Groupon.com
Reviews and Complaints

Received Groupon gift cards for birthday. Tried purchasing but their system wouldn't take my VALID address. I get ALOT of things delivered, Walmart, ebay, Amazon, etc. Reached out, first 2 reps didn't understand, others gave me list of things I should do,use computer (did), input differently(did).It's their system. I even tried a neighbor address, didn't work.I asked for refund since I can't buy from them, basically told tough luck.

According to the representative this morning, my account was deactivated due to a security issue. I purchased two groupons on Friday the 23 with Groupon bucks for beauty services. 12/18 I went to redeem those groupons only to be told my account does not exist. I had close to $250.00 in groupon bucks. When emiling the specialists after the lve chat, Danilea said my account was terminated due to a "terms of violation" reason. No explanation, no nothing. When I live chatted an agent this morning, he/she wouldn't even send me the "terms of service" for review. I have screenshots of the conversations, and emails. I have contacted the better Busness beareau and I will keep digging until I get a refund of the money in my account. I want to know what happened, why it was deactivated and no notifications were given to me, and I want my money back (for purchased Groupons and Groupon bucks.)

I have been a Groupon user for many years. I regularly receive ads from the company. Recently I responded to one of the ads and placed an order. When I tried to log in, my password didn't work, although it was on autofill. I tried to reset the password, but got the email that my account did not exist. When I tried to created another account, it pointed that the email was already in use. I tried to use the 'chat' support, but was left hanging in the middle of the conversation; the rep had simply disappeared. I emailed the support, and got a response from Account Specialist Prasad T, who, after a few email exchanges, advised to contact my bank as my credit card and the address didn't match the Groupon records. That was almost offensive, as my address was correct, and the rep just did not care to look into the real issue. I read online that other members had similar issues with this company. I must say, that Groupon does not have an adequate technical support, and their account specialists are quite ignorant.

How convenient is this for Groupon? Closed the account with groupon bucks on it, and customer service not helping at all. Same answer: "someone will contact you by email" Are they real people or bots? I have a refund number, emails, purchases, credit cards used. What else do you want?

I tried to log on to my account and my password did not work. i was asked for my email and groupon would send me an email to reset my password. I received an email from Groupon that they have no record of my account. I then went to the Help and opened up a conversation: Something is very wrong--

Desired outcome: have someone from Groupon rectify this error--

Groupon deactivated my account hours after I made a purchase. There is clearly a pattern here. Specifically, I purchased a Sam's Club membership for $20. The purchase was "processing" for several hours.

I logged in the next day, and my password didn't work. I chose forgot password, put in e-mail and received the message "We received your password reset request, but unfortunately, there is no account on file with this email address."

Groupon is clearly trying to lure users back with fake ads for discounted memberships and other products and services. What a scummy company. If, by chance, reps from Groupon.com see this: F*ck all of you mother*uckers. Seriously, you are pieces of [censored].

11/23/2022 Email:

Conversation with 0e07b8333f2202ee4677b406bb6cf8eb9e09cdce

Anantha S. (Groupon)

Nov 24, 2022, 7:45 AM GMT+5:30

Hi,

Without giving the following information, I am unable to assist you further with this issue.

Kindly provide the following details to proceed further:

• Billing address associated with the card

• Name as it appears on the card

- Last four digits on the card and exp date of the card

If there is any other issue, please let me know so I can assist you further.

Regards,

Anantha S.

Account Specialist

11/21/2022 Email:

The issue is not with a credit card. The issue is that my account was deleted while I have over $100 in Groupon Bucks.

On Monday, November 21, 2022 at 01:01:06 PM EST, Groupon Customer Support wrote:

⇧ Write Your Reply Above ⇧

Logo

Conversation with 0e07b8333f2202ee4677b406bb6cf8eb9e09cdce

Anantha S. (Groupon)

Nov 21, 2022, 11:31 PM GMT+5:30

Hi,

Sorry for the confusion on this issue.

