Groupon.com
Reviews and Complaints

I've had terrible customer service from Car Toys. I bought a groupon to have my car detailed and called to set up an appointment. I was told to bring my car in on June 29th at 10:00 am. I showed up to car toys and they had no appointment for me and the lady next to me had the same problem. We both called and was given an appointment time and when we arrived there was no record of us calling. That's not my only bad experience with car toys. I purchased a car that had no back up camera so I went to car toys to see if they could help me. They showed me some stereos and I decided on one that looked nice and then was told I had to buy a adapter for my 2015 Camaro, OK, i said and we decided what day they could do this. I came into the store to drop my car off and then asked if my controls on the steering wheel was going to work ? Oh no was there reply, there's another adapter you need to buy. Nobody said anything about another adapter at the time of purchase . So I said I didn't want a mickey mouse stereo in my nice car. I bought the other adapter and said is that everything and was assured everything was set. I went to pick up my car and was showed this new stereo that looked very nice except I had to plug the phone in for it to work! nobody told me i would have to plug my phone into the car for it to work. I recently had a 2015 Honda civic and didn't have to plug my phone into the stereo for it to work. to me these people only care about making a sale without telling the customer everything that I needed to know before the installation. I was very upset with them and still am and will never step foot into there store again. I posted a bad review on Yelp and Facebook and wasn't surprised to find plenty of other people very unhappy with this company. I would like a refund or credit on the groupon I purchased.

Dear Customer Service,

I bought a Thai Massage for $60 through Groupon on March 16, 2019 and it was immediately marked redeemed. I went to redeem my massage, today (May 3rd, 2019) and discovered this was a scam. In googling the issue I see thirteen other complaints reporting that it is a scam. I would like Groupon to refund my purchase of $60. Please see a photo of the purchase below that have not been able to redeem. It also states that the purchase expires on July 14 2019. I've called the number and there is no answer stating that it is out of service.

My number is [protected]

I, order a product called Carolina Herrera Good Girl on 03/23/2019.Once I received my package it contained Black is Black Cologne for men.I, returned the package on 04/01/2019 and yet to hear anything.How can a $64.49 product get confused for a $16.? product being for a man.Not to mention that I was referred to groupon by a very believer person and it was a gift.At least me saying something.I'm learning to believe with in store NOT online.I'm frustrated with this action and SUPER DISAPPOINTED.PLEASE ASSIST ME IN THIS MATTER.Sincere Thanks

I purchase 2 vouchers for a Teleflora Groupon. The 2 vouchers appear separately on My Vouchers implying they are 2 separate entries. They aren't. They put 2 vouchers on 1 file. So when I ordered 1 bouquet and opened what I thought was the single voucher for the 1st order, it opened both of the vouchers. The policy is that once the voucher is open is has to be used. So by placing my 1st order, I opened both vouchers, using one and making the 2nd void.

But on the My Voucher screen they are both displayed separately - not Teleflora with a (2) quantity but 2 separate line items for Teleflora.

Can you say quick way to rip people off without putting out much effort?

Tried the chat - useless. They can cancel my Teleflora order which is not going to help and the 2nd voucher won't be made available and there are no Groupon refunds.

I couldn't remember why I stopped using Groupons - now I do. Rip. Off.

Last night (Sunday night) I ordered a Groupon for my wife. The Groupon had a special price ending that evening. The screen showed it was paid. When I went to print the Groupon, I received a screen that side Groupon was unavailable and that it was not my problem — it was their's.

I went to print this a.m. and discovered the same print problem. Their chat told me that the payment did not go through (I checked and it is true). However, their screens told me it was paid and that Groupon had issues at that time.

I asked for credit for the difference between today's cost and yesterday's. A stone wall.

I tried to send an email using their email function, but every time I typed a key, it erased. I hit send with a blank email regardless. I did receive a return email asking me to explain.

My response email included copies of the screen shots in addition to the narrative. I received a boilerplate email denying anything while being wholly unresponsive to my claim.

Bad ordering application, worse customer service.

Awful.

I previously submitted a complaint. I had highlights done on my hair on 1/4/2018. I was dissatisfied with the service/results. I have pictures to follow up my complaint. Notice the banding areas on the hair. Additionally there are orangish areas. The highlighting was done incorrectly, I am requesting a refund of my Groupon.

