Bell
Reviews and Complaints

You should look into TekSavvy for your phone and internet, with long distance only being 3 cents a minute. I have them and can't be happier, aside from the fact that they're reliant on Bhell for dsl. But, I think they have cable internet available in the K/W region now. Might be worth checking out.

Bell is the worst. I had bell mobility and my mom cancelled a few times and yet we kept getting a bill saying we owe them. They never take responsibility for nothing. We have receipts saying we paid and yet u owe them. Money Hungry. And if u don't pay they threaten u to put u in the credit bureau. With all these complaints they should be investigated

I do feel a class action suite should be charged against Bell. They keep changing the billing with out any authorization. I switched from Rogers and I am sorry because I didn't have to fight with them every time it comes to pay.
I have 29 hours of tapes of all my problems with Bell that I maybe sending to the right DEPT>

Customer service is terrible. I don't understand why a new customer is treated better than an existing customer. Ridiculous business practices that require you to quit your service in order to be treated well.

I am exploring my recourse to sue Bell Mobility for fraudulent misrepresentation. I took out a dual phone plan, and subsequently wished to have the second phone separated from my account. Upon the other person failing a credit check, no notification was given to either party, so bills on both phones kept accumulating on my account (I hadn't built enough trust with them yet, to go on automatic billing). When I called to resolve the issue, I was told that if I paid the balance that was due to my line specifically ($396), the other party could pay the remaining balance of $216.96 and complete the "transfer of responsibility." Upon that person calling, despite passing the credit check this time around, they were told the opposite. That the entire bill had to be paid by me first, and no transfer could occur until that had happened. Effectively, I had been lied to in order to induce me to pay a large chunk of the balance. From my understanding of the law, that is fraud.

BoycottBell. I have dealt with them and worked for them and am now in depression and anxiety for all the nonsense that they let not just customers go through but even employees. They as a big company think people are disposable.

I am not happy with Bell at all . Every month different bill . When you call them and they correct the balance next month they added as a balance . You have to talk to three persons at least and every time you have to explain over and over and the big problem the software of bell change any discount they give you when you sign the contract without any notice .NOT RECOMMEND

When I signed my contract in May 2012, I informed the rep that I would be moving to Dryden in February 2013 and that I would be traveling there all the time. He said 'no problem" bell canada offers service in that area. Well when I went to Dryden over Christmas imagine my surprise that not only was there no longer service available in Dryden but there was no longer service available from Sault Ste Maire TO Dryden. That is more than 12 hours on the transcanada highway with no service. They have told me that according to their contract they don't need to guarentee service anywhere, but I am required to pay my contract or my bill even if I am not being provided with service. They have also informed me that Bell reserves the right to charge any fees regardless of whether these fees are in the contract or not. So they don't have to guarentee service and they can charge any fee they like whether you have agreed to it or not. This confuses me because it's not on the terms I agreed to. How can it be legal to have someone sign something without giving them all the pricing information? Also, because I have posted about this on facebook, my comments have been deleted AND my ablity to comment has been disabled. Does this sound like something an honest company would do?

the same thing happened to me. But wait. I am now dealing with a 16 dollars charge they have out on my bill because of a late fee. yes, they charged me a late fee for a charge that they were not supposed to have on my bill. yes, they cancelled the 790 dollar charge for the PVR, and now I have to fight to remove this. I have been on the phone 40 minutes, and my call has been dropped twice

