Bealls
Reviews and Complaints

My mother and I went into the store close to closing but they didn't say anything plus we were going specifically for a pair of shoes. There were five employees but only one register open. We were waiting an employees kept rushing around but not opening the other register. Then she asks the manager and she said since they closed at 8 it was impossible to open a register again. At any rate if the store still had customers then they should not have closed any registers. As we were leaving one of the employees husbands was in the parking lot with another friend blocking my mom from leaving her spot and when asked to move was very ugly. They should not allow for employees friends to be in the parking lot like that. My mom did raise a bit of scene however she was very frustrated that the manager would not do anything. We have had several issues with this store and it continues to get worse. We would rather drive to another town to get what we need because of the customer service or rather the lack there of in this store. Thank you.

I am concerned customer that observed this particular manager, belittling and screaming at her employees every time i go in. She had one person do wiping of shelves only to turn around and tell her she didn't do it at all and scream at another employee to do it right. These employees both put in their 2 weeks notice.
The amount of employees under this woman's supervision that bealls has lost due to horrible leadership is insane. Approximatly 16 since under her supervision.Every time I walk in there this woman is screaming at her employees in front of a store full of people. Such a bad look for bealls. Customer service is everything and that last thing I want as a customer is to walk into a toxic work environment. She is causing a hostile work environment for all of these employees. I will continue to report her and her actions and mistreating and verbal abuse. So unprofessional. I Will contact the department of labor and employment on behalf of these individuals who are being forced to work under such duress.

My wife and i were on vacation and passed through this town Ennis on the way to our destination.
So we stopped at the Bealls to get some clothes for vacation, but my wife had a question about some pants she wanted to buy so a employee called the manger after we stood around waiting..
We still waited for the manager aftehinkr they called a good 22 minutes
When she finally got to u..s my wife asked her a question but the manager
KELLY just shrugged her shoulders and told us well i can't help you i don't have the time ..
We think this VERY rude and unbecoming of a store especially the manager to act in this way..

Bealls has contracted with Bizrate to administer surveys to online customers after checkout. I completed a purchased July 14, 2017 and was prompted to complete a survey for a chance to win. The popup window clearly stated "complete survey for a chance to win $100." I completed the survey but was never offered to enter anything, nor was there any indication that I had been entered to win anything. I was, however, directed to choose $100 worth of "free" magazines that were not free!

I went in to return few items and had my receipt. First off all the cashier was rude from the beginning. Using her hand to suggested what she want you to to. No greeting nor. How may I help you?. I step up and said I have return because I change my mind. She intercom on the speaker and said Code 1. So she proceed to returned the first items and litterraly threw the pant across the counter behind her. Take a huff in her breath and roll her eyes. I asked her " Are you having a bad day? She said no why. Next thing I know she answered the phone intercom another employee and waived her hand for me to sign the return receipt. Signed and hand back to her and she waived jer hand at me again like Im a child. Well that was it for me. Where is your manager you are juat rude and I have not done anything to you. The mananger came up and told her my complaint and sha said I will pulled up the videos and see what happwn. Wjat a joke..? So really you dobt belived me. Anyways I will not be going back there to shop in a long time

I went in today to pay my bill and I gave both of the bills to the lady behind the counter I told her pay the minimum balance the minimum amount. one of them was $27 and the other was around $40 the first one she said was $47 and I thought that was the $40 minimum Bill she had so I said yes the next one she picks up she says 800 I said no that's wrong I looked at the bill she had in her hand and it was the the $40 one I looked at the bill that I just paid the $47 and that was the $27 minimum payment I did not have enough to pay $40 on both luckily I had enough but I looked at my bank account and it left me with $5 left I was only supposed to pay 27 and 41 not 47 and 41 they could not do anything about it because I paid with my debit card I would have to pay with cash in order to get my money back. I am just very upset because I go in there every month and make a payment and you would think that lady behind the counter would know what area to look at on the bill for the customer.