I purchased a groupon for a cut and highlights at Dana at Simply Chic Hair Studio. I arrived and had to wait in the chair while she took time to eat lunch. Note I was on time for my appointment. She didn't take any time to discuss what I wanted. Since I had never had highlights before, I just assumed she knew what she was doing. When my hair was colored and dry I was astonished to see a very bright brassy color. I asked her if anything could be done to tone it down. She then used a toner on it. The toner did bring down the color a little. I didn't want her to do anything more for my hair because it was clear to me by her attitude that she really didn't care and she seemed annoyed. I guess since I had already paid ahead for the service, she didn't have any incentive. She said that the bright lighting in the salon affected how it would look and it would look differently in day light. Well it did not. I'm unhappy with this and now I have to pay to have it corrected. Additionally there is a distinct line on the top of my head where the highlights started, and some of the color is brassy/orangish. Although it included a haircut and style, I decided against having her style it as I was unhappy with the color. She didn't complete what I asked on the trimming, but this isn't important. What is important is that I am extremely disappointed at the results of the highlights and the fact that I have to have pay to have it fixed. I plan to document what the next salon says about my hair and I may take this to court. I will post a follow up with pictures of my hair.

I purchase a ticket for my son didn't. give me an option for a name I assume it would not have a name on it. the voucher did mine. this was a gift for my son birthday who lives in los Angeles. I live in Indiana.. I sent them email which was no help I talk to ticket master but no help since I purchase thru Groupon. I think it should state the voucher will the purchasers name on it. or put in a link for gift item. now I am out of 50. 00
[protected]@gmail.com
I purchased under [protected]@yahoo which I no longer have. voucher #gl-bc3h g7gr vw79 g3y9 Dallas max v la clipper frd 25 name Wanda merkison

On 10/9/18 I purchased 2 Nutracker tickets for the Kansas City Ballet using your service. Order # VR50942. The event was Saturday December 8, 2018 at 7:30pm. I never received the tickets for this event, and was told at Noon on the 8th FanXchange would not be able to fill the order. This morning I was told by Frances (man) from FanXchange that it was due to a system error, and they would refund me $272.95 which is the original cost. I had to purchase NEW tickets at $291.99 from another vendor. Fanxchange has a guarantee that if I don't get the tickets before the event, I get 150% refund, but Frances told me this morning that because it was a "system error" I would only get a 100% refund. This is NOT acceptable. I have filed a BBB report Case # 1385576 in Toronto Canada against FanXchange. I would like your help in this resolution. Please let me know as soon as possible. Thank you.

You have heard this before because even Groupon will not help and tells us to go directly to Qualtry. Website and link do not come up after multiple tries over two hours. The boards are bought through Groupon. A voucher with a Redemption Code is given so when you go to their site you can personalize the cutting board and officially place the order. Cannot link to site. Customer services tells you to send them an emal. Groupon declares in writing that there is a problem with getting through to the company and refers you to Qualtry.

Theft if we have bought and cannot redeem. Qualtry cutting boards

Lynn
Contact information: [protected]@msn.com

i ordered a blanket and i have not used voucher - when i hit view voucher i then selected "redeem" because i thought i was redeeming the voucher - i did not get the voucher code and now i am receiving message that i used the voucher - i have not used the voucher and need a new one - what do i do? i am having difficulty gettinh hold of anyone to help

I order and paid for this on sept 13.. I have yet to recieve it. Every time I look it up it says in transit. There is no way to get a hold of the seller is this a scam?

View fine print
Groupon goods
Only one elvis licensed crossbody bag for women
Purchased: sep 13, 2018
Qty: 1
Status: in transit
Note: your order shipped on sep 14, 2018 and is on its way to you!. You can expect delivery within 4-7 business days from this date.

I ordered 5 photo books with a groupon...they sent one and told me I would have to pay an additional $25 to get the rest of my order, I reluctantly paid the money. They have never processed the remainder of the order and have given me the run around when I have contacted them. I have asked them to either fulfill the order or refund my money...now they won't respond and have done neither. DON'T USE PRINTERPIX!

I ordered 2 tickets for whale watching and I call Groupon tonreasure that I have purchased them but when they told me that it was 48in advance to use the tickets so I kindly ask the representative to refund my money back for 45$...I've called about 3 times and I've talked to to the representatives and they've told me the same thing wait up to 10 days I've waited approximately 20 days and no refund yet I'm verry upset with the customer support that Groupon Caries...

