Bell
Reviews and Complaints

90% of my calls are dropped, 1/10 text messages I send are returned to me. I tried to activate a new phone that 2 employees of Bell CONFIRMED would work with their service, I spent an hour in the Bell store in the Eaton center only to be told it would not work. The employee there tried to tell me its because the phone was an 8 gig and not 16 - completely made up. I called bell and explained my situation, to wait on hold for 30 minute, and be told to go back to the store and try again. I for some reason agreed, and then realized that it wasnt going to be any different then the first visit i made. I requested a call back as not to wait for 30 minutes again, didnt recieve one for 4 hours, so attempted to call again. Every agent I dealt with other then the very first one was VERY rude and treated me like I was an idiot.
At which point i requested to CANCEL my service. One agent said i could buy out of my plan for 100$... but the next one i talked to tried to offer me a BUNCH of stuff that I didnt want, and tried to offer me a phone that is worse then mine at FULL price. They said i could buy out of my contract for 250$ ... which is obsurd. They said I shoulodnt have signed a contract, and I said that they didnt hold up their part of the contract by providing Horrible service. How can someone expect to be compensated fully when they do not hold up their end of the deal? It's completely one sided. We were talking in circles and it was making me very upset so i handed the phone to my Fiance. He requested to speak to supervisor. The agent refused. My Fiance insisted, and finally we were put through to a supervisor. She proceeded to tell him that he doesnt know anything about how technology works, that not all of my calls are dropped, she specifically spoke of 1-47 minute call that I had on my record, out of HUNDREDS of calls that are dropped, and told him we are lying. He is a computer programmer, and know an ample amount about technology. She made him very upset.. Nothing was resolved. He hung up in a rage.
I am going to try to call back once again today and speak to the highest person on staff, but I think it is going to cost me more valuable hours of my day with no results.

Ideally I would like to take this phone I was given as a gift and get it active with a company that values their customers instead of treating them as [censor]s who give them money.
Most other providers are offering free calling for 6 months to new customers- contract free. With BETTER AND CHEAPER service plans, and MUCH BETTER customer service.

Horrible customer.
HORRIBLE technical service.

Last September I had problems with Bell satellite...there suddenly was NOTHING...not even one single channel that I had prescribed and paid for! I did get a lot of advertising on the TV, with Bell wanting me to sign up for movie channels, sports channels etc. to add on to my suddenly non-existing satellite service.
In total, over 12 days, I spoke to 8 technicians, and a manager in a Bell store spoke to 4 technicians. After the 4th time of going to the Bell store for help, and slamming their phone down when a technician refused, again, to cancel my non-existing service that nobody seemed to know how to fix, but instead kept doing exactly the same thing the other 11 so-called technicians had done to "fix" it, I walked out of the store in tears! After I had left, the manager got on the phone and this time insisted there had to be something else they could do to fix it...voila, after 12 technicians, they tried something different and I had my channels back!
28 days later, the same thing happened again. Unknown to me, after refusing my request to cancel the service when none of them could fix it, then finally got it fixed...they cancelled it! I waited 3 months where I deducted the cost for satellite when paying my phone bill, and not one person called or wrote to ask why I was not paying the full bill. I finally called StarChoice and signed up with them. It was another 2 months later before I found out Bell had cancelled it. To top it off, Bell satellite had asked me, through the store manager, to let them send out a repairman, and if the problem was not at my end, they would give me a credit on the "repair" bill...which they did not do, even though the repair man called (from my house) and told them there's nothing wrong with my receiver, the smart-card, or my TV...he told them the problem is at THEIR end.

The Bell satellite supervisor then had the audacity to say to the repairman, "Well tell her to buy a new receiver anyway"!
Talk about disgusting service people working at Bell!
The repairman relayed the message but told me NOT to buy another receiver because I did not need to!

