Groupon.com
Reviews and Complaints

I purchased a groupon for flowers which I have done before with no problems before. But this time the code would not work. So I couldn't use it
So I emailed them and of course it takes 48 for them to get back to me. They finally did 3 days later of course they ask .e I'd I used the right code which I did
They said my refund would take 5 to 7 days
Well it's now 11 days and no refund. They have poor poor customer service you cant talk to anyone. I asked if I could talk to a manager not chat online they said I couldn't but they would email a manager and in 48 hours the manager will contact me. This is ridiculous
I am definitely done with groupon

I received a package from Groupon which I never ordered and when I looked at my purchase history saw another item that was ordered. Suspicious thing was that both items were non returnable and there were no receipts in my first package i received. hmmmm. I haven't received the second and when i chatted with the Groupon customer service rep to cancel the second order they never offered to cancel the order. They said they would look into and in the mean time they have deactivated my account. So that of course means I can't login to my account and quite possibly never hear from Groupon again regarding this issue. But i do have a screen shots, so [censored] them right.

Date: 6/28/2018
It is impossible to contact Groupon Customer Service. "Help" or "FAQ" takes you in circles upon circles. The site offers Chat & Email yet you can NEVER find it.

Groupon pushes "Help Wizard" on you. Forces you to go to "My Stuff" and select the order you have a question about. NOT EVERYONE HAS A QUESTION ABOUT AN ORDER. I haven't placed an order today!

GROUPON, you have a THRIVING BUSINESS. EVERY BUSINESS MUST OFFER CUSTOMER SERVICE. Stop being so CHEAP and hire support staff!
I clicked on "Email Us" and "Chat". NOTHING happened and this was during business hours. I invested about 30 minutes, from the office, trying to reach a human at Groupon in some form including internet search, etc. Total waste of 30 minutes.

"Help Wizard" should be called "HelpLESS Wizard."
Call the "Customer Service" #. A recording tells you to use "Help Wizard." HA!

HORRIBLE. No one to help. Simple question not answered.

I purchased a Groupon for Eyemart Express on June 21, 2018 to use for new eyeglasses on June 26, 2018. When the staff at Eyemart scanned the Groupon barcode it wouldn't "take" - it said there was a zero balance on it. Groupon has no phone number to call, so as I stood there at Eyemart I got on an online chat with Groupon. The person would not help me until I submitted a picture, front and back, of "the card". I explained that this was an online purchase with the barcode on my phone and they still said they could not help me unless I submitted a picture - never mind there was nothing to take a picture of! They ended up discontinuing the chat (basically, they hung up on me) so I asked for a call back on my phone.
The person who called me had very little command of the English language but I did manage to get that he wouldn't help me either until I submitted a picture of "the card". Then, the Eyemart people decided to call their corporate office to see if they could help. Here is what THEY found out: Groupon apparently gave me a barcode of an a Eyemart Groupon that had already been purchased on June 7, 2018 and had already been redeemed! Eyemart apologized and made it right! Groupon continued to email me after that, asking for the picture of "the card".

I made a $64.00 purchase for 2 hours of cleaning of my small 1200 sq. ft. condo 1 bedroom, 2 bath. on 6/14/18.

I scheduled the service for 6/18/18 between 8-10 a.m.

They first contacted me by arguing that 2 hours would not be enough time to clean my condo. I stated that it would. They then stated for me to tell them what to concentrate their efforts on what to clean.

They didn't confirm the date with me and switched the date to 6/25/18!

I couldn't use them on this date and attempted to cancel the groupon.

I was then told it was past the 3 day period of time to cancel this groupon.

So, thanks for nothing. They get $64.00 of my hard earned money.

HAVE THEY EVER HEARD OF DECEPTIVE TRADE PRACTICES ACT?

I wonder if others are complaining of this merchant tactic!

I give them a zero for nothing.

[protected]@gmail.com

Hello,

I've requested a refund as the program is horrible and it looks like the slides are different than slides shown on the Career Academy website and it should be the same training!. I'm not able to contact Groupon Customer Service and the only msg I got is:
''Important message about your Groupon with Career Academy (LearningGate)Questions about your Career Academy purchase? Please reach out directly to their CS team at [protected]@careeracademy.com // [protected] ex. 1. Thanks! ''.
And I was told by Career Academy that: ''For reimbursement inquiries related to Groupon purchases, please reach out to Groupon Customer Support and they will be able to assist you. We cannot process any refunds for Groupon purchases since the transaction was not made with us''.
So no one is able to do anything about it! However, the most annoying thing is that I'm not able to contact Groupon... it feels like there is no Customer Service at all!

I purchased an item from Groupon for $501.13
They immediately placed a hold on my bank account for the amount. This is normal.
Once the order was shipped, they re-billed me for the same amount, causing my account to drop below zero. This is not normal.
A chat with Groupon said that the original hold will be taken off 'in a few days'.
They explained that this is something they do for every transaction.
So make sure you have twice the amount in your bank if you plan on purchasing anything from Groupon. Personally, I wont be doing so anymore, they have lost my business.

I sent groupon an email regarding my $288 refund. They told me to please allow 24 to 48 hrs for them to provide me with representative who will help take care of the problem. It's been 3 days and still no response. I sent them another email and now they're telling me I'm passed the deadline to obtain my refund. They won't return my emails and they refuse to refund me.