Without giving the following information, I am unable to assist you further in this issue.

Kindly provide the following details to proceed further:

• Billing address associated with the card

• Name as it appears on the card

- Last four digits on the card and exp date of the card

If there is any other issue, please let me know so I can assist you further.

Regards,

Anantha S.

Account Specialist

Groupon Customer Support

11/14/2022 Live Agent

Latest of about 5 conversations with a live agent:

email: [protected]@yahoo.com

Conversation on 11/14/2022

You're back online!

NOVEMBER 14 2022, 5:25 PM

My account has disappeared and live chat has not been able to help me. I need to talk to someone so I can get a refund for my Groupon bucks

GrouBot

's avatar

We're transferring you to an agent. Meanwhile, please provide a brief description of your issue, as well as your name and email address.

Javier Ibarra Solano

's avatar

Hi,

Thanks for contacting Groupon Customer Support

I hope you are doing well!

Delores Knuckle [protected]@yahoo.com account deleted

Javier Ibarra Solano

's avatar

Hi Delores,

How can I help you today?

My account was deleted and I have spoken to several live agents with no success. I have over $100 worth of Groupon bucks and I would like those refunded.

Javier Ibarra Solano

's avatar

Please give me a moment while I pull up your account info.

The other agents tell me to login to my account to receive help which is silly since it says my account does not exist

Javier Ibarra Solano

's avatar

In order to help you, I'll need the following information before I can proceed:

The name of your recent purchase

The method of payment you used (if it is a card, please provide the last 4 digits)

The last purchase is SeaQuest and I used Groupon Bucks on September 27

Javier Ibarra Solano

Thanks

's avatar

So in this case I have to escale your case, so please give me a moment

Ok

Javier Ibarra Solano

Please give me a moment I am still working on it.

Ok Thanks for waiting

I am going to escalate your case to the area in charge, and they will be happy to assist you.

They will contact you by email.

's avatar

Please let me know if you have any questions or if I can be of further assistance.

This will be about the 4th time I have been escalated and received an email which sends me back to this same agent

Then it say I must be logged in which I can't because my account has been deleted

Javier Ibarra Solano

's avatar

That is strange, because they will assist you to reactive your account

Is there a number to call?

Javier Ibarra Solano

So in this case. we need to escalate the case so the specialized team could check what happened and provide you with a resolution. I assure you that they will be happy to assist you in reactivating your account.

's avatar

In an effort to protect the health and safety of our employees and staff, Groupon offices have been temporarily closed. While this means we’re unable to provide phone service at this time, our agents are continuing to assist customers via chat and email

Yeah ok

When will I receive the email

Javier Ibarra Solano

Please give me a moment while I am filling the information here

Please be attentive of your email they will contact you in the next possible days asking you for identity validation information to help you re-activate your account.

's avatar

Please let me know if you have any questions or if I can be of further assistance.

Just now

Zendesk Sunshine

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I have had a Groupon account for many years and have used it through the years. I had a 100.00 credit left from a 400.00 gift on my account. I tried to log on to my account and my password did not work. i was asked for my email and groupon would send me an email to reset my password. I received an email from Groupon that they have no record of my account. I then went to the Help and opened up a conversation: It is obvious that whom I was corresponding with was either not educated or not familiar with english as many many of the words were misspelled. i forwarded this person my last order with my email--they stated they have no record -this went on for a while ending with the fact that they do not have any record----My account and money is gone -----i am probably not the only one to have had his or her account ,with a credit or gift money still on the account and Groupon deactivate the account---- Something is very wrong--

[protected]@yahoo.com - My account was deleted with no notice and I have existing Groupon Bucks and unexpired Groupons totalling over $100. I have reached out to Customer Service several times and I am told I have to be logged in which is ridiculous since my account has been deleted. I have talked to the chat representatives and was told there is no telephone number to talk to a live representative. I even sent screenshots from my email address with correspondence and that has not helped.

