Groupon.com
Reviews and Complaints

Groupon deactivated my account without notice with hundreds of dollars of active Groupon and Groupon bucks. I've been receiving emails that there is no account associated with my email; I thought the error was on my side, now months later I am just f

There is no way to reach them except for chat and emails which is slow, cumbersome and ineffective. I've been promised hat a manager will follow-up multiple times, only to get no correspondence.

Support asks impractical questions such as last purchase and amount--all information within their portal that they closed all of access to. Support claims the deactivation was due to fraud, but if that is a legitimate basis why not notify the consumer for their protection, or return the money they received/took from my account transactions/purchases if they feel they were fraudulently placed?

I have had Groupon for years and they made the arbitrary decision irresponsibility to close my account. Thus is theft, and taking great advantage of unknowing customers. This is poor service, seemingly a deliberate act of dedperatio by a declining comoany. and a Deceptive practice. Groupon needs to be investigated to uncover the scope of this and to see who authorized this practice. A class action suit may slso be warranted to compensate victims.

I still am yet to receive communication, resolution, or compensation for my lost funds and Groupons.

I purchased this on 1/8/24. I was told the salon no longer accepts GROUPON and is no longer at the location sited on the Groupon. I have emailed Groupon 4 times in the last few weeks and no one had gotten back to me. I want a refund or Groupon Bucks fo this purchase. I piad $236 and am extremely angry. I have sensitive skin and I cannot use this service even if I wanted to. PLEASE CALL ME AT [protected] or email me at [protected]@gmail.com. I expect a response with a few days.

Thank you!

Cristin Hurley

I bought the items above on February 28, 2024. Problem began same day of arrival approximately 3 weeks later. I contacted Groupon, directed me to the sellar, the sellar said don't call him call Groupon. I am still communicating with Groupon and have not received the refunds. I feel I am being given the run around. April will be a month trying to resolve this. Please help. Items are not expensive. It is the principal of the matter and their advertisement sales pitch.

Virginia Bretado

I purchased two airport lounge vouchers for $14. The text implied there would be no further fees. When I went to redeem the vouchers I was presented with an additional bill for $466. I was completely denied a refund with boilerplate by a bot.

This is deceptive and dishonest and it is not the first time. I have dumped entire shopping carts where the shipping price per item was the same or double the item price. Groupon has turned into a scam site.

I paid Groupon on March 19, 2023 for a membership to Sam’s Club. I was not instructed how to retrieve my card online. I wasn’t given a receipt or verification. I figured I could show up and show them where I paid Groupon on my phone. Then I couldn’t find it on my phone again. I know it was only $20 but I am 72 years old and take care of my disabled sister. I don’t have extra money to throw around. I wanted to save money shopping at Sam’s. Please help me resolve this matter.

Earleen Adamson

75.00

Sept 2nd

My account says You were paid 75.00 on Sept 2nd. i never received anything. i remember reading about some diet pills but i don't remember the name. what can i do to receive my funds.

THE PHONE NUMBER WHICH FOLLOWED, GROUPON, INC. [protected] IL, SAYS THE PHONE NUMBER HAS BEEN DISCONNECTED AND NO LONGER IN SERVICE.

n both September 11th and September 26th, I had conversations with Kaycie. During these discussions, I contacted the establishment to schedule massage appointments for the month of October. However, I was informed that all available slots are fully booked until the end of October. It has come to my attention that my Groupon voucher is set to expire on October 17th. I must express my dissatisfaction with the fact that I may potentially lose the monetary value of this voucher. Kaycie told me that Groupon was aware of the overbooking and did not care. Please help.

I purchased a groupon for carpet cleaning for 3 rooms up to 20 sq feet per room. When i called to schedule with Genesis Carpet care. They said they would not honor since i did not have wall to wall carpets but listing did not specify must be wall to wall. I have 3 area rigs in 3 rooms which meet the sq feet requirements. The vendor told mr to contact groupon for refund. Groupon refused to refund with no options to resolve. It was prior to thr expiration of the groupon and i deserve the refund since the cleaning vendor refused to honor the boucher.

Groupon advertised a special for window washing that I purchased. I called the merchant to schedule an appointment but he did not return my call until four days later. At that time he stated he could not honor the groupon because I live outside of his service area. When I contacted Groupon they would not refund the service because it was past their 3 days window to issue refunds even though the merchant did not contact me within that 3 days.

There was an exclusion buried in fine print stating the service area had to be within 20 miles but it was not obvious to anyone looking at the Groupon, you would have had to read through all the fine print to find it.

I purchased a Groupon as a gift for a friend. I have been unable to book it and in fact, all their emails tell me they can't find my Groupon. I have given them the date of purchase, how I paid for it, and their purchase and Redemption Code. I keep getting emails back from them saying they can't find my Groupon with the information I am giving them which is nuts because it is what they sent me.

