Thrive Market
Reviews and Complaints

I been a member of Thrive Market for over 10 years, I love their organic food and other items. The problem is that they continue to use the worst shipping company on the world OnTrac, this company is run by at bunch of crooks that lie about delivery and damage your orders. I placed an order on July 24, 2023 and they still can deliver. Stay away from this place

This company tried to pretend it was sending me a prize and all I needed was to pay $5. I know it already sounds like I am an idiot but I have won things online and in these circumstances I use certain cards in case it’s a scam. Well this is one. After the website stated it declined my card I got messages from my card that this company tried to charge their annual fee. This company is evil. I attached the decline from my card. I had never even heard of the company. I had to look it up to see what it was.

THRIVE charged me every month $12.00 since feb 2023 total of $84.00. I NEVER used Thrive, NEVER ordered from Thrive yet they can charge my paypal account? REVISE total crap I could not even submit this claim without adding more words? So Ref # (SO CALLED) # [protected] AKI via phone conversation He flat refused a refund except for this month. LAVISHA on customer chat NO ref # didn't have a clue and was very un helpful ended chat without me being done. Currently still on hold with AKI refusing to give me a manager (54 minutes) and still silent holding refusing me any answers. THRIVE MARKET RIPS PEOPLE OFF BEWARE

I’m a “member” and find is crazy that I have to pay $6 shipping on top of a monthly membership fee AND then if I was cold or cool items I have to pay EVEN more to have to “cold pack” shipped to me. And the price gouging is crazy. My local supermarket has many of the same products for equal or lesser pricing. It’s infuriating. On top of all of that they promise “ships within 24 hours” and my orders always take 5-7 days to ACTUALLY ship AFTER a few days of processing. It’s a rip off but for a few select items I can’t seem to find anywhere else I have to use thrive. Ugh.

I did not authorize Thrive market to make this charge on my credit card.

Please refund my money and disenroll me from any Thrive memberships.

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Paid with

Navy Federal Visa Platinum Credit Card

(VISA Credit Card x-9684)

You'll see "PAYPAL *THRIVEMARKE YEARL" on your card statement.

$59.95

Manage Thrive Market, Inc. payments

Transaction ID

28J03946MS230012D

Seller info

Thrive Market, Inc.

Invoice ID

[protected]

Purchase details

ThriveMarket*YearlyFee

$59.95

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I gotta say, I really appreciate Thrive Market and all they stand for. I mean, I live out in the sticks and it's tough to get my hands on organic vegan goods, ya know? So I pay for a membership to have access to all the good stuff they can provide. Plus, it feels good to support a company with values that align with my own.

But let me tell ya, I had some serious beef with Thrive recently. I mean, I get it, COVID has thrown everyone for a loop. But when you're depending on a company to deliver your groceries and they leave you hanging for weeks past the delivery time they promised, that's just not cool. And I'm not even one of those people who's super fragile and can't handle a little inconvenience. I figured out how to take care of myself, even if it meant spending twice as much on groceries and doing double the shopping.

But here's the real kicker: I gifted my elderly father with a Thrive membership to help him eat the organic, functional, cage-free diet he's supposed to be on after some health issues. And guess what? His order never came. So he had to keep going to the local Walmart (ugh) to get his groceries. And now, after all that waiting, his order was cancelled. So he's gotta go back to Walmart again, which is way riskier for him.

Now, don't get me wrong, I think it's great that Thrive is helping out people in need during these crazy times. But sometimes, it's the regular customers who need a little support too. And honestly, I just want the company I rely on to do their job well. Is that too much to ask?

I started using Thrive Market a few months ago after hearing so many great things about it online. I was excited to have so many options for different diets and to be able to order food that I would normally buy at a health food store without having to make a trip to Whole Foods all the time.

However, every order I placed was late and the cans always had dents in them. Every. Single. Time. At first, I thought it was just a one-time thing, but after it happened four or five times, I had had enough. I tried to get a refund through their chat feature, which worked well the first few times, but then the agents started picking and choosing which comments to respond to and weren't able to answer my direct questions.

I asked for a refund for my food items that had dents in them and also requested to cancel my membership and get a refund. It was a huge hassle and I had to speak with three or four different agents. One of them even told me that they couldn't issue me a refund, but they wouldn't auto-renew my membership. What kind of solution is that?

Their customer service was just awful. I was shocked at how poorly they handled my complaints. I even wrote a letter to their complaint department, but I never received a response. It wasn't until I saw a refund for my membership that I felt like my complaints were being taken seriously.