Looking at this month bill...and then at last month's..., I realized that they have added a cost of $9.95 to my phone bill. I used to have 1000 minutes per month of long distance service to anywhere in Canada and the U.S., for something like $5.95, then in May I got a call telling me they no longer offered that service, but can offer a similar service for $9.95.
I declined, telling the Lady I do not make enough calls to want that service, so NO I did not want it.

This year alone, my phone/Internet bill have gone up by something like a couple of dolars at least 3 times, so I didn't really think much of it when last month's bill was considerably higher...now I know! They added $9.95 plus tax...for the long distance service I had specifically declined! I unknowingly paid for it last month, but there's no way in h..l I am paying again.
I'm now going to search for another phone service. I've already signed up with a new internet service. Unfortunately, where I live I may not be able to receive phone service from anyone but Bell, so may have to buy a cell phone!
But I can live with that until I can move to the city!
Anything to be free of Bell, for good!

A soon-to-be former Bell customer!

just call during the day to all these companies, that's what i do :-)

Just a quick suggestion if you are having problems with customer service agents that do not speak clear English... when first entering automation hell... select French rather than English... that will direct you to Customer Service Reps in Quebec. I do believe that all French speaking CSRs have to be bilingual, so once you get them on the phone you are at least speaking with someone in Canada, and they will more than likely have a better than fair grasp of the English language. (I have not tried this myself as of yet, but a friend suggested this to me, and she is a smart lady and I trust her.)

Everyone should think twice before using bell, they too cancelle my account saying that I didn't pay my bill the bill was dated Aug 6 and they cancelled my service Aug 12 the payment wasn't even due until Aug 26. Here's the thing when I when to log into my e-mail a message came up saying that my account was closed because of "concerns over a violation of use" they made me out to be a criminal. So to make a long story short I had unlimted internet access but Bell is trying to change that so what they do is close you account for no reason and when you try and sort it out and they re-open it they say OH by the way you don't that have unlimted internet access anymore because you service was closed and re-opened. Very sneaky. Anyway I'm cancelling my payment and looking somewhere else.

i hear you. just got off the phone after calling twice and being put on hold 4 x's, each call took 20 and 27 minutes out of my life.
i have never complained on anything like this but damn. i have two bell vu receivers and therefore two remotes for these receivers. one remote was replaced (free of charge 6 months ago - i have satellite care) and i needed the other remote replaced. i knew it would take some time to get this info to the gentleman on the other end of the phone, so after 20 minutes of explaining what was wrong he told me that i needed to get a new one and it would cost me. i told him i already had satellite care and he proceeded to tell me that i did not have satellite care. i then called the billing department and told another east indian fellow what had happened and he put me on hold twice to check it out (like i was lying) Do these two departments not have access to the same computer info on customers? it turned out that i do have satellite care DUH! it just makes me mad that i have to ask them to repeat, repeat, repeat what they are saying in order to understand them. its a crime to be able to speak proper english in canada, apparently.
thanks for listening, like this complaint will do any good anyway...makes me feel better

I tried to fax you Fax # [protected] however this number kept busy all day which is impossible for us to reach so can you give me best way to fax you on time where I want to sent you 4 pages for you to view our complaint.

Answer as soon as possible

I asked Bell to disconnect my cell line after REPEATEDLY asking them to help me lower my monthly costs. Finally when I told them to disconnect the 'agent' (in my opinion agents are people who read computer screens for fixed responses and are not allowed to 'think' or make 'decisions') told me that I can go for an all inclusive package for $25 per month. When I asked him why the previous agents did not inform me of this he said 'She doesn't know'. I gather that this is a 'feature' to keep Bell customers who REALLY want to disconnect. When I still told him to disconnect he said 'We charge you a disconnection fee'. This is the first time in my life (in many countries) that a company charges a disconnection fee from a person who is disconnecting because they are reducing costs. The agent finally told me that he can 'waive' the disconnection fee if I gift my phone to another user. I love my enemies (if I have any) so why would I give, in my opinion, a service I don't like to a friend if I am not willing to give it to an enemy? I will never use or recommend Bell even if they are the last service provider on earth.

