Bed Bath & Beyond
Reviews and Complaints

Order placed 2.20.2023. Customer service placed order over the phone and put in wrong item. Upon noticing this call and Lara Customer Service made the correction, On 2.21.2023 email received from BBB "once your order is shipped we will send email" On 2/22/2023 a refund for $68.50 was sent to my wallet. I CANNOT get into my email on BBB to review this. I have called numerous times to no avail. Original order was placed on my gift card, why couldn't that be adjusted to my gift card. In addition I wanted and still want the ifems

I went into Bed Bath & Beyond on Route 1 which is going out of Business. I saw a pot/pan set that I was going to purchase. (GreenPan™ Tri-Clad Nonstick Stainless Steel 10-Piece Cookware Set) The Shelf price was $100 with 20% off. When I got to the cashier; it rang up $399.

In looking at your website it says $299 w/20% off.

The cashier called over a supervisor; and told him it rang up $399. And I said that the price on the shelf says $100... before I could finish my sentence he yelled at me. "I don't Care What the Shelf Says!

So I grabbed my pocket book out of the cart; left the other items I was going to purchase and walked out.

The blatant disrespect! I was appalled as to how he spoke to me. I would've still purchased the items if he was nice about it. But the yelling was disgraceful !

I could also say that this was a black/white thing but I will not. What I will say is that Respect is Respect! Even if the store is Closing!

Hello. I purchased a Black and Decker Digital Countertop Oven and paid $169.99 - order #MPL3972742749. When it arrived, it came in with a button missing off of the front of the unit. I spent the entire afternoon online and on the phone with your company trying to initiate an exchange however your system is so convoluted and difficult to use, I had to give up. On Wednesday, I will call your store in Danvers, MA and ask if they have authorization to just exchange this item in store. If they do not, I will be filing a complaint with the Attorney General Offices in the states of NY and NJ.

L. Scott Schlager

[protected]@gmail.com

I recently purchased a kid's sling chair, Item # 22251 and the bar code on the tag is [protected]. The tag reads, Set of 2 Kids Sling Chairs. When we got to the register, it only rang up one chair. So I pointed it out to the cashier, who went to the manager who investigated this for us. He said the tag was "printed incorrectly." Ummmmmm, it's the tag actually on the chair, not one that someone labeled the shelf with. It came that way. I thought that when you advertise items in a store that you have to honor what the tags say or the shelf says. They said no.

So I am asking you. Is this correct? Should the tag have been honored as 2 chairs?

[protected]@satx.rr.com

[protected]

I placed an order #BBB3971078624 online for 5 items and paid for them and was scheduled to pick them up in an hour. I went inside and wasn't greeted by any of the employees that were at the customer service desk. Two ladies were chatting away, so I walked up and said, "Hi I'm here to pick up an order". The girl that was helping me had on glasses, facial piercings, and tattoos and she couldn't find my order, so I provided her with my order number. She said OK I found it and proceeded to the grab my items. She handed me my bag and that was it, no thank you or anything! I realized my bag was very light, seeing that I was expecting 5 items. I proceeded back to the same girl, and she said the other items aren't available and that I should have received an email. I did confirm that I received an email with the changes after she notified me. I checked my bank account and noticed that the charges weren't updated. I asked her for a receipt, and she said that I won't get a receipt. So not only was she very rude and unpleasant, but the items that I ordered were available when I was ordering online. Once I get to the store, they are no longer available? Thats ridiculous and misleading to consumers online placing orders.

Store: Midland, Texas @ 12:15 January 9, 2023

Today, I went into the local BB&B to buy cookware for my new induction stove top. I found what I needed and started looking for someone to help me as I am handicapped. I looked over the store and could not find anyone except a check out individual. I waited in his line until a lady came to the other register and ask for the next person in line. I went to her and told her what I needed. She told me she had to help the people in line first. I waited for her to check out two customers, she looked at me just as a lady came up with a full cart of merchandise. She instructed that lady to come to the check-out counter!

I was so frustrated, I said, "Forget it" and left.

I tried calling the store to speak to a manager and let it ring 7 times with no answer. I realized, from being inside the store, they are short staffed.