I was due to get married this October 2022, so I went on Groupon a purchased a chapel an a hotel. Once I purchased both I was due for a email back with more instructions on my reservation. The page told me a two hour wait for the email. As the 2 hour window passed an still no email, I kept checking my Groupon profile to see if it said available yet. Waited another hour (a total of 3 hours) by the 3rd hour I went to check my emails then my Groupon profile on app an it was all deleted without my consent. When I tried to put in my email it said that it didn’t exist. I emailed Groupon an they told me to get ahold of them in the app an never said anything again. Well if I can’t get into the app how am I suppose to get ahold of them? I’m very disappointed an sadden that this is happening a month before my wedding . Something told me to not use Groupon but my family has never had a problem like mine. I also tried calling the hotel an they claimed that the days I picked where in the computer but under someone else’s name. -all around horrible experience for us. Also have all screenshots of purchase.

W/P

I hve frst written to an email address i had to raise a complaint/feedback in respect to an item i bought and as it was retufned snd stated that the email is no more-i used the link provided and submitted the complaint.

And since then over 3 WKS NEVER A RESPONSE.

I GATHER THATS THE REASON THEY DONT PROVIDE AN EMAIL ADDRESS ANYMORE TO MAKE THINGS TOUGHER FOR TGE CUSTOMER AND AS SUCH NO COPY OF THE COMPLAINT.

Ref Poor quality of bras sent and obviously the designer and maker needs some lectures in anotomy

Several businesses on Groupon do not accept their deals during COVID. Or are shut down completely. Neither of which is specified by Groupon anywhere on the website/app. I have bought several deals where the business ended up not honoring the groupon. When reaching out to the company the only solution they are offering is cash back in their own "Groupon Bucks." However, now I'm looking to close my account & would like to receive an actual refund for the almost $500 I've spent on the website without any services.

I was sitting in my dining room talking with my brother at the table when my phone went off.. My bank balance went to -79.99. I then had an email pop up saying I purchased a san Diego Seaworld ticket for 79.99. I did not make this purchase. I filed a complaint, put a stop to my credit cards, changed my groupon information, and a lady responded saying that this is a FINAL SALE, NO REFUNDS. This is [censored], I don't care what it says, I DID NOT PURCHASE THESE TICKETS. I did not authorize someone else to purchase this ticket. I need someone to refund my money before I get charged an overdraft fee. I did not purchase this, I do not want it, I did not do it. Please refund me my money.

Thank You, Katharine Klapp

I am emailing you as a last resort to my problem. I have had a Groupon account for many years and currently have several active Groupons that I cannot access. When tried to log on a few days ago, it said my password was wrong. When I tried to reset it, it said my email was not on file. I have chatted with representatives several times and have been emailing account specialists over the last two days. The last message said I violated your terms and so I could never use Groupon again. I am a 70 year old woman living in Kansas - a retired teacher, mother and grandmother - and I have never done anything illegal or anything to violate any Groupons. I only have used them for restaurants, spas and merchandise. I have always left positive reviews and never had any kind of problem. I think it is extremely unfair that I cannot access my paid for Groupons without any explanation. am hoping someone can assist me. Thank you.

On Monday June 6th I accidentally purchased two universal non peak tickets. Non peak are not usable until September when summer is over. I contacted Groupon to let them know this was a mistake. They refused a refund. I had to buy two additional tickets in another site to get in the park on June 6th.

I purchased FLIP FLOPS on 18th March 2022 and after numerous emails to ZOOW LTD they keep fobbing me off with "its our for delivery, please be patient" Well my patience has run out. I asked for my money back £ 15.70 and they said NO as its in transit, well its been in transit now for 3 weeks and 3 days.

They have breached their contract and I demand a response as a matter of urgency.

They were quick enough in taking my hard earned money, absolutely appalling customer service, if I was groupon I would block them from using your website.