I have never dealt with anyone so unprofesional as bell.My internet has not worked priper since I got it and if thats fast I hate to see slow.My t.V. remote did not work well since the start and the guy installing it laughed and said I could ind out bout it .What shouldnt everything work right when you get it.I couldnt have what I ordered so I had to have different receiver.ThenI am fed up and my bill has stuff on it for the next 3 monthes unreal my bill is 265.00 I am on a pention my god.Then the ignorant women I was dealing with informs me that I will have a 200.00 disconnection ee for what contract I never knew I had one.Then she says if I dont pay it It will go to collection How dare her I am 55 years old I know this thats like a threat.what has bell become we have had bell since I was a child.I will Never deale with them again.how it has changed from the good people they were.you should be ashamed of taking advanage of families with small incomes

I have resently canceeled my bell internet, phone and t.v since I got it IT has never worked right if thats high speed I hate to see slow everything freezes on me and says bad connection.when the guy came to set up T V the remote didnt work right and he laughed and left it and told me to look into it.How profesional.Thn you get a bill for three months ahead now m bill is 265.00 a month are you crazy I am on a pention.this is so unprofesional and taking people for a ride.They dont tell you your signing a contract you think its jus saying ys the guy was here to intall.These people have taken advantage of us and they should pay for it, .Now they say I owe 265.00 for bill and 200.00 to disconnect unbeleaveable why not just cut our throats.

'The Loyalty Department' @ Bell (hilarious) said they could save me many $$ when I informed them I was switching to Rogers... Long (phone call) story short- the Supervisor said I would save the $150 cancellation of contract fee (what contract?) if I was loyal to bell- I just shook my head- Bell client for 20+ years... My friend says I should just buy (Bell) Stock!

I signed for a one year contract with Bell Canada Internet service and they made it a 2 yr instead, several calls later they still will not give back the money. Switch providers completly and they will not still give me back the fee, explained to them over and over and they all see the notes of my calls for one year, they even tried to make more offers at a lower rate and attempted to get me agree to another contract, after telling them no and why would I as I am trying to fight this one they are not budging, they decide since I canceled it was admission...They call my husbands work constantly and he got in suspened for 2weeks no pay. Bell still would not compensate as they explain they were not told not to call his work..Funny his number was never on the account only his place of employement and to top that off in the 10 yrs with them they never called. 6 months of them calling him and us calling in to say stop calling and them saying we fixed and they claim they are not at fault and they need proof, even though there are notes on the account, They suck there customeer service sucks and when you do get an agent who tries to help, thier manager says no, even if I am right...

Bell just recently charged us a disconnection fee after we switched to Cogeco. A sales rep from Bell called after that and wanted to know if we would switch back.

GOOD LUCK BELL!

We will never use any Bell Canada services again. Beavers or no beavers!

Same here, $260 disconnect fee and billing screw ups etc etc, Wrote the radio television commission in Ottawa with a complaint and received no reply, Contacted CBC's marketplace with no reply, Telling everyone I know about this hidden unreasonable disconnect fee.

If I ran my businness as they do I would be in jail.

Bell rep told me "thats what I get for switching to rogers"
very nice.

Done with them for life.

I was charged 1/2 of the remainder on my account as well. I am happy to pay the fee and I will never use BELL again. They have lost me as a business customer and they will never get the business of any of my family. Good job BELL!

I just want to be able to have someone speak clearly and with good English. I don't care about 'slight" accents, but please, if you are going to converse by phone, speak clear English.
Also, if you are having hearing issues, this makes it so much more difficult and frustrating.