Certainly, I understand in Midland, Texas it is difficult these days to find employees due to the oil field workers needed. However, I cannot understand your employee's answer as far as not helping a customer who has been waiting.

Upon returning home, I did order the cookware from BB&B I needed online

Of course, being so upset, I did not notice I had ordered it for pick up from a Dallas, Texas store (350 miles from Midland). After a little crying (lol), I called the number listed for BB&B for customer assistance. The gentleman was wonderful. He looked up my order number and changed it to be mailed from the Dallas store today by Fed-X. What a pleasure it was to have such a quick and easy fix to my messed-up problem! Wish I had gotten his name.

Thank you for reading,

Mary Olive

4802 Elma Dr

Midland, TX 79707

[protected]

I did your (bb&b) online survey saying that at the completion I would receive a free ninjia airfryer and only have to pay a shipping fee of $6.95. I completed the survey pay the shipping fee and guess what, you charged me the full price of the airfryer ($138.99). Which cleaned out my checking account and closed my debit account. Want my money back and the reason why you did thiis!

I am a long term bbb customer. I stopped a few years ago when you put in off brands. I have returned now that you have returned to name brands. However your inventory is limited. I wish you would go back to your original philosophy when you first opened with better inventory with some limitations. I love your store and I could AWAYS find what I needed. Now I have to make the rounds to Walmart and Homegoods to get what is on my list. I understand the need to have cost management but surely you can meet a happy medium. I also like your coupons. I do not want to join anything - no coupon club!

Hello,

my favorite sheets that you sell and supposedly make I was told you own Wamsutta are Wamsutta's PIMACOTT 624 THREAD COUNT SHEETS.

You never have them in stock at all & I am upset with a huge company as Bed Bath and Beyond that you would not know what your customers want with

all the positive reviews on these sheets and yet you never restock them at all!

Shame on BED BATH & BEYOND for not having restocked you BEST SHEETS EVER YOUR WAMSUTTA PRIMACOTT 624 THREAD COUNT SHEET SETS!

BRING BACK YOU WAMSUTTA PRIMCOTT 625 THREAD COUNT SHEETS SO YOU CAN MAKE YOUR CUSTOMERS HAPPY AND GIVE THEM WHAT THEY WANT NOT WHAT YOU WANT THEM TO PURCHASE THE JUNK YOU ARE SELLING RIGHT NOW ON YOUR WEBSITE!

I recently had a housewarming and received king size 1000 thread count sheet set by Pima for a gift; however, I did not receive a gift receipt. Today [protected]) at 6PM I walked into the Westland store at to exchange the sheets for a di9fferent color. The Caucasian clerk stated, "I don't think it will be allowed for you to return or exchange the item without a receipt." In stated you don't think, well can you obtain the facts on this matter. The salesperson called the African American supervisor who walked up to me and stated, "our policy states if you have no receipt, you cannot return or exchange an item." Okay no problem was my response. Clearly Bath Body and Beyond policy states "If we are not able to track down your receipt, you still maybe be able to return or exchange new or unopen items without a receipt. These items maybe excepted for exchange or refund in a form of merchandise credit of the current selling price less 20% (we assume customers make the most out of our famous blue coupons) Whenever web issue a merchandise credit, we'll ask you to show us a government-issued photo id* Returns of opened or used items without a receipt will not be accepted." To employ an individual who has no knowledge of store return policy is so terribly wrong, but what is even worse is to have a store manager who lacks knowledge of the store policy. Unfortunately, for both employees after I left the store, they discussed their feelings on this matter which an African American female so me in the parking lot and stated verbatim what was stated between the two employees. I will be launching a complaint to a higher entity. Far as the employer they should receive training on store policy, but most of all, defaming the someone's character in front of others.

An order was placed via website and rcvd email that it was cancelled. I tried again via new cc thinking it was cancelled by my card as it was a large purchase. Tried again w/ new card and same thing occurred. I called customer service and they said that they are having a problem with website cancellation and that I should not worry and I would be refunded within 24-48 hours. I received an email on day three to call resolution team. I did but was only able to leave phone number for a call back within 24h. We are now on day 4 and I have not been refunded and cannot speak to anyone for refund.