I am extremely upset and have spent the past four months trying to settle my closed account. I moved my services because where I was moving to did not offer internet so needless to say I cancelled my services. Moved June 22nd and on June 25th returned all of the equipment in the boxes provided and took them to the post office, got a tracking number/receipt and was on my way thinking everything would be done. Received a bill the following month with amount owing $790.00, called Bell right away and was told not to worry about it as it would be credited once everything was processed. Ok, so I've made several phone calls and put through to so many people and each time regurgitating the same privacy questions. This whole process of being put through to so many people and telling your story over and over again is enough to put you over the edge. Oh, and most times I was connected to the wrong department and couldn't even talk to someone as now my account is put through to selvedge, which is an internal department who you need to speak to regarding your account. I explained not once but at leat 6 or 7 times the whole story of returning the equipment and they are still sending me overdue bills. Each time, don't worry it will be credited. Well, it is now November 15th and I had to go higher and higher to get this resolved. I spent two hours and a half on the phone this afternoon at work on company time dealing with this same issue because now it has gone to CBV collections, an external company. Isn't that just great service, work your whole life doing the right thing, paying your bills on time and Bell Canada can't get their act together and now it's going to affect my credit rating. No wonder people are leaving Bell everyday. They should not be allowed to do this and if they take someone to Collections, at least let them know ahead of time. I have a good command of the english language and I'm educated but what about those individuals where english is their second language or they for whatever reason can't defend themselves. How can Bell take advantage of people this way. I can't even tell you how upset I am that my privacy and credit was compromised. I did eventually, well hopefully got things resolved today but the emotional upset, hours spent on the phone and wasted hours on company time does not make up for "I'm sorry" They need to come up with a better process where the consumer doesn't have to pay for their lack of competence and especially take more care before taking someone to Collections.

I am the original poster, and just wanted to provide an update.

After contacting the BBB, my problem was sorted out without any issue. My original plan was reinstated for the length of the contract. I am very pleased with the response, and only saddened that I had to take it up with the BBB to have bell correct the problem.

That' s 100% correct.

I have been with bell for years, and I have the one bill with my internet/home phone and television on it-I was told i would save $5.00 off each service, I get my first Bill it is only discounted on my express vu, I assumed I misunderstood them so i never called, I just kept paying the bill. (I paid for well over 5 years with this one billing) I called last week because I felt i was over paying, the rep informed me if I changed to a home phone I could save the $5.00 off this service too? I live in my own home, what the heck phone service did I have, needless to say I was MAD that for years I hadn't been receiving a discount I should have been? I never did get an explaination why I wasn't receiving the $5.00 off my internet? So they techanically owe me $10 for the internet and home phone X 12 months/year X 5 years=$600.00 for the savings I should have been getting all along? I am not impressed!

I can sympatise with you.I've been a bell customer for quite some time.I can can tell that they are more crooked than a used car saleman.They had my complete business ;home phone, internet, sympatico hd tv and cell phone.Recently I had to cancel my home phone and my Internet in order to teach them a lesson.They were ripping me off on the price of home phone at 58.00 dollar s a month.On my internet service I was quoted a price of 23.90 a month after threatening to go with Cogeco.So I staid with Bell.Well every month I had to call them to have my bill corrected as the bill was always more.On top of that they told me they would increase my download speed and instead it got worse.When I did a speed test I was getting a speed of .24 mbps.On top of everything I was suppose to get a monthly bundle discount of $5.00 dollars per service and nearly every month they omited one or two of the discounts.Now I don't have to tell you how time consuming it is to rectify these ommissions by bell.A word of advise to anyone dealing with Bell; watch your bill every month.

I fully agree with complainant. Same problem I have faced in month of Feb, 2011 when I cancelled the services within ten days of services. It was confirmed on 18th Feb, 2011 on telephone. However to my surprise I received a bill of $361.30.Which I flatly refused to honor and wrote a letter to Bell Canada on 4th April, 2011.
In response to which I got very funny letter dated 12th April, 2011 refusing to cancel my connection. It seems they are governed by Col Gadhaffi and their words are rule of law .It seems Bell Canada is running its own dictatorial regime where Consumer has no say. I am attaching copy of both the letters.
As per the agreement of Bell of Canada and law of Canada, In addition to removing of Disc from my premises which is occupying space of my house without my permission since 18th Feb, 2011, Bell Canada should pay rent for 3 months which amounts to $900.00+Legal expenses of $500.00.