You can't find anything anymore...I've noticed a new manager...one of the things that really bothered me was the way he talks down to his employees as if they are children... I go to look for my size and they are all put together in disarray...short in the jeans...bathing suits is a tangled mess...this store used to be organized and clean now it is disgusting! This is not a pleasant place to shop anymore...

I was in your store yesterday I asked the lady to hold these items for me I have been told you have 5 days I went in the next day to get my items they already put them back thankfully I was still able to find the items when I told them manager about it she just rolled her eyes at me and said oh I'll yell at her I said that's not the point I was told they will hold my items and they did it my son's not supposed to see these items but now he is and he knows what he's getting for his Christmas present the ladies behind the counter did not care about the situation they all basically just laughed it off it was very rude and had me in tears I will never be coming back again and I will let everyone know how I had my experience today

I was in the bealls outlet on atlantic blvd in neptune beach, florida, on thursday evening, november 3, 2016. I told the salesperson that one of the store's associate had said she could call another bealls outlet to check and see if they an additional item I wanted to purchase. She proceeded to ring my purchase and then I remembered I had forgot to give her my $5.00 loyalty reward. She was really upset about cancelling out the transaction and then when she took my reward receipt she stated it wouldn't work because it had already been used; which didn't make any sense! She couldn't find the number for the other bealls outlet to check on the merchandise the other associate had asked her to do and she was grumbling about that as well! Finally told her to just forget it; I would go by the store myself and check. It was really strange because the reward worked at the bealls outlet on beach blvd in jacksonville, florida.

Purchase at the neptune beach bealls outlet was 38.46, auth# 1218, invoice #6662, on 11/03/2016 at 18:53: 23

I was in the Douglas Bealls Outlet store about a month ago, in the dressing room with my 13 yr old daughter. I had pushed the buggy into the dressing room, which I have done many times before without ever a complaint. All of a sudden, there was a loud bang on the door and the employee said, YOU CANNOT HAVE THE BUGGY IN THE DRESSING ROOM!, so I said, well give me a minute to clean it out and Ill push it out. I've always taken the buggy in, because my purse is heavy( i have a carriers permit) and my shoulder is bad, so its easier to just push the cart in and try on the clothes and leave my purse in the cart. I went in one time in that store and sat my purse down on the bench and looked and had sat it down in pee and had to get the clerk. Anyway this was a young lady ive never seen in there before and she stood like a bulldog outside the door waiting on the buggy. When I opened up the door there was 4 people staring at us, so I ask her what was the deal with the buggy, because I had always taken it in and there is no sign saying you cant, except at the restrooms. She said very loudly, "Because you could steal something out of the buggy and put it in your purse!) I said well all I have is what she is trying on, so if I were gonna be a thief(and God knows Im not, nor will I ever be) I could just as easily put in in my purse with or without the buggy since all the clothes she is trying on is in the dressing room with me and my purse. I had over a hundred dollars worth of merchandise I was going to buy, and I had my daughter put every piece of it back. I have shopped this store at least once a week ever since its been opened and have always been treated with the most respect. Never have I been so embarassed. Its been a month and I dont have plans of returning as long as that employee is there. She is in the wrong business. I've owned and operated a Salon for 27 years and believe you me we would not have clients if we treated them that way. I left so mad that day until I didnt get her name, but she was a stout white girl with dark curly hair. I so wished I had gotten her name. I told her that day."my gosh girl, I have spent a fortune in this store over the years, but I certainly dont have to spend my money here. There are plenty of other stores that will appreciate the business. She said, "oh well". If anyone should ever be fired, it should be her, because if she treats all the customers like that, she will put a hurting on that particular store.

I will never again buy from the website www.beallsflorida.com. I ordered some clothes from them, but the seller provided the information that the order would be send within 2 days. After a week I went to the website and checked the status. But it hasn’t been sent at all. When I started to argue with the seller, he told me that they simply didn’t have such items, when I placed the order. So, why they haven’t warned me about it before.