CUT MY LINE AGAIN BY ERROR THIS LOST ME CLOSE TO 10 000.00$ OF BUSNESS TODAYBELL REALLY NEEDS TO IMPROVE CUSTOMER SERVICE THEY ARE ALL INCOMPITANT THERE AND HEARD THAT ROGERS IS GOOD SERVICE .WELL LOOK FOR AN ADD IN NEWSPAPERS THAT A COMP[LAINT I WILL PUT UP FOR MONTREAL BELL USERS SOON .BELL A REMINDER YOU SUCK IN CUSTOMER SERVICE.

GO GO ROGERS THEY ARE AWSOME SERVFICING DEPARTMENT

BELL CANADA SUCKS FOR CUSTOMER SERVICE THEY UNDERSTAND POTATOES FOR TOMATOES THEY SUCK BIG TIME I WAS DISCONNECTED FOR CHANGING FOR A COMMERCIAL ACCOUNT AND THEY CANCELLED MY RENDER VOUS AND...ALL ### ...

Aliant owed me $75.00 and Bell wont credit my account. .. Bell the worse company I've ever had to deal with... I will never do business with them ever again. I will disown any of my children if they do business with Bell. If you work for Bell I hope you all lose your crappy jobs. My friends are all experiencing similar issues... one of them works for Bell and he hates his new company.

I am waiting for a Nova Scotia class action law suit so I can get some satisfaction!

[protected]
August 7, 2008 10:41 AM, received call at home, no message was left. When I returned the call later that night I was advised by a recorded operator this number was incorrect.

[protected]
August 7, 2008 11:30 AM, received call at home, no message was left. When I returned the call later that night I was advised by a recorded operator this number was out of service.

[protected]
August 12, 2008 2:45 AM !, received call, When I answered the other party hung up.

This morning looked them up on 411 and could not find anything. So I typed the number in Google and found that this number has been used to obtain addresses, and perhaps conduct scams. I'm sure there are other numbers out there. Why are they allowed to use local numbers to do this?

Report fraudulent numbers to Bell. I can't find a website to report this to.

I had a cell phone in Nova Scotia and when I moved to Ontario in May, the Aliant office in NS, told me just to have my number changed here and my plan would continue as was set up. Bell Canada took over Aliant but I was told by Aliant they would honour all outstanding plans. Now, mid July, I'm told that plan is cancelled and I no longer have cell service...cut off just like that! I'm told that I have to get a new phone and cell service at a more expensive monthly plan. Also, the $205 credit I had with Aliant will not be paid...Bell has stolen my money! They won't even credit the new plan with the my money that is owed to me. What thieves! I can't get past the incredibly annoying automated "Emily" so I had to lie and tell her I was a new customer in order to get a live person to talk to. While half way through my complaint I got put through to another agent and that agent cut me off half way through my speel to them, so I had to go back through the whole annoying thing again. I am switching all my services, home, cell and internet to Rogers.

I have just received an e-mail telling me that Bell Canada owes each land-line customer $74.27. In windsor alone that is more than $ 8 million.

Let Bell know that you deserve & want your refund!

I call it harassment and threaten the caller every time wishing to speak to a supervisor to no avail. As soon as you ask for a supervisor they hang up. CHICKENS! Once you ask them to place you on the do not call list they are legally bound in Canada not to call you, but sadly they don't get that. Sad part, I will never go back to Bell after the way I was treated many years ago. As a young single mother, I had a sitter that called a psychic line for a total of $789.99 for the one call. First asked to have the call removed from my bill to no avail. Then tried to make arrangements to pay it off as I could afford it and still they hounded and harassed me until it was paid off. As a young military private at the time, I could hardly afford to pay for my car and insurance let alone a bill like that. I refuse to even use a Bell pay phone, and they will never ever get one red penny from me ever again even if they were the last providers on the face of the earth, I would go without. And they still call telling me what a valued customer I was and send me letters asking me to return. But that's okay because they are losing money on postage. I figure another 70, 000 letters will make us about even. Rogers is actually no better. What ever happened to Shaw, they were a really customer orientated provider?

