Bell
Reviews and Complaints

An 87 year old Slovenian woman moved to Ontario and asked a friend to connect with Bell to have a phone installed. She only speaks Slovenian so she had a friend go online and set up an installation. This took less than 3 minutes on the computer.

The following morning (a Sunday), she decided she does not need a phone and wanted to cancel it. Her son that does speak English called Bell and told them that she does not want a phone and to cancel the installation. The Bell representative on the phone stated they could not cancel it without speaking to her. He asked if they spoke Slovenian and they stated no. He then told them that the phone is not needed and to not come to install.

Installation day came and went and no Bell showed up, good, they got the message and cancelled the truck.

A month later, this 87 year old receives a bill from Bell for the Installation ** NOTE ** There is no phone number associated with this Bill.

The son called and told them the history of the situation, there is no phone, no installation took place and to fix this as she does not owe Bell anything!

The following month, she receives another bill with interest now applied.

Again the son calls and explains the situation to the rep and asks that this be cleared up. Once again they want to speak to her and once again he asks if they speak Slovenian because she does not speak English. The answer was No.

Two weeks after that I get a knock on my door, it's the POLICE, they are checking up on me to see if everything is okay because 911 was called by a number registered to our location. I grabbed my cell phone to see if I had pocket called and No, I hadn't. I informed the Police Officer that we only have cell phones, no landline for over 8 years now. He spoke to us to make sure we were all okay and then left.

Another week goes by and my husband now sees Bell workers out front working on the box in our front yard, he went out to see what they are doing and they stated that a number from that box keeps calling 911 and they can't figure out where and why this is happening. They stated they can see that no phone line is connected to our house so they don't know how this is happening. The workers stayed outside for over an hour (standing at their trucks, not at the box they were checking on and then left)

A new Final Notice Bill just arrived today (it's now been 4 months) from Collections in the amount of $328.94! We have called many times to correct this but they seem set on just charging this woman more and more.

My Guess is that Bell does NOT communicate with other BELL departments.

The installation was cancelled and never happened but it looks like the billing department never GOT THE MEMO! - there is no phone - no phone number - no phone wires going into our home, yet they still try to bill this lady for something she does not have!

She's 87 and has the onset of dementia, and Parkinsons, some days she does not know what day it is, where she is etc... but when she does have good days, she is worrying about this ridiculous Bill!

In The summer someone came by representing Bell, they asked if I wanted their service as they would be putting lines and equipment in my yard.

I asked if they could describe what it would look like, they could not.

Later I received a letter in my mailbox, asking me to call, I did and asked what it would look like, no answer was available.

Recently someone from Crown came to my door, I asked what it would look like, he couldn't tell me, but said he had been doing this for 5 years, and no one asked before. He left yelling profanities that he was going to dig up my whole #$%& yard.

Later I saw a bell supervisor, who explained what they were going to put in my yard - took him less then 5 minutes to describe it.

Today Crown dug a hole in my yard, I did remind them that no hydro locate was performed on my yard yet. Crown employee said I was bugging them, and should go inside, or they would call the police.

This is how they left my yard so far, while telling everyone that walked by that they were doing this because I was difficult.

Very interesting

I became a new customer in April. I made a complaint in October. I still have people calling me asking for money for my "overdue" account. Here is what is happening. I signed up for 3x25$ cell service for three of my kids. I was hesitant of joining bell because I have nothing but trouble with Bell before. I have Satelitte service and the three phone numbers. These phones were for my kids to have safety and a way to get a hold of me. I made my payment in April, May, June, July, August, September, many a payment over four hundred dollars. In July the kids phones were cut off and I was called to make a payment, so I did. To the same account number each month numerous times...I repeat- to the same account number. I was not notified of a change to my account number. re out.

Sales person made offer of $35 per month for Internet my bill came to a 115 per month being permanent for 2 months in a row plus in store plus installation cost me over $300 canceled no told no apologies from bell. Spent one month trying to get the Internet program to work. Very poor customer experience.

Bell Ex deal Aug 23 Fib/internet @ $75 +$100 visa BDBDMG9V

Aug 24 internet only @ $34.95

BDBDMG9V

Sept 5 $? BDBDMG9V

Sept 20 $99

BDBDMG9V

Sept 21 $216.84

Account [protected]

Sept 24 $30 credits

BDH8BCLB

Oct 21 $316.84

Account [protected]

One of our neighbors received Fibe service in the April/May timeframe. The function box is in front of our house between sidewalk & street. They have not come bury the line so they have the line running from the ground through our tree and down the street. Recently a neighbors child tripped over the line and scrapped himself up. This is huge safety hazard which Bell has choose to do nothing about. They have ignored our requests repeatedly!

