Bed Bath & Beyond review: Damaged items / no refund yet / review not posted on site

This is the item I tried to purchase twice--both times the item arrived damaged:

Monterey Farmhouse 31-Inch Natural Brown Single Bathroom Vanity

This is the review I posted:
Damaged / Poor Quality Control / Poor Resolution
The wood was cracked in two places: On the shelf, and one of the side supports under the sink. Also, one of the under-drawer supports was unattached. I offered to fix one of the cracks and the drawer support if B, B & B would replace the shelf and compensate me for my time and effort. They offered me $40.84, and no replacement shelf. Kind of insulting. Instead, I am now repacking this bulky, heavy item to ship back and wait for a replacement. Not impressed. If the quality control of the next unit is equally subpar, I will go with Wayfair, which has an identical model. Two stars because the unit is beautiful and easy to assemble. Customer service reps were polite and friendly.

Declined
Reward Dollar Value: $0.00
Review Status: Declined
Date Submitted:
Feb. 14, 2025

Not only have I not rec'd my $489.51 refund yet, but my honest review was declined. The only reviews posted for this item are 5 stars.

Deceptive and dishonest.