Bell
Reviews and Complaints

I was solicited by Simon Hamel an employee of Bell for a 12 month term for $79.85 + tax=$85.95 per month.After 3 months the price rose to $111.36 month.and every month it kept on going up never the same amount.I called and spoke to Christine Francis.She adjusted my price to $93.00 month, for 12 months.After 3 months again the price was up to $182.35 ? I kept on paying my 93.00, but they kept on sending me bills every month until I was up to $467.26.I called again, said I was going to cancel my service with them it didn't make sense what they were charging..I went with Comwave who cancelled my Bell services, they still charged me for a few months even though I had nothing with them.They finally adjusted their error, and said I owed $203.68 and if I made a payment of 53.68 right away then I could take a few months to pay the balance of $150.00.Well I sent another $50.00 a month later as I live on my pension & couldn't send them more.They were calling me 4 times a day harassing me and being really nasty, after that I wouldn't answer the phone.I paid the $150.00 which I didn't even owe them! Now they sent me a collection letter saying I still owe them $90.00 no way I'm paying this it's highway robbery, then a man called again to harass me, he was really rude & nasty.I told him to do what he wanted I would not pay this.If this continues I'm going to Small Claims Court & sue them for harassment and get back all the money, I didn't even owe them. Dyane St Onge [protected] Thank You Help me please !

To whom it may concern;
I am writing to complain about the service I have received over the phone about my bell account.
My wife lost her job back in September leaving me the only person with income coming into our house hold. Right when my wife lost her job I had phoned bell to let them know about some payment arrangements that I could make seeing as I was the only person paying all the household bills. Every time I called and I talked to a supervisor they told me that I needed to come up with the payment in full and they were unwilling to come up with any payment arrangements that would help us out. I have made about 1000 in payments to bell, which has put me behind in other household bills. I have phoned at least 10 times since September 2016 to make arrangements with them, but every time I did they told me that nothing could be done. The last time I called in approx. May/June was to tell them that I would make 700/month payments if they would accept that and the supervisor told me "no we can't do that". The phone call ended with me being very pissed off that they were unwilling to help me in this desperate time. I called again back in July and talked to a Rahal and he informed me that the supervisor told him that WE were the ones unwilling to pay the 700.00 a month which was a lie because I was the one to come up with that and THEY were the once to decline that. At that time we arranged to pay 210.00 a month. Then on July 12 we get a letter saying "WE HAVE ATTMEPTED TO CONTACT YOU SEVERL TIMES TO DISCUSS PAYMENT" This is an out right LIE, I have always been the one to call and discuss my situation and NO ONE WANTS TO LISTEN and try to come up with something that works for a family that is only getting one income coming in! I have never tried to skip payments or just not pay, we are doing the best that we can, but it seems like our best isn't good enough and that your big corporation only cares about themselves and not trying to help their customers!

Our home phone is a joke. It always has problems. I call repeatedly the issue is never fully fixed. It's just patch work with a promise to finish. We have had water in our line several times. I have called repeatedly to get it fixed. There's either water in the line or the tower that rests in a ditch in front of Mt property. I have had someone come and empty the tower of water before. I pay for a service you cannot provide. At best it works 6 months a year for the last 12 years. The last time I thought it was really fixed a guy named Zack traced the problem to water running up my line to the inside jack that comes into my house. We know this because it was burned electrically from the water coming through the bell line to my house jack. He was great he replaced the whole line. He promised that this temporary line would be replaced soon by contractors supplied by bell and they would put a black line in the ground. Well it's almost been a year they still haven't come. I don't know how busy they are but the water must be back again in the temporary line because hey its been outside all winter-hello! My phone hasn't worked the last two months at all. I demand to be credited for the horrific service and contact complaint issues ignored forgotten or not dealt with. Like I said it's a joke. I have to type this because I cannot call out, and frankly I'm sick of talking to your company about the same issues. Try calling my line it's a bunch of crackles and hiss. My family has complained to bell too because they cannot call us. The phone is off the phone is on the only thing that is steady is the money you charge me. Ridiculous. Get on it. I'm leaving for vacation today. My father is retired and always home. My husband is home nights and weekends too. There is no reason not to fix this. I want a phone that works all the time not just when it doesn't rain or when the ditch floods. Move the box up a bit if it floods every spring. Figure it out. I'm sick to death of this phone. This is your last chance to make it right or I'm disconnecting my so called service. I'm back in ten days I want to hear a ring in this house. I want to be able to call home while I am away. Disappointed customer. 275 doe lake road katrine ontario. Jennifer Ludlow. You know the number.

