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Bath & Body Works Direct

Bath & Body Works Direct review: product leaking on furniture 67

K
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1:00 am EST
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I received a Bath & Body Works Wallflower as a gift from a co-worker a couple of weeks ago. I plugged the unit in the wall and the smell was so strong that my husband complained about it. I then took the unit out of the wall and laid it on my bedroom vanity. A couple of days later, I was bothered by the strong smell so I moved it to my guest bedroom and laid it on an anitque dresser my mother gave me. When I returned to work after Christmas, one of my co-workers said her Wallflower had leaked on her dining table and took the finish off and to make sure we didn't lay ours on any furniture. When I got home, I went to check and make sure mine wasn't and it had leaked out a big spot about 8 inches in diameter and when I wiped it, the paint came off of my antique dresser. I then went and checked the vanity where I had placed it before I moved it and it also had a place about four incehes in diameter where the wallflower had leaked out fragrance and the paint came off on this piece of furniture as well. This is very upsetting to me because my mother gave me both of these pieces of furniture and both will have to be refinished. If you can't take a fragrance unit out of the wall and lay it somewhere, what are you supposed to do with it? I would not recommend this product to anyone. If I had purchased the product myself, I would request a refund but since it was a gift, I still wish I had my furntiure refinished since it is ruined!

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The complaint has been investigated and resolved to the customer’s satisfaction.

67 comments
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Farnzie
US
Sep 26, 2016 10:24 am EDT

Also, all of the people saying that we're stupid consumers, you didn't read all of the problems...obviously, some of these were product defects (the packaging leaking) some
Of these were used correctly. The problem is toxicity and you don't expect an air freshener to eat through paint when used correctly. Or incorrectly.
You're the true idiot that has time to make an ill informed comment, but doesn't take the time to read through all of the reviews. If the company adequately warned the consumer, like 'hey, extremely toxic, wear gloves when handling and eye protection and don't breathe, and make sure you don't plug it in...' Then we'd be the idiots for buying it.

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cmarbrey
US
Mar 01, 2017 6:58 pm EST

Definitely need to file a class action lawsuit... It spilled on my metal table with my alarm and ipad on it.. it turned my ipad cover black and i could not get it of with ANY THING.. This is the craziest thing i have ever seen . It took the paint off the metal table and its ruined and my alarm clock was melted on the bottom... Also leaked on dining room chair. We are breathing this stuff in daily thinking its ok.. It is not ok ... We need to know what the sdflkjdlfjl is in this stuff before we buy it.. I am filing a complaint with the BBB and hopes this will end..

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Pamela Richardson Kelner
US
Jan 11, 2018 9:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I received a Wallflower as a gift. It was such a strong awful smell, that I put it into the drawer in my wall unit, which is wood. It leaked all over the drawer, took off all the paint, and ate through all the plastic CD holders and CD's that were in there. I had to throw everything away that touched this stuff. I have spent hours trying to get that awful toxic smell out of the drawer. It's permeated the wood. I tried every product and nothing worked. I even took the drawer outside and sanded it and all that did was make the smell worse, although it did take off some of the sticky disgusting goo that was left. The drawer happens to sit right behind the area that I work on my computer. The smell is making me sick! I would definitely get involved in a class action suit. If anybody has found a solution to getting this crap out of my beautiful wood wall unit, please let me know.

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Teresabusiness
US
Mar 26, 2019 7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I plugged in mine before I left work correctly. Came home and the bottle was empty on my bathroom sink. Thank God no damage because it was tile and it wiped off but still a waste of money.

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Christina Chicoan3
US
Aug 12, 2019 2:42 pm EDT

Same thing happened to me.. so upset :(

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Kjwilliko
US
Aug 21, 2019 12:50 pm EDT

I have been using Wallflowers for a couple years until now. I bought three plug-ins and all 3 leaked and wouldn’t disperse the scent. Exchanged them and the same issue occurred. Need to find a room freshener alternative. Not going to keep wasting money and going through hassle of exchange. Any suggestions?

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Ladydifrie
US
Sep 23, 2019 3:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

So I had mine placed 12 inches under a shelf and it took the varnish off the shelf . Waiting on their response . Think what this is doing to our bodies if it melts varnish .😳

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RobinJean1018
US
Oct 07, 2019 2:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’m super upset! Received this wallflower for my birthday last weekend and plugged it in. Unfortunately my 2 year old wants to try n grab it everyday (since all of our outlets are pretty low to the ground. So I have to unplug it every morning. And I set it on my dresser for a couple hours until I could bring him outside to play. It was sitting upright but just a little tilted onto the plugs (still upright though). Went to plug it back in and it ate all the varnish. I don’t know what to do! This is a really exspensive bedroom suit.

