Groupon.com
Reviews and Complaints

Hi,
Groupon has locked my account, for the last 3 months, the total from my 5 vouchers + Groupon Bucks is worth $500.

In the month of May, everything was ok, but because of Covitt-19 some of the businesses, were not open and I had to trade in two vouchers worth $218.00, of course, I was going to buy back the vouchers in a day or two. But that week I ended in the Hospital with Dislocated shoulder for a week. So I was not able to trade in my Vouchers. But when I was back had a shock of my life when I was not able to log in to my account, as my password did not match, this went on and on for a while and I was getting tired of changing my password. I must have changed my password 20 times then they insisted saying that I must have changed the email then after two weeks they surprised me by saying that due to some violation my account was closed. I sent them few emails asking them what sort of violation, and how about my refund all the money I had spent but they were not even courtiers to reply.

Another problem was 5 months back, I had bought a voucher for Eyebrow Microblading at "Abru By Arezoo" tried to get the appointment in the Mississauga branch as it was advertised, as it was convenient for me. The day I was supposed to go there the weather became very bad it was raining hard with strong winds and became very dark. I requested her to change the day, but she was rude and insisted that I had to go there as she had no other day. She was in hurry and did the job in half an hour and just showed me the mirror for a minute but I could see. But when I came home I noticed the work was done very badly, I sent her and the picture to show Groupon to see how bad it looked one eyebrow looked like a quarter-inch above the other. And it looked so dull as if there was no change. I pleaded with her for another appointment to do a touch-up but she wanted more money and wasn't very happy to do it. But when I mentioned it to Groupon for a refund for the full amount as the job was done so bad and I had to get the job done again and spend the full amount of $180. But Groupon just gave me $56. I asked Groupon why I should pay for the job when it was incomplete and it looked so bad, I am very unhappy with Groupon as they are not fair.

I contacted Groupon about the fact the business had closed per executive order by the Governor due to COVID. They extended the time to use the voucher, but I finally got a call back from the business that they had permanently closed. Groupon refunded my $180 and said that there was no time limit to use the credit. Fast forward to today I go to the app to make a purchase and it logged me out.? Now it won't let me log back in. So I use the "forgot password" and it says an account with my email doesn't exist. WTH? I had this account for YEARS and purchased MANY Groupons. I have the customer service emails confirming the situation with this Groupon, business and the refund of $180.

A den of thieves is what Groupon is. The customer service email is no longer valid. Can't get a new email without an account to log into . This is some seriously underhanded BS.

On June 24th, 2021, I tried to sign in to my Groupon account and couldn't. I thought I had forgotten the password and hit the forgot my password link. An email from Groupon arrived indicating that I do not have an account with this email. I started to get really worried because I purchased multiple groupons around April 2020 but because of Covid, I was not able to fly back to New York City to see my family. So I turned all the Groupons into credits.

I tried to contact Groupon via online chat but the guy was not very helpful and only said Groupon will get back to me as soon as possible without telling me when and or if I will get all my money back! I paid all in all $427 which wasn't used due to Covid. I haven't signed into the account since only August 2020 and less than a year later, the account was deactivated with $427 missing?
This is fraud!

I asked Groupon to Remove my business out of their platform after 9 years working with those crooks and they refused to do what I asked. Very disappointingand frustrated situation. I'm in a month to month contract and I'm NOT obligated to be feature my business into the trillions sites that they own anymore. THEY ARE FIRED! They treat merchants very bad, despite we pay the full cost of the Marketing, and spend all expensive material and time used to assist the troubled clients that they send to us. Clients who lie all the time, rob, doesn't tip, run without pay, ask for total refund after the first tratment is done and Groupon refund them whithout ask us (Merchants) if they used the promotion. They use once and I never got paid for that one that was for FREE. Groupon pay us less than 20% They refused to close my account or take down because they need to announce my business to keep the volume of the services offered in their platform running strong, but in fact, most of the business listed in Groupon either they closed the doors or they don't work anymore with Groupon. When in 2012 I first hired this company to do my marketing, it works for while, after that they got greedy, and they decided to buy Living Social another snobb/extremely greedy coupon company, that was the end of everthing the CEO left, and the very aggressive team started to eat alive merchants. They made us sign documents who was giving 20% more discont over the promotion already in bargain to minimize the monies amount they have yo pay merchants, they started to charge credit card swipe and other small expenses from the merchants. Made me slave of their system until I said to them enough is ENOUGH! Groupon is desperate for money these days and perhaps they are going out of business very soon. I had two sites listed with them when I asked last May 6 2021 to pause all campaings, they paused just one site, ignoring the other site even under the same ownership account. I discovered the conspiracy and paused days ago the other site. This dishonest company play dirty politics to keep merchants hooked in their system. They deceive customers and Merchants. I didn't see online NOT EVEN one customer talking good, or writing a good review about Groupon. Horrible coupon company. Can someone please stop them doing business? I hope someone can help to protect thousands of innocent people who buy deals or work with them.