Date of incident: July 18, 2017

Dispatch number: 5857174

Description of complaint:

This issue have brought several phone calls to Bell customer service way back two months ago and number Bell technician responded including the latest commitment of resolution has to be completed on July 13, 2017.

Today July 18, 2017 did follow up call to Bell customer service and assured technician will be dispatched with reference dispatch#5857174. At around 2:38 PM received text message that Bell Technician Budram is en route to my repair appointment but as of this time 6:00 PM NO Bell technician Budram came.

Way back four months ago. Bell Technician installed a temporary line cable to serve my nearby neighbor. This line cable coming from the ground and attach d to the tree then crossing in front of my house and again attached close to window and finally connected to customer residence.

Very unprofessional type of installation and similar to slum area of Third world country. Due to quite long line cable it sag became unsafe to pass by. It also the damage the view of my front yard garden and unable to trim the bush tree because the line cable was tied in.

Unbelievable to see or imagine just for the sake of serving customer Bell Canada has to do it this way at expense of unsafe installation and other disturb other people.

The most frustrating experienced is to keep in touch with Bell customer service that every time made a call had to go back to the same narrative of complaint issue noting No historical of service call been recorded.

Resolution:
Looking forward for a prompt resolve to prevent Bell Canada from making false promises to remove unsafe and unprofessional cable line installation.

Was denied cause of a balance on account got letter saying this account number is at a zero balance from AR got letter saying I owe nothing and they refuse to up date Equafax and Transunion of this I find really difficult to deal with of this. Any suggestions I have asked Bell Mobility tones of times to update them. I also have asked for fax number of Bell Mobility executive office as well. No reply of this from Bell Mobility. This should be given publicly there higher end people to deal with.

I have been charged for MLB for this year I did not realized I was being charged. Bell gave this to me by mistake last year and removed and credited me. Now it's back and I'm told I hacked to pay. I need this resolved. If I continue to have to pay I will have to cancel. Horrible service.
I have also been charged with a cricket game and other charged I did not order.
Plz get back to me asap as the supervisor on the phone was useless.

Hi,
I am Namita patel. I am a customer with bell home internet and I am so mad currently. I must say getting bell as a service is the worst decision one will make. I am experiencing too bad network since 6 months and every time the representative sends some technician to fix it but its the same story all again. I want to know if I am paying the bill for not using the internet? Is that the way bell serves their customer? Each time they say its a last time. I guess its the last time from my side and now its the time to take serious action. Enough is enough. You guys just can't test my patience.

Still waiting for instillation after two appointments not respected by your technician

Dear I KODOUS,

Your installation appointment is scheduled for July 5, 2017.

To view updates on your appointment or make changes, please visit:
Manage your appointment
Step 1: Job scheduled

Still waiting for a call back from customer service
Ref : Dewn, I D # 3000401
Spent three call to bell Canada each one more than one hour .
The worst customer service I received by far and no one care

I can't think of the guys name, talk, stocky, goatee, cocky attitude, came to my house with another technician named jordan. He came to my house last year and unplugged my connections outside and then told me to trim my tree, I phoned and made a complaint and now they sent him to my house again, gave me the same bulk[censored] story! He came to my house when I wasn't home and said he checked the signal and the tree was blocking the signal, bull [censor] he came, he's just trying to scam me out of 75 dollars! He wad not supposed to come until between 5and 8. Then he gets a supervisior to call me to cover his [censor] and says he will only hook it up if she tells me the same [censor] story he's telling me. The people you have working for you are complete jokes! If I had the splinter cable I would have hooked it up myself. Your just a bunch of scammers ripping people off. Hire guys that know what the [censor] there doing! I want to be refunded my 75 dollars and I never want him sent to my house again!

Ryan Delongs and his co-worker Mitch from Bell who came into my house @ 122 Degraaf Crescent aurora L4G0X2 and offered me internet service 1 gigabyte Fiberoptics and 275 channels (Better Package) and home phone service for 99.85 cent a month with no installation fee for two years.

I explained I have to pay cancellation fees to Rogers and they said you will save the money you pay as I am currently paying 124$ a month

then they called their sales department when I agreed and they couldn't locate the postal code at that time and said they will do it next day.

When I didn't hear from them after calling rogers to cancel I called again and they confirmed they can no longer offer the 1 gigabyte and can only do 300 mega bytes.

I feel this is false advertisement and because I have the offer written in my hands I can share with CTV and other media to investigate this.