It's really a shame because Thrive Market has so much potential, but they need to step up their game when it comes to training their employees and improving their customer service skills. In this day and age, it's unacceptable to treat customers this way. I hope they take my feedback seriously and make some changes because I won't be using their service again.

I gotta say, Thrive Market is not a good company to do business with. I signed up because they said they would give me a 1 lbs Raw Honey jar as a gift, but instead they switched it to Ghee. That's not why I signed up with them, so I tried to email them many times and call them, but they are hard to get a hold of. I wanted to cancel my order or switch the items, but they basically sent the package and forced me to pay for it. What a scam!

I was so stressed out that I had to transfer what I owed to Discover over to Capital One and pay the charge I did not agree to. I want my $57.50 back plus the stress and waste of time that they caused me. Thrive Market is stealing from customers and not honoring their agreement. They made it difficult for anyone to contact them via email or phone, which is totally unfair.

I emailed them right away after reviewing my receipt and told them I was stunned. I said that's not what I agreed to and to cancel everything and get me out of there. But they waited until it was "too late" to cancel and didn't even have a cancel button. I should not have to be paying for something that I didn't authorize.

I have a disability and need to retain an attorney for $57.50 because of customer fraud. Thrive Market needs to be held liable for what they did. I know I'm not the only one who has had issues with them. I want to sue them for what they did and for making it difficult for anyone to contact them via email or phone.

I'm so disappointed in Discover Credit Card company for supporting a business that does wrong doings. They just lost me as a loyal customer. Don't do business with Thrive Market, they are a scam!

I'm currently on hold with Thrive Market, waiting to speak to a "specialist". It's been almost half an hour and I'm starting to get frustrated. If you're reading this, be warned - cancelling your membership is not a quick or easy process. It seems like they want to wear you down and make you give up on the idea of cancelling altogether. I realized that I wasn't actually saving money with Thrive, and now I'm regretting signing up in the first place.

Finally, after what feels like an eternity, I'm connected with a "specialist". They try to convince me to keep my membership for another six months at a cost of $29.95. I agree, but I know deep down that I'm just wasting my money. I'm here six months later to finally cancel once and for all.

The thing is, with memberships in general - and this one in particular - one of four things will happen. Either you'll remember to cancel within the six-month window, you'll notice a charge on your credit card and try to reverse it (which won't work), you won't even notice the charges and keep paying year after year, or you'll actually use the membership and save money. But let's be real, that last one is the least likely scenario.

Today, I waited 39 minutes before a "specialist" finally answered my call and confirmed my cancellation. The upside to that long wait is that I won't be wasting $60 tomorrow on membership renewal. Lesson learned about memberships - they're not always worth it.

I gotta say, I used to be a big fan of Thrive Market. They had some really great stuff at prices that were hard to beat. I mean, who doesn't love a good deal, right? But now that I'm not a member anymore, I gotta admit, I'm missing some of my favorite items. Like that coconut flakes cereal? Man, that stuff was addictive.

Now, I know some folks have had some negative experiences with Thrive, but I can't say I've had too many issues myself. Well, except for that one time when I got hit with an unexpected charge when I first joined. That was a bit of a headache to sort out, but eventually, it got resolved.

But here's the thing that really gets me about Thrive: that membership fee. I mean, sixty bucks? That's no small chunk of change. And yeah, I know they tell you up front that there's a fee, but that doesn't mean I have to like it. It just feels like they're gouging me for being a loyal customer and spending a lot of money at their store.

Now, some folks have tried to tell me that other places charge membership fees too, like Costco and Amazon. But I don't think that's a fair comparison. With Amazon, you can still shop there even if you don't have Prime. And if you do join, you get all sorts of perks like free shipping and Prime Video. And with Costco, you get better warranties and easy returns. Plus, if you get the higher cost membership, you can actually earn back the cost of the fee. That's not something you can say about Thrive.

Don't get me wrong, the prices at Thrive are pretty darn good. But I think they'd be even better if they just raised them a bit and got rid of that pesky membership fee. That way, I wouldn't feel like I was getting ripped off every time I shopped there.

I was super stoked to give Thrive Market a try. My first order went pretty smoothly and I was pretty happy with most of the stuff I got. But then I went and placed a second order and it took FOREVER for me to get confirmation. I was checking every day to see when my order was gonna be ready and it took a whole week before I finally got a delivery date. Like, seriously? If I'm paying for a delivery service, I should be able to pick when I want my stuff to arrive (especially since I work long hours and need to make sure someone's around to get my packages). It was super frustrating that my options were so limited and I couldn't even choose a delivery date that worked for me.