Redemption No. K7J57H654QWS Item No. [protected] Purchased with my Visa card ending in 9341 Sec. Code 242 (this has already been charged to my account. This Groupon is for Sonoma Sidecar Tours-45 Minute Scenic Tour for Two, it's a birthday present for Alex. He want to book September 17, 2023 at 1:30 PM

I tried to add photos but could not.

Janet E Levy

What can we do from here?

Janet E Levy

We were excited to go on our horse drawn carriage ride/ tour in New Orleans. We paid the $70.00 per person or $140.00 (for my husband and I) to Groupon, along with another tour and a food coupon.

The purchase was made on August 14th for a 4:30 pm tour on August 24th. We arrived at the meeting soon by 4:00 that afternoon and stood around, in 95 degree heat until 5:00. No horses.

Asking another tour company, we found out that it’s dangerous for the horses to be out in that kind of heat, we called the business, left a message to reschedule while we were in town, they did not.

We have been trying since, to get Groupons customer service to help, just getting hoop after hoop after hoop. We even contacted the tour company through Groupons site and asked them to help. Haven’t heard from them.

I have attempted to reach out to the businesses for the vouchers that I purchased, until finally I gave up and traded them in and then I was involved in an accident that left me immobile for a few months, I reach out to Groupon to purchase another deal only to find out my Groupon bucks are literally gone. I reach out to live chat only to be told that I can purchase the same vouchers only except those merchants won't honor the Groupon, I am ignored or told by the merchant to purchase outside of Groupon so they can get all the money instead of half from Groupon. So, basically I lost over $250 now. I will never use them again and I will tell my coworkers,friends and family not to use them either. Merchants want to get clients and use Groupon yet don't want to accept the Groupon because they only get half, then my advice don't get a advertised Groupon! I think it's time to talk class action as many others have said..

I purchased a contract for Air-Duct cleaning. After contacting the merchant they couldn't do the job in the time I needed it done. They were very nice and that the understood. They told be I had to contact Groupon. After several emails to Groupon with no response. They kept responding with we will get back to you within 24 Hours. Finally contacted somebody by your chat board and they informed me that there was no record of this. That's convenient for you.

Groupon # VS-WWVJ-L9VH-J7J7-WZKZ

[protected]

If I could give no stars I would. Groupon have terrible customer service. You can't speak with anyone on the phone only through email. There was an unauthorized transaction made on my account. I reported the circumstance Groupon still took the money out of my account and submitted falsified documents to my bank stating that I redeemed a voucher that was never redeemed. The payment was for $629 which is ridiculous. I provided them with proof from the bank, still no help. Please watch your account and be careful with using groupon. They are fraudulent and will not resolve your issues!

In April 2023 my account was accessed and a good amount of Groupons were purchased. When i realized they were purchased, i reached out to customer service and was told that the charges were not fraudulent and i would be responsible for the charges. I ended up paying my credit card, even though I also told my credit card company they were fraudulent charges. Since i ended up paying the balance, i figured i would access the Groupons that i now owned. When i tried i couldn't get into my account. I've been deactivated with almost $800 worth of Groupons. I've contacted customer service and continuously am being told I've violated terms of services -disputes. I reached out once for a ton of purchases. Now my account can't be reviewed and I've lost a lot of money. So not only did someone hack into my account, or it was done in their end, i also am being punished for the activity. I guess lesson learned... Don't complain to Groupon. You'll never get to a supervisor or manager in customer service and you'll continue to use email to connect with someone who has no time to truly do the research. This is theft at this point.

If anyone knows how to connect with a supervisor or manager, please let me know.

My account was suddenly deactivated by Groupon for no reason. I was not able to sign in or reset my password, and it said my email address wasn’t affiliated with any account. I contacted customer service via chat and email and they will not disclose anything to be besides saying that they shut down my account for violation of terms or service. When asked what terms were violated, they would not disclose this information. I had $1200 in Groupon Bucks on my account that I now lost due to the deactivation. They literally said they will not address me anymore and and attempts to remedy this will be useless in an email. This is not outrageous!

I am a Groupon merchant and I started to notice all my vouchers were redeemed but I never rendered services. This started may 17th I asked someone from the support team why is my Groupon being redeemed they told me it was a glitch in the system. Now on may 22nd my payment said processed but I never received it. I reached out to support and they told me it was sent to a bank account that was not mine. Someone went in and changed my bank account. Please help

Paid $81.18 on credit card for voucher containing redemption code for cost of medical marijuana card. Process to provide voucher was supposed to take 1 hr. max. 24 hrs later, when I try to retrieve voucher Groupon says "processing" Cannot get response to emails to Customer Service which only provides auto reply saying could take up to 24hrs to get response. Cannot contact anyone by telephone. Feels like I am being scammed by Groupon. I want contact by company and provision of voucher with redemption code I can use with Leafwell.

My account was also deleted/hacked/deactivated whatever! I know my password is correct, email from groupon states No account associated with my email. I have over $200 in Groupon bucks, I get notifications to use them! I’ve chatted, sent several emails and they just send their script requesting info on voucher, cc #, etc. The issue is “lost in translation” then there’s crickets.