My phone number is [protected]

Thanks,
George

I asked Bell to move my services to the new place on 8th of July, They have moved it on 1st of July, 2017 and I don't have any internet service with now. I mean when would these guys learn how to do what they have been told and not what they have not been told. This is insane and Bell is the worst service ever in terms of managing customer requests. They have also charged me twice for "Equipment not returned" when I did return the equipment on time both the times. All the have to say is "Sorry sir, it was a mistake from our end, we'll cancel the these charges on your account". WTF? What about so many hours that I have wasted in waiting and finding out the tracking number of an equipment that I had sent 6 months ago.

This is insane. I need to take action against Bell Canada. Please help me out how can I do it.

I ended a very painful 2 year contract with Bell at end of Feb 2017. Bell acknowledged my request to cancel and sent me box to return equipment by March 16. In fact, I sent all equipment including modems on March 6 and kept tracking number which indicated they were received on March 13. Got a reminder letter that I now owe $227 now because I did not return equip. Phoned and they told me that it is a mistake, apologies and to ignore. Well again I got another letter but this time they threatened if I did not pay by a certain date, my credit rating would be affected. Again yesterday I called, this time getting transferred to a supervisor who says apologies again...and this time have opened a ticket to inquire. I'll wager I will get another letter from Bell in a few weeks time threatening again to have creditors involved. What else can I do? It was a horrendous two year relationship with Bell and I want to get on with my life and be done with Bell forever and ever. How do I do that?
I have provided the tracking number with each phone call and they checked it themselves! the equip is at their end, why am I being repeatedly harassed? What other action can I take now?

Bell was suppose to be out lady before noon I waited until 11:30 and called Bell the said the tech had been out and no was how LIE as I waited all day I was told the tech said there were 2 cars in the driveway LIE only 1 he said he spoke to my neighbours LIE 1 was on holidays I am looking after their mail and the other had left for work at 7:30. I was told by 3 different customer service advises there was nothing they can do an I would have to wait 2 weeks for theft appointment., As there is no longer acoountability to the CTRC Bell fells they can treat their customers like crap, this is why we need to let the government know that we need them to let in USA carries to get prices in order and to stop Bell from treating it's customers like CRAP.. Where have you gone MA BELL...if you ask me down the crapper.

I called three days ago and I asked to speak to a supervisor because I wanted to upgrade my plan from $65/month for 2 gigs of data to the plan you have online for $65/month, but with 3 gigs of data. The supervisor was on the phone and the CSR said the supervisor would call me back, but never did.

Now today (June 24) my phone started saying "no service" after I restarted it because it was lagging. I was unable to fix the phone by removing the SIM card or any of the other instructions from the CSR I spoke with, tech support or seeking my own help online. The first CSR I spoke with put me on hold for 20 minutes and never came back to the line, so I hung up and called back again. Tech support was unable to help either. I had to leave work and missed an hour of overtime pay to go to the mall to have the in store CSR help with my phone. He found it is a problem with the phone, not the SIM, so now I have a loaner phone and my phone is going in for service repair.

Also, I called the phone insurance company to verify the process of receiving a new phone. They do not have a correct address on file for me there and I cannot change the address. I then had to call Virgin AGAIN and ask them to call the insurance company to change the address. The CSR then hung up on me. Now I am back at work and the person on the chat said they cannot call.

I would like a new phone. I do not want to even try to go through the insurance. I called and spoke to three people in their insurance department who could not help me because your company has not provided them with my current address or my previous address. I have not lived anywhere else since I got this phone. I would also like the plan that I wanted. I am so angry and frustrated that I am ready to leave Virgin. The supervisor not calling me back was bad enough, but being on hold for 20 minutes and then not having a resolution, and THEN having to go to the store on my own time and miss out on overtime pay to fix this with my own initiative is just completely unacceptable. Terrible customer service on your end. I am extremely unhappy and dissatisfied.

