Bed Bath & Beyond
Reviews and Complaints

I was shopping in store at the Springfield, IL Bed Bath & Beyond store and was told about the Beyond + membership. I was told that signing up would get me 20% off everything on top of any coupons I had, plus free shipping online. I signed up later online. I then shortly found out that it's just a straight 20% off and that you can't use any coupons with it. I contacted customer service to try to get my membership cancelled and refunded since I was lied to about what the perks were. They said no, that if you read the fine print online that it says you can't use coupons and even though their employee told me I could use coupons that I still should have read the fine print instead of trusting what their employee told me. I was stuck with a useless membership and kept receiving their coupons via mail and email. Why would I pay for the membership when they send free coupons so often? A waste of $29 and they lost a customer that had been with them for years before this.

My bissell crosswave is a product I live by. I am disabled and cannot use a regular mop. My crosswave makes my life much easier. I recently got out the hospital and missed my return date. I am not claiming to be special or privileged because I am sick. I was just asking for a break. The manager stated that he couldn't do the return. The 1800 number stated it was his choice. That he could of returned it. So from here I am no longer shopping at bed bath and beyond, who doesn't sympathize with hi is customers. The manager didn't care that i just got out the hospital. He didn't care how much money i spend. I called everyone i knew to do the same. You just lost a good group of customers.

On line purchase to this company Bed bath& beyond, Borderfree did not sent me a invoice of the Payment and good which I purchace on line.Date was Oct.6 2019.I had sent you guys a email no one even bother to reply to were is this goods, I had been charge to to my Visa amount of 438.85 could you please credith that amount back to my visa Account.
Rebecca

On October 7, 2019, I visited your store in Rego Park to buy a blender. A cashier named Kendran acted like she was doing me a favor. After I paid for the purchase, I asked her to put the blender in a plastic bag, she said that she did not have a bag for such a box. After that, a girl from another department came up and packed my purchase in a regular bag that hung next to this diva. When I said that she was the face of this store, Kendran said that she did not care about this store, because her school was more important to her. And all this time I heard insults from her and from the manager of this store named Jesus. Now I understand why a lot of your stores are closing.

I was in Bed Bath and Beyond, Yonkers NY LOCATION, 2141 Central Park Ave STORE #394, on 03/09/2019 during this visit I forgot my 20% coupons. I asked the cashier if I can bring the coupons back the next time I visit the store and was told yes. On March 25 I returned to the store and was told by the clerk that there is only a 2 week window in which I could bring back the receipt with coupons. I explained that I was never told this on the day I made the purchase . I asked to speak to a manger . Angela the Front End Manager proceeded to come out very unprofessionally about the return policy. I explained I was never told this in addition this was not on receipt and there was only 2 days late if that were to be the case . She proceeded to lie and say she could not do it because the "system " would not allow her too, flat out said no did not try to resolve. There was a man behind the counter from stock who was just staring as if this was a show. I proceeded to ask manager her name and title and this young man made a noise as if we are in the street some where. The manger Angela said nothing to the Representative in addition she told me I could " Call cooperate ", as if she had no care in the world. What really bothered me is I went to another location on 04/07/2019 this is now almost a month after original purchase date, Elmsford NY 251 East Main Street STORE # 247, and was told the same thing I explained to the manager that I was never told this when I purchased . He offered me a store credit, which is exceptional customer service because money will still be spent at Bed Bath and Beyond. He did not want to loose a customer . He was more concerned over keeping business . . Thank you Elmsford store for making me feel like a valuable customer .

I have found that every time I go to this location the shelves are empty in the health/beauty section. Half of the items I am looking for are not on the shelves. I have attached pictures. One is in the makeup section and you can see it it almost totally empty. The other is in the hair care aisle which is also pretty empty. It is not because they are moving anything around. It just always looks like that. And there are people around who are supposed to be stocking but I'm not sure what they are doing because apparently they are not doing their job.
The second problem was that they had one cashier who seemed to be fairly new. He was very nice and was trying (Henry) but there was a line forming and no one else would get on a register. The manager came over and then left again without offering any help or getting someone else to help. Another girl came over and just watched Henry but did nothing. We were at the customer service desk so she could have jumped on the register next to him. This location has really gone downhill and I am very disappointed in it. I have definitely not been going there too often anymore.