I went to the Ithaca Store during my lunch break to buy Keurig coffee pods. I purchased (2) large Study Break boxes which were $39.99 each. The pods were on sale for 20% off, and I had a coupon with me for 25% off entire purchase which was valid 12/12/22-12/25/22. After ringing things up, the sales associate stated that they are not accepting coupons in this store. I asked where this was posted anywhere, and she said "it's not, we just tell people." I told her my neighbor bought coffee pods just last night and used a coupon, and she said "well she shouldn't have." This is NOT FAIR. It is one thing if the policy is posted in the store, but something totally different if you wait in line and are told when checking out. I only have a 30 minute lunch and did not have the time to get something else.

By the way- you should have see how many people got out of line when they heard that they are not accepting their own coupons.

Hello Kenneth,

Stools were damaged

I am appealing you once more in an effort to get my full refund of $ 671.31 for two bar stools. Whenever Bison Office responds to me they quote a refund of 309.00. That is only for one stool. I purchased a pair and would like to be refunded for the pair.

In the email below you told the Bison office to refund me my money and follow the same policy as Bed Bath and Beyond. Last week, I spent a lot of time emailing Mary, who is also part of your Market place team and emailing Bison office literally begging them to send the return label so that I can get my refund.

All I get back form Mary and Bison office is that they are working on my issue and to please be patient. I have been more than patient!

You are the only person that actually told Bison office to send me the label and follow the return protocol. I have never experienced such frustration as a customer. I do not understand what has to be investigated that would take 12 days. I am reaching out o you in desperation to help me get my refund. If you or Mary in the Market place team cannot get Bison Office to refund my money then maybe contacting corporate office of Bed Bath may help. If you think this Is what I should do can you, please provide me with the information.

I feel as though I am getting the run around and definitely a stalling tactic is taking place. This is truly unacceptable. I will never purchase anything from Bed Bath again. I have shared this awful experience with family, friends and colleagues, because I would not want any one to experience or go through what I have endured.

I was promised a refund, I complied with uploading photos. I could not video tape the stool because after seeing your email I took the stool apart and packed in back in the box for shipping. I would not know how to video tape a damaged product.

Please help me to get my refund. This is how strongly I feel about a company that is refusing to refund my money for a purchase that did not meet the standard as described.

I appreciate you so much for telling Bison office to send me the return label, but obviously they are not respecting your request or decision.

I eagerly await your response.

Brenda Young

Sent from Mail for Windows

From: Brenda Young

Sent: Tuesday, December 6, 2022 1:05 PM

To: reply+[protected]@seller. bedbathandbeyond.com; Brenda Young

Subject: RE: You have received a message about order MPL3955634112-A

This message appears to be for 1 bar stool I purchased two) 2 at a total of$ 671.

00

I am requesting my full refund for both bar stools

I made that clear to the sellers in my many conversations with them.

Can you please make that clear to the sellers

Thank you

Sent from my T-Mobile 5G Device — Original message — From: reply+[protected]@seller. bedbathandbeyond.com

Date: 12/6/22 12:45 PM (GMT-05:00)

To: [protected]@msn.com

Subject: You have received a message about order MPL3955634112-A

Hello,

You have received a message on regarding order number MPL3955634112-A

Order status: Received

Item name: Armen Living Naples Swivel Barstool in Chrome finish with Black Faux Leather and Walnut Veneer Back

Item status: New

Item price: $309.00 — Subject: Issue with item received

Hi BisonOffice,

As per Bed Bath & Beyond return policy, the customer can return the item regardless of the reason as long as it still meets the requirements and is still within the return time frame. Since this was ordered in the Bed Bath & Marketplace platform then it will also follow our return policy. If you have further questions you may refer this to your category manager.

As for the return label, it should be generated from your end since it will be returned to your warehouse and the refund will come from your end, as well. Please provide a return label for the customer to ship the item back to your warehouse.

If you have further questions please feel free to email me or reach out to your category manager for prompt resolution of the issue.