June 24, 2017

My name is Tricia Deline. My husband and I have been loyal customers of Bell Canada for many years. We recently moved to Oshawa Ontario, we decided even knowing we could get a cheaper service with other companies we stayed with Bell. Back in January of 2017 I called Bell Canada to ask them for a better rate. Our bill seemed outrageously high for the service we were getting. When we moved we were told that all of our services were with Fibe TV so our contracts would start all over again. Keep in mind we moved December 1 2016. The end of January I had a “CASE MANAGER” call me to discuss my bill, she told me that she would offer me a rate of $ 137.00 per month for all services. (TV, phone and unlimited internet) my bill every month would be no higher than $156.00. I was satisfied with the outcome. Keep in mind my husband are one of the many families that struggle with the rising cost of everything.
My bill came in February and was well over $200.00. I called and waited on hold for ever and was told that the credit had not yet been applied. The person that I spoke to on the phone explained that the credit had to be added manually due to having been given a promotional rate that was no longer in effect. Again I was satisfied so I waited for my March bill to come. Again in March the bill was a lot more then what I expected. I called again taking time away from my family time. (I have spent at least 12 hours dealing with this issue) The person I spoke to then said the same thing. I asked them how much I actually owed they told me $358.00…..I was furious, how could my bill be so high if I was getting a promotional rate of $137.00 that I was promised?
This matter has continued and on May 26 2017 I called and the agent that I spoke to this time could not understand what I was trying to explain to them. They said they had no record of the promotional rate that was promised to me. The agent then told me that he was going to have a “CASE MANAGER” call me within 24-48 hours. I can tell you that today as I write this letter to you it is June 24 2017 and I have still not have received a call from Bell Canada. My level of frustration is enormous when dealing with this company. I am disgusted with your customer service. The way you treat your customers is appalling. Your record keeping skills are less than par.
I spoke to a supervisor last week and FINALLY was explained (as far as she knew) what was going on with my bill. It turns out some very SHADY dealings went on…….I guess the first “CASE MANAGER” did not realize that 1 week after she spoke to me my services no longer would be at the prices I phoned and complained about…..yep that’s right after 2 months of signing back up with Bell they raised the prices. I find this absolutely mind boggling as I was told when we moved our services to Oshawa that these prices were the promotional rate for our NEW FIBE SERVICES. I was told that my TV was a 2 year contract and my phone and internet was 1 year. So how after only 2 months did they feel it was legal to raise those prices? So now after all this time I still have not been called by a “CASE MANAGER” and I am stuck paying outrageous prices for a service that is not what was promised to me.
I would cancel all my services tomorrow if I wasn’t stuck with contracts, I had NO IDEA that Bell can JACK your prices of the services they offer at ANY point. I had NO IDEA that Bell Canada did not keep their agreements with their customers. I want to finish by saying that I will NEVER renew a contract with BELL again! My husband and I will be leaving Bell as soon as all our contracts are finished with them. That’s FIBE TV, INTERNET, HOME PHONE and CELL PHONES of 3 people. I am disgusted by how I have been treated and will ensure that EVERYONE I know or come in contact with knows about my dealings with your “FINE” company. I am disappointed with all departments of your company and cannot wait till our contracts are final. I truly hope that this letter doesn’t fall on deaf ears as my MANY complaints have in the past. I would like for you to look into this matter and I am expecting some type on contact made with me. After all the money, time and personal effort I have put into this matter that is the least Bell Canada can do for me.

Thank you for “YOUR” time

Tricia Deline

The Account is in my husbands name HOWARD DELINE ACCOUNT NUMBER [protected]

It started with a phone call from Bell Canada saying that my phone line and Internet service were not performing. I have a 10 MB bundle and was getting less than 5 MB data downloads. An appointment was arranged for the next Friday between 8 AM and noon. The technician arrived shortly before noon and left after 1 PM. So much for only wasting a half day away from work. He changed my modem and informed me he wanted to change the service wire from the pole to my home. Surprise, he had none in his truck and he would have to come back. Friday night my phone line is worse and no Internet service. So much for working from home. Monday rolls around, (still no phone line and Internet service) I call Bell and ask if a foolow-up had been scheduled. No. But they will send someone between 3 PM and 5 PM, I have to be at home. Another half day. 5 PM and they call to say the technician is running late and will be there between 5 PM and 6 PM. No show. Theycall back, can the techician come Tuesday between 8 AM and noon. (Another half day from work) He shows up at 11:30 AM and sits in my driveway for over half an hour before coming to see me. I ask if he is going to change the wire. He responds that he cannot climb ladder as he is on light duty. He has another technician on the way who can. The second technician shows up around 1 PM. Ok, now another full day of being away from work. This is a total of 2.5 days I missed for them to spend 30 minutes on Friday and 30 minutes on Tuesday of actual work. I went 5 days without service and missed work so I could get 8 Mb (paying for 10 MB) when I did not even initiate the whole mess, they called me!