I purchased 2 Catalina Flyer tickets March 30, 2018 order # [protected] from Balboa pier. newport bch to Catalina Island. For the dates of Oct 12 2018 returning. Oct 15 2018 approx 7 months in advance as well as paid for.
I just recieved a alert notification from Catalina flyer today Oct 8 2018 stating their was an issue that caused ALL (CF) reservation to be cancelled and ro contact groupon for the remaining balance of my refund of which I customer support chatted with koheli k. he stated I could on redeem for something else they offered I advised the cancellation was do to CF not of myself. They therefore disconnected the call, I am not sure at this point who else I must contact for my parking through parkmobile all of which are paid in full.
A total of $175.00
Please contact with with assistance
Email [protected]@yahoo.com
Contact # 951.269.5549

Hello,

I bought a hotel deal in Brussels for 169 Euro on groupon.be on 10th of June 2018. I saw that I have chosen the wrong options as I wanted to choose stay + dinner where I chose stay+massage. On the deal, It said that there is free cancellation before 48 hrs. So on 11 the of June, I cancelled this one and I bought the same deal but with options hotel+dinner. I called the customer service how to get the refund for the first purchase. They said that I need to get a confirmation from the hotel. I received the cancellation confirmation and forwarded to the customer service groupon.be. I got an automatic message that It will take 7 days to deal with the request. As the hotel booking was for 14th and 15th of June. So I waited these 7 days. When I contacted again the customer service replied that the stay date is already over. But I cancelled right time. After calls and several emails exchanges they agreed to refund the deal. But I have to wait 21 business days. I waited but there was still no refund. When I contacted the customer service again they replied that I have got it as ana credit on Groupon.be account. I wanted my money back to my credit card and I did not want to buy anything else from Groupon anymore. They agreed again to refund to my credit card asked me to wait another 21 days. After 21 days there is still no refund. I contacted again. I got the same email as I was refunded to Groupon account as a credit. I asked again to refund it as money to my credit card. So it has been almost 5 months and 20 emails exchanges. I am still waiting for another 14 days to get refunded. It is so annoying and frustrating to deal with Groupon customer service. There was a lot of automatically generated emails and there is no personal involvement and caring. After this kind of service, nobody wants to buy anything from Groupon including me. I am so angry and I want to find the way that others know about that how Groupon has poor customer service and treat customers with low respect.

I hope that your website will help me get refunded as soon as possible and other people see this kind of complaints.

Thank you very much.

Kind regards,

Nellya Serikova
+[protected]
[protected]@gmail.com

I have spent hours in the last week trying to contact chat/customer service for this company. It is near impossible to make contact with a human about any transaction good or bad and should not be so. Any company that takes peoples money should take a clear and present responsibility of its products/subscribers/advertisers. Any quality or financial issues with customer service should be visibly accessible by anyone. I have spent hours over the last week trying to find the company "advertised" chat they offer and only found it by accident and now can't find it again. I have had two recent issues with two advertisers without satisfaction. First was a duct cleaning service that was very poor and not worth the money or effort to experience. Groupon ask my review and I told them exactly what happened...without any feedback/results/satisfaction at all. Second was Presidential Carpet cleaning svcs. I never received the service because I was out of there area. I accidentally found the chat site, they cheerfully gave credit a week ago but I have received nothing. My Groupons acct shows refunded but none has been received and I cannot find the chat site again. Groupon needs both FAQ's and direct Customer Service contact in person or chat and it needs to be easily VISIBLE on their site. In addition, any advertiser that has area constraints on service should be immediately clear on the Groupon AD. How Groupon does that...is up to them but the fact they tied up $79. of my limited retirement income for a week caused me issues. Taking responsibility for your business and your customers should be NO. 1.

6/27/18 They showed up, parked in the ally, said they couldn't reach my home(?) and left. I am 72 and moved chairs, tables, lamps, etc. I have lived here for almost 20 years and have had the carpet cleaned about twice a year.
Because I could not wait, I called another group and paid 180.00
I paid 49.00 for my Groupon.

I will accept groupon credit since I use you all the time.
I told them my conco was on the end, on 30th street by the driveway.
He parked in the ally one block up the hill and refused to move.

I'm incredibly upset with our experience. We've used Groupon for almost 3 years to help promote our spa. Almost every experience I've had has been negative. Everywhere from completely ignoring us to changing our campaign details without our knowledge. My most recent headache has been ending our campaigns altogether. I emailed our rep to let her know we would need to discontinue all our Groupon campaigns and received a reply from her on August 14th letting us know it would take up to 7 business days to be completely taken down. Today is now September 6th and it is still online. This is now the second time this has happened (the first was just pausing a deal) and the only way it's actually taken down is if I threaten to not honor any deals purchased after "x" date. This company is toxic. I wouldn't simply "not recommend, " I would run the other direction.