I am having the same problem. They are polite but it is always could I put you on hold. I have logged almost 26 hours in to straiten my account with them. I switched to bell business and cancelled in the grace period. I have lost my internet for one week due to billings have had 3 disconnet notices for money I never owed. I am heading to collections for a 700.00 dollar cancel contract. I have been threatened week after week. I beleive in Canada a free country we are innocent till proven guilty. But we are not, we are complacent and have no way to protect out credit rating or our earned respect for paying what we owe and not paying for services not rendered. I have resorted to explaining to bell that a service not supplied is like buying $40.00 dollars worth of groceries and them asking to keep half cause they have a right. No one pays me for the 26 hours of calls since July. But if I do not persist I will loose my services and also my credit rating. I do not understand what they are thinking. But I get 8 to 10 pcs of mail weekly with out my PO Box which upsets the post office. I am getting my mail two weeks after a disconnect notice that I did not earn in the first place. I too was billed for internet that was high speed when the maximum in my house was less than light. They will only go back 6 months for the mix up. I have requested each month my bundle discount and each time I am told it takes 2 to 3 months. Then I call again. Now I am 18 months into this and they will honour 6 months only. This should be criminal where can you go and bill and get paid for money that is not owed just so people like me a single mom can protect her credit. I should change providers but I am under a couple of contracts and each time I call I think this is the end and why switch to inherit more problems. Maybe we should all join forces with our paper trail and fight for what I beleive is our integral rights in Canada. Frustrated and loyal Bell Client

Most interesting reading. I just answered my telephone and spoke to someone promoting Bell Express Vu with a sweet package to bundle all my services together and only for today. I must say, the line we were speaking on was so bad that I had to ask her to pull on the tin can harder on her side to tighten the string. Sooo, once again. Rogers Star Choice. you prevail...Until a better service with a proper billing dept arrives in Canada. Then I will tell you both to freely copulate and go. Cheers

I am an ex-Employee for Bell Canada Billing and I know what can trigger Sarcasm and Complaints but on the 90% calls that are heard its found that Customers Piss off the representatives to the extent that even human behaviour blushes . Sometimes they say " I understand why this charge is for, and the next thng that they say is but i still cannot understand the logic for this charge ", Now either english language needs to be redefined or people need to think before they say . There is hardly any person who has ever attended Mathematics Classes even in Kindergarten but they would still call up Bell Canada billing . People would never give the correct PIN Number ( If u r/were a Bell ExpressVu Customer u know what i Mean ) in One single go and expect that there is memory intelect to be atleast 1.5 times greater than Sir Albert Einsteins' then I guess words is not the appropriate medium to express ur feelings . People call up saying " I should be getting blah blah blah promotion ", but they would not check the Eligibility of that Promotion and would still expect to get that promotional credit, which is really sad as Reps have to explain to such intellectual section of users why they are not eligible and then deal with the verbatim following the explaination . Sometimes people would simply say " I want to Cancel " and then when offered discounts suddenly decide to stay back which is a sheer contradiction, In other words when people say " I want to cancel " what they actually wanna say is " I wanna some sort of unjustified credits to be applied my billing for the next 1 Or 2 Years " . People call up Billing because they consider that they should get service " for FREE ! " . The Common First Liner that can frustrate any rep " I can't understand ", Now the obvious tiggering point would be if u can't understand u need Counselling, and not calling up service provider's and becoming a pain for them . I Know that People would talk about Principles and Policies and still want an exception or they will revert back to natural trait of simply " CRIBBING " . YOU CAN DISCUSS AS MUCH AS YOU WANT ON DIGITAL FORUMS AND ON COMPLAINT BOARDS BUT UNLESS CALLERS( CUSTOMERS ) CHANGE THEIR MINDSET AND HAVE A NEUTRAL FRAME OF MIND AND UNBIASED NATURE OF SEEKING HELP BEFORE CALLING CUSTOMER SERVICE ALL EFFORTS WOULD BE FUTILE .