Hello,
I manage a condo building located at 240 Coleman St., Carleton Place. On.
Several weeks ago a Bell Tech did some work inside our building and I believe in the surrounding neighborhood. Up to that point in time residents of our building could listen to AM radio just fine, after some work being done to your service, our residents seem to no long get a proper radio signal for AM stations. Can this be rectified?
Thank You.
Tony Camelo [protected].
[protected]@eopmg.com

In June 2015, I move to my brand new condo in downtown Ottawa. After being a happy customer with Teksavvy for many years over DSL line provided by Bell, I ask Teksavvy to move my Internet services to my new place. They schedule the Bell tech to install my Internet services in my new place only to find out that the Bell tech refused to install it as my new building was exclusive to Bell or Rogers only. Bell offers free install and a 25% discount for a 2-year contract. As I found out, nothing is free with Bell! After deciding to go with Bell, the Bell rep told me that, in order to qualify for the 25% discount and free installation, I had to subscribe to their Fibe TV. So, no choice, BIG Bell flexes its muscle around to get more cash from me and, my Internet services double in price, from unlimited download with Teksavvy to a cap of 125GB and half the speed!

Last month, I found out that FibreStream is available in my building and my Bell contract which, over the course of less than 2 years (remember, a cap of 125GB and half the speed of Teksavvy for twice the price) went about 87$ per month to over $110.00 on my last bill, for the same service!

So, when I decided to go with FibreStream for unlimited download at 10, yes 10 times the speed for half the price of Bell, no contract and one free month and free install, I jump at the occasion as my contact with Bell was ending mid-June 2017! I made sure to place my call before the last 30 days of my contract. And the fun started.

Since then, I have called 5 times, each time I have to wait about 15-20 minutes to talk to a customer rep who makes sure to take their time to check my id, my billing, my services and as soon as they hear me say that I want to end all my services with Bell at the end of the contract, they quickly swicth me to their customer retention, with a waiting time of 30 to 45 minutes. Now, the customer retention fellow tries to offer me or match FibreStream services for Bell best price! Now, I have been with them almost 90 minutes, and all I want is to end my services at the end of my contract (which they pre-bill me already!) and all gets screwed up! Although I have contracted my services on the same day and were installed on the same day, Bell found a way to screw me again! The FibeTV ends on June 18 and the internet service end on June 19...the reps keep cancelling both services on the 18th, which, according to Bell fine print, denies me my 25% on the internet service for the whole last month! I have called them 5 times so fast, I have spent over 7 hours on the phone to cancel my services at the end of the contract and they keep repeating the same think to over-charge me and hope that I will give up! Anyone interested in starting a class action for abusive Bell billing?

My identity was recently stolen, and, doing my due diligence, I have made sure I have a flag on my credit file. Doing this, I was assured, would ensure any company would have to call me personally, or do some method of extra verification, before any new account was set up under my name, thereby protecting me from having fraudulent accounts set up by the person who stole my ID. However, it would appear that Bell Canada completely ignored this flag, as they permitted a new cell phone account to be set up under my name, without any extra verification. Now I have to, in my personal time, go to a Bell store and verify all the information in the police report, even though this error was wholly on their part and had nothing to do with me. I am extremely irate that this company would completely ignore the information provided to them when they checked my credit, and allow this fraudulent activity to occur, causing me even more stress and lost time.

Phone number with Account: [protected] with Bell Internet.

Back in April our cable stopped working. Kelly Hall called and was on hold with Bell for almost an hour - finally to speak to someone. She was informed there was a problem with our box, and they would mail us a new one within a week. We waited a week, no box arrived. Kelly called back and spoke to Bell again, and they had no record of her previous call. The lady apologized, and said she would mail us a new box. We got it a couple days later, and was told to mail the old one back. We did. We got our monthly bill a couple days later, and they charged us for the entire month (when we only had our cable for 1 week that month). I called (chris sage), and after being on hold for 30 mins I was assured he gave me 1 months credit ($63.00 plus tax roughly). He said pay this bill and you will see it on the next bill.. which we did. We just got our next bill last week, and no credit was on the bill. I just phoned Bell again (around 1:00pm), waited on hold for 20 mins, and spoke to someone who somewhat apologized and said he would now give me a month credit on our NEXT bill. He said for my time he would give me 4 months free of some movie channels we would never watch. I finally said sure, but what happens when the 4 months is up. - He said you would have to pay, or call us back (and wait on hold) to cancel it. I said no way, I just want another months credit on my bill for all this hassle (so 2 months free in total). He said he couldn't do that. I asked to speak to a manager, he said there was a 55 minute wait to speak to someone. I said I wanted this problem fixed now, or I want to cancel my contract with Bell. He said he would have to transfer me, I said do not transfer me. What did he do... he transferred me and I was back on hold. I waited 5 minutes, and hung up.