Belk
Reviews and Complaints

Purchased a prom dress for daughter - THE dress. It came damaged, there isn't another in her size, so can't exchange. Contacted customer service via phone, stating we're willing to keep if they cover cost of cleaning/repair. They escalated and filed a case 8226298 TWO weeks ago. I have followed up several times via phone and all they do is note the case account. I have followed up via email to the address that emailed me with claim info, no answer. I have tried to call local store before going in, to discuss with manager on duty, and no one answers the phone at that extension ever, or any other department for that matter. Sometimes I get hung up on and/or the phone rings forever. What a shame Customer Service in this world is dead.

I am loyal Belk customer. I have chosen Belk over all other Department Stores for over 50 years. I have had very pleasant experiences in my transactions with Belk employees.

I am writing because of a very unpleasant experience with a Belk employee today. I will attach the receipt: Store: 17 Register: 112 Date: 4/4/22 Time: 7:50 PM Trans ID: 5034 Assoc: 039594.

As I was checking out, it was discovered by the associate that one item did not have a price tag on it.

At first the associate stated that she could ring it up the same price as the other item I was buying (they were not the same). I informed her that the untagged item did not cost as much as the other item. There were two associates at the counter with no other customers. The associate stated do you want to get me one with a price tag on it? I said yes, I’ll get another one but this is the only extra large.

When I left the counter to retrieve the other garment, I discovered the price tag on the inside of the garment about halfway down. When I got back to the register (still no other customers) I stated the location of the price tag and suggested that maybe the item I was purchasing had a tag there also. The associate stated “It doesn’t have a tag on it, that’s why I sent you back to get another one.” I stated to her that her statement was rude and offensive. I said I was well aware of the reason I was “sent” back to get one with a price tag on it. She again stated “That’s why I sent you back to get another one.” I said just ring me up, you are very rude. She smirked as the older associate standing there with her said nothing.

As she finished ringing me up I stated “You do understand that I was aware of the reason I went to retrieve another shirt and the rudeness in your statement. She stated “yes, I’m smart, I’m not dumb”. At that point the older associate state something to the effect of that’s enough and told her to stop.

As I left the counter there was conversation between the two. I turned around and looked at them. I was very surprised that there was not an apology from either associate.

I went to customer services to complain. A manager promptly met me at customer services and listened to my complaint, apologized and promised to take care of the matter. She happened to be the same lady that had assisted me when I was picking out the items I purchased.

When I got home with my purchase, I discovered that the extra large that I wanted to purchase was replaced with small shirt with the price tag on it. Now I have to make a return trip to Belk.

I have always held Belk in high regards. How could something like this happen? I don’t like playing the race card, but I am a 64 old black retired North Carolina State Highway Patrol Trooper who always treated people respectfully.

Thank you in advance for your kind consideration of this complaint.

Respectfully,

Virgil Lessane

[protected] email: [protected]@yahoo.com

I visted Belk in Christiansburg, Va on 3/14/2022, in the afternoon like between 4&5 o'clock Experienced poor service from employee. I was in the makeup are (Clinique). I was looking at some i guess was testers of foundation. The lady working there apparently was stalking me like a hawk. I picked up one of the makeup foundations took the lid off of it to see how dark the color was, i never touched the end of it. It actually come out on my hand when i opened it, she walked over to me and said she had to sanitize that and

more or less took it out of my hand squeezed some out and swiped it across a sheet of paper, put the lid back on it and said thats to dark for you anyway, put it back on the shelf she said unless you want to try it on, i said no and walked off. That was just a little extreme and very rude. I didn't appreciate that at all, and I will buy my products else where not at Belk. Please respond, I have never heard back from the other complaint i sent.

