Because my payment of $1000.00 a mo. was not more than 31% of my mortgage. I laughed, and called my facillitator at the bank and asked her how did the bank not know that my payment amount was $1300.00 a mo.? I told her that to me it was a joke, and another stall tactic. She calculated the percentage with the correct payment amount and found that my payment was MORE than 31% of my income. She said she did not know how that happened, but she would re-submit with the correct calculations and I should be approved. Two weeks later I was sent a FedEx packet that simply stated that I was not eligible. No reason, just that I was not eligible. bank of america is a joke, but our Gov. officials are even more so. How can they continue to fund these banks, with taxpayer dollars, when it takes them 13 or 14 mos. to turn EVERYBODY down? I watched C-Span with a senate committee interviewing the ceo of boa on their performance in completing loan modifications in a timely manner. The ceo stated that most mods were completed in 60-90 days, at which the gallery full of homeowners who were either denied or waiting for over a year, erupted in loud protests to the testimony and were escorted out by the sgt. of arms. It was a joke. There is no oversight. We are at the mercy of these swindlers. The gov should have administered these mods with the bailout money they gave these banks who caused these problems in the first place. How do you reward the crooks, and punish the victims? Damn bac and the peoploe who have given them carte blanche. P.B.

I have done some more researching since posting my complaint approx. one month ago and I hope this will benefit all of you who may be searching for some help after undergoing the same type of issues that I have with Bank of America, or for others...different banks! I was notified by a gentleman who sent me to www.icansuemylender.com! BEWARE! Please go and visit the website: www.countrywideMlsettlement.com, I pulled it up under ALOT, not Google. Or the link is http://mandelman.ml-implode.com/2011/02/kramer-kaslows-mass-joinder-lawsuit! PLEASE! BE AWARE! THIS SITE EXPLAINS THAT THERE ARE PEOPLE OUT THERE THAT ARE USING THIS LAWSUIT TO SCAM OTHERS! IT ALSO LISTS THE WEBSITES & LINKS THAT ARE ASSOCIATED WITH THOSE SCAMS! Mandelman interviewed attorney Kramer himself, & he said, "I will not take on a new client unless I have a licensed attorney speak with the prospective client..." Attorney Kramer also said, "I have recently hired a compliance attorney. He is currently hiring & training a staff of lawyers to call all new prospective clients!" The gentleman that had called me, who claimed to be working for attorneys Kramer & Kaslow, said he was an intake specialist! He told me that he had gotten the attorneys approval to add me to the lawsuit & the next thing would be a $5, 000 retainer fee! I was unable to come up with that amount of money, of course, and once I told this intake specialist this news...I have no longer heard from him! :) SURPRISE! Huh!? Please, BE CAREFUL! Don't let someone else get you after the banks have already done enough! Keep Trusting in Faith! God Bless You All!

I have a mortgage, but I put a down payment on the mortgage and have a savings account
Well, aren't you special.
Love Fist II, you seem to get off by putting everyone else down. Must be nice to be perfect

No one should expect a loan modification from Bank of America. It is a trick to make you default and take your home. They make much more money that way. They could care less if you are dying, got an operation, lost your job or any other unexpected inconvenience that might happen in your life. Do not fall for their traps. This is called F-R-A-U-D! They need to be exterminated like a bad roach infestation that has corrupted this country's economy.

The unnecessary abuse that Bank of America has caused me and my family caused long-term damage. I might be impaired but I am still fighting back. Please read our press releases: http://www.free-press-release.com/news-florida-couple-file-lawsuit-against-bank-of-america-for-mortgage-servicing-fraud-loan-modification-and-rico-without-an-attorney-1299633088.html

Bank of America is a Racketeering Enterprise! Please read my article here: http://www.piggybankblog.com/2010/11/16/bofa-racketeering/

Bank of America must be held accountable under RICO for Racketeering. Please sign this petition: http://www.change.org/petitions/the-president-of-the-united-states-hold-bank-of-america-accountable-under-rico-laws

Do whatever you have to do to stop this Mafia from ruining your lives. Get an attorney, join a class-action or even sue them yourself (pro se). We need to stop this Monster called Bank of America before more lives are destroyed. Don't let them STEAL your home, fight back. Bank of America wants you to give up and the statistics show that most of their victims do. Don't be a Bank of America Victim any longer!

No one should expect a loan modification from Bank of America. It is a trick to make you default and take your home. They make much more money that way. They could care less if you are dying, got an operation, lost your job or any other unexpected inconvenience that might happen in your life. Do not fall for their traps. This is called F-R-A-U-D! They need to be exterminated like a bad roach infestation that has corrupted this country's economy.

The unnecessary abuse that Bank of America has caused me and my family caused long-term damage. I might be impaired but I am still fighting back. Please read our press releases: http://www.free-press-release.com/news-florida-couple-file-lawsuit-against-bank-of-america-for-mortgage-servicing-fraud-loan-modification-and-rico-without-an-attorney-1299633088.html

Bank of America is a Racketeering Enterprise! Please read my article here: http://www.piggybankblog.com/2010/11/16/bofa-racketeering/

Bank of America must be held accountable under RICO for Racketeering. Please sign this petition: http://www.change.org/petitions/the-president-of-the-united-states-hold-bank-of-america-accountable-under-rico-laws

Do whatever you have to do to stop this Mafia from ruining your lives. Get an attorney, join a class-action or even sue them yourself (pro se). We need to stop this Monster called Bank of America before more lives are destroyed. Don't let them STEAL your home, fight back. Bank of America wants you to give up and the statistics show that most of their victims do. Don't be a Bank of America Victim any longer!

