Bath & Body Works Direct
Reviews and Complaints

Hi,
I just got home and I am so upset and disappointed.
My family and I just came from bath and body works located at Lake Jackson, Texas, we went shopping for hand soaps ( sale $2.75 ) and a body cream ($13). I got my some coupons, one of the them was 20%off on entire purchase (this coupon I got it through mail), other coupon was free item with $10 purchase (this coupon I got it from my mail).
I was going to buy 4 bottles of hand soap, one body cream, and $1 Christmas hat accessorie. I wanted to use my 20% off and get my free item coupon, but cashier said I could not use both coupons in same transaction, I always use them like that, but she didn't even try to scan them. She refuse to scan both coupons in same transaction, I even explained to her that I have use coupons online like this and it always works, she refused to try, even when I asked her nicely and many times, worst part is that I went shopping to get relax, and my blood pressure went high, I left mad, sad, and disappointed. I can't upload pictures but I have my coupons here.

Atte. Lizbeth Sustaita
622 West Locust St.
Angleton, Tx 77515

Made an online purchase of 28 items. Merchandise arrived today. Merchandise left at front door. When I opened it, the box was full of glass. Several of the candles were shattered, glass was everywhere in the box. Several of the pump soaps had glass and holes in them..They obviously were not usable. My order was 28 pieces. There was 26 of the pieces that I had ordered and an invoice someone else's order and their order was not in the box. I called customer service, waited 41minutes to find out if I could return it to the store and if I had to bring back just the damaged merchandise and the invoice. Associate asked for the invoice # and when I gave it to her she said was not enough. I repeated it to more times and she it wasn't a good #. I asked her if she could look it up and she said no. I said what should do? Take / or send back the order with the glass everywhere. She hung up on me

I recently purchased a Island Margarita Candle and a beautiful candle holder from bath and body works, but the candle caught on fire and burst inside of the candle holder. Wax was everywhere!. I am so shocked that this happened. If I was too close to the candle, I would have caught on fire with the candle. It was very scary. I think a warning label should be placed on the candle holders that are being sold because if the heat from the candle gets too hot, the candle glass will break and cause the wax to drip into the bottom of the metal candle holder and cause a fire due to the heat. I have to repaint the entire area where the candle was burning since wax went everywhere!

I am too scared to buy another candle from Bath and Body Works.

today 12-06-15 I went to bath and body in the prien lake mall. I had a coupon that says free Item with the purchase of $10.00 or more. Any Item up to $13.00 or more. Well I got two Items both were half price and still it should have been a total of $14.75. I got an item which cost $16.50 which should have been free right. Wrong she only took half off one of the half price item and used the other one for my free and charged me the full price and discounted the free one $3.33. What should have been a purchase of $15.00 was a purchase of $21.63 it does not seem like much but when you have a budget for Christmas you need all can get. Did not notice of course until I got home and I live 40 minutes away . Should not have to make another trip these people should know how to do coupons Or atleast tell the customer what she is doing.

Dear Bath and Body Works Representative,

I woke up to find a wallflower had tipped over (unstable bottom) on my dining room table and removed the finish from a 2" x 14' area. It had been unplugged from my kitchen while the contractor was regrouting my tile countertop.

I used my bare hands to clean the product up (table still sticky) and realized my skin was irritated. I called poison control immediately and they said the wallflower was a dermal irritant. Your packaging does not warn against this.

I have copied the NC Attorney General's Office and would like restitution for my table top and possibly any medical bills from the dermal irritant. My skin is still irritated and will hopefully heal soon. Please send any advice about cleaning the table or my skin.

I bought two body creams from the company www.bathandbodyworks.com. I got them on time, but these idiots mixed the creams. They delivered cream with the smell of nuts, but I have allergy. I immediately returned the order. I told the seller that it was unprofessional and they needed to check all order, but they didn’t reply and still haven’t refunded me. I will never again buy from them.

I ordered 4 creams from www.bathandbodyworks.com. I would say that the products are overcharged a little bit, but it was affordable. I thought that the company was professional and there wouldn’t be any problems, but I was mistaken. They overcharged me and provided almost empty bottles. I was disappointed in such services. It isn’t appropriate for such company to provide such awful services.

