Baymont Inn & Suites
Reviews and Complaints

May 6th 2018 Baymont Inn at 7400 W US Highway 50. Upon arrival I noticed the shower very filthy with stagnant water pockets. There was black mold dirt in the corners and black mold in the higher left corner. It was really a shame because the room wasn't to bad. The shower though ruined the entire ambiance and I will not stay there another night. I brought it up to the PM clerk and she did offer another room but I was already grossed out so what was the point. The morning manager really didn't care at all and didn't offer a discount or refund or apology. She simply stated that that room cleaner was normally pretty good. I did show her a picture and she made a face but that was it she went out and smoked a cigarette.

I have a Baymont close to home in Byron Center Michigan which we have used at least 20 times over the last few years. I booked a room through Expedia for my 20 year old son in Indianapolis. I felt comfortable picking a Baymont because we have used them so many times before. Granted I've never sent my son off by himself so I was very surprised to find out they would refuse him a room due to his age. When I booked, no where did it say I had to be 21 to get a room. When he arrived he was refused a room and I was refused my refund. I was told I should have read the small print. I called Expedia to see if they could get my refund. When Expedia called Baymont again Baymont said I should have read through the policy before booking. I went back to read the policy and could not find it. I then went through the Baymont website but still do not see the age requirement. Baymont did not provide us with a service therefore there is no reason to deny us the refund. I'm just beyond disappointed with Baymount. It's one thing to deny the room but it's completely different to deny the refund. Maybe this chain has become so desperate for money that they can't afford to give $55.00 back to a struggling 20 year old boy. And if that's the case then I understand why they can't afford it. In the long run, it will cost Baymont more than $55.00 because I will never use this chain again and I will be sure to tell all my friends & family how disappointing this chain has been.

On Wednesday, April 24th, 2018 I, Bryan Lunsford, purchased a room for one night at the Baymont Inn in Fishers, Indiana. I arrived at approximately 3:15. I checked in, got my room access key and proceeded towards my room. I then went downstairs to my car to retrieve my computer. Once I made it back into my room I connected my computer to its charger and grabbed my vaporizer. I went to go shower, though, before I got in I decided to vape a few hits off of my e-cig. Let me remind you, at this point I am half-dressed, where I hear my door open and hear a lady begin to raise her voice at me saying "No smoking is allowed!" Luckily, I had the top door lock secured. She then calls me five minutes later and says "I caught you smoking and that is a $250.00 fine." I told her I wasn't smoking and told her I would quit doing what I was doing. When I signed the agreement to stay there I was never told I could not vape in my room. Vaping is not smoking, first off, and second off nobody, especially that of the opposite sex, should try to barge into my room. After about a couple of hours of realizing what had transpired, and realizing my invasion had been invaded, I left feeling dirty and violated. Regardless of what she thought she had smelled, she had no right to walk into my room, let alone have the audacity to fine me for something that I did not even do. I am a published author and a published poet. I was not doing anything wrong. Merely trying to find the quietness to write. Right now, all I'm looking for is a quick resolution to this matter. My business phone number is [protected] and my e-mail is [protected]@gmail.com. Either way you try to contact me is acceptable, but this will not just go away. I will give you 48 hours before I take it a step further. Thank you for your time

Sincerely,
Bryan Lunsford

I booked a room for a Saturday 4-21-18 and was first off lied to about what would be in my room by Expedia. The hotel front desk told me to take it up with Expedia rudely and that it was not there problem. We went to our room to call Expedia and try to make the best of it and our room was FILTHY! It looked like it has not been cleaned Ever... the beds, carpets and walls had nasty stains covered all over them! There was dust everywhere! My 9 month old son was on the bed for 5 minutes and he got a RASH all over his face! I went back out to tell the desk about how my room was Filthy and how unsatisfied I was by the services I was provided!...They told me again it was not there problem and to clean the mess up myself then gave me things to clean the mess that myself and my family did not make! I asked them for my money back as it was not my responsibly to clean literal Filth of someone else or to move me to another room when they had other rooms available...they refused! After two hours on the phone with Expedia after my hotel would not give me my money back we left then I was told I had to pay a penalty for not staying! The people at the desk were sooo rude they did not care we drove hours or my kids were tired or that we had no other place to go... there was no other hotels they were all booked since it was such short notice on a Saturday. We had to drove hours back home exhausted and im guessing I will never see my money again from them! The sad part is I will never ever stay at another Baymont Inn and Suites ever again and I will never book with Expedia again they are a scam and when something is wrong they will make you wait hours on the phone and will not help you or refund your money even when you are promised something and you do not get it and your room is filthy. I was not asking for much... a clean room, the room I was promised and when it was not then to be moved to a different room that was clean or my money back!... I would not ever have put my family's health and safety at risk and stay in a room that looked disease ridden! My vacation was ruined!