" If u chase excellence, u often get Success "

Hong! Contact the Better Business Bureau right away and initiate an official complaint. Nobody has the right to treat you like this, especially a company that willingly took your money and who would send the credit colletion after you for even $1.00! I remember that once I overpaid my MasterCard balance and then I closed the account - and they sent me the "credit" they owed me, automatically, which was not even $8. That was great service! The point is, it's your money, not theirs, and it's not the amount, it's the principle! CALL BBB! To anyone thinking of going with Bell, just know that they really mess you up and they will not treat you right. Go with Cogeco (amazing, world-class service - both technical and customer service!) BTW i don't work for them.

bell is terrible, they owe me 75.00 and i was told the same thing, if your thinking about sat tv dont call bell!

Vancouver, Richmond, British Columbia, Canada

i purchased a phone last weekend while finding out there was a defect on the batter cover (nothing big) so i go back to the bell store i got it from asked if they could fix it or not and i got a. "This little bump? dont worry about it its fine theres nothing wrong with the phone right? SEE its ok. Even if we wanted to help we cant, please call up to bell to see if they can help you with this." so i waited till monday because bell doesnt open on sundays and was told by the operator. "WHAT? they refused to do a buyers remorse with you? Bring that phone back to that bell store and tell them to call up here" so i did and i was told the battery cover smelled like smoke and they werent able to to swap it with me, WITH OUT CALLING THE OPERATOR... Then after i was told i could go to any bell store and request a fix or swap all told me the same thing we cant do this or "this is a corporate company we dont deal with anything from private dealers" or " this is a private dealer we dont deal with corporate company deals" so in other words i was screwed over...

And i have to say this or i wont feel better... ### BELL AND THEIR RUBBISH SERVICE...

you can get any fee or charges waived by asking to speak to CRA, even if they are valid usage charges. You may not get CRA if you ask for a supervisor, that might only get you a more experienced representative...just keep asking to escalate until you get to CRA to get anything waived. they can even send you out a free demo phone sometimes.

Bell Canada has over charged my home line for a long while my bill was suppose to be under 100 a month with call answer call block and call waiting. seams to be for months it was over 150.00$ I got sick of it and my Trustee got sick of it. We went with another provider for a reasonable $ but 911 would not work if lines are down and modem was down as well. so I am now with Nexicom I love it.

I am writing to express my disapproval with the service that Bell Canada recently provided me. When I accept to get Bell TV Satellite service, beside the current, home phone, high-seeped Internet, I expected it would be done completely and professionally. However, Bell service was as neither had I expected, nor as Bell Canada’s representative described it would be, alongside with overcharging and doubling my bill.

Bell Canada is over charging me for the satellite services in 2 years period of amount of $184.39,
Bell Canada sent me a letter back in July 2009, to invite me to use their satellite TV of (211 channels, for $13/Month with a contract of 24 months, on a bundle deal, as I am a customer with Bell Canada for home phone and high-speed internet.
When, I called to sign for the TV satellite service on the phone; also, they told me “over the phone” and it is showing at bell web site, that by buying the HD receiver at $199, I will get a credit of $100 on my very first bill, which it did not happened.
When I received my first bell, it was overcharged ($25/Month, after the bundle credit) which is not accepted

I called bell Canada, “Multi products department” they told me that letter is only advertising to get new customer, and it can be done, he even admit that is a fraud, when I argue about the deal showing in the letter, Bell Canada persons that, this deal will met if the HD receiver was rented for $10/ Month.

After I have spend 3 hours on the phone, they can not owner that deal, ($13/Month, for 24 months), the best they can do, is $14.5 for only 12 month out of 24 month and the other 12 month I would have to accept to pay $ 25/ month.
Bell Canada is overcharging me over 24 month’s period of $184.39