Tonight I tried to call to set up nhl hockey on my bell account. I called and was put on hold for over 30 min. I hung up. How in the world could I have to wait 30 min o hold when trying to upgrade my account. That is terrible. Don’t even have consideration to come in to call once in a while and apologize. It’s too bad I have no other option than bell or I would be gone long ago.

You sent me a letter stating that I’m required to get an up grade to my system at no cost to me.

I called on Oct 7. After waiting for an hour on hold finally spoke to a person not one in Canada after approximately 1 hour of being told sorry the person hung up on me. I then called back and after waiting another hour finally spoke to someone in the. Purse of the next hour I was put and hold and told sorry too many times to count. At the end a date was set for Oct 11 between 8to 5. No shows

The email you sent said Oct 13 but you cut off my internet Oct 11 called again Oct 11 was told you would turn the internet back on but would take 24 hours it’s now Oct 13 still no internet. For the second time I’ve waited all day Oct 13 for service person to come at 410 pm get a call and was told they can not make until 14th between 9 and 12. I have never in my life ever heard so many insincere apologies also the email you sent said I would have to pay $70 for installation but the letter you sent says free of charge

Another reason I will never ever allow Bell on my property. Have their Fibe wires sticking a couple of feet above the ground at the end of the driveway. First told 3-6 months to bury them. Then I said they were a tripping hazard, that they would be cut by my snow blower guy. Had a repair ticket for today between 8-5 pm. Called this morning at 7 am to confirm they were coming cause they have left me waiting all day in the past and not shown up. Only to discover the ticket had been deactivated. The staff person reactivated it. Called at 11 am to make sure they were coming. Talked to two people (2nd when I was hung up on by the first person) and told there was no ticket and suggested they open another one. Nope, not waiting all day ever again for them not to show up.

On Thursday Sept 22 I reached out to internet customer service to discuss our Internet cost and the incoming bandwidth. The site specifies for Fibe 50 plan a special for new customers which is $55 per month and specifies monthly fees are $90 per month minus $35 credit for a total fee of $55 per month for 2 years. My question was based as part of this promo it also specified monthly costs are $90 per month (as per the Bell site) and why are we charged $108 minus $10 credit. I understand we are not eligible since we are an older loyal customer and nothing is granted to us (as always) but why does it specify $90 per month ? As I asked the promo department what they can do for us, the representative was rude and as I specified if there is nothing you can do for us ? she literally hung up on me. If that is the standard customer service Bell encourages, I strongly recommend to re-assess.

As a loyal customer of many years, based on this conversation we will be leaving Bell for another service provider. And I am convinced we will find a company that cares about loyal customers. This is a second same experience with your company as we experienced the same with our cell services. Unfortunately, even with the years, nothing has changed.

This the most obnoxious and most aired commercial on TV. The executive that signed off on this ad should be demoted to the mail room. It does nothing to incentivize a consumer to sign up with Bell for any reason. What is even more annoying is the number of times per hour that it is aired. Donate the milions of dollars that is wasted on this commercial to a worthy charity.

This is the survey response I provided to bell when the last attempt I made on the chat line to fix my problem. It prompted a survey with a list of questions if I would use bell or recommend bell etc. Then it asked for specifics and here is what I wrote:

I want my crave channel working. It asks for a password and I don't have it.

No one wants to help with it

I call bell they ask me to contact crave direct and actually give me their 1888 number

I call crave and they say they can't help me with the password to access crave and they say I need to speak to bell. I call bell back and they say sorry let's help. Then they tell me they are emailing me the password and setup. To follow instructions on the email. I confirm in the conversation before I hang up you do understand what I need. Once I get the email I will be able to access crave and enter the password that it will provide or I change it to so that I can view my channel to which I am paying and is part of my package. Answer yes.

So the email asks for new password and reset.

Once I get this, what do I see, I am logged into my billing account. The password change was for my billing account, which of course I didn't need. So then I take a break. Pissed off to the max. I come back and try the chat line and what is my answer after typing and typing away. Let me help you. I can't help you with that but can forward you to the right person and I get, I can connect you with the support team. I said I have been talking to them. If they are in the philippians not interested because they have been giving me the run around and don't understand. Then this is my response we cannot process complaints via chat. Call 310 bell or 1866-310 bell. Really? I'm not ignorant.

This tells me everyone ones to get paid, but no one cares to solve the problem / challenge I have. No vested interest. Disgusting and shameful.