Wade Oosterman
Pres - Bell Mob.& BDI & Chief Brand Off. (wireless phones)
wade.oosterman@bell.ca
ph: [protected]
fx: [protected]
Assistant: Laura Mihalis [protected]

5099 CREEKBANK ROAD
MISSISSAUGA, Ontario, L4W 5N2

CONTACT THIS MAN'S OFFICE TO GET THINGS MOVING

I am writing about a complaint I have towards Bell Canada. At 25 and just starting to have to order a land line for my home, let me tell you I am not very impressed and do not plan on being a long-time customer. I would switch Internet service providers too in a second, but of course they are the only ones that can provide this and the phone service in my area in the condo I live in, so lucky for me! Not.

Already having Internet service with Bell, we had a telephone number, which was inactive because we used our cell phone (not with Bell Mobility thank goodness) as our main home line. After recently being robbed, we will be installing an alarm connected to a central and therefore need a land line. We had to postpone the alarm installation because upon ordering the land line and confirming our credit card information, my partner was told it takes 2 weeks for the line to be activated (which was supposed to be Thursday January 25th). If it wasn't working then, a technician was scheduled to come by Saturday January 27th to make sure it worked, in time for our alarm installation happening on Monday. We contacted their Technical Repair Line (310-BELL, you talk with Emily, and finally get through to someone just as helpful as an automated voice recognition device, since their "real" Customer Service is only opened Mon-Fri) first thing Saturday morning to confirm that indeed a technician was scheduled to come and connect our land line. We were hoping to get a time, but of course they said yes you have a technician scheduled for a phone installation and they could come anytime before 6pm. We called a second time after lunch, just to see if they had any news, we live in a condo so maybe the technician might have had some problems and wasn't able to get in, but of course the same response, they confirmed the phone installation but anytime before 6pm.

6:30pm rolled around and still our phone line wasn't working. We called again and spoke to their Technical Repair staff and the lady was not very clear. She said the technician never came by, but that the technician noted in our file that the phone line should be working by 10pm if not to call them back. I made sure their just as good as automated voice recognition device technical support staff would be there, because if come 11pm and my line was still not working they would be sure to receive my call.

11pm still no line so I called again. This time the lady explained that in our file there was no order for a phone line installation, but for an Internet line cancellation as of January 27th. I was quite surprised to hear of this. After having called three times throughout the day and each time confirming that a phone installation was to happen on Saturday and now to hear that there was never such an order in my file, but that my Internet was being cut off (which is not true because I am currently using it to write and send this email and have been surfing the Web all Sunday morning) I was quite irritated. I explained to her that this didn't add up. I had been calling all day, the order always being confirmed and that I had an alarm installation scheduled on Monday and was depending on this phone line to have it all settled. I was trying to understand where this order for an Internet service cancellation had come from all of a sudden and she told me she wasn't trying to "debate me" but that that's what she saw in my file and to contact Customer Service on Monday 8am for more information. I wasn't debating anyone, just explaining my situation, but a little empathy from Customer Service 101 would have been nice.

My boyfriend called them back, maybe another rep would have been more pleasant to deal with, but he got the same response, no order for a land line, just an Internet cancellation and to call back Monday 8am.

Sunday morning I decided to call yet again, maybe the morning staff has access to some other information that the graveyard staff doesn't. The lady explained that she saw the note made in our file that if the line wasn't working by 10pm we would call back and that there was also an Internet line cancellation order in the system scheduled for the 27th. I explained to her that it's the 28th and that my Internet was still working fine, but was trying to understand that if she saw no order in our file, then why would there be a note stating that if the line wasn't working by 10pm we would call back. Her reply: call Customer Service Monday 8am. I will definitely be calling them tomorrow 8am. Now my alarm will be installed tomorrow but I need to have them come back once my phone line is hooked up, that means more time off work, more money to the alarm company and Bell still wins in the end.