We had reserved 2 nights at the Baymont through Expedia for the dates 3/2-3/4 2018 for my 91-year-old mother. When we arrived at 8 o'clock the night of the 2nd we could not get into the lobby because a busload of people had spread their stuff in front of the door and all over the lobby. There were a dozen little children running around and screaming and their parents were checking in 1 at a time. My 91-year-old would have had to have a 1st room floor since there is no elevator. When we tried to get to the desk to tell her we had to cancel the next night for sure and wanted to cancel that night, she said only Expedia cancels. We immediately went across the street to book a different motel and called Expedia. The man from Expedia tried to call them (once while I was on the phone, and several times later) and no one answered. When I check, I see that they had already billed my credit card for the full amount even though I had designated "Pay at the hotel". Now I'm trying to get my $$ back at least for the 2nd night. Their correspondence has been rude and they denied that they couldn't be reached (although both he and I tried). I can understand why she couldn't pick up the phone since it was a frantic mess, but to deny that they didn't is unacceptable.

On April 15, 2015, Constance from Baymont, Paducah, KY left me a message saying she had canceled my reservations for April 19 through the 21st because Expedia had booked them at the wrong price. I booked my rooms on June 16, 2017. I called the Hotel and talked to Carol. She said they had been aware of the pricing problem with Expedia since July but thought Expedia had gotten it corrected. So today, when they realized it wasn't corrected, they canceled my reservation. I told her pricing was between Baymont and Expedia, not me and she said I should have realized something was wrong when the rooms were $40 a night and my problem was with Expedia, not Baymont. I then called the online customer service number for Baymont. Talked to Lydia. She apologized for my 'inconvenience' but could not help me. She would escalate my complaint but there was up to a 7 day resolution rate. I called Expedia, they tried to take care of me by providing my same some but sorry, those rooms were no longer available. After 2 hours Expedia was able to upscale my tickets to the Marriott, at their expense. In the future I will continue to use Expedia for my bookings, but not at The Baymont. When rooms, that have been reserved for 8 months can be canceled and let to the highest bidder, I am out.

Monday 4/2/18 when I woke up there was a bagel and other food on my car this morning 4/9/18 I come out and there was cream cheese like substance on my windshield I stayed at at one of your resorts in homestead, Florida city. I'm not very happy about this and have told the managers of this establishment as they just over looked it and shrugged there shoulders which is not good management and I would like something to be done about this