The store manager Karla @ 16800 SW 72nd Ave, Tigard, OR 97224 has given us a hard time to return the baby item, even though it comes with original receipt and packaging. The return process at the store was horrible and she was so unprofessional and rude. All she explained is "baby item cant be taken back once opened" how would you know an item works for your family if you don't open and try it? We were so disappointed and will not shop nor recommend to shop at Bedbathandbeyond in the future.

Was treated like a second rate citizen by a immature very monotone young person. Like a recording I was told the return policy has changed. Bought several of these for my restaurant and did not have the receipt from a year ago. So I left it there. Never again! Going to Walmart! What's the difference! Bed bath has always had a great return policy. That's why most people I know shop there because of the hassle free policy

Yesterday we had a gut wrenching punitive experience at BB&B after all the stuff we bought from you here is the worst. Bissell Bolt Plus. The cashier told us to go pick out another one and bring it to her then she went to another department. We asked another cashier to help us and he shined us on big time. Asking someone else to wait on us he couldn't be bothered. She asked for a receipt (broken record everywhere). Since we had to return a defective one for this defective one we had no receipt. I gave her all three of our credit cards and she lied about that and told us to contact Bissell. Nice. YOUR INFORMATION IS RIGHT ON THE CARTON!
You know its yours and we are sick of battling it out with your staff.
Give us back our hard earned money or another one that hopefully Bissell has improved. What happened to "the customer is always right:? TC

Summary of Bed Bath and Beyond fraudulent charge

Here are the basics on this order that was placed with my stolen card number.

1). Order place on 5/28/18 # BBB3221245165 for $1008.98 (a Roomba vacumn) that was not ordered by our company.
2) I notified the bank of the fraudulent charge and they sent the affidavit to Mastercard.
3) I received a dispute response as "not fraudulent", because the shipping and billing address matched. A tracking number was provided for the order: [protected]. When I checked the tracking number in June, it showed the package was "in transit". Even though the tracking never showed delivered or who signed for the package, they closed their investigation.
4) After many calls to Bed Bath and Beyond and Fed Ex. Someone at Fedex traced the package and was determined that the package was rerouted to North Carolina with a new tracking number: [protected].
5) after several calls to Bed Bath and Beyond, "Dixie" said it was an internal investigation and being handled. Was instructed the best way to get a refund was to initiate a charge back through the bank.
6) Went to the bank and started another chargeback. Two weeks later was informed it was now beyond 90 days and they were unable to complete a chargeback.
7) Contacted Bed Bath and Beyond Loss Department. Waited to speak with a manager, and Alan Buck contacted me. He said their policy is to not provide a refund without merchandise, to prevent me from being able to receive a refund from Bed Bath and Beyond and a refund from the bank. He would not say it was fraud internally at Bed Bath and Beyond, but would say he recognizes as a common fraud practice.

I was in your store on 71st in Tulsa and approached 3 employees for help. As I walked up I could hear the woman who appeared to be the Nanager telling two young male employees to "go ahead and see if you can get her to complain to HR again today". The men went past me so I asked the woman for help. She pointed where I needed to go and walked away. I've thought about this for weeks and felt it had to be reported. She must have been talking about another employee. This sounded like harassment to me.
I will stick with my normal store on Skelly Drive. Unbelievable behavior.

My wife purchased a Dyson Vacuum in 2016 and realized it was not working in August 2017. We exchanged the vacuum at that time at the Bed Bath and Beyond in Mission Valley, San Diego. We were given a new vacuum from that store and all was good until September 2018 when we noticed the vacuum was not working properly. We were going to switch to a different brand vacuum because of the repeat issues, but decided to give Dyson one more chance after I called the Mission Valley store and they said I could return the one we had for an exchange. I went to the Mission Valley store where we purchased the vacuum, and after 45 minutes of waiting for the manager to fumble around the paperwork, we were told this vacuum serial number didn't match the Bed Bath and Beyond computer and that we didn't get this Dyson at your company. I explained to Patrick (employee in the returns) that we have never purchased a vacuum at any other retailer, except at Bed Bath and Beyond. Then I guess a manager by the name of Eric came out from the back and told me the same thing, that I will have to deal directly with Dyson, which by the way, there was a representative from Dyson there and he was unable to help. This is a terrible way from Bed Bath and Beyond to act as the vacuum was certainly from your company. There must be an issue with the computer system not recognizing this vacuum. Oh by the way, I had a purchase receipt from Bed Bath and Beyond for this item. I was treated like a criminal and had my integrity questioned over a vacuum return that I paid over $600 for... Really... Poor management and poor resolution. Bed Bath and Beyond is a joke for not acting more professional and finding a solution as clearly they are wrong in this situation.

