Groupon.com
Reviews and Complaints

Nu Brilliance has HORRIBLE customer service FRAUD CHARGES on customer Credit Card **BUYER BEWARE**

I bought this item directly from the manufacture. (Big mistake on my part!) The price is slightly less for the unit and there were several "bonuses" that came packaged with the order when you purchase direct. Even before the product shipped I had issues with the charges placed on my credit card.

24 hours after I placed the order, excited to receive the product, I checked the status on shipping. It had read glowing reviews on what it does for your skin and I took the 3 year warranty just in case the suction started to fail as I had seen in other reviews. I received express shipment free since I paid the unit in full at the time of ordering. At viewing my status, I saw it was "pending credit card authorization" which I thought was odd. I confirmed the transaction was authorized and the reduction on funds was present on my credit card statement. I contacted Nu Brilliance customer service getting a completely uninterested representative on the phone stating I would have to contact my bank and the authorization was "declined".

In contacting my credit card company, not only did they verify the funds were authorized, deducted from my available balance, but they repeatedly tried to charge my card for same amount SEVERAL times!? Thankfully my bank was declining the additional charges they saw as duplicates or there would have been over $1000 in fraudulent charges.

My credit card representative then conferenced in Nu Brilliance customer service with me. They were belligerent stating the card charges were declined, and the goods would not be shipped out. My poor credit card representative was as frustrated as I was after this treatment having to explain to them 3 times, it was authorized, here is the authorization number, only the duplicate charges were declined, what do we need to do to get the product shipped...she still didn't get it. He finally forced the customer service representative to cancel the entire order and verify the cancellation so they could remove all charges from my account. She flat out refused to verify the necessary information to my credit card representative so he can remove and further block any additional charges from Nu Brilliance. At this point we asked for a manager, who in turn stated she would contact their "accounting department" with the request and they would “eventually get back to us”.

As of right now I am still out $256.64 and have no product or refund. I will NEVER buy or support any product from Nu Brilliance no matter how good because of the multiple FRAUDLENT charges they tried to post on my credit card and lack of customer service to correct a problem they created. If I’m having trouble just getting the item shipped/charged properly imaging if I have to do a warranty return if the product fails within the first 3 years! They have lost a customer and potential repeat business because of what they put me through though my only fault was simply placing an order.

I totally disagree on that! I've had to contact their customer service twice and they got back to me so quickly and were extremely helpful and nice. N

I too purchased a bigboy beanbag via groupon in Nov. Now in march and still hasn't arrived despite infiurn site suggesting it was passed to dhl about 6 weeks ago.
Stay clear of this company and groupon as service has been shocking! Shame really loved groupon upto this point! 6 emails to them still no closer to resolving.

I signed up for a 30 class pass on January 16. I was very busy but knew I had a few months to use it. I only could use it near my home so would only be able to use a small number of the 30 classes. I felt that was okay. So, today, February 10, I went to sign up for the classes and found out that the location near me isn't listed anymore. I can't get to any of the other locations as they are too far and not near anything else I do. I tried to call Metabody, but they wouldn't answer the phone and just indicated to use the "live chat" on the web site. So, I went to the live chat, but "no operator was available." I called the Metabody number back and tried to get through to an operator but couldn't. The only thing it did is said to do live chat or email and then disconnected. So, I wrote a message to Groupon and am hoping for a refund. It's false advertising to say that you can use a particular gym and then not honor the pass there during the active time period. Groupon needs to get it's act together and not work with shady operations like this. They need to have some minimum customer service and fulfillment standards that the business must meet to be a Groupon participant business. I want my money back!

I bought the groupon last month and have been using the MetaBody Fitness pass for about a month now. The registration process took about two minutes, and there's at least 30 classes available every day. You have to check the classes on the MetaBody website schedule and NOT on the individual yoga studio websites. Classes must be scheduled directly through MetaBody (very simple, just click book now and confirm, and you are good to go), NOT through the studio. It's not like this is a piece of paper you bring to any yoga studio you want...the studios have agreements with the company. You MUST go through MetaBody to use their pass (the groupon is not for the yoga studio, it is for MetaBody). There is a huge variety of classes, it isn't just yoga (tai chi, virbrations, kickboxing, ect). 30 yoga classes is a STEAL, as this would cost a minimum of $360, maybe even up to over $500 if you went to individual studios. I had a 20% off coupon, so I only paid $16 for 30 classes. The site isn't too diffiuclt to use, although they are currently updating the system, so there are some changes going through right now. If I can get another groupon for this (not sure if it is for new pass holders only or not) I definitely will..