My sister bought lingerie and dress from the company www.beallsflorida.com. Don’t use this website. The quality of the clothes was so poor and the dress arrived already torn. The seller didn’t believe to my sister and told her that she tore it on purpose. It was unexpectedly, and my sister was so upset. She really liked the clothes, but it wasn’t worth it to buy from them if the quality was so bad. Please, don’t risk.

I have credit cards with both Bealls and Bealls Outlet for several years. Today I was notified when trying to use my Bealls card that the account was closed on November 28, 2014. I was informed that it was closed by customer's request. I did not request that either of these cards be closed I have used the Bealls card twice since then and was not told that the account was closed. I feel that this is an error on the store and I should not be punished by having to apply for a new card. I have been a victim of identity theft and have my credit reports frozen. It would be a great inconvience for me to have to unfreeze the reports in order to get a new credit card. This would also make it possible for whoever is currently trying to open accounts in my name to have free reign to open accounts while the reports are unfrozen .

I have been told that Bealls is not able to reinstate my accounts.

I don't recommend shopping or working here.
As an employee, I watched co-workers frequently treat customers rudely and disrespectfully. I assume this an accepted/encouraged practice there, because management witnessed this behavior on many different occasions and did nothing.
The store itself is dirty and unhygienic. Cleaning procedures are only practiced one day a week, if that. The merchandise is incredibly disorganized; one might spend hours trying to locate an article of clothing, with no help from staff.
When hired, I was not told that I would be put on a 90 day probation period. (That information might have been present in the enormous stack of paperwork I was told to sign my first hour working, but I cannot say for certain.) After the 90 days were up, I came in for my scheduled shift and was promptly fired, without any explanation or notice whatsoever. The supervisor was smiling as she gave me the news.
Overall, although I'm disappointed to be out of a job, I am ultimately relieved to have an end put to the deeply unpleasant experience I had there.

I just got back from the deerfield beach, fl beall's on federal hwy. I went there to exchange a christmas gift. I had no receipt but the tags were still on and it was still in the beall's box. The tag price was $36. The clerk told me the "sale price" was $26. Since I had no receipt and it was a gift, I couldn't really complain. She took my license and then said I would only receive $3.68 because the purchaser of the gift had used discount coupons. How could she possible know this without a receipt? This is a blatant attempt to rip people off! I would have been happy with a credit for the so called "sale price" and the option to pay the difference on an item I could actually use.
I have been an occasional customer of beall's but will no longer shop there. This is the worst policy for returns that I have encountered. I doubt I am the only person making post christmas exchanges.

I was christmas shopping on december 17th 2013 at the bealls store in the indrio rd plaza and I witnessed the store manager by the name of meredith treating what appeared to be either a employee or customer in a very rude manner. She was very disrespectful. I was in the back of the store when I witnessed and heard her call the young female a idiot. I was appalled by the woman's immoral behavior in front of customers. She was very unprofessional and I now will never shop at that store again. As I was a regular customer at that location. Until the store staffs more pleasant employees I will not shop or refer people to the store.

This is to tell you a story about my 65 year old mother who was done horribly by your company and some of your staff. I do not take this lightly. As a matter of fact I am quite upset by this whole thing and will not be satisfied until something is done!