Hi forum.
After reviewing all commentaries about every aspect of the service Bell is doing with everyone of the participants I have to tell that there are more reliable options in the market.
I won't fall in criticism with any communication service provider but the reality is that the market is moving where the market is comfortable the most and this is service. I have a solution for all of the frustrated people dealing with Bell and it is allowing me to help you guys out. I am a former employee of a communication company and I have the opportunity to make the best my company can do to fulfill with clients needs, we provides today the most reliable technological platform of products to serve our clients as market demands.
We have the most reliable TV service fully streamed under a fiber optic signal guaranteeing to you service 24/7 365 and not weather permit as our main competitor.
We also guarantee full high speed Internet service at least at 12 Mbps guarantee in packages Express and up, also offer professional dedicated service consultant to serve you directly which means you always will have the same person dedicated for
your needs, it is like having a family Dr. In communications, isn't that awesome.
I will live my telephone number if you feel my note makes sense for you and your would like to speak with me directly, I can look after the most aspect related to the communications business directly, feel free to call me at any time. [protected]

same thing for me but with our internet service with them... actually anytime we try to change something on our bill... sometimes we can get it reversed sometimes not my hubby actually got through to the vp and they were very helpful you just have to DEMAND endlessly to speak to someone else and that you will NOT talk to the person who is on the phoe with you at the moment... what we recently found out when you change something to get a confirmation number so when you call back when something is wrong give them that number as proof of the change.

I hate Bell with a passion. They are so expensive and when u ask them to match a deal from another provider they tell you some crap like "But we're Bell, and our service stands for quality." Quality my [censor]! THey are the worst ever! I used to have their incoming Uber plan, and it turned out to be the worst incoming plan on earth! It's not even true incoming. If someone calls you from long d (even close long d) they charge you 30 cents per minute. And about their lines and quality, it's no better than any other provider. Telus kicks Bell's [censor] any day of th eweek!

My advice is to complain to http://www.ccts-cprst.ca/en/page/AboutUs or CRTC. At least you will get get prompt attention. They will still blame you for everything and probably ask for some money but at least you will have some proper channels for dispute.

No other company has the right to cancel your services. You should have contacted rogers. If something seems too good to be true it proably is.

I've had the same ongoing problem. I purchased a dish for use on my boat but sold the boat over a year ago. I have tried to cancel multiple times through various lines of communication, continued to pay the bill for non existing service under the threat of collection and credit reports. Each time they say they will process the cancellation I get a call a couple of months later demanding payment for continued service. This is a never ending loop.
Interestingly, I was tuned into a national investment broadcast a couple of weeks ago and the issue of Bell's terrible customer service was mentioned. Seems they are aware of it and have not done much about it.
Bell's behavior is fraudulent...in my opinion!

I am now filing a claim at small claims court and suggest the rest of you out there do so. Once filed, they have 14 days to respond.

I have been without any dial tone/phone for 5 days/ Called Bell Sat. they told me a bell service person would be here on Monday between 8-5pm...well oh well, I stayed home all day waiting, without a phone mind you, and no repair man showed up! Not only was it a holiday, but my daughter got married as well...and I had no phone...the thing is, this is the second time this month that this has happened...and they keep threathening to charge me if it's my fault when it's obviously theirs! So Tuesday morning, Iam still without a phone and I have to leave the house to make a call to them...and that's when they'll show up, NOT! Of all the companies, Bell has been the most sneaky and slimey of them all to deal with. I swear they must train their employees how to swindle the customers...I've had trouble with them, ripping me off basically, from the internet line, to a cell phone to my home line...every service I ever had with bell has been dishonest from their end. Man, I can't even understand the person that I phone for repair, I have to ask them to keep repeating themselves...this country NA is going down the tubes...where are the jobs, oh yeah, they have all been moved out of this country...yet we keep buying the crap that is sent back to us from China, mexico, (poison in our chocolate, oven ware that explodes when it gets to hot, etc.) The only jobs left for Canadians will be at Tim Hortons, of course.

Bell has the worst costomer service... None of them are helpfull. I returnd a tablet within less a wk after receiving it, it took them over a month to finally say they have received it. No one will call to f/up with you. I was calling every single day to make sure I did my part. After admitting they have the product, they charge my account with the rediculous amount of money for something I dont have anymore. Spoke to some stated credit will be put in on my account. Until now i'm still waiting for this credit. It is now 18th of april, they recieved the tablet on 01/24/2017. Very poor service in every level of department.

Hello,

I would like to introduce you to a new grass-roots Canadian Telecoms Oligopoly information and protest site at TeleGopoly.com.