I was looking to upgrade my Phone. I have a corporate account. I thought it would be easy, not so.

Step zero, Today, call customer service, answer, go to the bell store

Step 1 -go to a Bell Store, no they cannot do the upgrade, they tell me to go to the Source.

Step 2 -go to the Source, no they cannot help me as my account is a corporate account, go to the bell store. The Source calls Bell customer service and are told they cannot do the upgrade, we need to go to the Bell Store. We need a NAD Number

Step 3 - Go home, call customer service, go through all the iterations, again, finally get the new NAD Number and have to go to another Bell Store.

Step 4 Go to the Bell Store at 3.00 p.m., give them the paperwork and the new NAD Number. New NAD number has been taken, duh? I just got it one hour ago. Decided to migrate to a retail account. Rep called customer service. Some problem with credit at credit company, we have been a Bell customer for over 30 years. Again big Duh!

Step 5 Bell Store rep had to call Bell customer service. Had selected our phones and data was transferred, Bell rep at store, followed Bell's Process for migration and had to reverify information several times and I do not know how many customer reps he talked to and he works for Bell. God Bless him, He was the consummate professional, had lots of patience with the Bell Beaurocracy and apologised profusely for the in my words, the bumbledom and stupidity from Bell customer service.

Step 6 finally got the upgrade and migration through this person's perseverance and patience. Left the store at 7.45. What company takes over 4 hours to move a little guys' phone? You are out of touch with the common folk.

Step 7 as of right now we have the phone, but our satisfaction with Bell's customer service is zero, but not with the rep who helped us, he should get a Big bonus for shouldering through your bureaucratic processes , despite the setbacks from his own company.

Opinion, this company is a bloated bureaucracy, with no clue about customer service at all.

Last observation, we also have fibe, I do not know why, as it cuts out frequently.

Bell executives, wake up you are lucky to still have my business. If it had not been for the rep at the Bell store who persevered, I would have moved all of my business elsewhere. Take Note... You are on Notice!

I called BELL over the weekend that i needed a home internet in my apartment in Moncton, I was assigned work order no BD7HQ5B7 and a confirmation that a technician will be at my resident within the hours on 8am - 12noon on Tuesday, 5th July, 2022 to install the internet service.

I have to cancell other appointments I have for that period to wait for the technician, it is fustrating that the technician has not come up to the moment i am filing this complaint(2:46pm).

Ok. I don't know where to start. I am beyond upset. In March I was going to switch everything to bell (tv, internet, home security and cell.) Then I changed my mind and cancelled everything. I had no problem cancelling tv. interned and security system, But I I've been getting bills for a cell service that I never activated or used. I called 4x. On April 27/22 I called again and the person told me they would take care of it. (comf. #02-[protected]) Well the next month I get a bill for 0 dollars. This month I get a bill for 43.10. So I called again (June 24/22) They tell me they can't help me but if I go to a bell store they would help resolve this issue. So I go to the store and they tell me they can't help me either! Here is some info.

acc. # [protected]

customer ID# 2799324ZZZ302

Bell mobility # [protected] (never activated or used)

You can reach me on my cell [protected]

E-mail address. g. [protected]@cogeco. ca

Please let's resolve this matter.

On May 4, I received a text message from Bell telling me I can change my smartphone plan to their promotional new plan which is $40/month for 5GB data and unlimited Canada-wide talk and text. It gives me a number to call which is [protected]. I call this number 2 times and same woman pick up and keep telling me they cannot find the plan I said I got from the text message. They ask me for my Bell account number. I gave it to them, and they still give me the same answer which is "I am not qualified to this new promotional plan". Then I call Bell customer service 416310-Bell, they said that plan only applicable to new activation. But when I reread that text message, it said "you can change your plan", clearly what they mean is this plan is not for new activation. I want to know if the [protected] is really a Bell marketing dept, and if not, why they can pretend Bell and send me marketing text message like this? And also, the customer service rep from 416310-Bell should not try to get rid of me by coming up excuses like "this promotional plan is only for new activitation" but in fact the text message told me "You can change your plan" by calling [protected]. Both the female agent from [protected] and the female agent from 416-310-Bell treat me poorly and seems like they think I cannot afford this new promotional plan. Their attitude disgust me. I hope Bell could discipline these two female employees if Bell really have this new promotional smartphone plan but these two ladies just try to hide it from me. Next time, please don't send me any text message if your product doesn't apply to me. Thanks!