I bought this groupon thinking it was great. After realizing I maxed out my 5 visits to one studio I thought "ok well my fiancee has just given me the same groupon as a gift so I'll go a few more times and then buy a membership". FALSE! You can't use a second groupon, even if you are given one as a gift. So I message the "Live Help" person... live maybe, help, definitely not. I was told to read the fine print and try some new studios... well there's only 5 studios in Calgary available... meaning I couldn't do anything else anyways... no offer of a refund, no offer of help, just read the fine print. No wonder these guys make money. I will be letting EVERYONE know about this because frankly, it's a rip-off. Oh well, live and learn for 20$

I also had a bad experience with trying to use the MetaBody pass in Phoenix. I activated my Groupon a day or two before it expired online for 30 days of classes. I go to book a class a couple days later and the website says my membership has expired! WTH? No where did it say I had to USE the 30 day pass up totally before the expiration. Just that it had to be ACTIVATED before the expiration date. I DID call and could never get through to anyone. I also emailed them and NO RESPONSE. Waste of money. Beware.
Tshona
Arizona

Hi Marielie, we are sorry that you had such a horrible experience with us. It is true that we do not have our own location in Vancouver. Our offices are based in Toronto and we partner with some of the best studios in North America and promote classes on their behalf. We want to give customers like you an opportunity to try out a variety of classes and studios and find one that is right for you.
It is also true that not all studios have yoga classes. We cannot expect a Kettle bell studio to have hot yoga classes! Nor can we expect a yoga studio to have kickboxing classes. Each studio has their own specialty and you have an opportunity to try them all. All the class schedules are posted on our web site and we hope customers would visit the site and check the schedule prior to purchasing our pass.
You had mentioned that you are in Vancouver and wanted yoga, we have wonderful locations in your city to try out classes! Had you contacted us, we would have pointed you to those locations and helped you get registered. That is what our support team is for and I would like to think that we do a wonderful job at helping people. Our over 30, 000 loyal Facebook fans feel the same way that I do!
Unfortunately, our happy customers and fans do not post on the Complaints board, but I thought that I would share some of their sentiments here:

“Buying my pass with MetaBody has been a wonderful experience. I've been able to try out several different yoga studios throughout the city multiple times - all for $20! A great deal, with great participating studios. Registration online is fast, efficient, and easy. Would highly recommend!”
Lyndsey
New York, NY
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“My experience with the Metabody Pass was excellent especially when taking into account the initial investment for the pass. I was able to experience many different studios as well as a variety of teachers and teaching styles. I practiced at Yoga in Tribeca, Sacred Sounds Yoga and Keshava Yoga. All were very diverse in the styles presented - I enjoyed each of them. Thank you! ”
Corin
New York, NY
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“I am very excited that I am going to be able to mix and match between the many exercise options. One time I'll be trying spinning, then yoga, boot camp or group exercise classes. It gives me the chance to try many workouts. One gym was even located close to me and I would have never found it. Thank you! ”
Florence C.
Miami
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“I just moved to Minneapolis and the pass allowed me to try out different yoga locations to see what suited me best. It's also an extremely good deal and also beneficial for people, like me, who get bored easily and like trying different work outs! ”
Leah L.
Minneapolis
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“This has been a life changer, I started off weighing 149 lbs and going through the mid life change where nothing worked. I had a hard time sleeping and kept gaining weight.
I bought a METABODY pass for me and my 12 year old daughter and I thought we could use it to spend quality time together while I tried to get my body back.

We started off with Martial Arts @ Hapmudo Studio, then La Plata fitness with a Butt and Gutt class and found their Spin class; I am now officially hooked on Spin.. We did Annapolis boot camp and that was fun. We tried Kick boxing which I now do once a week. We tried Cardio kick boxing @ Jordin's Paradise, I love this Studio. Ying Yang Yoga was such a great experience; we would go to Olney MD (which is about an hour from where I live) religiously every Sunday morning. I now do Yoga twice a week, I love it, , , , ,
I am now 127 lbs and my ideal weight is 125 lbs.

I am 50 years old and having the best time of my life, I have a friend at work and she also purchased a pass. We schedule to our classes together and we have been to so many areas of Maryland, DC and Virginia that we would not have known about without Metabody.