What is TeleGopoly?

Telegopoly = Telecom + Oligopoly

A market scenario where there are minimal, dominant, major telecoms companies serving the wireless (cellphone) market. Due to their oligopolistic nature and 'coopetition', the wireless telcos act like monopolies in a ‘competitive’ market. Side effects are minimal innovation and high service fees.

An example of this market situation is Canada where there are only three network based wireless carriers (which created tightly controlled MVNOs to create illusion of competition) serving the wireless market.

The Telegopoly.com objective is to educate Canadians about the Advanced Wireless Spectrum (AWS) Auction.

Next year, Industry Canada will hold the AWS Auction. Industry Canada set up a call for comments which ran from mid-February to May 25, 2017. Unfortunately the Call for Comments was not well advertised and the only time the press spoke about the process in any really visible manner was near the end of the process. It is now too late to make comments.

The Department will also provide interested parties with the opportunity to reply to comments from other parties. Reply comments will be accepted until June 27, 2017. We as consumers must be heard! It is important to rebut comments made by business organizations which are acting as defacto lobby groups for the incumbent carriers.

The carriers want "free market" open auctions via which the incumbent carriers will be able to outspend potential market entrants which could bring innovation and competition to the Canadian market.

Visit the site and let us know what you think.

Sincerely,

Dave and the Telegopoly.com team

August 9th I decided to contact Bell and get a price on switching my satellite service as I wasn't happy with Shaw. I spoke to a young man and he gave me a price on bundling my services. Satellite, home phone and internet services. We went over in detail the services I would recieve and the price it would cost me. I asked him if there would be any hidden costs and he assured me that was the price. He gave me a confirmation number and I decided to switch. Upon recieving my first bill I was stunned to see that they were charging me $130.00 more than what I was quoted. I have been trying for weeks to straighten this out as each department has no idea what the other one is doing. I now just recieved by second bill and I am now overcharged over $200.00 What they promised me and what I am getting are not even close. I can't understand the people I am talking too. Now I am stuck in a contract. Beware Of Bell Canada!

do not call orleans store thought i had reached bell canada or somethihg the girl at the other end did not have a clue what she was doing we had paid for and ordered rugs and she had no clue what to do with us

Left homp depo to go with you guys did i make a mistake ?well I need 100 words to say how much I should not of travled to Orleans to buy Rugs maby next time someone will look at this and get back to me Yea right I need 8 more words well I will now go back to HOME DEPO

I keep getting 2 different bills every month from Bell Canada, for same service ( phone line ) is paid alone in one bill, then few days latter, it is is charged again with the Bell Express view, i have complained some months ago but Bell continues to no correct mistake and bill gets bigger, information over the phone is one thing, but i receive billing as if did not have called to complain or disrespecting phone decisions on both sides, the same has happened in the past with my master card, causing me to loses credit for this reason, not fair... can this problem with Bell allow for them to cut my phone ? i pay my home line every month on one of 2 accounts... but in the second the false debt get's bigger, the name and phone number are the same, for this reason i think it may be an internal problem with Bell and Bell Express Vu. Please help.

I have had no phone since February 29th...i have an independant net/phone provider who must go through bell to have my phone hooked up...they were supposed to have it done on February 29th...didnt happen...isupposedly a Bell Canada technician was sent to my place on Friday i still have no phone it is monday march 5 2017...also if a tech was here from Bell on friday this is the state the equipment was left in...these pics were taken at 12 pm march 5 2017...oh yes...i still have no phone service.

Bel Mobility called me on my cell phone.

I had to ask multiple times what the call was about, I couldn't understand the strong accent of the telemarketer. Wasted more of my time and phone minutes.

I was working, I don't need these interuptions. I only receive business or emergency calls on this phone.

How did they get this unlisted number and call me using up my minutes and my time?

They just blew any chance they may have had of me switching cell phone companies. What is wrong with a mobile company that they would solicit people on their mobile? They if anyone would know what people use these phones for and how much the charges are.

NO MORALS.STAY AWAY FROM BELL MOBILITY.