I await an immediate response

I made reservations with groupon to stay at a hotel in Las Vegas ad they decided to completely ruined my trip and caused my daughter fear of staying by herself because she was being kicked out of a hotel room that I had already paid for. I have proof that I paid through the groupon app and also had to pay again out of pocket because groupon never sent the reservations to the hotel. they claim they gave me a refund but they did not. I want them to make this right as they have done nothing but ignore me.

Im trying to create a groupon campaign for my heating and air company and I keep getting emails saying to need to upload or update and they keep giving me the run around. I have done everything Im supposed to and keep getting rejected. They ask me to add a radius and zip code in the fine print but theres no option to do that. The tell me to upload insurance and I do that, Ive done everything at least 5 times each. I also got rejected from an air duct cleaning campaign because groupon said I havent been in business long enough and that I need to be in business for at least 6 months. I have no idea where that info came from because we've been in business for 15 years. We are a licensed, bonded, and insured hvac comapany with an A+ on the BBB and 5 star raings on just about every website that holds reviews for comapnies. Im really upset that its being handled this way. Someone please fix this so we can run our campaign fair just like everyone else.

Thank you

Christopher Williamson; CEO

Groupon for whatever reason will close your account without any notifcation to the account owner. Using an excuse of Terms violation is the easiest way to close new accounts and claim unused funds.

While attempting to purchase two groupons with their new user discount code, the site kept erroring out. Eventually the groupons were purchased and I believed I was good to go. I went to check today and the account was terminated. I "chatted" with customer support for hours because Groupon probably decided that it was easier to be a heartless entity over text.

This week I purchased a valvoine groupon for a synthetic blend oil change which I used today at the valvoline store on highway 70 s in Nashville, tn.

I was greeted by a young man who I told I would like a synthetic blend oil change and to mark my sticker for 7500 miles from my current odometer reading.

I waited for approximately 40-45 minutes while several technicians were doing something under my hood and when the manager walked by I asked if there was a problem and he told me a large socket had fallen between the radiator and the fan blade and they had to get it out to prevent serious damage. While they were working on it another technician gave me a printed sticker marked to change the oil in 3000 miles. When the first contact came by my window I asked him to do a new sticker and actually wrote out the mileage and change date so there would be no question.

After they finally retrieved the socket another person came to my window and I gave him the groupon and he advised I had purchased one for a synthetic blend and my bmw requires a full synthetic oil but he would use the groupon valued for $43.99 and I could pay the difference which he said was going to be an additional $123.41! I know their were full synthetic groupons for $89 and the sum of my groupon cost and the additional came to $167.40! I then asked how much a full synthetic oil change would have cost without any groupon and was told $164. So---it cost me more using the groupon and the added cost than if I used no groupon and if they had told me from the start I would have gone online right then and bout a full synthetic change for $89.99.

For further frustration I knew an confirmed that most gas stations and even places like Firestone only charge 77-$90 for the same service I was chagged $167.40. I feel the groupon information is at best mis-leading and the switch and bait tactic to the more expensive oil without my permission is clearly a switch and bait tactic. Finally even after having to wait 40-45 minutes and still not having a sticker I asked again an the technician instead of printing out what I requested just took a blank sticker and wrote out my request with a magic marker. To make things even worse not one person ever said "i am sorry" or apologized for the wait after not explaining the cause of the wait until I asked about it. The manager guided my car out and only said drive carefully.

I have purchased many group-ons over the years and definitely will never go back to this location and hope you follow up with this terrible experience sine this valvoline store reflects on your image and credibility. I await your response before deciding if I should take alternate action or begin to post my experience in on line reviews.

Sincerely

Gerald Cohn

[protected]@aol.com

[protected]

This is a Groupon company. I ordered 6 bottles of Dove Body Wash. This company sent ten (10) bags of Krave Gold Labe Beef Spicy Sesame Cuts Ginger. They said it had been delivered. I offered to send the merchandise back to them in replacement for what I had ordered and they said no. I continue to contact them to no avail. No response. All I request is the product that I ordered or my money back so that I can reorder it.