Complaint of Hotel Baymont, Murray, SLC Utah

On the night of Thursday, April 5 2018 I was looking to stay in Salt Lake City over night so I could make it to a meeting with an education group I was presenting for the next morning. I made my reservations through Wyndham hotels, and this was in fact the second reservation for the same night I had made through Wyndham due to the inability to fulfill my needs and reservations made with out correct information with the first reservation. I thoroughly explained that I had tried to reserve the Wyndham property of the highest star rating in the area and it was unavailable so I was interested in the next highest star rated hotel that was offered by Wyndham. After attempting to get a condominium or a club property, I left it to the reservation agent to choose a property with a rating second to the highest in the state for their hotel chain. If this is in fact, the correct reservation for this request I implore Wyndham to take a serious look at the representative hotels in Utah.
Boy, was this a sad solution on the part of Wyndham and a regrettable mistake on my part.
I checked in to the hotel.. an hour later I carried my belongings into the room, which was 'the best room available on the property'. I had reserved and paid for a 'King sized Jacuzzi suite'. What I was given the keys to was a bottom floor room smelling of wet animal with carpet so stained I was afraid to walk in there without shoes on. This 'deluxe King Suite' was a bedroom with a walk in closet hiding a bathtub.. looked like it had been crammed in it. The other guest rooms in this hotel all have the same space, but use this extra space as a 'business room'.. with a desk and fridge and microwave and some extra room for luggage or whatever. This strange bathtub room actually made the functional space in the guest room smaller as the desk, the refrigerator and microwave were all stacked in the main bedroom. This suite seemed smaller and packed with furniture, not an easy energetic flow at all. After a few trips outside and my observations of some suspicious activity close to my room I went to check my vehicle
I decided I couldn't stay there as I couldn't relax.. I had seen some shady activity right outside the outside door where I had parked my vehicle and I kept worrying if there was any damage or etc happening to my vehicle I had to go keep checking on the activity around it. Since my room was the corner room and next to the outside door.. I was in the space right outside the door. Technically this should have been the closest and most safe spot and I felt my van was not safe on that property... I suppose I could have parked right in front next to one of the several police vehicles I saw parked on the property but the police were obviously busy (doesn't surprise me}. So I picked up my bags and left. I stayed at another hotel that night.
In the morning, as I readied to head to the symposium, my plan was to swing by and pick up the freshly dry cleaned outfit I had left hanging in the bathroom, and change right as I was on my way to the U of U. I called ahead as checkout time was 11:00am and it was just a few minutes after 11, to just make sure I let housekeeping know I would tip them and I was arriving to change/pick up my dresses. The front desk said he would check, and told me the housekeeping hadn't made it to the room yet. I called back twice.. didn't receive an answer and just decided I would head straight to the meeting and an hour later after I was finished I started my car to head toward the hotel and made another phone call to the front desk.
This was when I was told by the same man that there' was nothing in the room'. I said housekeeping must have grabbed it and I would be happy to tip them upon its receipt. He stated that he had gone to the room and 'there was nothing in there.. I checked in the drawers and everything". I told him again, that the items were hanging in dry cleaning bags in hangars. He stated the same thing again, adding that housekeeping had not been to the room to clean it yet. I asserted there must be a mistake and added again that I would be happy to tip for any inconvenience my items have caused and my thankful for them keeping them. The front desk agent flatly asserted there was nothing in the room again. I became irritated and asked to speak to housekeeping to which he replied they hadn't cleaned the room yet. I then stated there are cameras outside my door I would like the cameras checked to which I received no response. I stated there was absolutely no way possible there was 'nothing in the room'! and asked what I needed to do to resolve the problem. The gentleman had stopped answering me altogether.
I became angry feeling as if I hadn't been heard, that I had paid for a room which I was NOT SATISFIED WITH YET, I HAD NOT EVEN COMPLAINED ABOUT!... and now my property was missing? I asked if I had to contact the police. To which again I received not one word in reply.
This overall hotel experience was subpar, to be generous about my feelings. This property was dilapidated. The front desk personnel was borderline rude at check in, and obviously my impression of the front desk customer handling upon check out... well, once again I am biting my tongue in an effort to be couthe. This customer service experience was LESS THAN POSITIVE.in fact, I would use the word DEPLORABLE.
Not only would I used that word as a descriptor, and I will NEVER think of recommending this property to, or staying at, ANY property owned by this company. I am ANGRY and I require, NO.. DEMAND some sort of resolution to this outright crime and cover up of a THEFT.
I believe that police are to be used only in case of an emergency, and that it is a misuse of the police and a waste of public monies to call out a police officer because a hotel employee/staff believe they can steal from a guest and get away with it. I believe this can be solved at the company level and that is what I am attempting to do.
When the security tapes are reviewed, it will be clear and apparent who carried my dresses out of the room after I had finally decided to leave the property that night shortly after midnight, Thursday April 5 2018.
I will also be contacting my lawyer and lodging a complaint with Wyndham corporation for failing to provide me with the factual information of a property and for not fulfilling my requests and requirements twice that day. I am just disgusted with my hotel experience all the way around on this trip. It left me with a terrible taste in my mouth that will take an equitable resolution and apology.. MINIMUM to even begin to address this ridiculous matter if they would not like this complaint to escalate above the corpoorate level, and if they care to desire my business, or that of those with access to the forums I take this issue to.
Regrettably,
Heather Dawn Sewell, CSCS

I cannot even begin to tell you how awful the management of this hotel has treated me. And I haven't even stayed there yet. I made reservations on Aug 6, 2017 for 5 rooms for 2 nights at the Baymont Inn, Louisville, Ky ( airport south). It has been nothing short of a nightmare since.

2 months after I made the reservations. a manager called from the hotel and left a message on my cell phone to tell me that my reservations were no longer good and to call back. When I did I could not reach the manager but the desk clerk told me that some cards were handed out last May and previous customers were to send back the cards if they wanted to stay at the hotel the same weekend again. Unfortunately they said, no one entered the cards as they were returned to the hotel so, they were over booked and were cancelling my reservations. At this time, I called you and Expedia who I made the reservations thru. After both conversations, I was assured that my reservations were still good and I have an email confirming that.