And don't even get me started on the limited options for my diet. Some stuff was labeled as being good for my diet type, but then I'd read the ingredients and realize I couldn't even eat it. And since I have a ton of food allergies, my choices were even more limited. It was a bummer that I couldn't find more stuff that worked for me.

When I decided that Thrive wasn't worth the subscription cost, I tried to cancel through the app. But there was no way to do it! I couldn't even remove my payment method. I had to go to the website and chat with a representative, which took forever. I had to wait at least 5 minutes for someone to even join the chat. And then when they finally did, they tried to sell me on a 6-month membership. Like, come on! I just want to cancel my subscription, not sign up for more.

And the chat feature was a total mess. If you accidentally leave the chat, you can't get back in until they send you a message. There's no way to find it again, so you're just stuck waiting until they decide to message you back. It was a total headache.

Overall, I was pretty disappointed with my experience with Thrive Market. I was excited to try it out, but the poor service and communication left a bad taste in my mouth. Cute packaging can only go so far, you know?

I, like many others, have had a negative experience with Thrive Market. They claim to be a company that wants to help people by providing healthy options and supporting low-income families. However, their marketing tactics are deceptive and misleading.

I was enticed by their offer of free raw honey, only paying for shipping. However, when I provided my credit card information, I was automatically enrolled in a membership that I did not want. This is a classic bait-and-switch tactic that is unethical and dishonest.

Their website suggests that joining the membership is an explicit action that you initiate, but this is not the case. They make it difficult to cancel the membership and continue to charge your credit card without your consent.

I was disappointed with the raw honey I received and had no interest in joining their membership. I felt deceived and scammed by their marketing tactics.

I would not recommend Thrive Market to anyone and would caution anyone who mentions them about their deceptive practices. If you have been scammed by Thrive Market, I suggest reaching out to the Better Business Bureau to file a complaint.

It's unfortunate that a company that claims to want to help people would resort to such unethical practices. I wish I had checked them out before accepting their free sample product.

I've been using Thrive Market for a couple of years now and I have to say, it's not what it used to be. Don't get me wrong, the deals are great, but only when I actually get what I ordered. Sometimes Thrive will have a really generous discount on a large selection of items, like they did about a month ago. I spent a good hour pouring through the sale items to decide what to stock up on. It was a bit of a cumbersome process, but I was excited to save some money.

However, my order was delayed. And then delayed again. A week later, I called them and had them cancel the order. I managed to find out that the delivery service they use had lost the item, something Thrive didn't seem to know. Now, it's a week later and I still don't have any of the items I ordered. I could order them again, but without the 30% sale discount.

A few weeks later, there was another sale, but it was more limited. I placed another order on Monday, expecting it to be shipped by Tuesday. But on Friday, it still hadn't shipped. They told me it should ship tomorrow, but since tomorrow is a Saturday, it'll probably be Monday. And since they use a bottom of the barrel shipper like Ontrack, that order, whenever it finally ships, may get delayed or lost again.

It's been a whole month and I still haven't received anything I ordered. This isn't the first time this has happened either. I'd say about half of my orders over the past year have been lost or delayed. It's frustrating to say the least.

If you're someone who has a lot of patience and doesn't need things right away, then this could be a good option for you. But let's not forget that you have to pay an annual fee to have the privilege of this horrific service.

To be fair, when items are damaged, they're good about crediting for them. But the shipping and packing is random and chaotic. Things are often overpacked or liquid items are put in bags that aren't sealed properly. What's the point?

I wish I could get some of my wasted time and aggravation refunded to me. I hope you have better luck than I did!

UGH! What an absolute SCAM! I never thought I'd have to worry about this kind of crap from a company that professes to have the values they do.

I placed an order, NEVER NOTICED ANYTHING ABOUT MEMBERSHIP... so much so that I wasn't even aware that membership was even a THING with this company, much less that I'd be signing up for it.

Suddenly, there's a whopping $60 fee on my credit card! I AM SO P! SS3D! Now I'm sitting on hold with them, and their recording says that it will take AN HOUR for someone to even be able to answer the phone. What the heck kind of support is this!

I don't want this membership, I won't USE this membership. Even if it were a good deal, since I got scammed into membership, I don't want to have anything to do with this company and will never EVER order from them again.

Their responses to people's complaints on here say that they email you the week before you'll be charged (no, they didn't), and then they email you again right before you'll be charged for the annual membership. (no, they didn't). If that were true, then there wouldn't be so many complaints on here.