I purchased the above referenced with a Groupon in February, 2021 & I still haven't received it. Have sent several emails to which they apologize but will send as soon as they can. Recently I have sent 2 emails asking for an update with no response from them. Can you help me?
My order #[protected].
Cynthia Clinkenbeard
[protected]
cac.[protected]@yahoo.com

Ordered, and paid for, a pair of green dandelion pants for my wife, size 16, but constant reference to order form shows IN TRANSIT for 20 days. Intolerable

Ordered a blue linen basket, and had my credit card rejected on 7 occasions.
On 17th May found your machinery waS STILL USING THE FOUR LETTERS OF MY CREDIT CARD WHICH had already expired on date of 5/21. I found it impossible to change the final four on screen and eventually used a new card yesterday. It took me 2 hours to try to untangle figures; at one stage I found that I was supposed to have ordered 7 such baskets; I only need one! Impossible to get it right, had two pages of papers showing Quick Chat does not work

Please expedite both these items, ASAP

Thanks, Philip Johnston

I placed 2 orders for their Lobster specials for Mother's Day.

1. The site was very difficult to navigate through after placing the order
2 Difficult to find a contact number for them to talk with someone.
3. The message says there is a site to chat with someone, I couldn't find it.
4. After sending an email to them they responded by saying since I saw the
a confirmation number, I can't get a stop on the order or refund.
Warning, forget about getting with Groupon for immediate help. Its the worst site to ever navigate through

Groupon offers limited expiration extensions and refunds (Groupon bucks) for vouchers usually if catch a voucher right after it expired - ie day after. They only provide a reminder a week (7days) before hand and do not send or provide an option to receive reminders day before or day of. All other vouchers I have had has had expiration extensions or refunds - when I requested one for Hello Fresh on May 4, 2021 they denied it. (It expired in May 3, 2021. I was sick post 2nd COVID vaccination and realized on May 4th to check it.)

When I asked why in a response on May 4, 2021 at 11:17 am I received no response to this email as of May 6 at 3:20 pm. When I asked where I could complain that they did not have standard practices around this in the same email - I received no response. The write up for this voucher does not say there are no extensions or refunds.

I would like a Groupon bucks refund as this voucher is not worth anything now. Due to this poor customer service I will use my remaining Groupon bucks and then stop using Groupon.

I received 120 plugs plants which I paid £115 for and potted them once received and all most everyone of them have gone to mulch! I'm devastated as I put time aside to pot these plants which were absolutely gorgeous and healthy! I expected more from a batch from a nursery! I followed instructions and I was so upset most of them had died or went to mush! Please advice with a resolvment of this as I don't have £115 to mulch away to to allow some else make money! I trust groupon I hope you believe and trust me!
Mrs Janice dunlop
23 windlaw rd
Carmunnock
Glasgow
G76 9dw
[protected] mobile

£24.65 paid on 18/4/21 for a restaurant meal at Jathra Indian restaurant in Lostock Northwich, Cheshire Item number [protected].
I purchased 2 previous meals for two which were refunded, but the third purchase as stated in this complaint has not been refunded after numerous emails and complaints to say I'm going to report them

Groupon is still advertising Jathra restaurant in Lostock, What a nightmare they have been in ignoring my constant requests for a refund'

I ordered a Valelentino ottoman bed which was paid for and delivered on the 1st April, one of the boxes was missing unfortunately so i contacted them the very next day and all they keep coming back with is it has been escalated but over 3 weeks later and i still havn't recieved my missing parts.

I have also asked for a refund now as i am so fed up with this now and still no response.

Hi. I have bought two of these abs bo have stopped working within 4-6 weeks. I'm a careful person, 45 years old with no kids using them and I take care of my things. I wanted to leave a review and can't abs want to speak to someone to arrange to get a refund. How do I do this?
I am not happy with the chargers. Spent over £15 on two including delivery and now need to buy yet more replacements.

I purchased the service on groupon when they were running a special. When I got my credit card statement they had charged me the regular price. They refuse to make it right because more than 3 days had passed since I made the purchase. The vendor knew of the situation but said they were limited in what they could do and I would have to contact groupon myself. As you can imagine that has led to being told "sorry". That is simply fraud.