2 months later, I receive a message on my cell phone once again from the manager of the Baymont. I again call back and this time I am told by the desk clerk ( manager was unavailable) that my room rate has been increased from $83/nt to $499/nt. I again immediately contacted Expedia and once again I was assured that Baymont Inn could not raise my rate.

And now today. I called the hotel directly to insure that all was well with one month to go before we arrive in Louisville. I was told by the desk clerk (Brian Patel) that my reservations had been cancelled. I explained to him that I had not cancelled my reservations and that I was going to need to speak to the manager ( Bridges Patel). The manager was not available but Brian assured me that I could make new reservations under the new higher price per night. How stupid do they think I am?

I called Expedia - was on the phone for 1 hour and 44 min and they confirmed that I did not cancel my reservation. There ARE rooms available at the Louisville Baymont Inn but indeed, the desk clerk is suggesting that I make new reservations. The manager was unavailable.

This is an unbelievable experience. I made these reservations in good faith at the posted price per night. It feels very unethical to me that the hotel is refusing to honor my reservations and has gone as far as to cancel them on their end. I have never stayed at a Baymont Inn before...I can't imagine that your customer service would condone this type of treatment of customers.

I am so tempted to contact a travel agent friend of mine in Louisville to check on a media source that might be interested in my story. But ...I decided to give you all a chance to fix this and to make you aware that you have a manager trying to con customers out of their rooms.

My name is Donna Shurtleff. I have my multiple emails from Expedia confirming over and over that I have confirmed reservations. My email address is [protected]@yahoo.com

I would really appreciate hearing from someone in Baymont's customer service who can confirm that I have reservations at the rate I booked the rooms for and an explanation for this manager's behavior would be nice too.

Thank you

I booked the room through the site like I always do and used 15000 points.
Two queens, two adults two children.
The granddaughter brought an extra friend.
The moment I walked in the door there were customers in front of me because it was a Friday afternoon. The manager /owner was complaining about a TV being stolen right when he opened his mouth to every customer that he waited on in front of me..When he got to me he started complaining to me right off the bat. Very rude and pretentious like somhow I was reposible for his stolen TV and how people rip him off. He even called me back today on the phone complaining about how the girls were unsupervised at the pool area which I know was not true. He even said he has a video. The breakfast bar was not even a breakfast bar. With his rudeness I think you should give other awards earners a heads up. If he does not want to be in the motel business he should find another business to excel in.
Thanks,
Ned Elliott
#150992408E

I have use this facility many times and for the past two times the frontline staff was rude and unprofession. Not willing to help. Latoya this current stay and Bonnie last stay. Manager ankit Patel would not come out and talk however called on phone. Last visit we got a room where someone was already assigned. Then this time the rsvp from Expedia didn't match hotel Info. While we stood there again another guest came to lobby and said he had been assigned a room someone else was in.

Baymont double charged my card twice in one night for the same room. When I inquired about it, they ignored me and pretended like nothing happened. I spoke with my bank and the general manager on a conference call...And the GM conferred that she would email an authorization release form to my bank- she still did not do so and ignored all other inquiries about this issue.😡😡

I'm complaining about your general manager at the Baymont Inn and suites in Le Mars, Iowa. I'm an employee there and I would to complain about Jay Chardaraui because I got to do two tests for training on front desk, I didn't get the proper training and was put on front desk before I knew how to do everything. Also I came into work one day and a guest had been standing there and no one was at the front desk.

On 2/18/2018 my boyfriend and I went to check in to our room at 4:15pm, now remember the check in time is at 3pm, and we were told we would need to wait an additional 20-30 minutes before our room would be ready. We had reservations for dinner and this would cut our time very close. We were deciding if we should cancel the reservations and go somewhere else, when we decided to wait it out since the customer service lady at the counter informed us that if we cancelled our reservations we would be charged an additional fee! Granted we have stayed at this hotel many times in the past and have never had any issues.
Your customer service associate didn't seem to care that this wait could make us miss our reservations, or that we couldn't check in until an hour and a half AFTER we were supposed to be able too.
Not only was this upsetting, but once we were able to get into our room (#125 with a hot tub) the carpet was soaking wet between the tile flooring and carpet area. We were now running late, and had wet socks! We had to use a bath towel to lay over the carpet and it didn't dry until the following morning.
Needless to say, this was NOT an enjoyable night away.

Lorrie Hiler
[protected]
[protected]@hotmail.com
Wyndham Rewards#143792617F

Attached is my confirmation number is #81690EC005705

Please see attached invoice for all pertinent information regarding date, client number, charges, room type, number of guests, etc.

Description: Photos attached.

