I would like to inform others not to use this company. the techs are very nice however their customer service office personal it takes hours and at times days for someone to pick up or call back. I was just hung up in by Kendra ar calling to request a refund for freon they had me pay for that did not stay in the unit as the unit was unrepairable.
1st technician sent advised unit was unrepairable however, their office decided it was and recommended I pay for the freon (i did) $1040 they repaired it and a couple weeks later unit stopped working and no more freon.
They once again stated unit is unrepairable.
My home warranty now refuses to replace the unit due to the condition of the unit. Again same condition it was in in June. Kendra stated they will not refund me wished me a nice day and hung up on me.
We were both very cordial and calm as how much more calm could she be; simply say no and good buy hang up and now wont take my call. My mother is an elderly disabled person and has me to advocate for her but how many others don't! shame on this company!
Desired outcome: Refund for refrigerant portion of repair $1040