I bought two offers from Groupon on January, 2021. one for exercise workout and the other was for Excel training. Since February, I have been trying to get these offers, but while my email is working for the emails I receive everyday, I have not been able to use/change my password. on the site. The email doesn't come to my AOL account, however I do get response to my NUMEROUS customer service chats that I need to get a new password.. Obviously, I wanted to take the classes, however the final answer I get does not address my email problems. I have spoken to people via chat, I have asked for refunds for the classes. The only email I get is for me to click on the class and the instructions are to click on the class but I am not getting the cue to change my password. Obviously, the customer support is not responding to my questions about not being able to get a new password or to use the old one I had for years. I changed it after I couldn't use it anymore. The message to change after about 20 times has not appeared in my email. Due to "Covid" there is no way to contact the company other than by chat and I get the same answer. This is $70.00 I have paid for these courses. Patricia Whittingham [protected]@aol.com

On 13/03/21 I made a purchase from Groupon, not Ballyliffin lodge and spa, confirmed by email which stated it was not redeemable until September 2021. Therefore I could not use it or obtain any services prior to that.
Again on the 13/03/21, I receive confirmation of my booking from GROUPON, not Ballyliffin.
On 15/03/21 my account was debited £149 by Groupon NOT Ballyliffin.
On 20/0321 I receive an email (which I copied to you) from Ballyliffin that they could not confirm the booking YOU had made due to an error in YOUR Booking Tool.
Over the past two days and seven emails later you ask ME to contact Ballyliffin for them to confirm That I had not received any services for a voucher that could not be redeemed until September.
I attach a screenshot of the latest email I have received from Ballyliffin and ask for a cash refund.

This is the text of the eighth email I have sent to Groupon. I have done everything they have asked and they still refuse a cash refund.

I purchased a Groupon for Ruth's Brownies, $12 cost for $30 worth of Brownies. No where on Ruth's website can you buy anything near that amount plus the $11 shipping...How convenient. So you have to spend more, no choice or don't use the coupon.

I will never purchase anything more from Groupon. I'm sick to death of being taken advantage of by these greedy, shady business practices.

I saw a groupon advertisement for a subscription to "mad magazine" for $5 they said to wait 4-6 weeks before it arrives... I did; it has been 3 months & I still haven't received it. Please refund my monies or send my subscription. This is not a good look for groupon, my co-worker referred me to them & I thought that everything would be fine, if I ordered something, I am upset about my subscription, I was looking forward to it. Thank you,

Hello I purchased a coat on the Groupon in January for my 12 year old granddaughter the coat has come away at the seams have been communicating to a member of staff of who have told me that there is nothing they can do as she has worn it i don't expect a coat to last 4weeks she is a slim girl and the coat was a little big as I had previously ordered a size 10 which I returned and ordered this one the staff member terminated my communication before I had finished what I wanted to say I have ordered quite a few items off Groupon but I am not happy with the response i have received hoping you can help me i would like a refund for this coat
[protected]@hotmail.co.uk

First complaint: I cancelled a hotel reservation due to Covid-19 and was given Groupon credit. I have requested a refund to no avail. I have tried to talk on chat line with customer service reps and all I get is I can't help. Please email us.
I emailed at [protected]@groupon.com and my email was blocked. I emailed them at [protected]@groupon.com and the email came stating the link was no longer available.

Second complaint: I purchased a Texas Roadhouse gift card through Groupon and asked to email to the person as a birthday gift. She informed that she never received. I have tried through the to talk to someone. I sent all the copies of the emails I received from them and my bank statement where the money was deducted from my account. Again, no help.

Tell what government agency that can help me with this issue. This is a terrible business.

Thank you.

Jannet Martin

I purchased these vouchers back in March 2020. I paid $54.00 per voucher for a total of $216.00
Because of the Covid situation, the event was rescheduled several times during the year. We finally just received notice that they have canceled the showing altogether. The Providence vendor refunded $30.00 per ticket gratuity that I paid, however, they advised that the actual voucher cost of $54.00 per voucher needed to be refunded from Groupon.
I contacted Groupon via email and chat, as calling them was futile. I was put on hold for hrs at a time. They send me an email that stated:

(Abul Niyaz M (Groupon)

Jan 14, 2021, 11:17 PM GMT+5:30

Hi Paul,

I'm sorry for any inconvenience. Due to the nature of live entertainment and working with ticket sellers, our GrouponLive event deals are considered final sales, meaning that I'm unable to approve a refund in this situation.

We remain in close contact with all of our partners and their venues, so if this event is rescheduled or canceled, we'll reach out to you and all other impacted customers at that time.

Please let me know if you have any other questions.

Thanks,

Abul Niyaz
Groupon Customer Support)

This email is false information. Obviously, they do not keep in contact with their venues or we would have received a refund long ago.
These vouchers expired during the summer of 2020.
We wanted to help out by rescheduling for a year, not asking for our money back.
A refund is really what we are requesting for the full voucher amt of $216.00. A partial refund of the expired vouchers would be much lower and due to the cancelation being no fault of my own we would really like a full refund.
I understand times are hard right now. I do feel bad about having to ask for a refund. I am not in a financial position right now to just let this go.

I am hoping you can help me.

Thank you for your time and consideration.

Take Care

Kindest Regards,

Paul b Sherry