My husband and I and our son with Down Syndrome stayed in a double room that was disgustingly filthy and in deplorable condition. In addition, we had requested a non-smoking room, but were given a smelly smoke stained room. After discovering this, we were told there was no other room available. Had we known this we would not have accepted the room. The bathroom, tub, shower, sinks were filthy with dirt and mold.(See pictures) There was damage to the room everywhere we looked.(See pictures)The vent in the bathroom was covered with dirt and mold. (See pictures) The beds did not appear to be clean or newly changed, and throughout the night, I kept smelling something, only to realize it was coming from the bedsheets on which I was laying...it was stale body odor and cologne or perfume. The floors were as disgusting, dirty, sticky, and did not to appear to have been vacuumed recently. It was just a horrible experience and not one that I ever want to go through again.

Based on the above information and accompanying pictures, we are requesting a full refund, an inspection of this site, and hopefully an improvement at this location.

This Baymont Inn & Suites is definitely not a good representation of your chain of hotels, and we thought that you would like to know about this.

Sincerely,
Don & Melane Barlow
[protected]

The general manager Rui "Steven" Nunes is having a sexual relationship with his front desk employee Amber Ramos. They were seen kissing and hugging in the hallway and both have been sexually sleeping together in vacant rooms. I believe this unprofessional and unacceptable for the work place. And needed to be brought to someone's attention. This relationship has been going on for 4 months (october 2017). The owner of the hotel at baymont inn 3343 E battlefield Springfield, MO is aware of the relationship.

I stayed at the Baymont Inn and Suites Saturday, January 13, 2018 in Tallahassee, FL on Apalachee Parkway and checked out thenext morning. We, my niece and I, checked in after 10:00 p.m; we went to sleep shortly afterwards due to traveling to Tallahassee and visiting family. Before going to bed, I did notice that someone had spilled a red drink on the phone and it had left a sticky residue; this stickiness was on the nightstand's surface in a concentrated spot and had run down the side of the furniture to the floor—of this, I took pictures. The next morning, I was sitting on the bed sorting some beads; some of them went under the covers. When I pulled the spread back, I saw a brown stain in the sheets that looked like dried food. In no way could this have come from me because I did not eat on the bed, nor did I sleep on that side of it either. I find this utterly disturbing and unsanitary that the condition of the room was kept so poorly. I would be more than happy to email you the pictures illustrating the filthiness of your inn. Also, your elevator had NO lights in it; we went to the second floor in complete darkness—a true safety hazard! I will not patronize nor recommend ANYONE stay here. I will say the only bright aspect of our stay was the helpful African American young lady (natural hair) who proved to be most helpful.

I would appreciate a call back asap to explain everything that has went on and happened during my entire stay at the baymont inn and suites in indianapolis south off southport road in indiana. It would be much easier to speak to someone directly rather than try to write everything down. We have had the absolute worst experience of our life during our stay. This is an urgent matter. Please contact me back asap
[protected]
Brittani hunt
Member #165821526f

My name is Rosemary Potasi. And recently applied for, housekeeping position at Baymont inn & suites, here in Rock springs Wyoming. I called and spoke to, a office manager named, Carol. And I asked if their were, hiring or looking for housekeepers. So I was told to come and fill, an application. Which I did the next day . Two days later I called, to get a status on my job application, and I was told that, the housekeeping supervisor wont, be back til Thursday which is, on the 30 NOV 2017. Than I called again on today, Friday. And spoke to the housekeeping supervisor and she, just told me NO. This really irritates, me alot as well as annoyed, and upset. Its causing me anxiety just, to talk to people in this service industry. And be given false hopes, and information. I just recently moved here, in Rock Springs, Wyoming. And really having an hard time to look, for work in this industry. Like I have mentioned, to the front desk workers, that I have about, 10 plus years in this industry. Im a hard worker, in this industry and have skills, experience, and training in hotel and travel. To get back to my complaint to this, particular hotel location. After my brief conversation with this, housekeeping supervisor. She has not customer service skills, very unprofessional.

I made a reservation with Baymont Inn and Suites in Canton, Michigan and paid a deposit for their Park, Sleep and Fly package on October 1, 2017. On November 8, 2017, I received a call and was advised that the hotel was no longer going to offer the Park, Sleep and Fly package, and my reservation was being cancelled.

I understand that the hotel may wish to discontinue offering a Park, Sleep and Fly package, but feel strongly that they should honor existing reservations.

I think this is terrible customer service, and as a result this hotel chain has lost my future business for life.