If it were also true that we weren't getting scammed into the annual membership, and that it is made clear the customers, then there wouldn't be all these complaints.

Check out the Better Business Bureau as well. There were so many complaints that they had to call the company to get them to change their practices.

I'm a natural health care provider who treats HUNDREDS of people each year who use the products that Thrive Market sells. I will for sure be telling everyone about this scammy company and warning them to STAY AWAY.

Oh yeah... insult to injury... they tell you to try Chat support with them so you don't have to wait on hold so long... and it's so hard to even find the chat window, as it's only on certain windows. Then, once you click it, is just sits there looking like it's trying to open up, but it never does.

Probably because they're swamped with all the other angry people like me, trying to get their membership cancelled.

I had a really bad experience with Thrive Market. My family and I were planning to start a special diet for our child and we wanted to place an order on their website. I also wanted to apply for Thrive Gives, a program that offers free memberships to first responders and teachers. However, when I asked their customer service team if my husband's job as a high school guidance counselor and coach, and my job as a nurse, qualified us for the program, they didn't give me a clear answer. They just told me to apply, so I did.

While waiting for a response, I went ahead and placed an order because we needed the products for our child's diet. But then, I noticed that my membership status said I was a Thrive Gives member. I was confused because I never received any confirmation that my application was approved. So, I contacted their customer service again to double-check and that's when I spoke to Justin.

Justin told me that I was not a Thrive Gives member because my application was canceled after I placed an order. I was really frustrated because no one ever mentioned that my application would be canceled if I paid for a membership and placed an order. And I never received any communication stating that my application was now canceled since I was a paying member. It felt like they were trying to trick me into paying for another membership fee.

When I expressed my confusion and disappointment, Justin didn't seem interested in helping me. He just repeated the same "facts" over and over again without apologizing for the confusion and lack of communication. It was really disappointing because customer service is important to me and this experience was a huge letdown.

Overall, I would not recommend Thrive Market based on my experience with their customer service. It's important for companies to be transparent and communicate clearly with their customers, and Thrive Market failed to do that in this situation.

I found a $59.95 charge on my AMEX from Thrive Market - January 2023. I've been aware of them for years but never used this service. I called to discuss and there's no way you can actually talk with someone. Even their chat box and text options (which you get when you call) - are bots. None of the options on the chat or text apply to what you need, which is to remove the charge (not cancel a subscription, there never WAS a subscription). It's designed in a way that screams - SCAM.

I was charged a yearly membership fee and I didn't agree to that. I was just looking at your site and wanted to look at your products. Nowhere did I notice that I'd officially allowed you to withdraw money.

I found that I don't like your selections well enough to join and have NOT placed an order. I can't afford such a fee -- really can't afford it.

Just don't do it. They say they have a 30 day trial period but they charge you for the first year with the first purchase. They won't answer the 24/7 chat line and they don't take phone or text messages. I am contacting pay pal to ensure they can't get at more money. I sent a cancellation just seven days after signing up on the retailers 24/7 chat line. I spent an hour on 3 occasions trying to reach the retailer, they never resond. I also sent phone texts. I have screen shots and phone photos to back this up. I suspect I will never see the $59.95 membership fee that the website states is a yearly fee with a 30 day trial period. Wow a really dishonest company. don't walk away,,,RUN.

It's bad enough that Thrive Market seemed to surreptitiously renew my membership although I have not made a purchase in several years and did not. approve auto renewal.

Whenever I DID attempt to make a purchase or take advantage of a special sale, when I logged in I was forced to choose a monthly or annual membership. EVEN THOUGH I ALREADY HAD A MEMBERSHIP, I could not get past that 'sign up' page in order to make a purchase.

I want my money back.

Apparently when you order something from thrive market they sign you up for a 30 day trail and after that you're charged 59.95 for a membership fee. The customer service representative claims that it shows up when you check out but they don't send an email letting you know you've been signed up for a membership now I'm out 60$ for a [censored]ing 6$ tube of toothpaste and it's not possible to get a refund.

They put my account on auto pay which I DID NOT request or do myself and tried to charge me again for items I bought a month ago. I heard others are having trouble with them and I hope they do not try to charge me again for anything after having to go into the site and pause auto pay that I NEVER asked for.

On their web page, I tried to issue a complaint. It said it was installing the comment page but never went through. I have never gotten completely done making my complaint. The page goes blank & never goes back. After trying this a few times I tried the phone. I was told they would call me back. Never got the call! After trying a few times, I have given up! TERRIBLE SERVICE!