Thanks METABODY you have saved our lives and given us a healthy life style and we did not have to break the bank doing it. ”

Roxanne
Washington

I had a horrible experience with Metabody I live in Vancouver they don't have a location here they say they have but they just partner with some local gym in area... groupon is not helping us to get a refund for yoga class adv. sold by them falsely sold when you try to call this guys is a total nightmare no customer service, DO NOT BUY THIS DEAL FOR YOGA IF YOU LIVE IN VANCOUVER BC! i DID AND i WOULD NOT RECOMEND IT TO MY WORST ENEMY.

I am really upset about this i signed up for a class in ewa beach hawaii it gave me the address on pu pu st i went there and it was a house! not a center i called to complain and they gave me the same address

I agree that this is a scam. The online scheduling tool has a lot of bad information. I have tried to go to 3 classes at 3 separate locations without success. One had spinning instead of the yoga that I registered for on line. The next said that they never offered yoga on the night that I registered for and tonight the 3rd strike was that the instructor had never heard of metabody and never signed up with groupon - DON'T FALL FOR THIS!

I am a studio owner and fell for this SCAM! It is the worst mistake we have made to date. Please tell anyone you know NOT to purchase this on Groupon ever! We signed a an agreement with Metabody to partner with them one time and be featured as one of their studios on Groupon but they failed to tell us that the agreement was an auto- renew agreement that we had to cancel in writing or they would keep selling classes to our studio and making all of the profit! After notifying them, they agreed not to feature my studio again and then featured us again and sold more passes that gave people access to our studio. It has been a nightmare, awful customer service for clients and very shady business people. Who tricks someone into signing a contract without telling them it will keep renewing unless you provide a written intent to cancel? A truly great business would disclose that information before signing the agreement as they would he confident that that the signing party would want to renew willingly and knowingly. Unethical and it is just a matter of time before enough unhappy business owners find the right attorney and sue Metabody for lost income.
Inform friends not to buy from this business. They don't even offer services per aw- they just market and find unknowing businesses to sign their agreement then pass those businesses off as Metabody partners.. Metabody is a group of salespeople scamming businesses and consumers and making profit off Groupon without doing anything. Very shady! Aleasha Shipman Yoga Monkey & Fitness Indianapolis.

any customer service phone number? web page is down ans i am unable to sing in, very angry at this point!

My husband and I did not buy each other Christmas gifts this year, in part because he was laid off from work. When I saw this deal on Groupon, I told my husband about it. We both enjoy watching the games and thought this would be a great time away and get our minds off the job situation, of course we thought the deal was a great price with the dinner and open bar that was included, and figured even though the seats were not going to be the greatest it was going to be exciting to be among the fans. So I was saddened when I received the email and had to tell my husband about the cancellation. After reading the above statements, the only positive thing I can pull from this situation is that we were fortunate enough to have received a cancellation notice well in advance of our game night.

We went to the "event" last night (Jan 2) and only got a sign in the window of Galleria Marchetti that the event had been cancelled. No answers from anyone at the time (Groupon, National Event Partners, Blackhawks). We bailed and caught dinner at The Twisted Spoke then went home to find an email from Groupon at 4:17pm saying the event was cancelled "due to unforseen circumstances".

Well, the email arrived 15 minutes after we were on the road. At least we're getting the $220 back, the wife left a nastygram with Groupon to see if they will comp my fuel costs for a 70 mile trip.

Sounds like National Event Planners and Galleria Marchetti are the weasels in this - if you can't pull together a simple event then don't be in the business!

Same thing happened to me and Groupon blamed the Blackhawks which when I called they said they had nothing to do with it. I think all of you should do the same thing I did and call the Blackhawks and complain to the Group Ticket sales department. They should be sued for what they did. They cost me a day of work and embrassment to my brother in law who flew up to see the game as part of his holiday visit.

funny

I also had a bad experience at the 12/26/11 game, and the entire deal was completely misrepresented. I contacted Groupon's customer service and they accomodated me and I am very satisfied with how Groupon handled it, after the fact. The problem isn't Groupon, it's National Event Partners. It is a company that is not even BBB accredited, yet still managed to get a grade of F by the BBB, and they were the ones on the day of the event who didn't even direct the long line of us waiting inside that we should go ahead in and get some food/drink; that the line was just for tickets; and National Event Partners are the ones who did not even secure real seats for people for the game, instead standing room only was made available. They misrepresented the deal to Groupon as far as I can tell.

Here was the email that I sent to Groupon regarding the same deal for the 12/26/11 game.

Hi,

I recently purchased two Groupons for the Chicago Blackhawks event on December 26th. The service that I received when I redeemed these groupons was extremely unsatisfactory and not worth the $110 per ticket that I paid. I would like a refund based on the horrible service that we received.