My wife and I are vacationing here in the Mount Pleasant, SC area from Canada. We've been to this area a half a dozen times before and love it here. One of our favourite things to do here is visiting the local Belk store. We haven't been here in quite a while, so when we entered the Belk store just after opening from the north door like we always do, I quickly noticed that there weren't any men's clothing. I then looked across the parking lot and saw there were a separate men's store. I told my wife that I would go across to that store. When I arrived at the men's store, I saw an employee at a counter. I went over to talk to her about the separate men's store. She was mentioning that they did split the store about six years ago. As I was talking to her, another employee came over and interrupted our conversation with a shoe in her hand to tell her about some customer. I told the other employee that she was rude, and she just brushed it off with a comment that she was looking after a customer. I was customer. I went to look for my wife in the main store and found a nice employee and asked him if the manager was around. He quickly arranged for a manager to come and see me. I told the assistant manager what had happened to me and while I was talking to her the phone rang, and she answered it! I thought I was here on a bad day. Anyway, I told the assistant manager who the person was at the men's store, and she knew who it was. She was a middle-aged woman who had her hair done up in a bun type thing and was wearing a lopsided brown sweater. We both left the store after my wife had put away the things she was going to buy. We've never experienced anything like that at that Belk store before. There was definitely no southern hospitality at that Belk store at 10:30 on March 10, 2022. I think these two employees (one who reached assistant manager status) should be mindful that shoppers have choices and their jobs depend on returning customers.

I am a long time Belk credit card member (1998). On Thursday, February 17, 2022, I made an attempt to purchase some items online and my request was declined. You can’t even imagine my shock that this happened. After a call to your customer service, I was told my credit limit was decreased from $8,000.00 to $101.97. At this point I’m flustered and in disbelief. I was informed that this was done because of a credit report your company received (credit agency targeting certain zip code). I am 91 years of age; I can’t drive anymore and along with what’s going on outside my four walls I rarely get outside my home (mostly for doctor appointments). I use my Belk’s card for purchases doing Christmas time, special occasions and gift cards for my grands and great grands birthday’s. Having the ability to shop online was such a good thing. How could this happen, no prior notifications were sent. I have not opened any new accounts in over 10 years. At this point I am in a derision, where do I go from here?

12/18/21 I placed online order for 2 bottles of Giorgio Armani #[protected] for $191.12, the order never arrived and twice I have been to store which is far from where I live to no refund or real help on the matter. one lady filed a claim ticket and they refunded $28.54 to my account, where is the rest of money your stealing from me? You put it on web site to buy, your responsible for product and refunds. Please refund full amount! Teresa Weaver acct. # [protected]

I bought a ring in December. It wasn't told to me about Lab Grown. Didn't know what it meant. Then started reading about them. A quiet expensive pair of earrings. Learned they depreciate in value as time goes by. Snipped tags off and tried them on. Was in Vanderbilt hospital for a week and then tried to take them back, nowhere did it say if you have to take tags off you do not get to return. Not worth what I paid. My lawyer says since no one told us that policy, you have to take them back. I could have taped the tags back on if I had known.
Please get in touch with me before the attorney files suit against you.

I went in to return an Estee Lauder foundation I had purchased 12/21/2021 at the Columbia, SC location inside of Columbiana Mall. It's already a bother to return seeing how the woman at the makeup counter had matched me and I had told her multiple times my exact shade but yet they put the wrong shade in the bag and I didn't notice until I was getting ready to go out to my Christmas Eve dinner. Today I went to return it and was told they couldn't do a return because it was open but they literally processed a return for an elderly white woman in front of me so it felt like a slap in the face. Then she stated she could do the return with a receipt. They emailed me the receipt so I ask if she could pull it up. She said "No." and turn to walk away. Told me to look it up on my phone. I'm standing here with the Belk bag in my hand, plus the product, and the email asking me how was my shopping experience and you're telling me it's nothing you can do but you're running around making OPENED returns and helping every white woman in the store?! I just left the foundation on the counter and left. There is nothing I can do with it and I refuse to be the angry black woman yelling in a Belk filled with white women making me look like a liar. I spend way too much money in Belk to be treated like this over a $40-$50 foundation. Do better Belk.

