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My 85 year old mother in law mailed a payment to Medicare on December 28, 2008. In February, she received a past due notice from her Medicare provider advising her that the payment had not been made. It had come out of her account, and upon getting a copy of the check, from BofA, one can see that it was deposited by a company called AEG in Elgin Illinois.
For months, she has been trying to get her money, and BofA is leaving the whole burden of this on her. The bottom line is that they processed a check endorsed not by the payee. She is out $289.oo and BofA wants her to get an afadavit from Medicare advising that they didn't receive the check! Well, of course they didn't...it was endorsed by someone else...and they have that in their greedy little hands. Any suggestions? No one seems very willing to help her...she is the only one out the money.
The complaint has been investigated and resolved to the customer’s satisfaction.
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