Bought one in Bowling green for camping as the one I had quit working, they never once told me about the return policy nor is anything posted in that section of store ( I have pics) took it back to Greenwood, In on south 31, they told me the box was open the couldn't take it back. they exchanged it, so now I have an unopened box and after getting one that the electric pump didn't work I don't want this one. I want my money put back on my charge. How the heck do you know if something doesn't work when its electrical unless you plug it in. I have been ripped off by you guys. If this is not resolved I will call the BBB, as you guys already have a bad reputation. I have shopped you guys before, but never again if this is not resolved. I just want my money back on my charge. All your major stores, Macy's, J.C Penney, Wal-mart, all take them back. And it wasn't cheap, I spent 250.00 on it.

Sincerely,
Kathryn Burton

a very dissatisfied customer

I ordered a canvas from Bed Bath and Beyond, they sent me the wrong one.
Order# 659CAN3241091463
PO#DN3T2RY
ORDER DATE: AUG 23 2018
I returned the canvas immediately via per there online instructions, printed the Fed Ex return label and was returned safely to their warehouse. I am still waiting for my refund!
I ordered August 23rd 2018.
Fed Ex proof of return (picture#3) is
tracking# 7955600*****
As of Sept 21st 2019 its 7 business days.
I've been told twice i was getting my creditcard refund. Everytime I call they say if you still haven't got refund call us back by this day. That day comes and still no refund.
Now excuse is they have to wait for U.S side and Canada side to confirm a refund or some excuse like that.
Im getting worried I will NEVER see my money back.
Andrea Cote

I was shopping at bed bath and beyond lakeline store # 571 between the hours of 5:30pm and 6:30pm on the 15th of September. During my shopping experience, with my son, I nearly slipped and fell at one of the clearance areas. I had to call for my husband who was not too far away to assist me with not slipping and falling as the puddle of liquid (not water) was extremely slippery and surrounded me. After my husband helped me from the area, I had my husband immediately run to search for an employee to take care of the mess while I stood by to steer others away who might not see it. Shortly after an employee came and we explained the situation. She thought it was the roof leaking water but we explained it was not and it must be leaking from the clearance table. We considered the matter handled and went on our way but shortly after we looked back and found the employee had left the area unattended and another unsuspecting individual (a woman) was heading in the direction of the spill. I raced to tell the woman who was very grateful. I spoke with the manager about the situation and its seriousness and she blew me off and said it is being handled. This was not acceptable to me and there are no spill stations to be seen or I would have put out the floor slippery sign and cleaned it myself. The employee should have cordoned the area or notified another using her radio to come and clean it up while she stood guard to avoid any further incidents. I was appalled my the managers lack of seriousness on the matter and her weak apology about the mess. The matter was not about the mess in the first place but how the matter was handled in cleaning it up. The manager was either completely oblivious of what I was getting at or just didn't care to hear what I was saying and was just wanting me to go away. I would like to see clearly marked spill stations and proper cleanup protocols along with the manager receiving customer service retraining.

I tried to return a vacuum with a receipt dated 8/28/17. On the return sign it said with a receipt you could return at store price something about 20% off which is fine. I was told that on the bottom of the sign it said exceptions electronics. If you look up a vacuum it is not an electronic it's an appliance. So it made the manager look stupid. I was going to add money and buy a dyson vacuum. But I was told by manager Justin I couldn't. This is crap if someone can explain to me that a vacuum is consider an electronic then I will be satisfied. This guy said it's an electronic because it plugs in which that means a washer is an electronic. Definitely not good customer service.