I filed a loan modification request 2009 with my lender BANK OF AMERICA . Have submitted all the requirements and asking me the same documents many times. Called thier customer service a lot of times but they just keep on transfering me from one department to another and took me even hours without answers in my questions. It took more tha a year until they guy who handle my request told me that I need to file another application because my request is too old already. I file second request to thier other office but when I called them, thier records doesn't reconcile for they still looking for the first loan which they said it was denied because of lack of financial documents. But some BA staff which I talk to regarding my second request said still in process and ask them If I need to submit some requirements but said no. Have no clear response and answer from them or they just ignore or don't want to process my request. One guy called me and suggest me if I can do double job to coupe up with my mortgage payment but I will if he give me a second job, He even advice me to let somebody rent the room of my condo but I said I have only one room. What a nonsense advice from a Bank of America staff. WHy they just process my loan modification request wherein I am suppose to be intittled too. Now they said they will process the foreclosure of my house. BANK OF AMERICA is not soo cooperative with thier customers because I beleive they just want to foreclose your house to get more money from you.

On July27, 2009, I applied for a loan of modification with Bank of America. After a long nine months wait period, I received a loan modification which required me to pay much more than my previous payment. I rejected it. After I resubmitted the application again and again and all the run around, on April8, 2011, BAC wrongfully denied my qualification by accusing me that I am not an owner occupant. Even though, I proved it that I reside in the property, BAC
turn around and denied me again. They tried to push me to their short sale or Forclosure program so that they can make more money from detress homeowners like myself. Thank.

I was promised PMI removal and that it was a perk BOA offered all their customers. they just keep throwing the Loan Disclosure in my face now and it contradicts itself. It has been 7 months and now I am forced to re-finance at another bank to get rid of it. Nasty people, all liars. They are a good fit to be with that company becuase they are ALL LIARS and cheats. I dont know how they can sleep at night.

Now, at least 1x a month I get a letter from BOA telling me that the Note has been sold and not to make any payment until I get information about new lien holder. Well, it was sold by BOA to BOA and am not supposed to pay until I get a letter from new company!

I too have been involved with Bank of America trying to get a loan mod since the passing of my husband and the loss of income. August 2011. This is an outrage that they are able to get away with what they are doing to people . The same story they lose files or the underwriters can't view the files or oh the fax # wasn't working at the time you faxed your documents. I also have been involved with the hope team who supposedly works on my behalf to help thru the process. The only thing they're able to do is get a person to answer the phone and then spit out the same bs over and over again. Your acct. is currently in the final decision process. Then the next time you call it is back in review. The government agency that supports his program should do something about this. I would hire a lawyer but I don't have enough money. Wilma

Hi there. I have been working with Bank of America for 2.5 years now to try to obtain a loan modification. I have heard every stall tactic, lie, been told countless documents were lost, incomplete, outdated, hung up on, I have not been contacted by my single point of contact for six plus months after filing numerous complaints with Bank of America and I could go on all day. We were a Countrywide loan, did a refinance back in November 2005 to an adjustable interest only with a pre-payment penalty for five plus years and have experienced substantial loss of income and medical hardship and like I said have been working with B of A for 2.5 years and gotten absolutely nowhere fast except 15 payments behind and now we are in foreclosure with no sale date and the bank has a hold on our account per Rincon Trust and they are waiting for instructions from the bank on how to proceed. We have a forensic loan audit that I submitted to B of A and all kinds of other documented issues with this whole loan modification process to the CEO/President's office who has assigned me to an advocate who is researching everything. I have filed complaints with my state's Attorney General's office (AZ), helpmewithmybank.gov and various other entities to try to assist me to get a loan modification. I have been told so many different lies by Bank of America and do not know what to believe anymore. We thought we were in underwriting for a modification for in house review after being denied for Hamp (no reason for denial known per the CEO's office), but we just found out from a local B of A branch worker that our scanned file is a complete mess and they believe it will be kicked out by the underwriter whenever they decide to look at it which according to this branch worker it should have been touched within three days, yet it has been almost 30 and it is still sitting in this person's queue. We want to save this house, we are really upside down in it of course, but just are requesting a low monthly payment we can afford. Principle reduction would be great, but we would be happy just extending the loan from 25 years to 40 with a fixed low interest rate and a low monthly payment we can afford. I have even emailed to the investor Bank of New York Mellon who emailed me back and said they are only the trustee whatever that means and to contact BAC. A new Deed of Trust was also just recorded at my county recorder's office on March 2nd, yet nobody at Bank of America knows about it when I call to ask. MERS was also corrected recently as well. Is there anything else I can do to get this resolved and stop the games over at Bank of America? Is there anyone else I can file a complaint with or contact that might be able to assist me? This has become a full time job for me here trying to save this home. Please help! Anything I can do I will try. How about the news? Is bad publicity any help? We were just told we were put on a list for someone to call us about this global department of justice settlement and they will get back to us in 60 days, but I am not so sure we have 60 days to waste here. Help please!