Contacted Yuly B. Back and forth with emails and this person will not "listen". I purchased a compact king city view room with a tub and received a room with a shower. She tried to convince me I bought a room with a shower no I did not. The new offer on Groupon is with shower by not the one I purchased 3 weeks ago. I paid EXTRA for a room with a Jacuzzi tub. Yuly B needs to learn how to read and write english.

I paid for three massages at 2 different places and both places could not get me in and the one closed. Groupon refused to refund or credit my account. I also bought a membership with coupons and paid extra for the coupons and never recieved them and when I asked for refund on the coupon paid at least they refused as well. It is about $100 in those services I couldnt receive.

We ordered 2 cashbook savings books from Groupon for $18.00 each by mistake on 3-31-18. We canceled our ordered with them and ordered 2 books for $24.00 on 3-31-18 we finally received them on 4-11-18. We have contacted Groupon a number of times and have never got any results with them. We didn't have a phone number for them and they only talk to you by e-mail. I have tried everything that I know of.

Pam Sawyer
[protected]

I purchased a get away deal from groupon. The cost on my Visa was far larger than the bill they showed.
I called and was placed on hold for 25 minutes. Then told nothing could be done. The old bait and screw technique. Also putting people on prolonged hold trick. I told Annie C that her company was foolish and I would let people know on Social media about my experience. She sent this e-mail.

" Hello,

This ticket is being escalated to SET because:

Consumer Threats Against Groupon
* Customer mentioned Media/Legal/BBB action against Groupon:
- Customer's exact comments: "I'll make many people know in social media about this situation."

Makes one wonder who is making threats. Please avoid this company at all costs.

Every day I get a call from a call center from Groupon (usually a guy named Arvin)
He asks for an owner by name (who does not own the business anymore)

No matter what I do he wont stop calling me.
When I ask to be put on a do not call list he hangs up.
When I asked him politely how I could get them to stop calling me - he hangs up
When I asked to speak with a supervisor he said no, then hung up.

No what do we do?

I placed my order on 2-27-18. And purchased it with my debit card. My item cost $13.99 plus tax, the total was $19.94. I still haven't received my package order. I contacted the merchant 8 times. The person said it was departed on March 6, 2018 from USPS. My name is Tamiko Miller. 5404 Morgan ave apt 627. L.A., Ca. 90011. [protected]. [protected]@gmail.com

Groupon CustomerServices.
As advised by your online chat agent Pawel. M. I contacted ChiroMassageClinic and here below is copy of the conversation between me and merchant.
Frederick katende (myself)
I have contacted GroupOnCustomerServices and they want proof that I have not redeemed the vouchers. They want proof like an email from you to me indicating that I have not redeemed the vouchers. Thanks.
(Merchant ChiroMassage Clinic)
Sorry, that Will never happen..!

I am done on this matter..! Contact Groupon.

The website and packaging clearly stated wireless.
It is not wireless every camera has to be plugged in an outlet.
Even on the box it stated wireless not so. This is my first time ordering electronics online.I will keep you informed how the refund goes .Soon as I realized it was not wireless i went online to refund the same day. Hopefully the outcome will be a better experience. Now i am weary of shopping online.

I was sold a dell laptop.
They said sit tight we have ur computer
Order #[protected]
March 17, 2018 waiting on email I notice they had said I may take up to two hours to post u don't worry never get email iam fit to be tied you sell me you have you take your time taking the payment then there sold out what kind of good faith sale is that it's ok to customer service they were like to bad we will give u a link to google selling crap this is not the way to do business I never every bought any thing from amazon, ebay sears tool crib were there having a sale you get then they tell you to bad iam beyond fit to be tied
This really has to be addressed
Thank you
John callahan
[protected]@gmail.com
[protected]
Dell latitude e5520 15"laptop maybe offer me a rain check been looking ever were for great deal told all my friend own a gym with 8500 customers I will be writings crush letter about the lack of not caring I will give it a day to see if you can explain how I have then few hour later my computer went to someone else. Not a happy camper in fact iam fit to be tied john callahan

I purchased 5 tickets to Disney on Ice through Groupon. They offered three different ticket options - 200 level, rear 100 level, front 100 level, with front 100 being the most expensive/best option. Groupon claimed the value of the ticket was $36 and they charged $25/ticket. I did research by looking at the tickets on Ticketmaster and talking to the box office at the venue. I chose to purchase the front 100 level, but my seats were not assigned until finishing check out. I was assigned seats in row Q, which is the second row from the top of the 100 section. I have contacted Groupon several times and have spoke to a manager on the phone. Ever interaction I've had, I've been told they're sorry, they understand but all sales are final. I keep trying to explain they did not provide the product they promised, but they say they claim they cannot provide exchanges or do refunds.
Per their recommendation I've also talked to the venue and Ticketmaster. The venue confirmed my seats are not in the front 100 section. They also told me these seats have never been valued at $36 and are actually valued at $21. Ticketmaster explained they cannot help me because Groupon is considered a 3rd party seller. They also stated that Groupon can indeed do refunds and exchanges.
Groupon is still refusing to fix this issue and their "advanced management team" will only email instead of calling me as requested.

We tried it twice before the expiry date, which I didn't know about until I received a notice from Groupon. I verified the email and sure enough in fine print is the date. So I went to the Tim's in the Sudbury Shopping Centre and she tried and was unable to get the APP to work. So I am out and the 4$ and change that I switched over. Hopefully you can help, I am on a Disability Income, therefore living on a fixed pension which isn't much!
Please help!
Denis Martin, 76 Victor Street
Sudbury ON P3B 3R2
Thanks