Belk review: Refund

The store location of Belk in Lufkin Texas needs to be closed and no customer should shop there. This store refused to let me return items which I know you can do with a gift receipt and then the manager had the nerve to email me and said she explained the policy knowing her but lie. If belk just going to email her the response and not even investigate or talk to them what was the point. Customers shouldn't even file a complaint with their home office or belk because they don't do nothing. They did not even say nothing about no 30 days her or the cashier or that it was party dresses but she said she told me that. A matter of fact only one was a party expensive dress. The other two were regular dresses. She did not explain no policy to me so she's full of lies. She just said oh we don't do that type of stuff and walked off. Customers should not shop there when a manager is not loyal or full of lies, even the cashier's lie. She only told me because she probably got in trouble or she wanted to make up something to defend herself. No one including any customers should have to wait 30 minutes for a return. I only had three simple things. That's how slow they was and no line the cashier was just walking around the store and just standing there most of the time while she was waiting for a manager or she was checking out other customers and just overlooking me. Oh and another manager was too lazy to walk over and she said from a distance something but she never even came over and help us and the cashier pretended like she didn't hear her. I was telling her she's trying to get your attention. So yes the managers are too lazy to even walk up there and see what customers need or do a return. I do not want to hear from this manager again because that store is full of lies, especially the manager, Lauren Montero. She did not apologize in the store but when y'all sent her to the email she wants to keep apologizing. That's not the way to do things. She should have apologize in the exact moment when this happened but they didn't care. They really didn't care they wer

e just rude as hell.