My mother was in your store in covington, ga #580 on 11/23/12. At 7:31pm she was trying to check out with a $176.29 order in her buggy. While she was checking out the registers went down. Her cashier marcella was ringing her up and continually kept swiping her visa debit bank card. My mother asked her if that was going to hit her account more than once and she said no. Marcella called a manager and expressed to her that she did not know what was going on and she did not know how to do the purchase. My mother was told that she could put $40.00 on her visa bank card, and the rest would go on her bealls charge account. My mother agreed to do this. While my mother was standing in line waiting for the register to be fixed, I had to call her with a family emergency and she had to leave. By this time she had been standing at the register for almost an hour. She told the cashier that she had a family emergency and she need to leave immediately, would they just void the purchase so she could leave. They said the transaction was voided and she got her voided receipt and left to come and help me with the family emergency. On 12/30/12 my mother went to her bank and discovered that a lot of her money was missing from her bank. With further investigation she discovered that there was a charge of $176.29 took out of her account on 11/24/12 and three charges of $40.00 took out of her account on 11/23/12. All of these charges were taken out by bealls outlet. My mother took her receipt and copies of her bank records to the bealls store#580, upon arriving she asked for a manager. The supposed manager said she went to the back and called the district manager named brittany and brittany said there was nothing they could do to help her that she had to call a lady named vicki at the corporate office. The supposed manager then handed my mother her paperwork back and walked away with her noise up in the air, my mother then called me at home and I immediately got in my car and went to the bealls store #580 where she was. This is where I come in and question what kind of establishment you are running. I arrived to find my 65 year old mother sitting in a chair next to the registers crying her eyes out, not understanding why she can't have her money back. She lives on social security and this is a big amount for her to miss. When I walked up to the counter to see what is going on, I asked for the manager and the lady at the counter said she was a supervisor. My mother then asked her why she had told her she was the manager when in fact she was not. She had no reply. Then I asked her if she was a manager or not, she informed me that the store was in between managers and there was not one there, she was the only one that could help me. She informed me I had to call a lady name vicki at the corporate office. I got a different attitude from this woman than what my 65 year old mother received. So I started asking for names and numbers. I am not 65 years old and cannot be taken advantage of. After receiving my requested information from said supervisor, I went to try and calm my mother down. I looked on my small piece of paper I received from the said supervisor, who would not disclose her name to me, and noticed that I did not have the district managers name and number on it. Who was already called and didn’t seem to care to help with this problem. So I went back and asked for it and told the supervisor that I was going to go outside and call the police and then proceed to go across the street and retain an attorney to get my mother’s money back that this was just horrible and they could not treat people this way. Another associate who actually recognized my mother from her event on black friday was standing there at this time and asked me what was wrong. I explained it to her as well.In the meantime I had already called the lady vickie at the corporate office at extension #4417 and had to leave two messages for her. The lady who recognized my mother told me to hold on and let her look into it and I agreed. While sitting there the said supervisor kept walking by several times and did not even acknowledge my crying, upset mother. This infuriated me more. While I was standing there the district manager called back and said for the second lady who was helping me to give my mother her $120.00 back and my mother would half to call vickie and #4417 to get the rest of her money back. The second lady that was helping me went to the back and made some phone calls and talked to vicki to look at the transactions. When the lady came back to my mother and me she told me she had just got off the phone with vicki and she had received my messages and my mother’s money looked like it would be refunded soon. Just exactly when is soon. I had called vicki and she had not returned my phone call, so I was quite upset to know that nobody wanted to get to the bottom of this.
Here’s the thing, I have managed a payless shoe source for 5 years, and never, never, never, never, would I treat a customer like that. I never let my associates out on the sales floor unless they knew what they were doing. Nor would I ever argue with a customer (Who is the one that paid my pay checks) about something that I knew the company was in the wrong for. We aren’t talking about twenty dollars here. We are talking about $296.29 to be exact. With my mother sitting there crying on your sales floor was humiliating and for the said supervisor to be okay with it is even worse.
I finally got my mother to calm down enough so she could drive her vehicle home. On the way home I called vicki at [protected] #4417 for the last time and I left her a very strong demanding voice mail that I wanted some answers today on this matter, for the way I see it if my mother was going to half to handle this on her own, we should have been called already. By this time we had been there for over an hour.
All I can say that your establishment should be ashamed of their selves for this behavior, and at christmas time too. Shame on you all. I can promise you I will do my best to detour any business your way through friends, family, associates, facebook, channel two news, clark howard, pissed consumer.com, whatever I half to do. You need to train your associates on customer service and compassion, and have a better plan of fixing things that fall apart on your end. This was not my mother’s fault at all, but in the long run she was treated as she had done something wrong. I drove my mother to her bank and I have filed fraud charges through visa, and if the money is not in there by tuesday, they will be sent in. I am not sure I will not be getting an attorney to look into this manner as well.
I so sincerely hope nobody else endures this kind of torture from your establishment.
Have a good day.
Angela bradford