Let me explain:

The dinner at Galleria Marchetti was not nearly of the quality that described in the Groupon details. Groupon listed the details as:
Starting 90 minutes before the game, guests can imbibe premium liquors and select craft brews at an open bar and graze on a buffet that typically includes items such as sliders, salads, pasta, and prime rib carved in the shape of a sieve. A band gets fans in the mood to cheer with a rousing live set, and high-end shuttles will whisk fans to the United Center before the puck drops.

There was no salad, no prime rib. Instead we were offered sliders that were undercooked. The restaurant was running out of food before everyone had a chance to eat. There was not enough seating at the restaurant, so over half of the people had to stand while eating. There was no live band, just a DJ with inadequate sound equipment. We were met by long lines of unhappy people.
The "high-end shuttles" were nothing more than chartered buses, where the bus driver tried to cram us in like cattle. Our bus driver stated that we weren't leaving until the bus was full, and that included the aisle, so many people had to stand for the entire bus ride.
The most disappointing thing about the event was that most people were given standing room only tickets for the Blackhawks game. The Groupon said the tickets were for 300-level seats, however, that's not what most people received.

It is extremely unsatisfactory that I paid $220 for what was supposed to be a fun night, but it turned out to be a night from hell.

My email to Groupon support; I cced National Event Partners:

Hi Nicholas,

Thanks for your prompt reply. I appreciate that Groupon is processing a refund. I do have a few more questions regarding the incident Monday night that can help Groupon shed some light on what was a fairly traumatic experience. This was, as you know, not just a $10 deal for burgers; it was a $110 deal, and I purchased 5 for my family, the day after Christmas. It was a gift for my siblings and my parents, and being yelled at and told we would not be getting the tickets we had purchased was quite unsettling. I would appreciate some guidance on the following questions. Thanks.

We were told by representatives for National Event Partners that "Groupon did not pay us, so we do not have your tickets." Is this true? Because if it is, I have entirely lost faith in Groupon and will be sure to spread news of this utter failure to any current and future customers. Also, if this is the case, Groupon held on to and further invested my $550 for six weeks (I purchased on 11/14/11). Groupon is a publicly traded company, not the federal government; I expect, at a minimum, to be paid interest on the $550 that Groupon borrowed for that period.
The other scenario is this: National Event Partners lied to us. In this case, they are making off like bandits with Groupon's money, and need to be prosecuted, fined, and have their business shut down.
As I mentioned, if this were a less expensive Groupon, with less money and time invested, I would be completely satisfied with a full refund. But this isn't the case. And I'm sure that the Blackhawks fans that traveled many miles from far-flung suburbs, paid for gas and parking and hotels, and also received the kind of offensive, unfair, and insulting treatment at the hands of Groupon and National Event Partners, would agree with me. Further discussion of this embarrassing "deal" can be found here.

I appreciate your answers and look forward to hearing from you.

I bought my 2 tickets (a Christmas present) when only 70 were sold (6 weeks ago) and it ending up selling out at 240. I received an email from National Event Partners exactly 26 hours and 40 minutes before the event telling me that Groupon hadn't filled their obligation. When I called Groupon, they said that National Event had oversold the event. I did everything I was instructed to do by National Event Partners and have a confirmation email stating that I had confirmed reservations. Now they want me to "believe" that 240 seats at the United Center aren't going to be filled and the Galleria Marchetti bought food for 240 people that won't be showing up because Groupon "didn't fill their obligation"? My favorite part of this whole fiasco is that National Event Partners suggested in their email that I book directly with them in the future! Fat chance.

This is a summary of my experience:
I had a similar experience for the game on 12/21/11. I had sent in my reservation more than the 48 hours required, however 20 hrs before game time I had received an email from National Event Partners (Groupon Ticket Partner) that I had no tickets and I could choose a game in March. Well after speaking to a customer service, they stated they would look into it and call me back. Guess what, no call back so I called back, and was to they didn’t have an answer and that once again they would call me back. After no call back for a third time, I called them. Now they stated they had tickets and I should go the pre game party. Well I showed up, and guess what, no tickets for me. The people handing out the tickets and checking people in were quite rude and told me “ The Groupon reps were Idiots” for telling me to come up here, as they (Groupon) only provided a platform for National Event Partners to sell their tickets and had nothing to do with tickets. Well after my experience I will never deal with Groupon or National Event Partners, as Groupon can’t be trusted to verify that their business partners are legit. I hope many find this to be useful and stay away from business from National Event Partners and Groupon

I think they overbook and hope people to reserve, and when all the people reserved well they were left scrambling. Simple if you sell tickets make sure you have them. HORRIBLE BUSINESS PRATICE AND UNETHICAL!