Each month I have noticed an add-on charge to my Internet bill for one reason or another. This week March 30, 2017 I received a notice via email of another charge of $2 effective June 1 for paper invoice. The choice is to either see the invoice online or pay the $2 per month.
First of all, I am all for saving paper, however, I have complained to Bell before that I refuse to use their site because I do not find it user-friendly, it too crowded and jumbled and complicated, I do not want to spend the entire day trying to find one thing. Secondly, there's more than one person who takes care of the bill. Thirdly, charges are being added best price is not given to users unless asked. Paper is necessary until Bell has efficiently cleaned up their act and the consumer should have a choice of paper or not WITHOUT penalty. Bell Canada departments do not coordinate their business flow and I do NOT TRUST THEIR THEM Dealing with Bell is annoying ! The last time I saw an increase they said it's dictated by CRTC. I wish CRTC would just BUTTOUT.

On Ajune 22nd, 2017 I received a call from a telemarketer called kevin from [protected] "offering" me free and "better" internet service - a 3 month trial. This is at least the eighth call I have had from them within the past 2 months, and at least the third time I have asked them to remove me from their call list.

Their representatives are pushy and argumentative, often telling you that you don't understand, and will not take no for an answer. I have repeatedly asked them to leave me alone and that I am completely happy with my current service. They can't seem to understand that I'm not interested, even if it is free. On top of that, many of them are difficult to understand. They also ask you what you currently pay for all your services, which as far as I'm concerned is really none of their business. When a person says "No" or "I'm not interested" that should be the end of the call - instead, they ask you why and then start trying to bully you into accepting.

Bell Canada is supposed to be administering the National Do Not Call List (which we have been on)? They can't even get their own Do Not Call List administered properly. This is upsetting me enormously.

We were a few days late paying our bill and were being harassed with phone calls. I was getting a little short on the phone because I had already given them the day that it would be paid and their phone calls were getting annoying - not to mention that they had woken the baby a few times!

One particular call I hung up in frustration. The Bell representative called back and left a message calling me by name and said "Go F__ yourself, you F___ing B__"

We called and complained about this horrible service and they said it would be dealt with internally - and they would not call us back to let us know that it had been dealt with. Nice. I doubt anything was ever done -- what do they care? They got their money!

Bell Canada offers the worst customer service for a telecommunications company in the world. They can only help you... during the week, 9-5.

On March 21st, 2011 My wife Carol Called Bell Canada and was speaking to Line #id xx357 she kept on telling Carol that we have a contract and that we cannot cancel the service. I got on the phone and spoke to her explaining to her that we do not have a contract and we did not agree to those terms. She also told me there would be a cancellation fee of $100 put on the account and if not paid would go to collections. I tried to explain to her that we had someone from her department call us almost 10 times harassing us to pay the bill by credit card or he would keep on calling as a result we are cancelling the service. I also explained to her that I have proof about this. She went on to say that customers do this all the time to avoid paying for the service and basically get away without paying. I asked her just to give me the confirmation number and cancel the service. She kept on stalling by telling me that she would email it to me with a copy of the verbal contract my wife agreed to. I asked her again just to give me the confirmation number so that I could end the call. She finally gave me the confirmation number #[protected] and hung up the phone on me. That is the service reps they have working at Bell.

We've been Bell customers for 50plus years. We stayed with them when telecommunications were deregulated.We resisted bundling sales by other telephone folk.
However, during a recent call to Bell (to delete call waiting and try to lower the monthly charge), I was given a firm quote by the Bell rep of $57.00/month.Last month's bill did not reflect the new quote(which was repeated to me several times, taxes included).
Another phone call...credit would be given on this month's bill. This month's bill arrived...no credit, no quoted amount.
Another phone call...only to be told I could not have the $57.00 quote.
I'm done with such shoddy customer service and have changed (to my financial advantage) companies.