I ordered an item online for store pickup(Prattville, Alabama store). After 4 hours it still was not ready (showed 2 items in stock). My daughter in law went to the store to pick up the item and was told she could not get it until sometime the next day. She pulled the item from the rack and took it to them. They said they could not sell it to her, no way to pull item out of the online order system? They also would not sell it to her at the price I paid if I cancelled my order. Called the store, talked to associate and manager. Was told they had to give the product to me since I ordered it. I had put my daughter in law's name on the pickup sheet and advised the associate of this. Still said they could not complete the order. Manager came to the phone and was very rude. In the end I was told they would handle it and hung up on me. Ended up selling the product to her at the cost I paid. Why argue for 30 minutes and then resolve the problem? The store was empty, not busy enough to delay an online order that said it would be ready in an hour! When I filed a complaint online, the manager(Nina C) that hung up on me was the one to respond to my complaint! Needless to say, all I got was "we apologize".

I just want to say what a horrible idea top management has had in restructuring the Belk in Cullman Alabama. They've taken away many of the cashier stands that were conveniently located in different departments and this has made the lines longer, more of a wait, not to mention the fact that if I'm in the back of the store in the linens department and I have a question I have to walk to the front of the store because no one is ever around to help. This is also true of other departments where there is no employee that can offer any assistance. I know the store management is working hard and doing the best job they can do but this restructuring is ridiculous. Please bring back the cashier stands in the different departments. I know you think you've streamlined the process but you haven't and you've only made it more frustrating.

belk billed me for an order that has not been received. Tracing the order shows it is not expected to be delivered until 2 days after I received my statement. Never will I ever go into one of their stores or order anything online from them! I have been a customer of their for quite sometime and Don't appreciate being treated so badly. I have destroyed my card and their app!

Ordered on Oct. 28th, I keep checking regularly on the Belk web site to see when they would arrive. I finally called today and stayed on hold for 36 min. The guy that answered saw that they had been shipped but not delivered. He said he would have them sent to me in 2 or 3 business days. Then after checking, he said they were not in stock, except the stud earrings. Of course the earrings are unimportant to me but the other two items were for Christmas presents.

My complaint- don't advertise items that are marked down and then not deliver.

Your Elizabeth city Belk store's management is horrible. They run their employees to the ground. They have know idea of how to manage or supervise each department, making 1 employee run all over the store helping customers and then expect them to ring customer's up. WHAT KIND OF MANAGEMENT IS THAT! They're burning out their employees.

While I was looking around at the clothes two of the clothes rack fell on me and they fell on me without me even touching them.. I haven't been able to work since the clothes rack fell on me.. The store manager took pictures of my foot but I have not heard from anybody else from belks.. And my foot is hurt pretty bad and I have been out of work for several weeks..

I bought two pair of pants from the Waxahachie store (August 29) using my Mastercard. One pair didn't fit well and although all the tags were present, I had accidentally thrown away the receipt. I thought they could pull them up using my cc. Went back to the store Sept 03 to do a refund. The first cashier couldn't find the purchase in the computer and acted as though I had shoplifted them. She called the manager and he took me to another cashier and left. Same thing happened. I went home and pulled up my credit card billing. Next day I took it and the tag from the pants I was keeping and tried again. The manager Frank, was really rude and insisted all he could do was give me the cash in the amount of the sale price that day. I kept asking how was it possible my credit card showed the purchase only a few days prior but Belk's system showed no purchases. Never got an answer except for "take it or leave it" That's really fishy. Perhaps I should have disputed the charge on my cc as they don't seem to be able to prove I purchased anything.

New managers are completely incompetent. Unprofessional.
Schedules are not put out in a timely manner. I have another job
The store has turned into for lack of a term Ross or jcpennys. the floor layouts are wrong. Management goes against store format. The floor doesn't flow, people are confused. Returning customers ask were is everything. Constantly changing the floor bc protocol isn't being followed

Having so big store in mall and lots people come in Willie is pandemic and no air conditioning no good ventilation in Milledgeville ga this is crazy you either shut store down or you gonna have this people infected with COVID