I bought a ticket for a restraunt with groupon. ordered a table for 6pm when we got there the restraunt was closed! Groupon wouldnt award us any compensation only a refund, they are greedy and dont care unless they get their money.

Did you buy your air ticket from Groupon?

As a former merchant on Groupon, I can tell you they are a horrible company and not only do they screw over customers, but merchants as well. You are required to sign a non disclosure agreement, you must offer your deal at 50%-90% off what's on your website only to receive less than 1/2 of THAT, if customers don't read the fine print and request a refund for their voucher, the merchant is penalized and even shut down, they give no explanations or have any merchant support, you must wait weeks to get any answers (if you even get any), and they hang up on you if they get frustrated. Horrible company that rapes it's merchants and doesn't provide any customer service to them.

Bought a voucher on 28 January for oakley sunglasses 23 of April now no glasses have emailed multiple times phoned multiple times been phoned company supplying sunglasses directly. But given one empty promise after another. groupon has now sent emails twice promising a refund first within 10 working days no sign of it complained again then emsol saying refund within 5 working days still nothing. I then I received an email again stating five working days for a refund then 6 minutes later an email saying no refund would be given as voucher redeemed by whom god alone knows as I have no money and no sunglasses 3 months later. Have asked to speak to manager multiple times there is never one available! Phoned visa as online purchases covered by them but no groupon has a great scam going as visa cannot get your money back like they normally could cause in theory they have supplied you with the voucher they cannot go after the company supplying product as payment wasnt made direct to them lovely legal loop hole they have found to scam money out of people AVIOD them at all costs

Bought voucher for Blazema hair and beauty course. Course very badly organised, no structure, no goody bag, no certificate, no kits available, basically no opportunity to try out any of the looks promised in the email. Different emails sent to different people with wrong venue details, so many people did not turn up. My friend and I both complained to Groupon and Blazema, no response from either, not even an acknowledgement, but Groupon have since advertised a nail course with Blazema. Never again!

With an array of daily deal businesses like GROUPON, LIVING SOCIAL entering the industry it is important to launch a platform for customer’s reviews and recommendations on these deals redeemed at local places. Business owners should be aware of how strong a marketing tool is the review and recommendation platform to reach sales and market the brand. Also consumers can bring in more value for the business. At COUPOPLACES http://www.coupoplaces.co.uk a new site allows customers to review their coupons at local places.

I purchased a deal for a torpedo rattan furniture set over 8 weeks ago. The delivery was supposed to be 3 weeks. Groupon have not been in touch with me and I am desperately trying to get my money back but finding it almost impossible. This company needs to be shut down!

absolutely disgusted about the Millbrook Lodge offer - has left a very bad taste in my mouth

Groupon just deleted my account without my knowledge.
I have a Groupon I haven’t used yet.
This is unacceptable!

I was overcharged for 3 items I did no order. Have been trying to cancel since I received the confirmation. And Have not been able to communicate with any one person that will help me.

i bought a voucher from this company,

they will not answer their phone or e mails for an appointment. I have tried for 2 weeks. If you read the comments for them they are all negative, others say the same thing that they will not answer their phones for appointments,

Groupon Deleted my account with no warning and kept my money!

My email is robinsonjoann354@gmail.com.

This problem occurred when I filed a complaint with the better business bureau about my Groupon bucks.

Groupon deleted my account and used my groupon bucks without my consent. I get on my groupon which i've had for years to log in and it says my account doesn't exist but im still getting emails. When i traced back, whoever hacked my account or groupon themselves bought e-gift cards to krispy kreme.

It appears that my account has been wiped out without notification nor consent; I am supposed to have a credit of 94.05 and 35 dollars on my account which do not appear, also the account does not show the Groupons previously used, customer service via live chat not email is not respondent.

you currently have a GROUPON for a Quentz Bilingual Academy, but after I purchased this I reached out to them. They are really rude, and continue to not answer all of my questions. When I asked them to call me to discuss they said they had no time. I then told them I had the GROUPON and they basically told me it was NOT VALID.

Is this for real?

I got voucher from blue ocean restaurant through GROUP ON

But I couldn't find on my group on .

Please advise

I am extrememly disappointed. No photos were ever allowed or asjed to br uploade yo personalize. I have already done all i can through both pinterix and groupon!

Fix my orders!