Regards,

Kenneth P.

Marketplace Team

Bed Bath & Beyond

1-800-GO-BEYOND® [protected]) — Should you require any assistance, please do not hesitate to contact our customer service at

Thank you for your business. — Your team

Hi all,

I have had issues with my 2 shipments. The first shipment consisted of 2 clothes steamers and a box of Green Mountain coffee pods... the coffee pod box was crushed, pods were scattered and some pods were busted open into the bottom of the shipping box. I am concerned about the handling of this shipping box and disappointed with my damaged contents. Order Number

BBB3954061973

The 2nd box had toothpaste, wax candle light and 2 pump soaps. The box came with a hole in each side. And one pump head was protruding through the side of the box and had leaked. This is crazy... I no longer trust the packing with your company. order number: BBB3952432927

I have photos if you need to see them... Although I threw out my soap sprayer box as it smelled from the spilled soap. Now, I am worried as I also have 4 bottles of sanispritz coming soon. :( Pam

I had orders placed in Nov. and the website guaranteed delivery Dec. 3-5 then moved to Dec. 3-9. Still shows this date, but the item hasn't even shipped yet (still processing) and no BBB representative can help me, stating it will be out for delivery soon. I can't contact the actual vendor/no idea who they are and BBB also doesn't give option to cancel order. I had my contractor work delayed. No updates from BBB and no way to connect with anyone about the issue.

I just visited your store in Pleasant Hill, Calif. on Friday 12/09 and was appalled at what I saw. What happened to your store? It was dirty (looked as though the floors hadn't been vacuumed in a week!), the shelves were empty, there was many items that had no prices marked, the restroom was so bad I tried not to touch ANYTHING. There was 1 poor woman at the registers while there were a dozen people in line! God forbid that anyone had a problem at check out as we all had to wait while she dealt with that! I felt so sorry for her as she really was trying as was a sweet person when I finally got to check out. I remember going to your stores and it was a pleasurable experience, but not now. Please bring things back to where they once were. I am not one to spend my time writing to companies complaining about things, but if things don't change you will go out of business.

I ordered a KitchenAid 5-quart Artisan stand mixer in contour silver on 11/21/2022. When I received the package on 11/27/2022, via Fed-Ex, the pouring shield, which is included in the product description, was not there. I am very happy with the mixer, but I am frustrated that the pouring shield was not included, as I made quite a mess when I made bread. I called the customer service # your website on 11/28 and spoke to a young man named Amiel in the Philippines, and he gave me a case number: [protected]. I was told I would receive an email confirming shipping info for the pouring shield as it should have been included. I never received an email, so I called the same number again on 12/1 and spoke to Raven (in another foreign country), who told me the package would be delivered. She stated I would receive an email within 24-72 hrs., and at this point I have not seen an email indicating I would receive the item. I then called the Augusta Maine BB&B store and the manager there, Cornelius, told me that often it is of no use to call that number, and he told me to call KitchenAid to request the item. I have not been able to get through to them either. This is very poor customer service, and I am very close to filing a formal complaint with the New Jersey Better Business Bureau about how badly my case has been handled. I would appreciate a prompt response on this matter, as I would like to use this mixer for the holidays. Below I have included a screen shot of the description of the included items for this bundle which lists the pouring shield.

Thank you,

May Couch

Please please remove me from you mailing list. I never asked to be on it I don't want the junk mail I keep receiving from you. I get circulars a few times per week, especially around holidays. I bought a gift for someone and expressly chose to not get mailings and promotions. I don't understand why that wasn't honored.

ECRWSH**C103

Joann Constantinides

or Current Resident

617 Hiscock St.

Ann Arbor, MI [protected]

Thank you very much.

My order was canceled on 11/30. I contacted the support line but they told me I was the payment method (ZIP) canceled my order. When I contacted Zip they said that they did not cancel the order and that I would need to reach out to the merchant. I've been attempting to get an answer from bed bath and beyond for 5 days and each day they tell me "We will reach out to you in 24-48 hours. its been 5 days and I have not received a single email or call from them.