While we were paying for our merchandise the manager abruptly approved the cashier screening and inquiring if we were returning something? The cashier replied: " no, they are making a purchase". Suddenly he searched our bags without asking for permission for making us aware of his intention of doing it. We were totally surprised the rudeness and impoliteness displayed by the store manager in front of store employees and customers. All this incident happened while I was trying to figure out how to use a rebate gift card. The manager left and rapidly came back yelling what items we have purchased because he was missing a Dyson display. Granted that purchase consisted on small broken boxes a dog bed that clearly shows that a Dylan vacuum could not be hidden. At this point I see people in the store looking at us and murmuring. This situation made feel totally embarrased while I realices that he was deliberalty accusing us of robbering the vacuum. His lack of professionalism as store manager and agresiveness and rudeness behavior displayed towards us without a proof made us feel humiliated, embarrassed and totally ashamed of being in involved in such detrimental incident. Despite the surprise from your own cashier who was totally clueless of why he was acting the way he was. She even agreed with us that he approach was totally inappropriate. Due to this incident feel emotional distressed to since I feel that I have been abused as a customer, wrongfully accused of a crime and such aggressiveness had got me sick and, aggressive and totally disturbed and physically and emotionally affected. More so for being humiliated and treated like a thrid class citizen in front of other customer. After paying for the purchase the store manager was standing near the exit door searching us with his eyes and never display an amicable behavior or apologizes for his actions.

I had called corporate right when the incident happened and I have not heard back from anybody to at least offer me a sincere apologize or compensate me somehow for such an incident that has left me with serious remarks.

Thanks
Carlos Cordova

I went in to buy a Breville Espresso machine just about an hour ago. The item was not available at that store or any store. So I called on the Supervisor to help solve the situation since this was a birthday present. The item I wanted was $299...I had a 20% coupon to use. That would bring the item down to about $219 plus tax. Jermaine the supervisor arrived and I explained the situation and that is was a birthday present and I said, if you give me the $499 Brevile for the same price as the $299 but for $399 I will not use the 20% coupon that would take $100 off. It seemed fair to me...just about equal. He said NO...I will not reduce the price of an item. He said, I can call other stores. One is in Pompano a 1/2 each way and they were out already. He said, I can order if for you but I said it was a birthday present and I needed it for tomorrow. He said NO. No apologies. Just have a nice day. Really? This is his idea of customer service. I am going to spend $400 without a coupon and he says NO. I asaid why NO. She said because I said NO. No apology. I told him he just lost a loyal customer. He said, have a nice day! Awful. That is what you say when you are losing a customer...HAVE A NICE DAY! He may be African American and that may be why he was promoted to a mgr but he doesnt deserve his position because he obviously has not idea of customer service. It was a though I was wasting he time. I work in customer service for 43 years and I would be fired if I treated a customers as he treated me just now.

I went to Best Buy a few months ago and the DVD player I wanted was not in stock. They gave me one the was $400 more than the one I wanted. I did not ask for the upgrade, it was offered to me to satisfy the customer. If this is your store policy you may want to change that and quick. But that upgrade without asking was pleasing the customer and made a situation right and had me walk out the store happy and just wanting to come back again. After 16 years and thousands of dollars spent at your store, you have seen the end of me, my wife, my kids any of my friends I tell this story to at the birthday party tomorrow. Today is 8/3/18 and he is a waste to your company if he treats other customers the way he treated me. The lady that helped at 1st was very nice. I must say this decision was above her pay grade and obviously above his desire to please the customer. Just figure the math. $299 is the 1st price...I said I would pay $399 for the $499 and not use the coupon. That is almost a push when it comes to sale price and he still said no...so I say no Sale to Bed Bath and Beyond from this moment forward.

Thanks for listening.
Tom Cantelmo
[protected]

Saturday I was at the Exton Pa store. I had several hundred dollars in gift cards from my wedding. I went to customer service to ask how much money was the total accrued. I waited in the customer service line. There were 3 people ahead of me. As I stepped forward to be the next in line, the clerk said "next person". I was the next person and she told me that she "had to take the person her boss told her to take" The person just waited on, and the people she called, both told her I was next. She said "my boss said". I was in the customer service line, and she took someone from the cashier's lane. I am still so angry about this. It happened around 2pm. I put all of my things down and left immediately. What is the point of customer service? I needed help, I was GOING to buy several hundred dollars in gift cards. Not now.

Hello,

I went online to order Bona Hardfloor cleaning liquid, all of sudden I saw an item added to the cart for one year Bed Bath and Beyond Membership. I am not sure how that got added, I did not realize and made the payment thinking that I bought Bona Hardfloor cleaning liquid. After few days, I did not see anything shipment, went back to my account and saw that I purchased one year membership.

I called the customer service and they said they will refund the money, but they called after few days and said they can't cancel the membership because I bought a product with that membership. Once you said you cancelled the membership, isn't that your responsibility to remove that from my account. How am I supposed to know that I can't buy anything with my account until you cancel the one year membership.

I am really annoyed with this, I don't need the membership and please refund my money.

Thanks
Sampath