In late December 2021, Bell introduced a new "improved" app for its Sympatico email customers. Since that time the "Mail Filter" feature has not been functioning. This is where you insert the email addresses or domains of senders you wish to block. If you try to edit an existing entry it will appear to update and save the changes but the next time you log in the old entry appears. You can not delete any entries at all. Even worse, this app has its own "virus and spam collector" which has blocked many important emails from getting through to us. Even if I make these senders into "Safe Senders" using the new app, they are still blocked beforehand. There is no way for me to see the list of Spam emails. Emails from Bell letting us know our bill payment is due are also blocked. The last bill payment email I received from Bell was on Dec 22nd 2021. I have called the service line 3 times (they indicated that they recorded each call for quality insurance) and the reps are compassionate but each rep has no help to give. They keep saying that Bell is working on it and a change should come some time in March...

L Witt email: [protected]@sympatico.ca

Nov.1, 2021 I established internet service for my adult daughter and two young children who needed much support to escape serious domestic violence this internet provided entertainment and all communication, including door buzzer building entry security in early Dec. 2021 I was sent an email from Bell requesting payment of this first month bill and installation fees the client rep at Bell merged this service into my ONE BILL account as it is in my name and I pay it. I was assured that the account payment would be taken from my One Bill Account which had and almost always has a Credit balance. Later in Dec. 2021 I was emailed another notice from Bell demanding this payment. this client representative placed me on hold and returned assuring me that she had taken the payment from my One Bill Account Credit and that this service was merged into my One Bill Account. I could see it there from Dec to present Feb.2022. Feb.23, 2022 Bell sent me yet another email demanding payment. No one seemed to understand that it was being paid monthly as part of my One Bill. This service rep recognized the error and immediately took the payment from my One Bill Account, Sent me an email refunding the late payment fees and assured me that there was no more issue. Feb.24,2022 at 1 am this internet service was disconnected by Bell Canada. I spent countless hours in the phone with multiple agents including Technical Dept who said the account showed as active. A service technician was sent to my daughters apt the afternoon of Feb.24,2022. He found the service was not in need of repair but that it had been disconnected. I could not get anyone to recognize the error on Bells part. Hours of begging and crying for help finally service was restored at 4:46pm Feb.24,2022. I was asked to provide Drivers License, Date of Birth etc being told they needed to do a credit check despite the fact that I had nothing to do with their errors. The treatment I got was so horrible, I am sick over it. Suddenly I have a new service contract email, a new Service order etc. and know nothing else. How could Bell disconnect my service although the account is in perfect standing for so many years and for no cause? Better yet I was humilated, hung up on, berated etc for trying to have Bell own their mistake. This is the worst treatment I have ever had from Bell in the 35 years I have been loyal to them.

Incident date: February 20, 2022

When I did a speed test this morning on the Bell Home Hub 3000, I noticed that the speed is 500Mb/s instead of the speed I’m paying for 1Gb/s. When I switched to 1Gb/s speed I did a an initial speed test and I was receiving the 1Gb/s speed. When I contacted support she confirmed that my internet speed has been lowered to 500Mb/s. After she switched my speed I was able to get 1Gb/s downloads again. Her explanation was a faulty firmware update that caused the issue. Although not happy with this explanation I can’t really judge what really happened. I’m just concerned that many customers may have the same issue without noticing. There may be a much larger “issue” here.

I did not receive customers Bill from store" Leons 2600 Queensview Dr.

Ottawa K2B* 8K2 Email [protected]@leons.ca

it was send several times,

I called Bell, who in turn told me """ there is nothing wrong with my Email_-

well my email from store is still missing,

all I like to know, what is going on and particularly --WHY-- all phone # from

Bell are blocked ?

thank you

Date: January 27, 2022

Time: 3:15 PM EST

Location: Walkley Road from Bank Street to Riverside Drive, Ottawa, Ontario

Driver Information: male, caucasian

Bell Truck Number: began with "934" and ended with "5108"

Reporting poor driving from a marked Bell van in Ottawa today. Driver was following behind me on a one lane section of Walkley Road. They honked at me after I slowed down for j-walking construction workers. I proceeded down the road and got to a stop light intersection that turned red just as I approached, and I watched in my mirror as they gestured angrily towards me by clapping (insinuating that slowing down for the construction workers caused us to get the red light). We then proceeded and the road turned into two lanes. The driver merged into the left lane without using their turn signal, and then proceeded to cut me off, again, without the use of a turn signal. When they reached a stop light, I got as many digits of the number on the back of the truck as I could. There was also a "Bell Let's Talk" sticker on the bottom left of the back mirror.