I just wish Bell would get their stuff together. Why would there be an order in our file up until after the technician never came? I have a theory that someone from their just as helpful as an automated voice recognition device Technical Repair staff changed the info in our file. My partner did not order a cancellation, but an installation and confirmed our credit card info! All I want is some clear, consistent, true information on the status of my order. Staying home all Saturday for a technician who was never going to come was the reason we called 3 times in the day. Note to Bell: your customers appreciate truth more than false hope. If no one is ever going to show up, you just have to let us know. And please do consider investing in a weekend "real" Customer Service staff, who have access to your customers' orders.

The bank confirmation number is confidential between yourself and the bank. Bell Canada has no access to any banking file system to look up your conformation number. If the payment was not recieved than your bank is responsible. Unfortunelty by Bell accepting your conformation number the first time, you assumed they could research the number. This issue is most likely due to the time of your payment which was made (late) or the incompetence of your telephone banking rep. Also the reconnection fee for bell is 55 dollars i looked it up in there terms of service. I would for sure bring this up with your bank. I work to td canada trust as a rep and seen this situation before, the timing of your payment was the problem.

Please note that I am presently a student in Waterloo University. In my first year starting from Sept07 to April08 I was staying in Village 1 of this university. I was using the Bell phone provided by Village 1. This phone I was using for doing local calls and was provided to us free of charge. It never had any long distance call facilities. But to my surprise I am still getting phone bills month after month. I am fed up of these bills. I have called your office on a number of occasions but they are of no use. Please look into this matter. FEEL FREE TO CONTACT ME FOR ANY DETAILS REQUIRED.

Manak Singh
A/C # [protected] F
Customer ID [protected]

The bell building behind my home on Central St in Denbigh Ont has a very loud compressor on side of building

It is disturbing us and we would like to hear from property manager please

The noise is regular and loud especially when sleeping

The equipment may be not operating right or too old

Been constant nuisance since we moved here in 2020

Hello,

i have a problem with my hand spray. there ia a water coming out of the spray continueouly from last 15 days. Kindly look into this ASAP.

/Hi there,

I am trying to get my funds back from the card expired on 09/22

today is 02/23 and I called provider they refuse to help in any way.

I was told from VISA that money is never expired. And Bell will not help you because they dont wanna loose money. I just need what it's right, nothing more

I would give a -1 star if I could. Talked to telephone customer service regarding over charges with data even though I bought extra data a few days before. He was super rude and started yelling, didn't want to take out the charges . He told me to go back to the store and return the phones and cancel the lines I have

Program Guide...not listing information and to preset recording of programs not done!… this is Labour Day...CFL weekend...when accessing game unable to record...asks for parental lock pin...this has not been set on this service...and am unable to do so as I am LOCKED out...go figure ...
Not Best Pleased😱

My bill has gone from 40 to 60 to 108.36 pushed into another fake deal and now paying 80 how was that a deal and what's to stop them from charging me more during this so called fake deal. I am a person with a disability and they know this and don't care. I am stuck with tv pkg I can't use to have internet how is that right.

My husband plays in a swing band and they play "Baby its Cold Outside". Play the tune and if people don't want to listen they can turn down the music. This is ridiculous, how the minority can control what others want to listen to! What about the wording of all the rap songs! Unbelievable.

Re: Movie "Sally4ever" on HBO1 (336) and HBO1D (1336)

I'm no prude and I realize that this movie has show times around and after midnight each day, but it strays way over the line when it conatins scenes depicting one person defecating on another.

I live in Kilsyth Ontario, 8 minutes from Owen Sound and Kilsyth has barely any service and I would like to know why that hasn't been remedied. Other area's near by that were "dead zones" have been being delt with and I am asking the something be done to make things better here as well.

Date of Complaint: July 18, 2017 about unsafe cable installation

Bell technician did check and inspected the complaint then issued Project TOR OON 43DSO LOI [protected]. Up to now no action taken / request update

Jaime Estiaga