Specific problems I have had with Bell is its inflexibility in dealing with special circumstances of a customer:
Bell moved to Microsoft for their Internet services (e-mail, web sites, etc.) which, because Microsoft refuses to admit it is not the only computer software company in the world, meant that Bell could no longer support computers that were not running Windows. When challenged on problems with this implementation Bell refused to support any internet services beyond provision of band-width. I have not received a single e-mail sent to my Sympatico mail address in over 3 years.
On a related note Bell's own web-site is implemented using Microsoft technology which fails to work properly with either Google Chrome or Mozilla Firefox browsers even though those two browsers are more popular than Internet Explorer. One arrogant insensitive corporation hand-in-glove with a notoriously arrogant and insensitive corporation.
I tried Bell Satellite Television but Bell demanded an extra $5 a month to continue providing a single channel which is available over-the-air in Ottawa. So I cancelled the service.
I tried Bell Mobility but Bell was unable after many attempts to provide signal coverage in the building where I work. The problem is that Bell's antenna is mounted on the roof of my building so there was no coverage in my office. Despite this Bell was unwilling to negotiate a termination of the contract.
I tried to pay a bill for a new service that was not covered by my existing pre-authorized checking payment the same way that I pay all other such services and made most recent purchases, by using a debit card. But Bell has chosen to not implement any method by which a debit card can be used for payment either on their web-site or at any of their retail outlets. All debit card payments must be presented to a bank.
I tried all customer service escalation processes within Bell but they not only refused point blank to rectify any of the issues, but refused to give any explanation of why they were refusing. In my opinion Bell's senior executives are cowards who are unwilling to confront customers who have been impacted by their poorly thought out policy decisions. Never once was I given the opportunity to speak to anyone above the level of supervisor.

Bell Canada came to repair a phone issue and cut away a part of my garage in an attempt to access the box. The garage is lightweight temporary garage and could have been moved to gain access. The Bell company denies any responsibility to the garage being damaged but there would be no purpose in a vandal cutting away a wall around the bell box. Four weeks of run around and excuses including personal issues on the part of the person handling the file. This has been an outrageous experience with Bell and I am surprised that this has occurred.

Tasha10 for one thing I have an apology letter from Hundson Bay in regards to the compaint. They conducted and investagation and looked at the video of what had happened and agreed with us. Also a further investigation is taking place by Corrections Canada that investigates complaints from the public against things like this. And the guard is no longer working for Hundson Bay or Zellers anymore until the investigation is conducted. I also have letters from both departments confirming this. And also I do not have a 7 year old son he is only 12 months old. So I am not sure where you are getting your information from because it is not truee. Thank You for your concern.

I personally think its better off not to call except to dispute bills and disconnect your service. Even better, switch to a different telecommunication company all together so you rid yourself of headache of dealing with incompetent unhappy employees who don't even want to be there, and we as employees don't have to deal with your IQ of a squirrel l intelligent, your miserable attitude, and your stupid questions. This is my personal opinion based on what I seen from the company and its customers.

http://thetruthaboutbellmobility.blogspot.com/

Those dumb bell customers never make sense, they want everything for nothing. We suffer so much at Bell because of this stupidity ... sometimes we wish they stop calling all together and go away ... rather get no calls and possibility of business closure than to deal with ###s who know nothing about their plans, bills, or even the phone they're using ...such ###s.

As power of attorney, I tried to cancel my aunt's internet service in November 2010, after she'd gone into hospital for the last time. I was told I would receive a final invoice and an address sticker for returning the modem. The final total was around $50.Neither came. Five days after my aunt died at the end of December 2010, I stared getting what became a barrage fo telephone calls and invoices from Bell's collection agency. After speaking on several occassions to collections reps to try to get the final bill, I was finally given a total of $158 for a bill that was $50. Having had enough of Bell's harassment, I agreed to pay the $158 just to close the account. The idea that I was in bereavemnet, never entered the discussion from them.
Anyway, two days after cashing my cheque for the full amount in February, I started receiving more phone calls and mail regarding late payment fees. I continue to get these invoices for another $14.25. Enough is enough. This company needs to understand they must change their billing tactics, and customers have to get vocal about it. I'm willing to take this as far as it will go on principal alone.