I just decided to never purchase a gift at Bath and Body Works again. The two store store that I shop in Elk Grove Village and Scaumburg, IL, have a new return policy and use an outside contractor to track returns

I had to make returns for various reasons, changed mind, defective product, etc. After 6 returns, I received a warning that I could not make a return for 90 days. What a total insult after spending $200.00 at Bath and Body Works in the year 2011.

Honestly, there products are not a great quality. With the competition as it is, I hope there two stores close.

I put three orders for body lotions (cream) -55 bottles- in its web page and all three were cancelled without any explanation. Company didn´t want to honored its offer of 75% off and then changed offer to only 50% off. I made my order on time. It is not fair.
Thanks

I have had poor service from your company site. I placed a order, got confirmation that it was in stock then 4 days later, I received cancellation. This store fails to stock products of high demand. When the product line is mentioned to any staff, on line or in store, they all say it is a very popular line. It is not available, why? I think it is because you place these particulars in stores on line with a huge price mark up, over and above non sale retail. I would think you would value product reviews and carry what is popular and sought after...SHAME ON YOU!

We have been using BBW shower Gel in our fiberglass bathtub for 13 years. Gradually, it developed a yellow stain that matches the color dye in their Vanilla Shower Gel (note the stain IS NOT bathtub ring ... it is on all surfaces where water sits). Vanilla has been shower gel of choice for all these years. After contacting their corporate Customer Service Supervisor we were pleased with her promptness and attention to our 'issue'. However, once she learned that we were not seeking damages, we were pushed aside ... sigh ...

If anyone else has had stain issues with BBW products, please contact me at tomweissXXyahoo.com (replace XX with @) Use subject BBW complaint. Please include your name and state. If we can muster enough (valid) complaints, perhaps we can get their attention.

Well I had a 'Get a free item with any $10 purchase' Coupon, and to make up the $1o I got 3 travel sized items at $5 each, put there is a deal for 3 for $10, so I got those. I did not bring the free item I was going to choose up to the checkout counter, and the cashier redeemed my coupon and said that 2 of the things totaled up to $10 and I get the 3rd one free, but really the deal is 3 for $10 on travel sized items, then I was going to get a full-sized lotion for my free item. I was guessing the cashier was new, despite the fact that she was not aware of the travel sized deal, and I had to show her all the signs and it took her 10 minutes to realize and let me go get a free item! It really bugged me!

I recently went to Bath and Body works where they had a buy three get two free sale. I provided my receipt to the clerk. She rang it up. I had a lot of things to do this day so I hurriedly finished my errands and went home. Upon arriving home I discovered that they only rang up four of my five items and had not given me a free item. I called the store and was put on hold repeatedly. Finally, I logged on and submitted a complaint via the internet and even provided them with a store location and receipt number for verification. I was told to call for a one on one discussion. Upon calling I spoke to a woman named Denise who advised me that she would send me a $10.00 gift certificate so that I could buy the free item that they failed to ring up. Three weeks later I received a buy one get one free coupon. Not only did they fail to give the promised item, but they then fished for more money from me.

I splashed a minute amount of this product--watered down--into my eye. Two weeks later I am still being treated for a chemical burn which has done significant damage to my eye. There are NO warnings on the bottle of any kind to say that this product could do this. No phone numbers to call--nothing. I rinsed immediately with water but the damage was done. I have been through two weeks of agony and may be facing permanent damage to my eye. This stuff is DANGEROUS.

I had recieved an email stating that i could win an FREE $500 gift card from Bath & Body Works. All you have to do is jus do the requirements & that I did. I did eveything that i was required to do. What I don't understand is if I spent my money doing the suvery as it was asked in which i did. Now why haven't I recieved an email stating that my FREE $500 Gift Card will be shipped to me in 6-8 weeks? I would like to either get my money back for the survey that ive completed or send me my FREE $500 Gift Card

You had a wonderful Creamy Bath Wash which you have replaced with triple cream cleanser which does not lather, burns the mucosa (if you know what I mean) and does not wash off. It is more cream than soap. Sorry you just lost me as a loyal customer unless you bring back the Creamy Bath Wash!