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Tiffani Hillman
US
Sep 12, 2021 1:42 am EDT

Plugged mine in leaked out the back into wall outlet, ate oulet and had smoke spot. Used for many years but past 2 years have been terrible. They dont smell and catch on fire

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Mia Johnston
US
Jan 11, 2022 10:18 am EST

Mine did the exact same thing! Left a round mark on the socket where it was plugged in, which seemed like it melted the socket plastic, and the bottom part of the socket was brown with leaked essential oils. Not sure if it was the scent bottle that was faulty, or the wallflower itself. But this is terrible!

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Des Reese
US
Mar 13, 2022 12:29 am EST

Our wallflower leaked also and took off some of the bathroom sink finish(its nothing fancy but that's besides the point...it cost me money I DONT have), and other places they have leaked... What the hack is in this product?! Acid, bleach?!?! Sheesh, Angry doesn't even scratch the surface... I'd opt for candles but they don't burn long especially for almost $30, not worth it.

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🌻
Woodbridge, CA
Apr 20, 2022 8:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am so disappointed there is no warning on the product in regards to it leaking and ruining furniture. I use my wildflower aroma scents in a children’s play room. It was left on a child’s play kitchen over the weekend. I returned and found it had leaked and ran down the painted wall. It ruined the kids play kitchen as well as a mural in the room. Please place labels and advertise that it is unsafe if left not monitored. Also that it will remove varnish from items. Can’t be safe for children areas.

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T Rivers
US
Jun 03, 2022 6:24 pm EDT

My husband plugged it the wrong way but I really want to know what is in this product. Ruined wood table and took paint off the wall in my bathroom.

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The Bearded Fraction
US
Jul 16, 2022 8:10 pm EDT

Spilled on TV hutch and dining table same day. Was cleaning the base boards and put the Bath & Body works plugins on the tables Next thing I know about a table spoon of liquid stained my table tops. Used wood paste dye to try and fix

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Blondie1966
Lancaster, US
Aug 23, 2022 7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also had one that got knocked over by accident. By the time i noticed it had stained the sheet that was on table and also removed varnish off my good dining room table. This is awful!

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Miranda Harris
US
Dec 09, 2022 5:37 pm EST

I’m so done with bath and body works wallflowers! They are the paint of my shelf above the wf in the laundry room and destroyed the shelf in my kitchen above it. Smh. It’s ridiculous how it can even eat up paint above it and it’s not even on it. So the fumes fro the wallflower floating up are toxic enough to do that without the oil even having to touch it ? That’s ridiculous .

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Miranda Harris
US
Dec 09, 2022 5:40 pm EST

Insane😡😡 So done with bath and body works wallflowers ! Destroyed the shelves about two of them. One in the laundry room and one in the kitchen , the oil didn’t even touch them, so it had to be the fumes , smh. They are that toxic that the oil don’t need to even touch anything for it to eat away at something?

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Mdlee5160
Dallas, US
Mar 25, 2023 7:34 pm EDT

Same thing happened to me - damaged my entry table. 😢

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Ash411
US
Apr 01, 2023 4:16 pm EDT

Looking to see if anyone had my issue and I find all of this. Had two new wallflower plugs and bulbs, both leaked. Damaged my baseboard and my butcher block counter top! I’m so upset.

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Bal Long
US
Apr 01, 2023 7:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Ash411

Yes absolutely! When it happened once I thought it was a fluke. It damaged my baseboard with a brown sticky mess that came out of the sides and the bottom. I threw it away. It happened a 2nd time also eating the paint off the baseboard and leaving the same sticky substance. I called the store and was told they had never heard of this happening. I’ve been using them for years and never had this problem in the past.

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Debbie Maas
US
Jul 17, 2023 9:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Ash411

Yep! I’m so pissed off, just got new flooring and baseboards and there’s two spots at dripped and I can’t get it off.

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Julie Cox
US
Nov 19, 2023 5:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Ash411

My Wallflower plug-ins also leaked and damaged my wall and baseboards . What did you do about it! Very upset!

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Debbie Maas
US
Nov 19, 2023 8:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Julie Cox

I can’t get The stain out of my baseboards, tried everything. I’ll probably have to repaint it.

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Debbie Maas
US
Nov 19, 2023 8:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Julie Cox

I can’t get The stain out of my baseboards, tried everything. I’ll probably have to repaint it.

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